girotti.com Reviews 1.220

Excellent and comfortability

The US sizing is incorrect. I measured my feet multiple times and contacted customer service, but they only sent me a YouTube video on foot measurement. Despite following their instructions, the shoes came too small. I’ve always been a size 37.5 or 38 in European sizes, but their sizing required a 36, which I should’ve known better. They insisted on this measurement method.

I ordered three pairs without knowing about their return policy. After a frustrating conversation with Dayana, I returned one pair and got a size that was 6 cm larger than the other. Unfortunately, it came back too small. Despite my pleas, they refused to make an exception.

I bought three pairs of pumps for a trip and didn’t have them when I needed them. After returning the last two pairs and asking for a size 38, they arrived while I was gone. I asked them to let me send back the one pair that was size 37, but they refused again.

This is the worst customer service I’ve encountered in a long time. Buyer beware, don’t trust Girotti sizing for Americans. You can’t talk to anyone on the phone, so you’re limited to email and robotic responses.

Despite the good quality and materials, I don’t recommend this company. They’re inflexible, and at $300 a pair, I expected more.

The shoes are very comfortable. I love the look of the shoes.

Ordered 17 April for an event 5 May, paid extra for express shipping, still nil received. I also note that they only take returns for defective products. Due to prolonged/slow shipping etc the shoes & handbag will arrive after the event.

It will take forever to deliver and they send you what you did not order. Be careful, the pictures are deceiving.

Beautiful design and high quality. I love them !

The shoes look elegant, excellent combination of colors and leather quality.

Scam company. Ordered in January. Still waiting on refund. Emails that they were shipping… emails that since such a long delay they would process a partial refund. After 3 months no partial refund no boots and they still have my money. Disputing with AMEX. Scam scam scam

The price, quality and customer service. All were excellent.

I’m a serial buyer of your boots and shoes. I have about 10 pairs. I love to pick out the colors. They are well made , comfortable. I’m a fan and recommend them to everyone!!

Fit well and and are comfortable

The quality of the shoes is great , perfect size as per my order, delivery may take longer than expected..

I give this shoe four stars because it fits my feet and it is comfortable. I like the style and color. The quality seems good.

Shoes are exactly as advertised - and even more lovely than the pictures - great experience - shoes are beautifully made, fit perfectly and are extravagantly distinctive -

Length of time to ship..took very long.
Great shoes though

I ordered a pair of lace-less shoes online from Girotti Shoes. I am a size 8.5 US but they only have certain sizes so I ordered a size 8.0 which was their recommendation. The shoes arrived and while the size was correct, the elastic strap (which was in place of normal lases and was meant to hold the foot inside the lace-less shoe) was not strong enough to keep the heal of the foot from popping out of the shoe with every step. I contacted Girotti Shoes and requested a refund on the basis that the shoe was defective, which under their policies, was a basis for a full refund. They made me jump though a bunch of hoops including making me send a video of the issue, which I did. They then claimed that the issue was not a design defect but was rather a sizing issue, which it clearly was not since the shoe was already half a size smaller than my usual size and since my foot fully filled the toe box and fit snug in the shoe. The only recourse they offered me was an exchange for a different style of shoe. After months of arguing that the shoe was defective, under full protest and reservation of rights, I exchanged the defective shoe for a pair of boots (a style of shoe which did not have the defective elastic strap). For the replacement boots Girotti Shoes sent me a sizing video which required me to trace my foot on a piece of paper, which I did. The sizing process indicated that size 8.0 US would be the correct size for the replacement boots. When the boots arrived, they were too big. I contacted the Girotti Shoes and requested an exchange for a smaller size but they refused citing their policy of only offering one free sizing exchange. Girotti Shoes has draconian return/exchange policies and is a nightmare to deal with. Save yourself the headache and order shoes from a retailer with fair return/exchange policies, consumer-oriented customer service and a desire for customer satisfaction and retention. Girotti Shoes is not such a retailer; I highly recommend against doing business with this company.

Well the shoes were beautiful got lots of complements and they are also very comfortable
The delivery time was longer than I expected nonetheless they turned up in time for the event.

Sharp, comfortable, incredibly stylish and very good price. I did not have any issues with shipping or delivery date. My experience was great.

I liked the texture, the color and they fit perfectly.

My boots arrived exactly as expected, and I was kept informed about the delivery status. The quality was clear and they fit perfectly.