Have been trying to return the wave boost brush the day after I brought it. They got back to me saying they would only send a returns label after I submitted photos of the box, the item and a video of... Toon meer
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Lees wat reviewers zeggen
This is the 4th product I’ve purchased from this company. They deliver fast and the quality is exceptional. Just ordered 2 of the hair dryers for gifts as I love mine so much! It’s fast and lightweigh... Toon meer
Bedrijf heeft geantwoord
For a busy short haired gal, this styling tool has been a godsend! It has replaced my expensive straightener to create beautiful everyday style. Light weight, fast heating no stress adition to my beau... Toon meer
Bedrijf heeft geantwoord
Glowcept is a reliable brand. They make hair styling products which are effective and efficient. I like and use frequently their compact and portable hair straightener brush. The company are innovativ... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Glowcept is a beauty and wellness brand dedicated to creating simple, effective solutions for real people. From innovative hair styling tools to targeted skincare products, our mission is to make daily routines easier, healthier, and more enjoyable. Every product is designed with comfort, performance, and self-confidence in mind — whether you're at home or on the go. Trusted by thousands worldwide, Glowcept helps you feel your best, with less effort and more results.
Contactgegevens
Verenigd Koninkrijk
- support@glowcept.com
- glowcept.com
3,8
Goed
120 reviews
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Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Don’t bother
Don’t bother. These products are terrible quality.
I have good knowledge of hair stylers and this is the worse I ve come across.
They feel cheap and they don’t heat up properly. The results are poor.
Also the customer service is terrible. No reply and I have to wait until they approve my request.
The website purposely hides any instructions or address to send the products back.
Also, the items come from abroad. Not uk. That also is not clear.
Very dodgy operation and despite the website saying items can be returned within 30 days, they make it difficult .
24 oktober 2025
Review zonder uitnodiging
Antwoord van Glowcept
Hi Lolliheart,
We’re truly sorry to hear about your experience and appreciate you sharing your concerns. We take feedback like this very seriously, as customer satisfaction is extremely important to us.
Please rest assured that all of our products are tested for quality and safety before shipping, and heating issues are very rare — but if you received a faulty item, we’re always happy to provide a free replacement or refund. Our support team has already received your request and will respond shortly to assist you.
Regarding returns, our 30-day satisfaction guarantee is genuine and applies to every customer. Full return instructions are provided by email as soon as a return request is made, and we’re always available at support@glowcept.com
to help directly.
We’re also transparent about our shipping — all items are sent with full tracking, and customers are kept informed throughout delivery.
We’d love the opportunity to make this right for you and ensure you have a positive experience with us. Please check your inbox (and spam folder just in case) so our team can assist you as quickly as possible.
Warm regards,
The Glowcept Team
Carolyn
Love my glowcept styler. It took 2 weeks to arrive and couldn't wait to use it. It sure did not disappoint me, it heats up quickly and so easy to style my hair. It glides through my hair and leaves a shiny and lovely finish. Highly recommend this great product. Thank you Glowcept.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Glowcept
Thank you for sharing your experience, Carolyn.
We’re delighted to hear that your orders has exceeded your expectations and that you’re enjoying the quick heat-up time and smooth, shiny results.
At Glowcept, we’re committed to creating high-quality, easy-to-use styling tools that deliver salon-level results at home, and it’s wonderful to know that your experience reflects that. We truly appreciate your recommendation and your trust in our brand.
Warm regards,
Team Glowcept
Product doesn’t heat up
I was very surprised to read that Glowcept were going to refund me when my product did not work after my last review. Of course I don’t post under my own name so how did they know who I was. They said they would send a email refunding me after they requested a video which I sent. I emailed them to tell them my real name and details. As usual, no refund, no email. This is looking more like a SCAM with every day that passes
Previous reviews
. Took 3 weeks to arrive. Does not heat up at all. Have sent an email today asking for refund. I have paid through Paypal so will pursue a refund through them if no response.
I have had a couple of emails from Glowcept. Asked me for a video, which I sent. PayPal want me to send to an address which the post office do not recognise at my expense to get a refund!!! Glowcept also sent email saying I could have a free replacement if I didn’t want to return. I want a REFUND without having to send it back at my expense. Is this a scam????
21 oktober 2025
Review zonder uitnodiging
Antwoord van Glowcept
Hi Yani,
We’re truly sorry to hear about your experience and understand how frustrating this must feel. Please rest assured that Glowcept is a legitimate company, and we take every refund or replacement request seriously.
We can confirm that your video has been received — thank you for sending that through. Our team has already reviewed your case, and we’ll make sure you receive a proper resolution right away. Please check your email inbox (and spam folder) for our latest message so we can finalise your refund without further inconvenience.
We sincerely apologise for the delay and confusion, and we’ll ensure this is handled promptly and fairly.
Warm regards,
The Glowcept Team 💛
I love my Glowcept portable…
I love my Glowcept portable straightener Comb. A simple hairstylist. That is suitable for all hair types. Keeps hair shiny and healthy. Perfect for on the go touch ups. Easy to use, has long lasting rechargeable batteries.That heats up in 25 seconds, with three temperatures settings. I can have straight hair anytime and any where. What I like about it fits in my handbag.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Glowcept
Thank you so much, Kate. We’re delighted to hear how much you’re enjoying your Glowcept Portable Straightener Comb. It’s designed to make styling effortless wherever you are, and we’re so glad you’re finding it easy to use and perfect for on-the-go touch-ups.
It’s wonderful to know you’re achieving smooth, shiny results while keeping your hair healthy. Thank you for sharing your experience and for being part of the Glowcept community.
Quick & Easy Cordless Brush.
This Glowcept cordless styling brush is such a game changer. It’s lightweight, rechargeable, and so easy to use, no cords to deal with, which makes styling so much quicker.
I travel quite a bit, and it’s ideal to just pop in my bag. When my hair’s gone flat from weather or just a bad hair day, this brush brings it back to life in minutes. Just super convenient, highly recommend!
30 september 2025
Review zonder uitnodiging
Antwoord van Glowcept
Thank you so much, Lesley.
We’re thrilled to hear how much you’re enjoying your cordless styling brush. It’s great to know it’s made styling faster and easier, especially while travelling.
We designed The Glow Wave™ to be lightweight, portable, and perfect for quick touch-ups anywhere — so it’s wonderful to hear it’s become your go-to for effortless, refreshed hair. Thank you for recommending us!
Warm regards,
Team Glowcept
Facil de usar y resultados espectaculares
Recibí el paquete muy rápido y muy bien presentado. El cepillo es muy práctico y cumple con creces con lo que anuncia. Tengo el pelo fino y se encrespa con mucha facilidad, dando un aspecto de poco cuidado. Gracias a este cepillo, que utilizo cada mañana para peinarme, mi pelo parece pulido y cuidado. Lo llevo en el bolso cuando tengo algun compromiso al salir del trabajo y no puedo pasar por casa. Solo necesito unas pasadas para que se vea impecable. Nunca lo había conseguido hasta ahora.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Glowcept
Thank you so much for your review, we’re delighted to hear about your experience with The Glow Wave™. It’s wonderful to know that it helps keep your fine, frizzy hair smooth and polished throughout the day.
The Glow Wave™ was designed for women who want salon-quality results from a practical, portable styling tool that’s gentle on the hair. We’re thrilled that it’s become part of your daily routine and that you’re seeing the results you were hoping for.
Thank you for trusting Glowcept. We’re proud to provide high-quality hair styling tools that truly make a difference for women across Spain and around the world.
Love my styler
Love my styler! It heats up super quick and is just so compact. Easy to throw in your bag for touch ups throughout the day. It glides through my hair and leaves a lovely, shiny finish - no more frizz. A great product - highly recommend.
19 oktober 2025
Review zonder uitnodiging
Antwoord van Glowcept
Thank you so much, Melisa. We’re thrilled to hear how much you’re loving your Glow Wave™. It was designed to be lightweight, travel-friendly, and perfect for quick touch-ups, so it’s wonderful to know it fits seamlessly into your routine.
We’re especially happy that you’re getting that smooth, shiny finish without the frizz – that’s exactly what we aim for. Thank you for recommending us and for being part of the Glowcept community.
I am afraid I have difficulty with the my arms. Raising them
I am afraid I have difficulty with the brush as my hair is short and as I told you in my last message I have difficulty raising my arms. I will have to try and persevere thank you. Sue Charlton
18 oktober 2025
Review zonder uitnodiging
Antwoord van Glowcept
Hi Sue, thank you so much for sharing your experience with us. We completely understand how challenging it can be when mobility is limited, especially with short hair. The Glow Wave™ was designed to be lightweight and easy to handle, but we know everyone’s comfort level can differ.
Please don’t hesitate to reach out to our team at support@glowcept.com — we’d be happy to share a few simple styling tips that can make it easier to use without lifting your arms too high. We truly appreciate your patience and hope it becomes more comfortable for you over time.
Warm regards,
Team Glowcept
Really pleased with the product
Really pleased with the product. Quality and price point are great. No issues with delivery or customer service. Would definitely shop with them again
18 oktober 2025
Review zonder uitnodiging
Antwoord van Glowcept
Thank you so much, Tess.
We’re delighted to hear that you’re happy with your purchase and that everything, from the product quality to delivery and that the customer service has met your expectations.
It means a lot to us that you’d shop with Glowcept again, and we look forward to having you back soon.
I received a mini hair brush…
I received a mini hair brush straightener to review. It works by using usb to charge it. It was great on my hair and I've just currently come back from holiday, I took this with me because it doesn't take up much room and it was good just to go over my hair in the morning. Never had any problems with glowcept at all. Also delivery was quick.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Glowcept
Thank you so much, Carol.
We’re so glad to hear that you enjoyed using your Mini Hair Brush Straightener and that it was the perfect travel companion for your holiday. It’s great to know it fit easily in your bag and helped keep your hair looking smooth and fresh each morning.
We truly appreciate your kind words about our delivery and service, and we’re happy to hear your experience with Glowcept has been so positive.
Convenient, and I would say indispensable on the road! I recommend it.
Since purchasing Glow Wave, I have been using it constantly and am very happy. The Glow Wave heats up quickly, is ideal for short hair, is compact, and suits me perfectly for photo shoots. I like it!
17 oktober 2025
Review zonder uitnodiging
Antwoord van Glowcept
Thank you so much, Inna.
We’re delighted to hear that The Glow Wave™ has become an indispensable part of your routine, especially while travelling and during photo shoots. It was designed to be compact, quick to heat up, and perfect for short hair—so it’s wonderful to know it suits you so well.
We truly appreciate your recommendation and your kind words about your experience with Glowcept.
Antwoord van Glowcept
Thank you so much, Michael.
We’re so happy to hear that you’re satisfied and loving your product. It’s great to know The Glow Wave™ is working well for you. We really appreciate your support and feedback.
Great to work with
Great to work with. Was sent a straightening brush to review and it did the job lovely
25 september 2025
Review zonder uitnodiging
Antwoord van Glowcept
Thank you so much, Karen.
We truly appreciate your order and your lovely review. It’s great to hear that the straightening brush worked well for you. We’re so glad you enjoyed your experience with Glowcept.
I love my Wireless Heated Brush
I love my Wireless Heated Brush! It’s easy to use, styles the hair smoothly and makes getting ready much quicker! A good option if you’re looking for a simple and effective styling tool!
20 juli 2025
Review zonder uitnodiging
Antwoord van Glowcept
Thank you so much, Volha.
We’re delighted to hear that you’re loving your Wireless Heated Brush and that it’s made your styling routine quicker and easier. It’s great to know you’re getting smooth, effortless results — exactly what we designed it for. We really appreciate your feedback and support.
Warm regards,
Team Glowcept
Fantastic 🤍
I had the opportunity to collaborate with the brand Glowcept. I had a great experience with the team; they are very kind, reliable, and available for any issues.
The shipping was fast and well organized, and everything arrived in excellent condition.
The product is very good and works well. It’s easy to use and, above all, convenient to charge.
Using the brush, I noticed that my hair always remains soft and shiny. I no longer have that annoying frizz issue. I highly recommend it!
17 oktober 2025
Review zonder uitnodiging
Antwoord van Glowcept
Thank you so much for your kind words and for sharing your experience Giada.
We’re so happy to hear that working with our team was a positive experience and that everything—from shipping to product performance—met your expectations.
It’s wonderful to know that The Glow Wave™ has helped keep your hair soft, shiny, and frizz-free. We truly appreciate your recommendation and are grateful to have you as part of the Glowcept community.
Thank you so much Glowcept for sending…
Thank you so much Glowcept for sending me this fabulous 5 in 1 Styler.
Easy to use. Even for beginners my girls are able to swap attachments easily.
Smooths frizz and adds shine.
Cuts styling time in half.
Adds volume and bounce.
Gentle on your hair with less heat damage
Lightweight
Ionic Airflow
2 x Air Curling Barrel -Left for soft bouncy curls - Right for long lasting curls
1 x Volumising Brush - Adds Lift, Body and Bounce
1 x Soft Smoothing Brush - Gently detangles and tames frizz
1 x Pre-Styling Nozzle - Quickly dries damp hair
Instruction Manual
Safe to use on wet hair
Exclusively available on online
Great value for money
24 juni 2025
Review zonder uitnodiging
Antwoord van Glowcept
Thank you so much, Suzie. We’re thrilled to hear how much you and your girls are enjoying the 5-in-1 Styler. It’s wonderful to know that you’re finding it easy to use, versatile, and effective for both quick styling and achieving salon-quality results at home.
We’re especially glad it’s helping reduce frizz, add shine, and save time — that’s exactly what we designed it for. Thank you again for your thoughtful review and for being part of the Glowcept community.
Received no goods but plenty of emails…
Received no goods but plenty of emails telling me it is on its way! Then they ask me to leave a review about the product, which I have not received so I have left this one instead. Buyer beware!
Company says delivered but have today 17/10 checked with my Post Office & no parcel has been delivered by Evri. I have telephoned Evri as suggested by Glowcept to Evri say they have some delay issues & will look into expediting my parcel & reply within 24hrs.
I asked Evri to deliver to my Post Office as I was going to be out and therefore unable to take delivery myself.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Glowcept
Hi there,
Thank you for your feedback. We completely understand your concern and we’re sorry to hear about the confusion with your delivery.
According to the official tracking information, your parcel has arrived at your local post office, where it’s currently awaiting collection. This has also been communicated via our previous email updates and through your tracking page.
Your order was shipped and delivered on time, but it appears to have been directed to a nearby pick-up point rather than your home address — something that occasionally happens when the courier isn’t able to complete home delivery.
Our support team has already been in touch to help resolve this, and we’ll be happy to assist you further. Please reach out to us directly at support@glowcept.com
, and we’ll make sure everything is sorted quickly for you.
Warm regards,
The Glowcept Team
Scam
Another scam company. Can tell by the website
Was going to order but I always check trust pilot ,true scam company dispatched from china
16 oktober 2025
Review zonder uitnodiging
Antwoord van Glowcept
Hello,
We’re sorry to see this comment, but it seems there may be some misunderstanding — this person mentions they haven’t actually placed an order with us. Glowcept is a verified brand, and all orders placed through our official website are processed and delivered with full tracking and a 30-day guarantee. 💖
We’re happy to clarify any concerns directly via support@glowcept.com
No product received despite money …
No product received despite money taken from my account Oct 1st
Received the day following Glowcept reply. Thank you so much, I love it.
13 oktober 2025
Review zonder uitnodiging
Antwoord van Glowcept
Hello Barbara,
We completely understand your concern — waiting can be frustrating. 💛 Please rest assured that your order was shipped on time and is still within the expected delivery window. Occasionally, international carriers experience small delays, but your parcel is on its way to you.
Our customer service team is also monitoring your tracking closely to make sure it reaches you safely. We truly appreciate your patience and understanding — your Glow Wave™ will be with you very soon. ✨
—The Glowcept Team
Just a cheap product from China
I’ve ended up with a pair of hair straighteners that don’t heat up, arrived with an unusual adapter plug that didn’t hold the plug in when used, and the product is a cheap plastic, none of which showed up on the advertising. I would say everything is deliberately made to look from Uk from write up to advertising, but is in fact from China. A fact I only found out when I said I wanted to return and that’s where I had to send to! Stay away.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Glowcept
Hello there,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and completely understand how concerning this must feel.
To help us look into this further and make sure it’s resolved quickly, please email our support team at support@glowcept.com
with your full order details (name, order number, and the email used at checkout). This will allow us to review your case and provide a proper solution as soon as possible.
We truly appreciate your patience and understanding — our team will make sure you’re looked after. 💖
Warm regards,
The Glowcept Team ✨
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