Grantham's Reviews 

Order process simply , a little slow to update order progression.

When they did confirm, they stated it would be sent by parcelforce 24 hr delivery service . That's where these companies just don't then take any ownership , it's gone not my responsibility now !
I guess me sitting at home awaiting delivery didn't matter to them not Royal Mail .
Now if this was a £20 order you take the chance and if it's left with no one home then you take the chance , but an order of this size and cost I wanted to be home , didn't want this sitting around outside my door for people to see .

Guess what it didn't arrive, contacted company who just didn't give a damn , they just said we do state 3-5 working days . You're missing the point , if you intend to deliver in 3-5 working days then fine tell me , set up the courier and let me track it , knowing its gonna be 3-5 working days.

You didn't , you pay for 24hr delivery service , tell me the CUSTOMER (being the clue here) that you've sent it on that specific 24hr delivery service and it will be with you tomorrow, provide the tracking details, but then it doesn't arrive !!!

I messaged Grantham's both live chat & WhatsApp , they didn't want to know , rubbish customer service , rubbish arrogant company , would never use again.
I can just imagine there response to this , it will either be none or some waffle stating standard terms , oh we are sorry bla bla bla . Save it . Take it on the chin and do something about it.

Excellent company firstly highly competitive prices, good fast service/ delivery and excellent communication.

Fantastic customer service Sheila can’t do enough for you. So pleased we bought our motorhome from them

We asked which bin would fit our caravan door they advised us on which one, we ordered it and it was dispatched, we were given the 7/7 for delivery it arrived on the 4/7, I fitted it to the door it was a perfect fit. I cannot recommend Granthems enough as this is not the first time ive use them. Brilliant company.

Arrived swiftly. Very well packed.
Excellent service.

Disappointed with the product I received it was too small more like a child’s camping set of a table and six chairs. I want to return it but email address to contact not valid so emailed different address but not received reply very upset customer☹️👎☹️👎

We ordered our Brunner Air Conditioner on a Wednesday hoping to get it by Saturday and we had it delivered on Thursday.
Thank you so much for a wonderful service.

Placed order online found it a straight forward process.
Placed on a Thursday got acknowledgment of order Friday never heard anything till Tuesday that order was dispatched no tracking or indication of delivery day then for it to turn up when we were out! Ring doorbell saved the day driver waited for us to return! Poor/no communication about delivery times

It never turned up been waiting since 18 June

Ordering process was ok, the main problem was I didn’t get any tracking information. I called a couple of times to check on tracking but didn’t get any meaningful information. On the day it was delivered I called to check tracking again and was told I would get a call back but didn’t get one. Anyway I noticed a large box out in the open in full view at the house over the road, the courier just left it there, I don’t know how long it was there and could easily have been stolen. It’s a heavy box on a pallet and I don’t have a pallet truck so it was difficult to move it, the box shipping weight was 46kg + the pallet.

Not sure why it was delivered to the wrong address and it’s a real shame Granthams couldn’t give me any tracking information. I will think twice when I need to order accessories in future.

Great products at reasonable prices. The staff in the accessory shop are very helpful indeed.

Excellent customer service! The lovely lady who was looking after our back order for the new Brunner Aircon unit has been so thoughtful! She knew we were going away next week and managed to get it shipped out today.
I received her call today so a massive thank you!

Bought a Camptech Surrey sunshade by mail order. Great price, quick delivery and it was as described. I would recommend Grantham.

Have chased. Waiting for refund. No comms. Received the product back

A small item required which was found easily on website and at the best price I could find. Delivered as advised, well packed and received in perfect condition.

I am disappointed to be leaving this review as my experience initially started positively.

In January 2026 I purchased a brand new Bailey Alicanto Porto from Grantham Caravans. Since taking delivery, the caravan has only been used four times and has been returned on multiple occasions due to faults.

Most recently, following concerns regarding water ingress, Grantham’s carried out an inspection and confirmed water ingress through both rear windows, damp and physical water within the bedroom area, together with damp related damage requiring replacement parts.

The caravan is currently only a few months old, yet further investigation and repairs are required, subject to manufacturer authorisation and with a potentially extended wait time due to lack of parts.

I have formally requested to reject the caravan and the matter is now being investigated by the finance company. Grantham’s position is that they wish to proceed with warranty repairs and won’t accept my rejection request.

Whilst staff have generally been polite and previous faults were investigated, I am extremely disappointed that a caravan of this age and value has developed confirmed water ingress and damp-related damage after such limited use and that Grantham think it’s acceptable to offer a repair.

Ordered a sink top for our camper and to cover an ikea sink, was warned it may have imperfections but it was fine and fits well.
Was informed of dispatch tracking with evri. Arrived without issue and was packed well. No issues with this order

I would urge anyone considering buying from Grantham's to carry out a very thorough inspection before taking delivery.

I purchased a 23-plate Chausson and, during the approximately four months I owned it, it spent around three months back with the dealer due to serious electrical faults.

When I collected it, the vehicle was sitting in a mud pit. The driver's seatbelt was not attached, every wheel had a missing wheel nut, and the consumer fuse unit had burnt out.

It was eventually replaced with a 2026 Bailey Adamo 75-4DL, but unfortunately this vehicle has also suffered from numerous issues, including:

Earth cables not connected.

Fuses blowing due to wiring in the consumer unit not being properly secured, creating short circuits and a potential fire risk.

Severe squealing noises from above the cab.

Wind noise entering through the habitation roof area.

Bathroom wall panels coming away and visibly bubbling when pressed.
The centre section of the rear U-shaped lounge collapsed while being sat on, causing injury.
I emailed Grantham's to formally reject the vehicle but received no response. Today I was informed by email that, because I had notified the finance company, I now have to deal directly with them rather than Grantham's.

The entire experience has left me extremely disappointed and sickened.
That said, I would like to recognise Andy, one of the managers, who was excellent throughout and appeared to be the only person genuinely trying to help. He deserves credit for his professionalism and efforts.

I ordered from here, with the knowledge that the item I wanted was on back order. The item was delivered well within this window, completely un-remarkably. Perfect service for this order