Legacy Reviews 

Great customer support, very thoughtful team

I had a shipping delay with my sample which was frustrating because I had to retest but their customer service team was really helpful in sending out a replacement. The results were posted a day after my sample delivered and they were easy to understand. Overall, it was pretty easy to and the kit was high-end and durable.

My husband had a vasectomy and absolutely refused to go back to test and be sure he was all clear. A friend told us about legacy and we were so appreciative. Once the embarrassment factor of going in person was removed from the equation, he had no problem doing it from home. Thanks for the peace of mind that we will not have any surprises.

Me and my husband loved using this service. Great alternative to going to a clinic - cheaper, quicker, and more comfortable. The analysis gave us and my OBGYN helpful info about his sperm and was an easy thing to check off of our list.
It was a bit pricey but still less than a clinic.

So they use FedEx as the carrier to send your sample back to them. Idk if it’s a fedex thing but FedEx held onto our sample and didn’t inform us or Give Legacy. We called Give legacy to tell them about situation, they sent us a new kit for free. When the second kit arrived, there were missing products in it that made it unable to do the process. You would think a popular company with great reviews would use a better mail carrier/package carrier and not send missing products. We will try for a third kit and see what happens… so far really not impressed with Give Legacy.

I was a little nervous at first but they makes the process so simple and easy. Got my results in no time.

Customer service was super helpful through out the whole process.

Thank you Legacy.

I rarely write reviews, but after using Legacy I felt compelled to share. As a health-conscious single guy in NYC, I’ve been trying to do all the little things to future-proof my life, fertility included. Legacy made that possible in a way that feels modern and respectful.

The entire process was surprisingly fast: kit delivered, sample taken, results back, sample frozen — all without stepping foot in a clinic. The privacy is excellent (discreet packaging, secure dashboard), which I appreciated. And the multi-location storage of samples gives me confidence that things are handled with care.

The tech side impressed me too: the dashboard interface is clean, easy to navigate, and transparent. Their lab reports were clear enough that I could follow exactly what was measured, and where improvements are possible. As someone who tracks fitness metrics, having that kind of documentation matters.

All in all, Legacy gives me peace of mind that when I do decide I want kids, I’ll have preserved options. If you care about your health, want options, and don’t want fertility concerns to distract you now, this is a smart move.

I’ll be honest, I was a little skeptical at first, but my experience with Legacy completely changed that. From the very beginning, I felt supported and guided through every step of the process.

Something that could have felt awkward or uncomfortable was instead handled with professionalism and care, which really put me at ease. Communication was clear, the service was discreet, and I never felt rushed or left in the dark.

What stood out most was how approachable and respectful the entire team was. They managed to make a sensitive situation feel straightforward and stress-free. In the end, I walked away not only impressed with their professionalism but also grateful for how much they cared.

I’d definitely recommend Legacy to anyone who might be nervous about taking this step. They really do make all the difference.

Amazing experience. I never knew the process would be so comfortable. I came, I saw and I conquered the somewhat awkward world of freezing my sperm.

Overall great experience. Very easy to use and provide great customer service.

Great customer service and amazing staff!

My family member recently used Legacy for sperm analysis, and we were so impressed with the experience. The entire process was handled with professionalism, care, and respect. The team made what could have felt like an uncomfortable or sensitive situation very easy and approachable. Communication was clear, the service was discreet, and the results were delivered promptly. As a physician myself, I value companies that uphold evidence based medicine and scientific validation. It’s reassuring to know that a company like this exists, offering both clinical expertise and compassion in such an important area of health. Highly recommend Legacy to anyone seeking fertility-related services.

They were very supportive, responsive when an item was missing and sent it fast, or when there was an issue as I made a mistake in using their kit, they accommodated the situation for me.

Quick and easy process that you can do from the comfort of your home. It makes the whole thing much more approachable. It is also very cost effective.

Ordered $195 supplements 3 weeks ago. Kept calling and they kept saying shipment has been delayed but they'll send it out in a few days. Called again today and they said they'll send it out on to me in 2 days. Paying $195 for this kind of service is crazy.

Legacy was very easy to work with and figure out. The process of freezing and testing my sperm was very straightforward and gave me peace of mind to move forward with my transition knowing that would impact fertility. I am now in the planning stages for IVF with my partner and am so glad I chose Legacy and now still have the option of starting a family while also being able to pursue my medical treatments. I also had a correction to make to my information due to my name changing and the support staff were so accommodating and helpful with sorting that out.

If you are considering fertility preservation and want the option of doing it in the comfort of your own home, I highly reccomend choosing Legacy. It has been almost 2 years since I began treatments and the peace of mind that Legacy provides has been such a blessing and allowed me to focus on my health while not worrying in the back of my mind about future family planning.

Extremely disappointed and frustrated with this service. After making a purchase, I reached out multiple times via phone and email to receive and information—all of which were ignored. At this point I called three more times with the intention to cancel the service, still with no response. This level of unresponsiveness is completely unacceptable, especially for a company dealing with something as serious and sensitive as fertility.

Per their own cancellation policy, I had the right to cancel before the package shipped—but despite my repeated and timely attempts, they shipped the order anyway. Now they refuse to refund me, hiding behind a policy they themselves didn’t honor.

This feels deceptive, unprofessional, and deeply careless. If a company can’t even return a phone call or respond to an email, they have no business being involved in something as important as helping people build families. I strongly caution anyone considering using their services. I still expect a full refund.

Lets start with them not getting to my first sample in time which has made me redo this test. Second Test, The lock was broken before it arrived. They called me in Thursday Jan 30th i told them to run it anyways. It is now the 4th of February. was told yesterday by Ali that the results would be up before end of Business on the 3rd, Which did not happen called today and Ali told me the exact same thing as yesterday. this was 11:45 ish on the 4th. now at 1630 another rep cant give me an answer. Requested to speak to a manager and told they could not transfer me. that I have to wait for a call back. This place can not even their own time frame of 2 business days since this is the 4th business day.

This place is a SCAM do not send in. Go to a clinic our test came back 0.0% for everything. Obviously something went wrong the phone agent agreed and they want another 400 with 15% off discount. Don’t waste your time go to a REAL in person clinic for $180.

Used them several times for semen analysis and freezing. Analysis always appeared accurate and had a reasonable turn time, although once it took a few business days longer than expected. This is better than their competitor Fellow was. I have not yet attempted to use any of the frozen samples so I cannot give a rating/review on that, which is going to be the most important thing they'll need to deliver on.