Stay clear of these bandits. They barely forward 10% of your mail, and can't follow simple instructions. All they will do is repeatedly bill you for things you haven't ever agreed to or requested. Ove... Toon meer
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Lees wat reviewers zeggen
Its a great concept but they bombard you with invoices and late payment reminders daily despite having a standing order set up to cover such payments. When you contact customer service, you get... Toon meer
I honestly can say as a 5 year user these are the best you will find . All these other reviews are not the service in any way that I have ever received. Every time apart from when there phone lines we... Toon meer
Bedrijf heeft geantwoord
Able to speak with someone on the phone regards process etc which was brilliant and a link was sent fairly quickly to input information.Its taken about a week for the process to be nearly completed j... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ghost Mail is a leading provider of Registered Office and Mail Forwarding Services with over 50,000 clients served to date. Most of our clients use our services to preserve their privacy, so sadly the tiny minority of clients who post negative reviews on Trustpilot purchase services they do not understand, have unrealistic expectations or fail to meet our legal compliance requirements. We are not perfect (who is!) but the company is a success story with annual billing in the £millions and enviable year-on-year growth. Ghost Mail Ltd provides professional personal and business mail address services, private mailboxes, and reliable mail handling solutions to tens of thousands of clients worldwide. Our services are designed for busy individuals, entrepreneurs, and businesses who need a discreet, confidential mailing address or practical support with post and small parcel handling—whether you are based in the UK or living overseas. In addition to personal mail services, we offer a full range of UK business address solutions, including: • Registered Office services. • Director’s Service Addresses. • Business Mail Addresses. • Mail scanning & email delivery. • Worldwide mail and small-parcel forwarding. Our services are affordable and transparent, with prices starting from just £19 per year. If you have any questions or would like help choosing the right service, our team is happy to help. Important information for prospective clients: We encourage all customers to review the service description and Terms & Conditions carefully before purchasing. Some of our services are regulated business compliance services and are therefore non-refundable, while eligible personal services may include a 14-day cooling-off period if unused, in line with UK consumer law. Understanding this distinction helps ensure the service selected is the right fit for your needs. We pride ourselves on transparency, compliance, and long-term customer relationships, and we are always happy to clarify any aspect of our services before or after purchase.
Contactgegevens
61 Bridge Street, HR5 3DJ, Kington, Verenigd Koninkrijk
- 01544 599385
- customerservice@ghostmail.co.uk
- ghostmail.co.uk
3,4
Gemiddeld
617 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service at a reasonable price
13 december 2024
Fast, friendly, efficient service
Fast, friendly, efficient service. Very happy that they accept Voter Authority Certificate photo ID
20 november 2024
SCAM STAY AWAY SCAM STAY AWAY
STAY AWAY THIS COMPANY IS A SCAM SEE REAL REVIEWS ON GOOGLE !! MISS SELL SERVICES NO COMPLAINTS LINE DO NOT USE HIDDEN CHARGES ALSO
22 november 2024
Review zonder uitnodiging
Antwoord van Ghost Mail Ltd
Dear Reviewer,
Thank you for your feedback. We’re sorry to hear about your dissatisfaction with our Registered Office Service and appreciate the opportunity to clarify.
Our service descriptions are detailed to ensure customers have a full understanding of what is included and what is not (perhaps you should have spent a minute reading this to understand what you were purchasing).
The Registered Office Service you purchased covers the use of our address for statutory purposes (e.g., correspondence from HMRC and Companies House) and includes the forwarding of such mail free of charge. However, it does not cover the use of our address for company directors or the forwarding of non-statutory mail without applicable fees, as stated in the service description.
For reference, the second paragraph of the service description clearly specifies that using our address for company directors requires a separate Directors’ Service Address facility. Similarly, the first paragraph explains that only mail from HMRC & Companies House will be forwarded free of charge.
Regarding the use of our address for directors without permission or payment, we will take steps to ensure compliance by notifying Companies House to remove our address where appropriate.
We also understand you contacted our customer service team to discuss these matters. While we strive to provide excellent support, it’s essential to maintain a respectful and constructive dialogue. We are here to assist, but we cannot tolerate abusive language or behavior towards our team members.
We wish you all the best with your business ventures and are happy to support you within the scope of our services should you decide to continue with us. Please don’t hesitate to reach out with any further questions.
Kind regards,
Ghost Mail Customer Service
Communication good
14 november 2024
Ghost is trustworthy and professional
Ghost is trustworthy and an anchor in our business, as we are operating out of Denmark. The customer service are answering on the spot and is professional and solution oriented.
11 oktober 2024
After 7 days of buying an address
After 7 days of buying an address, they stopped my mails and generated a new invoice and pushed me to pay that invoice and gave me the deadlines as a blackmail style before getting the mails.
7 oktober 2024
Review zonder uitnodiging
A super friendly and responsive team…
A super friendly and responsive team willing to help out all queries and questions!! Fantastic service :)
2 oktober 2024
Quick to answer emails and good advice…
Quick to answer emails and good advice always. Highly Recommended
8 oktober 2024
Very helpful and great customer…
Very helpful and great customer service, dealt with my query promptly without problems.
Highly recommended
7 oktober 2024
Registered office address rejected by HMRC for VAT
If you own a registered company ( Companies House and HMRC for VAT ), don't try to get a registered office address with Ghost Mail Ltd: as a virtual office only, you will be rejected by HMRC.
That's my sad experience with them,
4 oktober 2024
Review zonder uitnodiging
Easy to complete and reasonably priced
Easy to complete and reasonably priced. No issues great service.
2 september 2024
Excellent company service
I have been using GhostMail services for few years now and am very happy and greatful as they provide perfect facilities and have an excellent customer service:)
16 september 2024
Good service
3 september 2024
Simple set up.
3 september 2024
Great service
Great service. Great communication. Helpful and friendly staff, always 😊
9 september 2024
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