My name is Brian Lynch and received quality service. Smooth annd reliable. quick up to date notifications. I would highly recommend to anyone weary of Internet orders. All of this was thanks to Blosso... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had a delay with my order, had to do with shipping. I reached out to Grand-Kitchen with my concern and got an immediate response. As a matter of fact, they offered me a re-shipment, a refund or a... Toon meer
Bedrijf heeft geantwoord
My initial order was delivered (by the shipping company, not grand-kitchen) to New York (versus California). I contacted the company - spoke with Winter who was very gracious. She arranged to have... Toon meer
Bedrijf heeft geantwoord
My order was said to be delivered on Aug 31st at 1:40 pm. I had not taken possession of it. When I reached out to express that, it only to a few responses for a replacement package to be shipped. I ha... Toon meer
Bedrijf heeft geantwoord
4,3
Uitstekend
230 reviews
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Replacement
The first package I received most of the pieces were broken. I contacted the company and was given a replacement which arrived just fine. I love my product. Thank you for great customer service
21 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Bonnie
Thank you sincerely for your trust in our replacement service.
We always strive for quick response and efficient processing, ensuring a smooth and timely reissue process for your peace of mind and satisfaction.
📦 Your positive feedback is our greatest encouragement to the quality of our service. We will continue to optimize our processes and strive to provide every customer with a worry-free shopping experience.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
Communication with customer
I am disappointed in you for not communicating with me as to why my replacement merchandise is taking so long.
5 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Gloria
Thank you very much for your feedback
Due to a recent surge in inquiries, some information processing has been delayed.
Please send the order number to the following email address and I will handle the problem for you first
Customer Service Email: olivia@clientcare2025.com
We value your feedback and trust and will continue to improve to provide a more efficient and considerate service experience.
Best regards
Olivia
Luna was very helpful and had my mind…
Luna was very helpful and had my mind at ease
12 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Eric
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I have ordered the 2 sets of the…
I have ordered the 2 sets of the canisters and have been waiting 6 weeks. After reading the reviews I am extremely nervous that they will come broken. What the heck you would think with all the complaints about damaged goods they would do a better job with packing materials.
22 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Bobbie
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Great customer service
I ordered a canister set and one was damaged.
I contacted the manufacturer immediately. Luna was very helpful and concerned and replaced the damaged container for me. Thank you !!!
19 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Linda
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Great Customer Service
I contacted Grand-Kitchen, about my order, one of the containers were damaged, I sent pictures of the container.. and asked for a replacement,
they said they would sent out a replacement, and have it packaged better... Now that is Great customer service.... Thank you Grand-Kitchen
14 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Tamara
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Need better shipping packaging
The canisters arrived with one of them being broken. When I contacted customer service they replied within 24hrs. I am still waiting for the replacement canister to arrive. I think the only thing that could use improvement is the shipping packaging. My package was beat up pretty good. Other than that, the canisters are AWESOME!
4 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Missy V
We are deeply sorry that the packaging you received was damaged.
We appreciate your understanding and understanding, as the product was not noticeably damaged. We will improve the packaging in the future.
If the damaged packaging causes any problems for you, please feel free to contact us for after-sales service:
📧 Customer Service Email: olivia@clientcare2025.com
We will do our best to provide you with appropriate assistance and look forward to providing you with a more secure and enjoyable shopping experience in the future.
Best regards
Olivia
Good customer service…
The product I ordered arrived damaged and unusable. I worked with customer service for another item to be shipped to me. Five stars for their willingness to replace the damaged items.
16 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Jeff
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
They addressed my problem promptly
16 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Ruth
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
They responded to my request when 2…
They responded to my request when 2 items were cracked. They are sending replacements.
6 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Pamala
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Great customer service
It took a little while to receive my container set but I was kept up to date throughout. The items were as advertised. One was cracked when it arrived. I emailed the company and they immediately responded they would send a replacement.
13 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Tricia
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Great customer service. Very fast response time.
Product was damaged in transit and they were super quick to resolve.
12 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Lorraine
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Mia was very helpful with my problem I…
Mia was very helpful with my problem I was having. She was very courteous and took care of the problem very quickly. I greatly appreciated all of her help.sf
13 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Susan
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Incredible customer service!
The best part of this experience was the customer service! I had an issue and MIA went above and beyond to help fix it! I am thoroughly impressed with her!
13 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear John
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great Service
I had a problem with an item broken in shipping. I reported this to store and they replaced item promptly. Love my baking set.
10 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Barbara
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
quick resolution
Although there was damage they quickly are solving it to my satisfaction. So am very happy with the product.
13 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Kay
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Top notch customer service
12 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Roxanne
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great customer service!
11 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear LaQuita
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
problem solved quickly
Although a couple pieces arrived damaged, customer service has been very responsive very quickly and will expedite the replacement. The remaining pieces are excellent quality and design.
8 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Christy
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
After finally sending pictures and also…
After finally sending pictures and also letting you know how much shipping the damaged items back, you were quick to let me know that you would replace the items. I canceled my complaint with pay pal. Thank you.
I will anxiously await replacement items.
Thank you
11 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Joyce
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
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