Ghost Mail Ltd Reviews 

Antwoord van Ghost Mail Ltd

10 apr 2025

Response from Ghost Mail Ltd:
Dear Aditya,
We’re sorry to hear you feel this way and appreciate the opportunity to clarify a few points for the benefit of others reading this review.
We have thoroughly reviewed your account history, which includes over two years of continuous service and multiple successful orders processed via our secure platforms. During that time:
• All incoming statutory mail was scanned and emailed in accordance with the mail forwarding or scan-and-email service you subscribed to.
• Where ID requirements were unmet or invoices became overdue, you were contacted multiple times with clear instructions and notices, as per AML regulations and our publicly stated Terms and Conditions.
• No documentation was lost. On the contrary, your emails confirm we successfully scanned and emailed a court letter (as recently as March 2025) and provided multiple confirmations of incoming mail.
• Regarding fees: our pricing is fully transparent and itemised. Additional services (such as Directors Service Addresses or Business Mail Forwarding) are optional and clearly described at checkout. You placed multiple orders, all voluntarily confirmed via Stripe, with receipts and breakdowns.
• Mail is not destroyed after 14 days, it is returned to sender if we cannot forward it due to an account not being in good standing, e.g. when required ID is not supplied or payment is not made—this policy is clearly stated and repeatedly communicated to all clients in such circumstances.
We take feedback seriously, but we also have a duty to protect our business reputation where reviews misrepresent the facts.
Ghost Mail Limited is trusted by over 30,000 companies, regulated for Anti-Money Laundering compliance, and committed to fair, legal, and secure operations.
If you wish to resolve any outstanding issues, please don’t hesitate to contact us directly at customerservice@ghostmail.co.uk and we’ll be happy to help.
Kind regards,
Customer Service Team
Ghost Mail Limited
www.ghostmail.co.uk

Antwoord van Ghost Mail Ltd

11 mrt 2025

Dear Ryan,

Thank you for sharing your feedback. We regret that your experience did not meet your expectations.

Upon reviewing your account history, we note that your request to update your email address in August 2024 was delayed due to the request failing to pass the necessary security protocols designed to protect your account. The security of our clients' accounts is a very high priority; no one would thank us if this were not the case. The update was completed in January 2025 upon receipt of the required verification. During this period, all communications were sent to the email address on file.

We understand the frustration this may have caused and appreciate your patience during the process. We are continually working to improve our communication and processes to better serve our clients.

If you have any further concerns or require assistance, please do not hesitate to contact our customer service team.

Best regards,

John Hewitt Operations Director Ghost Mail Ltd

Antwoord van Ghost Mail Ltd

6 jan 2025

Dear Adrian,

Thank you for taking the time to leave your feedback.

We would like to clarify that we invoice for services provided, including the use of our address for your listing as a Person of Significant Control for PINE CONSULTANCY LIMITED. This use is documented in the public filing history of the company.

Your statement labeling us a "scam company" is entirely false and unwarranted. We are a legitimate, licensed service provider operating in compliance with all relevant regulations.

Regarding our billing practices, we utilize an automated system to ensure efficient invoicing and reminders. This system supports a global client base, including tens of thousands of customers, with approximately half located overseas. Consequently, the timing of our automated emails may vary based on time zones.

It is important to note that invoices, statements, and payment reminders are only sent if there is an outstanding balance on your account. These notifications will cease immediately upon payment of the invoice or upon removal of our address from your company's records, enabling us to cancel the service.

We appreciate all feedback and are committed to maintaining professionalism, compliance, and value in our services. While we may not always meet individual expectations for empathy or compassion, our priority remains to operate within the highest standards of industry compliance and efficiency.

As agreed during a phone call this morning, I have removed our address from your listing as a Person of Significant Control of PINE CONSULTANCY LIMITED on Companies House.
As a result, I have been able to cancel the invoice that was sent to you for this service.
The removal has been performed free of charge as part of our enforcement for non-payment of a service.
I note that you no longer live at the address on our records and as showing for yourself on Companies House.

I remind you that it is an offence to display false information on Companies House.
As approved agents of Companies House we are under a duty to report this.