GolfNow UK Reviews 135

Still no refund after 4 months. Being directed to a chat option on their website. There isn’t one.
Ridiculous customer service

Generally positive experiences using GolfNow with my regular buddies. It pays to read the small print properly so no surprises.
A couple of courses were happy to re-arrange our booking when the weather looked bad, which was good. I hope all of them would do the same.

Great app, nothing but good experiences so far. Love the hot deals

Booking is simple and availability of courses is good

Good app. Reasonable prices.
Encourages you to play more away courses which is always a good thing to do.

Terrible customer service when you call them. Worst ‘can’t be bothered’ attitude from telephony agents I’ve ever come across. They advertise their Golf Pass with the promise of a Taylormade voucher and it never arrives and when you phone up they just say it’s Taylormade’s fault. They shouldn’t offer something they can’t provide.

Good app. Good range of golf courses. Happy with app

Never had a problem with bookings. I see a lot in regards to getting refunds etc. I luckily haven’t had to experience that and have never had to use customer service.

I’m basing my review on the easiness of booking courses as they’re all in one spot and a good app layout

Very poor service. Unable to contact anyone i finally got onto a live chat who said the case would be escalated. Gave me a reference number has since emailed several times had no response to this. I essentially got charged twice for a booking and have still not received a refund

I have always loved using Golfnow for many years great course options although dwindling somewhat and good prices which are increasing even beyond the price of a green fee at the course itself. The big bug bearer is your points earned per round as they have proof to be of no value and unusable but no matter how many times I have tried to use them for annual membership they are unusable and expire so please refer to the previous method where points earned where given as a deduction of an upcoming round.

Have used several times and always booked a round at a good price - no problems for me at all to date - clubs are very friendly and hospitable.

BE AWARE THAT IF A COURSE CLOSES FOR ANY REASON ON THE DAY OF YOUR BOOKING, YOU ARE HIGHLY UNLIKELY TO RECEIVE A REFUND FROM GN.
Emailed customer service- no reply.
Phoned multiple times - no reply
YOU HAVE BEEN WARNED!

Appalling RIP Off -
This site takes your fee quickly enough but when a course is closed due to bad weather getting a refund is akin to platting fog. To add insult to injury if you ever can reach a human , you will find you will never receive a full refund as a “ circa £12 admin fee” will be deducted. There will be other mechanisms to book the course of your choice. Just don’t use this one

I've trusted Golfnow for a year now. But when I needed them, they showed their true colours. Golf course was closed, due to weather. I rang customer service for a refund credit. No answer and no callback. Scandalous professionalism

You can't trust this company, the have a disgraceful booking process. There was a policy saying a tee-time could be cancelled within 24hours on the booking, and still is, but despite the fact that I tried to do so their system wouldn't allow the cancellation and they've now refused to refund me because the course has a 7-day cancellation! Well if that's the case then DONT PUT A 24HOUR cancellation policy in the booking! And given that you did, have the decency to refund people who you misled.

I have had a number of issues with golfnow

I booked a tee time at Stanley park Blackpool through golf now, arrived at the course to find a society day was booked all day and they weren't taking other bookings

Then golfnow advertised free taylormade golfballs for reviews of courses booked between set dates, I had made two bookings with them on these dates, so followed the instructions, left the reviews.
Never got the option to confirm my address for the balls to be sent to, so I contacted their customer services and was assured an email would be sent 24th September to confirm the address. 24th past and no sign of the email, so I contact them again and was told the emails were still being sent out. 2 weeks past, still no sign of the email so I try customer services again, this time they tell me "unfortunately taylormade has run out of golfballs".
A company the size of taylormade doesn't run out of golf balls, they produce millions every year.
Seems very dishonest and unreliable

Top quality website!!
So simple to book golf and some very good courses!

Came across this Company on line and was very pleasantly surprised how ‘top notch’ the clubs were. Brand new and I dont think they had ever been used. Actually better than the ones I have at home .

Club’s delivered and collected on time .

Great course excellent condition staff house really helpful and friendly as with the pro shop would highly recommend

Booked a tee time for 3 people and a 4th booked direct. tried to change the tee time and they would only change the three and not 4 people. furthermore as a three ball they charged us the 3 ball price which was more expensive, despite there being a total of 4 golfers via 2 bookings for the same tee time. The telephone operative couldn't care less. This is the first time booking with golf Now and it will also be the last.