Glass Railing Store Reviews 

1 of the 5 panels I ordered completely exploded during shipping and was nothing more than glass crumbles in the box. I contacted my salesperson immediately and informed her of the issue. She said to accept the delivery as 'it was easier for them' and asked that I take and send pictures for them to use in getting my replacement to me. I took pictures and sent them off and was contacted by the salesperson about my replacement panel.

I was told that 'upper management' had agreed to send me a replacement panel, as long as I paid for shipping. Wait, what?!?!? I was also told that if I didn't want to pay for shipping, they would credit me the cost of the panel only. Those were my choices, again - what the *!#* ???? I called to let them know that the shipping costs for the replacement belonged to them, as I never received a good panel and had already paid shipping to receive a 5 good panels, not 4. The salesperson escalated and got 'management', Marquez (not sure on spelling), on the line.

I re-explained to Marquez that their damage replacement policy, on their own website, states in 2 separate places that in the event of damage, the customer would be reimbursed or they would send a replacement to the customer 'at no additional cost'. I sent him screenshots of their website, with that language highlighted. Marquez ignored this and gave me no choice but to pay shipping or get credit only for the panel cost. I told him that 'reimbursement' was not only for the panel, it should include my original shipping payment ($340) as well, but it didn't matter, as I didn't want to be reimbursed; I wanted a replacement. He said that the policy to 'reimburse or send a replacement at no additional cost was for him to decide, not the customer. If I wanted a 'free' replacement panel, I would have to pay $300 for shipping, although I had already paid $340 to ship the 1st order. He then told me he had a business to run and how would he make any money if he just 'gave away product AND paid for it to be shipped'. Unbelievable - I was beside myself. I asked to be transferred to his superior.. He refused to do that and stated that there was nobody else that I could talk to. I asked if he had a boss – he ignored me – I asked if he was the owner – he said he was not. I said if you’re not the owner, please let me talk with the owner, and if not them, please let me talk to your boss. He said no, I have given you your options. It was clear at this point - after 20 minutes on the phone, trying to help him understand the basics of his own business stated/documented replacement policy, that he was not going to follow it, so I gave up and got a refund for the panel and sourced one locally. Ultimately, that local panel cost me 3.5x the cost of the broken panel - A cost I should NEVER even have had to consider.

Bottom line - this company, or current management, knows NOTHING about basic customer service and doing right by them. I expected nothing more from them than what their website stated they would do for me. They sent me a broken item and did nothing to replace it for me at their cost, the way their website said they would in 2 different places and acted like they were doing me a favor by sending me a 'free' replacement, as long as I covered the shipping ($300 for one panel). Their stated policy to replace 'free of charge' and 'at no additional cost', was not followed, so I was basically lied to and had money taken from me that was not theirs to take for shipping a broken item. I cannot ever recommend a company that lies about their commitments to their customers. If you do order something from them, like I unfortunately did, hope and pray nothing gets broken - especially if you paid a lot for shipping - because Marquez will make you pay for it again.

TERRIBLE, TERRIBLE, TERRIBLE!!

The Glass Railing Store experience was awesome! Service, multiple quotes and change quotes, price, and delivery price and guarantee straight to my home! I would 100% recommend them.

Best price. The glass looks very clear and the edges look very nice. Received the glasses 5 days after shipping. I definitely buy again if I have another glass project.

My experience was good, and they answered me very fast whenever I had questions. However, I just realized that the store where they had me pick up the panel and accessories was selling the same items but for way cheaper (half the price of the panel) than Glass Railing Store. I think it is unacceptable to charge double the price of other stores; this is ripping off people. Another bad experience is the fact that they never contacted me when the order was ready. I had to reach out multiple times to know that it was ready a couple of days ago.

Order the railing on line. Just under 10k. Was told it would be shipped in ten business days. A week and a half later still no railing. Called the store and they say it was shipped. Called there carrier they say it was never ready for pickup. Have a tracking number that says the order was delivered. So right now I’m out 10k with no idea about my railings.
Next step was to report it to the RCMP. Went in person was told they were too busy and that I could report it on line or come back the following day. To day it seems like everyone I talked to were not helpful. Don’t buy on line

The ordering was super easy, and the support helpful, the end product fantastic. Only downer was they released a sale only a few hours after I placed my order and they would not honor it for me. Feel like that's not the greatest leadership.

Picked up at Toronto location.

Guys out back were very helpful with information and loading.

Seamless from ordering to glass pick-up. Pleasant reception on arrival, and helpful with dock personnel loading my vehicle. Very impressed, will recommend
In the future.

Had to make several calls (5) to the company to find out status of shipment. Were given different answers each time I called. Requested my hardware be sent separately and they assured me they would. It was never fulfilled. I have little reason not to believe they just lied to me all along. A very frustrating experience.

We love our new glass railing! The Glass Railing Store was great to deal with. Our order was processed immediately and we were able to pick it up the next morning. The installation was relatively easy.
We are now able to enjoy our view without it being obstructed.

Great product pics..could use all sides depicted of a product (rail caps) for confirmation of fit. First class response to quote and phone conversations.

I absolutely love the frameless glass panel look along my deck!
Thank you, Glass Railing, for helping bring my vision to life. I 100% recommend The Glass Railing Store!

The company is very helpful. The office and inside the wear house is very clean!

El serviio y atencion es excelente. Resolvieron mis dudas sobre mi proyecto

Excellent service and professional,
Great workers

I can't say enough good things about The Glass Railing Store! The railings are gorgeous, sturdy, and totally transformed my space. The team was super helpful, answered all my questions, and made the process easy from start to finish. Installation was straightforward, and now my deck looks modern and open. Highly recommend them if you want quality and style without the hassle!

Excellent product, amazing quality working with Mike and Shanaz has been great.
Our railing looks astonishing!
Thanks for your service guys.

Great service and product.

The foremost aspect to highlight is the exceptional customer service provided throughout the entire process, from the initial order to the ultimate delivery. The staff exhibited a high level of knowledge and responded promptly to all my inquiries, which was truly commendable. In contrast, we received a quote of nearly $20,000 from another company for a comparable product, whereas the cost of $6,000 from the Glass Railing Store significantly exceeds that of any other glass offering in the market. Our contractor expressed a high level of satisfaction with both the quality of the glass and spigots and the efficiency of the installation of our deck railings. He has already recommended this company to his other clients. Additionally, the promptness with which the order was delivered to us across the country, within a span of 10 days, was remarkable. I unequivocally highly recommend this company. The one little issue, was that the spigots required lagbolts, which were not available to order, nor indicated they were needed for the installation.