I am completely pleased with this Glass Railing store! I ordered my railings with them as I was a bit apprehensive as I live in Alberta and thought is it another online Facebook scam? Not at all! Came... Toon meer
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Lees wat reviewers zeggen
The company failed to honor it's customers. The company made so many mistakes from shipment to measurements that I've submitted documented. They assume all transportation and customers errors are no... Toon meer
Service was exceptional. Shanaz responded to our request for a quote within a few hours. She continued to respond promptly whenever we contacted Glass Railing Store, even after the order was paid for.... Toon meer
Im writing midway through my project, and the support from the Glass Railing Store has been great. Thankfully they have been (Shinaz and Mike) very patient with me. The quality of the product has been... Toon meer
Bedrijfsgegevens
- Glasfabrikant
- ook in
- Aannemer voor hekken
- Glas- en spiegelwinkel
- Glashandelaar
- Hekwerkwinkel
- Installateur van leuningen
Geschreven door het bedrijf
For over 20 years, Glass Railing Store has been the trusted leader in the glass railing industry across the United States and Canada. We specialize in providing high-quality glass railing systems directly to consumers, eliminating middlemen to deliver unbeatable value and transparency. With thousands of satisfied customers, our commitment to excellence and reliability has earned us a reputation as the go-to source for glass railings. Our extensive inventory includes a variety of durable, sleek, and modern glass railing solutions, all crafted to enhance safety and aesthetics in residential and commercial spaces. At Glass Railing Store, we combine cutting-edge technology, superior materials, and meticulous attention to detail to meet the diverse needs of our clients. Whether you’re a homeowner, contractor, or designer, our team is dedicated to helping you bring your vision to life with exceptional products and unparalleled service. When it comes to glass railings, trust the experts who have been setting the standard for two decades—Glass Railing Store, where quality meets innovation.
Contactgegevens
67 Westmore Drive, M9V 3y6, Etobicoke, Canada
- (855) 452-7715
- info@glassrailingstore.com
- glassrailingstore.com
4,0
Goed
81 reviews
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Terrible experience
Terrible experience. They sent the glass without all the parts. Discover this after paying a contractor to start installing. Had to contact them multiple times to get the pieces. Finally received the pieces and had to wait for the contractor to install again. When he went to install we discovered the glass panel on the bottom was badly damaged. Contacted them again, however was given a generic email saying I should have inspected within 3 days. We chose to keep them safely in the box while waiting for them to send all the pieces. Customer service is not up to par and they do not stand behind their product or packaging. I was debating between them and another company and clearly I made a poor choice. Buyer beware. Also, we suspect the glass damage took place prior to shipping because we found no glass shards in the shipping box.
7 juni 2025
Review zonder uitnodiging
They have worked through all my…
They have worked through all my questions and there stock sizes have worked well in my scenario. Loading the material goes smoothly and I appreciate the heavy metal soundtrack well doing so. 🤘
4 juni 2025
Friendly and helpful staff
9 mei 2025
Great staff
Great staff, quick and easy pickups,
loading dock crew are fantastic - they loaded all the glass into the Truck. Product, pricing, service fantastic.
7 mei 2025
The online store did not provide all…
The online store did not provide all items to complete the job. I was unable to select matt black hardware even though you sell it. It took me over a week to purchase the material.
15 april 2025
Order support second to none
I am just in the ordering stage, but the pricing, rapid service, and fantastic personnal help to configure my order and ensure everything is correct was greatly appreciated!
3 april 2025
An unfortunate experience
An unfortunate experience with this company. After spending a lot of money with them, I received uninstallable custom cut panels because no holes were drilled for installation. There is no option to specify this requirement so we assumed it's included by default. A couple of thousand dollars wasted. The same accessories, like spigots, mounts, brackets are available on Amazon for less than half the price and are the same or better quality. Also, their website shows that they offer free delivery. That's on orders of $3k or more. They show the product being nicely packed for shipping. However, if you go through the trouble to pick it up, they don't package it up at all...they just give you raw sheets of glass and tell you good luck. We reached out to sierraglass.ca and got better service, proper products and at half the cost. Buyer beware with this place. Their default has been to blame the customer.
19 maart 2025
Review zonder uitnodiging
Antwoord van Glass Railing Store
Hi Mark,
We appreciate your feedback and are sorry to hear about your experience. Before processing your order, we provided a detailed drawing of the custom-cut glass, which you approved. Our glass railing system is designed to be installed without holes, as is standard for most glass railing setups. Since no request for holes was made, they were not included.
Regarding pricing, our products are premium-grade, engineered for durability and safety, and come with the necessary support and warranty, which may not be the case for lower-cost alternatives.
For shipping and pickup, we do offer free delivery on qualifying orders, as stated on our website. For pickups, we provide glass in its raw form, as packaging is primarily designed for long-distance shipping protection. Customers who prefer additional packaging can request it in advance.
We always strive to ensure a smooth experience for our customers, and we regret any misunderstanding. If there's anything we can do to assist you further, please feel free to reach out to our team.
Fast shipping
Fast shipping, great response time, priced reasonable. Received product exactly as it was described and very happy with product!!
8 januari 2025
Antwoord van Glass Railing Store
Thank you for your kind review! We’re delighted to hear that you were happy with our fast shipping, responsive customer service, and reasonable pricing. It’s great to know that the product met your expectations and arrived exactly as described.
Your satisfaction means a lot to us, and we look forward to assisting you with any future projects. Don’t hesitate to reach out if you need anything!
Sincerely,
The Glass Railing Store
Product is great but after sales not so much
Product is great but after sales service was terrible and exchange policy is unreasonable. This company helped with my design but when we changed the type of corner connector, they didn’t explain the spacing of the glass changes as well. So I purchased all the recommended products and attempted to install the next day. Started with the spigots and quickly realized the glass wouldn’t fit due to the changed corner brackets and I couldn’t accommodate the spacing required to make it work. I wanted to exchange the glass for one size smaller but was told they must adhere to their policy even though it was the next business day and I hadn’t even taken the glass out of my car yet. And the attitude from the staff was absolutely appalling given the situation. I literally had to throw out the glass and repurchase new panels (purchased elsewhere as I refused to give them a dime more). Buyer must be 100% sure of their design or risk having the same unfortunate result. Like I said at the top, the product is good. Just triple check all dimensions before you buy. Lesson learned and they will not get my business in the future.
11 oktober 2024
Antwoord van Glass Railing Store
Dear Blair,
Thank you for taking the time to share your feedback. We’re glad to hear that you were satisfied with the quality of our products. However, we regret that your experience with our after-sales service did not meet your expectations.
We understand how frustrating it can be to encounter installation issues, especially with a product like glass, which requires precise measurements. To clarify, our website clearly states in four separate areas that customers are responsible for selecting the correct sizes, as we do not visit the site to take measurements. This is due to the custom nature of our products and the fact that we cannot guarantee the fit for every unique project. Furthermore, as noted in our policy, we are unable to accept returns or exchanges for glass panels because of their fragility and the associated risks once they leave our facility.
We’re sorry that this policy caused inconvenience in your case, but it exists to maintain the integrity of our operations and ensure the highest quality standards for all our customers. We always encourage clients to triple-check measurements and designs before finalizing their orders, as stated on our website and during the ordering process.
We appreciate your understanding of our limitations regarding custom projects, and we will reflect on your feedback to ensure that our communication about design implications is as clear as possible in the future. If you have additional questions or would like to discuss this further, please feel free to reach out to us directly.
Thank you again for your feedback, and we wish you all the best with your project.
Sincerely,
The Glass Railing Store
The railing system product is very good
Your railing system product is very good. Your installation instructions are incomplete and not very clear.
Yout ordering process is erratic and mistakes were repeatedly made in the specifying items needed for the railing system.
The online payment process did not work. Had to call to make payments.
Shipping to the US was very slow.
7 januari 2025
Antwoord van Glass Railing Store
Thank you so much for your kind review! We’re thrilled to hear that you had a positive experience and are happy with your purchase. Your satisfaction is our top priority, and it means a lot to us to know we’ve met your expectations.
If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again!
Sincerely,
The Glass Railing Store
Fuanne GAO Urgent Hire me
I am your SEO manager You not provide me Reputation management work then i provide you again lot of 1 star . please hire me now other wise i am start send all work Fuzail A. BY Fuanne GAO
6 januari 2025
Review zonder uitnodiging
Antwoord van Glass Railing Store
Dear Fuzail A,
We take our reviews and customer feedback very seriously, as they help us grow and improve. However, this review does not pertain to a genuine experience with our products or services. We kindly ask that reviews be used to provide constructive feedback based on actual transactions.
Should you wish to discuss your concerns or employment inquiries further, please reach out to us directly via info@glassrailingstore.com
Terrible customer service
I needed to change the size of one sheet. It was just over an inch too long and it was only a week after purchase and still in exactly the same condition as when picked up. But the policy of not allowing any returns for any reason, which was not to be seen on the website or when buying, but only showed up on a paper I signed, without fully reading, acknowledging receipt when picking up the glass, and after it was loaded, at the shop. A terrible way to treat (fool) customers generally, and totally unnecessary in this case, since the sheet could have going back into inventory after inspection. So I had to buy another piece of glass to finish the deck and now have one that I can do nothing with and will have to waste by throwing it out, which makes me even more angry.
26 september 2024
Antwoord van Glass Railing Store
Here’s a rewritten response incorporating the client’s name and email:
Dear Leigh,
Thank you for sharing your feedback. We’re truly sorry to hear about your frustration regarding your recent experience with us. We understand how important it is for your project to go smoothly, and we regret that our return policy caused inconvenience in this case.
To clarify, our no-return policy for glass products is in place due to the custom nature and fragility of these items. Once glass leaves our premises, we can no longer ensure its integrity or safety, which is why it cannot be restocked or resold. This policy is outlined on our website and included in the documentation signed at the time of pickup.
We encourage all customers to carefully review their measurements and project details before finalizing purchases to avoid situations like this. However, we understand your frustration and appreciate your feedback. We will use it to explore ways we can better communicate our policies to ensure customers are fully informed before purchase.
If you would like to discuss this further or if there’s anything we can do to assist, please don’t hesitate to reach out to us directly at info@glassrailingstore.com.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again under better circumstances.
Sincerely,
The Glass Railing Store
Great experience
I really love my new glass fence! Thank you so much to the Glass Railing team who was really friendly and professional. I would highly recommend!
10 december 2024
Review zonder uitnodiging
Antwoord van Glass Railing Store
Thank you so much for your feedback!
Extremely helpful ordering process
Extremely helpful ordering process. Layout supplied which made install process easy.
23 november 2024
Antwoord van Glass Railing Store
Thank you for your constructive feedback!
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