Grantham's Reviews 

Great service , easy to order and find what you are looking for,and good price

Fast delivery, as described

(Note that it appears that most of the good reviews for Grantham Caravans on this site seem to be for accessories, not vehicles.)

My wife and I had discussions with the Sales Manager of Grantham Caravans (name available) at the Birmingham Motorhome and Caravan Show in October 2025 for a new Coachman caravan. He seemed very helpful. A deposit of £1,000 was paid to Grantham Caravans. £45 added to the price in the contract for a weight upgrade plate (which we later discovered was not available).

Without going into great detail (all of which is timeline recorded), I can summarise by saying that once I had paid my £1,000 deposit, Grantham Caravans sales people appeared to be completely uninterested in even communicating with me, never mind helping.

Apart from 2 email replies from the Sales Manager within the first 2 weeks after the caravan show, he was apparently too busy to return calls/answer further emails. However, a common thread about all of the sales people I dealt with, was promising to call right back, but then not returning calls. And here’s just one example of my experience:

I asked several times for an Omnivent to be added to the order. After being ignored several times by email and telephone and after my continued prompting, I was eventually told that they had checked with Coachman, but that it was too late to add the Omnivent to the order. I telephoned Coachman myself and was told “sure, no problem, we’ll add it to the order” (all I had to do was to inform the retailer - Grantham Caravans).

I know that they’re probably quite busy people, but It appeared that once I had paid my £1,000 deposit, none of the sales people I dealt with (5 different people - names available) seemed able to help or answer my queries about updates. I requested a full copy of their Terms & Conditions by email - I never did receive this.

I wrote to Lisa Connolly, Joint Managing Director of Grantham Caravans, complaining about the awful service and to cancel the order and ask for my £1,000 deposit back. She replied in a letter (strangely marked “Private and Confidential”) acknowledging my concerns but telling me that I could not have my deposit back. Note that the contract I signed stipulated that the caravan I purchased would have a weight plate upgrade, which was never available on this model.

If I were to buy a caravan now at another Motorhome and Caravan show, I would not choose Grantham Caravans as a retailer.

Delivery was really quick

Ordered a set of lock & level chocks for small motor home. Used code for a 5% discount… every little helps!
Ordered one day and delivered the next!
Can’t fault it. If the lock & level work as well as Granthams then I’m a happy bunny!

This is my third and final review of Grantham Caravans at Grantham. My second review 20 July 2026 had a letter attatched that i sent to the General Manager at Granthams. In this letter my final note was i would take them to court over my £1000.00 deposit if my money was not returned.
On the 22 July 26 i recieved a email from business support with a letter dated 21 July from the Joint Managing Director at Granthams. She was replying on behalf of the company to my letter to the General Manager whom she states no longer works for the company i wonder why. She had been on holiday and was replying on behalf of the company. She states ( I was sorry to learn of your experiance this is a situation we should not have put you in and that she was disapointed that the refund was not done in a timely manner). There was no apology in the letter or thoughts of a gesture of goodwill for all the inconvience and incompetnence of the organisation in my dealings with them. This was followed by the note my deposit would be refunded and that she would pass my Bank details to the accounts department. In reality a lady telephoned me from the accounts department asking for my debit card details so the money could be refunded as i originally paid by card. I then recieved my money 5 days later.
In conclusion i am glad i never paid the full amount for the new caravan the day before as requested god only knows if i had what would have happened.
If you read my other 2 reviews about Granthams you will have a better understanding of this sad episode in my life.
As previoulsy stated i am 79 years old i was really fit for my age in this episode of my life before dealing with Grantham Caravans. The stress of it all has bought on problems with my heart in respect of Atrial Fibulation which i have undergone tests and put on medication to help . I was really poorly unable to do my sporting activities. I am now after the relief of getting my money returned getting much better thank goodness. I have a appointment to finalise my treatment to day with the Cardioligist.
I mention this just to point out to people that when you deal with people and things do go wrong then deal with it promptly and fairly instead of dragging your heels not answering emails or making excuses hoping that person will go away.
I have gained no pleasure from writing these reviews it has taken me time and effort to tell you of my terrible experiance. I hope Grantham Caravans take note and get their act together i would not wish the experiance i have had to endure with them on anyone else.
So buyer beware.
Alan Brown

Excellent service and delivery thank you

I ordered a ball hitch to tow my caravan. It never arrived and they blamed the courier. They claimed it was lost but the courier insisted they’d delivered it. When I checked the CCTV there was no courier in sight.

I then filled in a refund form and another hitch was sent. However, I wasn’t told what was happening. I asked for a refund but they said they needed to get the second hitch back before processing it.

Their performance was very poor.

Had a fantastic experience with Grantham’s in comparison to other dealers. Christian was brilliant when we went to look at a caravan, very knowledgeable and genuine and gave us so much reassurance. Thorough video explaining everything on collection and a good handover. Few very minor niggles with the caravan so dealt with the lovely Sheila in aftercare and she couldn’t do enough to help us get sorted and the technician did an outstanding job on 2 small cracks. Nice to be treated like a person instead of a number like other places we have been to. Thank you Granthams 😁

Easy to use website and ordering system.
Promptly dispatched to the courier . Then it was disappointing . DHL were texting me with a time slot but failed to deliver.
That was on a Friday and the goods were delivered late Monday .
Not good enough

Web pages clearly set out. Order dispatched and delivered very promptly. Great service. Thanks.

The part was in stock. I ordered it, and it was delivered 2 days later. What more do you want.

didnt deliver on time and ignored ALL communications

Excellent service at a competitive price

I ordered an Air conditioner online. It arrived as promised, unfortunately it was a lot bigger than I had expected.
One e-mail was all it took to arrange the return with Grantham’s and the refund was processed in good time once DPD had delivered.

Ordered an awning repair kit, took the money and the next day say they haven't got any returned my money. Also bought a caravan from them last year, not one email or phone call to see how we getting on. Poor customer service, just want to sell you the van and then forget you exist.

Great service and great price

Very helpful, awning looks great.

I phoned Grantham,s yesterday for a wheel nut bolt which should been handed to me on handover day .So I rang the accessory shop after looking a round on various websites, prima leisure wanted £10:00 plus p/p which brought the price up £15:00 .But goring back to Grantham,s they did not have one for a Bailey caravan supplier I think is bad .