I bought an Autel scanner. I was skeptical with a discounted price, but it was perfect. My order was backordered so delivery took a little while. Great experience overall.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
It was a very long wait to receive the product, however, at least there were updates on the delays. Order was placed in February and received in May. I have had no negative feedback from my requestor,... Toon meer
Bedrijf heeft geantwoord
I was very pleased with my purchase at GTS. The price was great and the processing was easy and fast. The calipers are great and of excellent quality, I can already tell they are much more precise tha... Toon meer
Bedrijf heeft geantwoord
I ordered and paid for this device in December 2025 under the pretense that the lead-time was 3 weeks. We didn't receive the device until May 2025. That's way more than 3 weeks. The communication... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2004, Global Test Supply is a world-class provider of instrumentation for test and measurement applications. Global Test Supply conveniently accepts orders both online and offline. Our in-house technical specialists help customers choose the most advanced equipment in the marketplace based on their needs, budget and application. Our technical sales team works hard to exceed customer expectations by providing a traditional brick and mortar sales experience on a web-based platform.
Contactgegevens
312 Raleigh Street, Suite 9, 28412, Wilmington, Verenigde Staten
- 1-888-610-7664
- sales@GlobalTestSupply.com
- globaltestsupply.com
4,1
Goed
945 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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The customer service rep flat out lied…
The customer service rep flat out lied to me. Since my purchase I have gotten nothing but a runaround. The rep told me to order online and they would get the shipping charges waived since I had recently purchased an expensive meter that didn't come with everything I needed. I even have the email that was sent to me verifying what was said.
11 november 2024
Review zonder uitnodiging
Antwoord van Global Test Supply
We appreciate you taking the time to share your feedback, Robert. We sincerely apologize for any misunderstanding during your interaction with our team. Our representative’s intention was to assist by submitting a request for the shipping charge to be waived; however, we understand this may not have been as clearly communicated as needed. We appreciate your patience and we’re using this situation as an opportunity to improve clarity in our communication moving forward. If you have further concerns, please don’t hesitate to reach out directly so we can assist further.
Antwoord van Global Test Supply
Thank you, Nicholas! We look forward to working with you again.
Antwoord van Global Test Supply
We're glad you had a good experience, Juan. Thank you for shopping with us and we look forward to working with you again.
I have order the parts for the tools…
I have order the parts for the tools and then when I was told they had to wait for a week for the part and then I tried to cancel the order they kept kicking me out of their chat system to I could not cancel because they said it had been picked up but UPS denied having the parts yet so which one is not helping me what a joke need this part days ago and will not see it for about 5 more days?
Would recommend to go elsewhere unless time is not important
6 november 2024
Review zonder uitnodiging
Antwoord van Global Test Supply
We’re sorry to hear about your experience, Trent. Our team worked diligently to address your concerns, including recalling the package to process your refund. While our records show successful chat interactions, we understand technical issues can be frustrating and apologize if this caused any inconvenience.
We value your feedback and are committed to improving our communication and processes. Please don’t hesitate to reach out if you have further concerns—we’re here to help.
Fast and easy
14 oktober 2024
Antwoord van Global Test Supply
We're happy you thought so! Thanks for shopping with us.
So Great that you had the product that…
So Great that you had the product that we need.
14 oktober 2024
Global Test Supply had the equipment
Global Test Supply had the equipment, I needed when I needed it, fast shipping.
14 oktober 2024
Antwoord van Global Test Supply
We're happy we had the item you needed and were able to ship it out quickly. We look forward to the opportunity to work together again, Mike.
We received everything promised & in a…
We received everything promised & in a timely manner!
14 oktober 2024
Antwoord van Global Test Supply
We love to hear it, Michael. Thank you for sharing.
Simple and quick
14 oktober 2024
Antwoord van Global Test Supply
Great to hear, Matthew! Thank you for your business and the 5-stars.
I did not receive part of my test kit…
I did not receive part of my test kit from LaMotte that had to be shipped separately because of its concentration of sulfuric acid. I have called and emailed your company several times. Each time it is like starting over. it is a different person asking for the order number and pictures and each time I send this and nothing happens. It has been almost 3 months now! Terrible customer service!
14 juli 2024
Antwoord van Global Test Supply
We’re truly sorry for the delay and frustration you’ve experienced, Gayle, and we appreciate your patience. There was an unexpected issue in coordinating with our supplier for the missing item, which led to the delays in resolving this. We have arranged for a replacement to be shipped to you at no additional cost.
Thank you for bringing this to our attention, and please feel free to reach out if you need any further assistance.
Antwoord van Global Test Supply
We apologize for the confusion, Eyad Youssef. We have promptly reviewed the situation as we take these matters very seriously. Upon investigation, we found that all correspondences were addressed accurately and in a timely manner. If you did not receive your reply, please verify your junk/spam folder, in case it was delivered there. However, if there is anything you feel wasn't fully addressed to your satisfaction, please don't hesitate to contact us. We’re here to assist you.
Doesn't Follow Up with Customer
I had to do a chat request 5 times to get a real answer and tracking number. I was told 4 previous times that I would get an email with a tracking number "in 5 minutes" after the chat, but NEVER received one. The final time was the only time I actually received an email with a tracking number. The lady that I chatted with the 5th time was very professional and actually followed up, unlike the others.
14 september 2024
Antwoord van Global Test Supply
Thank you for bringing this to our attention, Monica. After looking into the situation, we agree that the level of service you received did not meet the high standards we set at Global Test Supply. We have addressed this matter internally to ensure it doesn’t happen again. We hope to have the opportunity to work with you in the future.
No product-no response
22 days after ordering there has been nothing. I was told at first the order would ship in 2 weeks. Then email that the order would ship 1 week late. Then no response. The agent hasn’t called back. No email response. No item. GTS has had my money for 3 weeks.
22 augustus 2024
Review zonder uitnodiging
Antwoord van Global Test Supply
We sincerely apologize for the inconvenience you’ve experienced, Stephen. Please be reassured that your order has been placed and we're waiting on the manufacturer to deliver. We'll get this out to you ASAP. Meanwhile, we’ve sent you an email with the info you require, could you please check your spam folder if you haven't seen it yet? We genuinely appreciate your patience as we work to resolve this issue for you. If you have any other questions or concerns, please feel free to reach back out to us.
had the product that was needed and…
had the product that was needed and shipped out on a timely manner
14 augustus 2024
Antwoord van Global Test Supply
We're glad we were able to help, Christopher. Thank you for your feedback.
Test probe variety
Finding not only one but several options for the unique test probes I was looking for.
14 augustus 2024
Antwoord van Global Test Supply
We're happy we could offer you a variety of options, Sean. Enjoy your purchase!
Easy, fast, convenient camera rental
Easy to pick camera needed. Easy ordering, shipping and return. Camera worked perfectly. Will use Global Test again.
15 juli 2024
Antwoord van Global Test Supply
We appreciate your comments, Brian, and would love to work with you again. Glad we could help!
Exactly what I needed,easy order and…
Exactly what I needed,easy order and payment process,fast shipping and tracking. Wish I used them first to to find the tool I needed.
14 augustus 2024
Antwoord van Global Test Supply
Thank you so much for this wonderful comment, Te. We'd be happy to assist you next time, if you're in the market for something new.
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