We had three booking with two different cleaners. Ver poor standard of cleaning on all occasions. Basic failure to understand cleaning techniques and materials. Poor outcome. I had to clean after the... Toon meer
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We had three booking with two different cleaners. Ver poor standard of cleaning on all occasions. Basic failure to understand cleaning techniques and materials. Poor outcome. I had to clean after the... Toon meer
Bedrijf heeft geantwoord
I found communication with this company nigh impossible. Got window saying 'Not online at the moment' or similar each time, regardless of when I tried. The first cleaner arrived 45mins early wh... Toon meer
Bedrijf heeft geantwoord
Excellent cleaner. Professional, got to work immediately. Lulia was very fast and efficient for the time allocated. Good flexibility and rates, good to have choice of one off clean for smaller propert... Toon meer
Bedrijf heeft geantwoord
This is the first time I’m booking with gleam and they cancelled my booking half an hour before they were due I had read that they are unreliable and as a new customer will not be using them again
Bedrijf heeft geantwoord
Gleam Cleaning™ cleans homes reliably and affordably for only £16.99 per hour. We pride ourselves on having great customer service combined with true quality.
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Have had an outstanding service from the Gleam Team from start to finish. After some issues that meant I needed a cleaning team at short notice I contacted Gleam via their online chat. I was able to instantly book online with the cleaners arriving only 3 hours later via the last minute service.
The team did an incredible job, were kind and courteous throughout the job and I cannot thank them enough. I would definitely recommend Gleam and will use them again. Thanks!

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
Easy booking process, competitively priced and good quality cleaners.

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
Had a great clean with Katerina today. Place is spotless. Will use Gleam again.

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
Service with this company was hit and miss.
Although paid for three hours cleaners would often leave after two hours.
The service was unreliable with cleaners often cancelling on the morning of the clean.
I find the company a little odd - on its site, it mentions that they have been featured in the Guardian, Telegraph and City FM, but when I contacted these papers, they had never heard of the firm and could find no reference to them.
Some cleaners were ok, and some were terrible. The last one spent all the time on their phone and managed to put a large scratch on the floor. The company never replied to my email about this and still charged a £45 exit fee.
The company is based in Ireland, so I imagine any legal dispute a customer may have with them would be a nightmare.

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
Great service, reasonable prices, easy to book.

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
Recently booked a moving house tenancy clean with Gleam after being let down by one of the other outfits.
I can honestly say I have never seen the flat look so clean in all the time I have lived there. After 5 hours with Jesmeen the place literally sparkled and my landlord was also delighted with the results including the deep cleaning that was carried out on oven, inside fridge freezer etc. Job well done!

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
DO NOT USE THIS COMPANY. Their 'no quibble' guarantee is not upheld!
Service - 1/5 the cleaner was polite. However they permanently damaged all my handles, worktop and didn't move the bed or sofa to clean behind it nor did they clean the shelving. (have photos to support this)
Customer service - 0/5 they have a slow response time. I have been waiting a month. False promises made on their site.
Detailed review -
They promise refunds if the clean isn't done well and you're not happy with it but then refuse to refund you. They make you take up any problems with the cleaner and ask you to have a call with the cleaner to discuss your problem. I have been waiting nearly a month for my money back - which likely won't cover the cost of the damages. Almost a month on and still no resolution.
We used this company to do an 'end of tenancy' deep clean. After the cleaner left I realised that all my golden brass cabinet handles had turned green and were peeling and patchy, my range hob was scratched all over and there was still lots of dust and dirt on shelves. Bed and sofa in the room hadn't even been moved to be cleaned.
I contacted the company immediately to complain and ask for a refund and at first they got back quickly but after that the responses immediately slowed. Eventually, after emailing them for a response several times they got back to me and said the cleaner 'doesn't recognise the damage caused' and therefore didn't think it 'was fair to refund/compensate for an amount from their pay'.
Firstly I was shocked to hear that the compensation is expected to come from the cleaners pay and therefore is only given if the cleaner agrees that they caused damage. I find it highly unlikely and understandable that anyone would be willing to give up their pay.
In my opinion the company made a promise to provide suitable and professional cleaners who have an understanding of what a deep clean entails (cleaning of all shelves and moving furniture to clean behind it) and that have an understanding of what products should and shouldn't be used on certain surfaces. Therefore the company is at fault for failing to educate or check the individuals they contract/employ - the company should refund me for the service I paid for but did not receive. Not to mention they literally 'GUARANTEE a no quibble refund' 'if you're not happy with the results'. It's a complete lie. Instead I received damages, to my newly done kitchen and had to clean the rooms again and have been stuck 'quibbling' for the last month.
It is clear that some sort of abrasive liquid/product was used on the handles and hob. Due to the deep scratches around the hob and the green peeling on the handles. I have never ever had any issues with previous cleans nor when I have cleaned the brass handles. I provided the cleaner with soft blue cloths for the hob and worktop to not scratch it, sponges for the bathroom and sink, and a wide selection of suitable products that I use every day. Unfortunately the cleaner did not have the appropriate understanding to not use abrasive products on metal especially treated metal and they also failed to clean to the level expected and this is the companies fault for not making sure their cleaners know these things prior.
I will update if anything changes but as of right now it has been a month and since the last email, I have heard NOTHING from the company regarding this matter. No updates, no communication whatsoever and more importantly no compensation.
* I can't attaches picture here but have attached them in other reviews. The brass handle against the white surface is how the handles should look and how they all looked before I had the clean done. Whilst the other pictures show the damaged caused.
Save yourself money and stress and use a different company - the risk of not getting your money back if things go wrong is not worth it.

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
Had a great clean today with Izabela. Booked on Friday for Sunday, cleaner was punctual, polite, friendly and did a really thorough job, even asking for feedback at the end. Well impressed with the service and will book again.

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
Do not use!
Cleaner never came and no way to contact gleam except by email.
Edited : cleaner came 30 mins late with no notice until i contacted gleam by email.
And very slow on what’s expected.
I usually clean my whole house for 2 hrs including laundry.
I booked for 3.5hr, still missing living room to be cleaned.

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
Good quality cleaners and very reasonable prices. Have had a few one off cleans with Gleam now and have always been happy with the results.

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
Friendly and polite cleaner, arrived on time and the clean was thoroughly done with extra touches which were much appreciated

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
Has been a breeze booking with Gleam. Katerina is now my amazing weekly cleaner who always does a fantastic job. No complaints from me!

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
Has been a pleasure booking with Gleam over the last number of months. Good quality cleaning at a decent price. I am moving from London now but would recommend and book again if I return.

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
Thank you Sofia, you did an amazing job. I have a regular cleaner who was on holiday this week so I used the one time service from Gleam. I was a little apprehensive about a new person coming in but Sofia was so professional and courteous and did a great job, I would not hesitate to use her and Gleam again. The website is very simple to use and book and the prices are very reasonable compared with other one time services I had looked at.

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
I really cannot fault the Gleam Team on a Tenancy clean I recently had with them. From start to finish the experience has been seamless. After another company not showing up on the day I contacted Gleam and booked their SOS Last minute service which includes Tenancy cleaning. Within an amazing three hours, my cleaner had arrived. Izabela did an amazing job, I had never seen the place sparkle so much. I have now also started a fortnightly cleaning at my new flat with Brani which is also going great. Thanks Gleam!

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
Have recently booked in a weekly clean with Daniela. So far it has gone well with no issues. Cleaner shows up on time and has been to a good standard. This service seems to be at a good price compared with some of the others which are a rip off and the system is simple, not over complicated and easy to use, book. Having read some of the other reviews on here, it would seem that most issues arise from not booking enough time. I initially made a 2hrs booking but changed after to 3hrs when the cleaner said more would be appropriate. On reflection she was right and I prefer that to having a bad service provided and under paying.

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
They are giving priority to each and every applicant ehich other institutions rarely do.

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners

Antwoord van Gleam.cleaning™ | London | Trusted Home Cleaners
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