Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐... Toon meer
Bedrijf heeft geantwoord
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Toon meer
Bedrijf heeft geantwoord
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Penfold
Geschreven door het bedrijf
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Contactgegevens
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Verenigd Koninkrijk
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Uitstekend
2K reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent and very helpful !!!!
25 februari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Sonam,
We truly appreciate the feedback. We're glad you found everything helpful.
Best,
Penfold Team
Antwoord van Penfold
Hi there,
We’re really pleased that everything was straightforward, and it means a lot that you’d recommend us.
Best,
Penfold
Transfer of old pension
Transfer of old pension - seamless and so quick. Very very impressed.
24 februari 2026
Antwoord van Penfold
Hi Ruth,
We’re delighted the process impressed you. Moving pensions should feel straightforward, so we’re glad it was smooth for you.
Best,
Penfold
You can't easily choose your investments, but their customer service is second to none. Very personal and personable.
They do get a reasonable rate of return, would like more choice in investment strategy.
23 februari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi there,
Thanks for sharing this. It’s great to hear you’ve found the team personal and supportive, and we value your thoughts around investment flexibility as we look at how we evolve our offering.
Best,
Penfold Team
My request was resolved quickly and…
My request was resolved quickly and easily. Gertrud was helpful and communicated clearly.
19 februari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Kam,
Thanks for sharing this. It’s great to know Gertrud made the process straightforward. We’ll pass your message on to her.
Best,
Penfold Team
Antwoord van Penfold
Hi there,
Thank you, that’s great to hear. Providing reliable options that people can feel comfortable with is important to us.
Best,
Penfold Team
Antwoord van Penfold
Hi Debbie,
We’re glad that bringing your old pension across worked out well. Thanks for taking the time to share it with us.
Best,
Penfold
Easy to join up and access information
Easy to join up and access information. I get regular updates of payments and top ups. Really satisfied with Penfold.
5 februari 2026
Antwoord van Penfold
Hi Claire,
That’s lovely to hear! Thank you. We’re really pleased you’ve found it easy to get started and stay on top of your payments and top-ups.
Best,
Penfold
Natasha has been excellent all through…
Natasha has been excellent all through my experience I can't compliment her enough.prompt replies definitely five stars.
6 februari 2026
Antwoord van Penfold
Hi Sharon,
Thank you for the lovely review. We’re delighted that Natasha provided such excellent support. We’ll make sure she sees your message.
Best,
Penfold Team
Antwoord van Penfold
Hi Christopher,
That’s great to hear. We always aim to keep communication open and consistent.
Best,
Penfold Team
Easy to transfer my nest pension to…
Easy to transfer my nest pension to them. They did all the work! Brilliant!
18 februari 2026
Antwoord van Penfold
Hi Glyn,
We're happy to hear your pension transfer was completed successfully. Thank you for taking the time to share your experience with us.
Best,
Penfold
Tribhuvani was very helpful and quickly…
Tribhuvani was very helpful and quickly resolved the issue.
18 februari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Scott,
Thank you for the review! We’ll be sure to pass this on to Tribhuvani. We're delighted to have you with us.
Best,
Penfold Team
Was dealing with Ramz who was very…
Was dealing with Ramz who was very helpful and dealt with my enquiry very professionally.
18 februari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Niamh,
Thank you for your positive feedback! We're happy to hear that our customer support team was able to resolve your query. We’ll make sure Ramz sees your kind words.
Best,
Penfold
Antwoord van Penfold
Hi there,
That’s really kind of you, thank you. We’re so pleased you’ve had a great experience and truly appreciate the recommendation.
Best,
Penfold Team
Great for self-employed people
As a self employed person my wages are different from week to week and you can adjust the amount you put in by using the easy using app.
18 februari 2026
Antwoord van Penfold
Hi Duncan,
That’s great to hear! Thank you. Flexibility is important for self-employed people, so we’re really pleased the app makes it easy for you to adjust contributions.
Best,
Penfold Team
Antwoord van Penfold
Hi Keith,
We’re delighted to hear that. Thank you for taking the time to leave a review.
Best,
Penfold
Really helpful!
3 februari 2026
Antwoord van Penfold
Hi Adam,
Brilliant to hear! We’re glad we could support you.
Best,
Penfold Team
Great pension provider!
11 september 2025
Antwoord van Penfold
Hi Anishum,
We love hearing from happy customers! Thanks for taking the time to leave us a review.
Best,
Penfold Team
Very helpful in managing my account
Very helpful in managing my account and app. All the responses were prompt and professionals.
16 februari 2026
Review zonder uitnodiging
Antwoord van Penfold
Hi Raluca,
Your kind words are much appreciated! Thank you for sharing your experience with us.
Best,
Penfold
Antwoord van Penfold
Hi Sandy,
Thank you for taking the time and leaving us a review. We're so glad you enjoyed our service.
Best,
Penfold Team
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