girotti.com Reviews 1.220

The shoes took over a month to be delivered... The shoes themselves are excellent.

The 2 pair of boots that I ordered are both beautiful and beautifully made. They are also very comfortable .
I will re-order more shoes from Girotti!

I ordered shoes for an event and followed up with customer service who provided tracking. On 01/23/26 the shoes were supposed to be delivered. The tracking confirmed delivery but shoes were never delivered to my address. I contacted USPS. I received a phone call and was advised the shoes were delivered to a different address. I provided the email to the company. They still wanted to confirm with their shipping partners. I was provided the same tracking link from USPS 2 weeks+ later stating my shoes were delivered fo my address even after I indicated USPS contacted me and confirmed the shoes went to wrong address by the delivery person. I provided the email from USPS rep. Still No refundable has been given to date. I have no shoes. I would not recommend this company. This is unfair and its not my fault the delivery person failed to deliver the shoes to correct address.
The only way to make this right is give me a refund!

Shoes are made badly and hurt feet, but they don't accept refund, because apparently that is not considered a "manufacturer defect"

Do not buy from them, as it's a scam.

This is the first order I have placed with Girotti. I ordered my usual size which proved a little small. That pair was replaced with a larger size which fits perfectly. The shoes are beautiful, elegant and very comfortable. Thank you Girotti.

Excellent Quality. The only problem is delivery time. Good customer service as well.

The shoes arrived and were too small . I asked to return them and have a refund . They informed me they do not refund . I could have a credit voucher or another style in a bigger size . As the shoes were for my daughter’s wedding and cost over £200 I asked again for a refund . They refused . I asked if I could have a pair made which they advertise that they will do if the shoes don’t fit . They wouldn’t do this . Please don’t order from this company . Their company address is a hairdressers in Milan .

If it were possible, I wouldn’t give this company even one star. This is a complete scam. Do not buy anything from them. The shoes are absolute garbage and a total waste of money. They are not handmade and not italyan brand. Very poor quality!

These shoes are so cheaply made and so uncomfortable to be anything close to Italian leather!!! And so expensive. Such a sad rip off.

Shoe color wasn't what I expected from online website but the shoes are gorgeous and fit very good

Very good. No experience.

Originality. Comfort.

Excellent service and a great pair of shoes. My third pair from Girotti.

I loved it ♥️. I will buy another pair again for sure.
I’m the cool woman going to work with the most charming shoes ever 😃

This company is a SCAM, its not proper leather and all from China. Wish I had read the reviews before ordering.

Amazing quality, could not be happier 🙏🏻

I have ordered boots on the 20th of November, hasn’t received them yet .they keep sending me tracking numbers of unreliable shipping companies. I believe it’s a scam. And surely I would never recommend them to anyone.
After reading reviews here it seems that refund is unlikely to happen. So sorry that I ordered from them