My name is Brian Lynch and received quality service. Smooth annd reliable. quick up to date notifications. I would highly recommend to anyone weary of Internet orders. All of this was thanks to Blosso... Toon meer
Bedrijf heeft geantwoord
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I had a delay with my order, had to do with shipping. I reached out to Grand-Kitchen with my concern and got an immediate response. As a matter of fact, they offered me a re-shipment, a refund or a... Toon meer
Bedrijf heeft geantwoord
My initial order was delivered (by the shipping company, not grand-kitchen) to New York (versus California). I contacted the company - spoke with Winter who was very gracious. She arranged to have... Toon meer
Bedrijf heeft geantwoord
My order was said to be delivered on Aug 31st at 1:40 pm. I had not taken possession of it. When I reached out to express that, it only to a few responses for a replacement package to be shipped. I ha... Toon meer
Bedrijf heeft geantwoord
4,3
Uitstekend
230 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Mia was a huge help !!
Mia was a huge help !!!
I ordered a flipper knife from a facebook add and was connected to Grand kitchen, and completed the order , and was super happy when the knife only took 20 days to get to me , huge bonus!!! The knife turned out to be a knockoff of another brand so I wanted return it . Mia was the one who got it done for me , she emailed me almost every day , and even said she was able to negotiate a deal with her supervisor where they would allow her to offer a 50 % refund and I would keep the knife , and she would only pay 20% of her own money , and the company would pay 30% !? I can’t thank Mia enough ! Thank you
10 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Jeff
Thank you very much for your high regard for mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Prompt reply from customer service
My products were damaged upon receipt. However, customer service has been very helpful in getting me replacements. I appreciate the prompt customer service help from Mia.
2 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Shelly
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Starting my collection
Had an issue with the product and it was taken care of right away
7 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Sandra
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
The Perfect Container!
My set arrived and my husband who has been or Cook for 41 years feel in love with them! He said they are the best containers/canisters we've had!
The brown sugar container was broken. I took pictures and sent them in. Customer Service responded promptly and a new container was sent within one week. I was impressed with how personable the back and forth emails were. They made me feel like the broken container was the worst thing that could have ever happened. All Customer service should be like this!
1 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Kae
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Mia you were great and handle my…
Mia you were great and handle my concern with great care and concern. I appreciate your effort in handling this matter with prompt attention. I realize shipping and packaging are sometimes out of your control, but things need to be handled with care. You resolved my issue and again I thank you
4 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Lorna
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
100% Satisfied with Customer Support
I was so disappointed when my 6pc Bakers set arrived damaged in shipping, I emailed customer support & Luna responded immediately saying they’d ship me replacements. Response time to email, 100%, satisfaction with fix for my problem 100%, Haven’t received replacements yet, but very anxious to receive them!
4 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Angie
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Antwoord van grand-kitchen.com
Dear Constance
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My experience with this company was satisfying
My experience with this company was outstanding. The staff was educated and aware of my needs. They were very helpful and dedicated to assisting me with my needs. Im looking forward to further business transactions with them in the future.
4 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Kaalil
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The containers are amazing
The containers are amazing. I like that they are clear so I can see what I have left in each. The seals are nice so things should stay fresh.
Customer service is excellent. Two arrived broken and they agreed to send replacements right away.
I will be buying more.
27 oktober 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Jane
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Mia responded very quickly with my…
Mia responded very quickly with my issue and was very nice to work with!
30 oktober 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Susan
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
I received my order
I received my order, but 2 of them were cracked. I sent an email explaining which ones were, and I’m receiving replacements!
3 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Shal
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Repeat customers wanted!
I received an immediate reply when I contacted the company regarding a damage product and was assured that I would be receiving a replacement in the very near future. This is the kind of customer service that leads to repeat customers.
1 november 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Gina
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Great customer service
The product was damaged during shipping. I contacted customer service and they promptly responded with a promise of a replacement set. Thank you
31 oktober 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Nana R
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Item came cracked possible due to making handlers but they made it right
Replacing product due to bad mail handling
25 oktober 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Marina
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
I received my containers and love the…
I received my containers and love the product.
31 oktober 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear chanda
Hello! We are very pleased that our product met your expectations and thank you for your recognition of our honesty and integrity.
✅ Product consistency with description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support, and we look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
I appreciate the quick response
I appreciate the quick response.
I love the look and idea of the canisters. I originally bought them for a wedding gift. Now, since one of them was cracked and a replacement is being shipped, I'll be using them for myself. I love them.
30 oktober 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Patricia
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
This company was great to work with.
30 oktober 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Rochelle
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great customer service
The customer was absolutely amazing. Direct and helpful with no run around.
28 oktober 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Elissa
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Love the containers and was really…
Love the containers and was really pleased with how my concerns were handled
27 oktober 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Patricia
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
My products arrived damaged and…
My products arrived damaged and customer service has said they are shipping out replacements. So far so good.
24 oktober 2025
Review zonder uitnodiging
Antwoord van grand-kitchen.com
Dear Tel
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
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