The wine I initially ordered was not in stock. They contacted me almost immediately and offered a change, which I happily accepted. Customer service appears to be an area in which the company thrives.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I've placed orders with Grape & Bean twice in the last year. The experience was excellent both times. They have a good selection of high-quality, and good value, products. The web site looks good a... Toon meer
Bedrijf heeft geantwoord
Superb Irish Company . The hampers were praised by people I sent to and the communications and delivery exceptional. I spoke to one of the staff there and could not have been more helpful.The artisan... Toon meer
Bedrijf heeft geantwoord
Ordered a gift for my cousin moving into her new home in Longford. I live in England, her gift was delivered within 4 days, it was so easy and straight forward no stress ordering from your website.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Gourmet food, wine & gifts from real sustainable family producers Shipped direct to you door in Ireland plus 24 other countries worldwide
Contactgegevens
Portlaoise, R32DYX4, Dublin Road, Ierland
- +353 57 8656178
- hello@grapeandbean.ie
- grapeandbean.ie
4,9
Uitstekend
235 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Grape & Bean
Thank you Sandra 😊
Brilliant ompany
Very efficient. Was a birthday gift for my brother and he absolutely loved it.
27 mei 2024
Antwoord van Grape & Bean
Thanks Ann. Glad your brother liked his present :)
Antwoord van Grape & Bean
Thanks Lorraine :)
Easy to use website
Easy to use website, next day delivery and everything packed perfectly. Couldn't ask for a better service.
28 mei 2024
Antwoord van Grape & Bean
Thank you so much Orla. We really appreciate your order and the lovley review too
Very happy with service products…
Very happy with service products delivery. Would recommend
23 mei 2024
Antwoord van Grape & Bean
Thank you very much Carmel
Miss their Abbeyleix shop.
Good value. I usually stop at their store in Abbeyleix but unfortunately it closed down . Their online store is good.
29 april 2024
Antwoord van Grape & Bean
Thanks Brian. We appreciate you sticking with us. We're adding new things to the website regularly. All the best. Tony
Easy to order and choose products
Easy to order and choose products.
The person who received the hamper, was really impressed and delighted with it
29 april 2024
Antwoord van Grape & Bean
Thanks for your order and kind feedback. All the best from Grape & Bean
Excellent reliable service
This is my third time to order with Grape & Bean. Always reliable and quick service. Presentation of the wine box is great and our clients are happy to receive them.
26 april 2024
Antwoord van Grape & Bean
Thanks Carmela. Your review is very much appreciated. As are your orders :) We promise to keep doing our best every time
The hamper arrived a day late
The hamper arrived a day late, which was annoying since it was a birthday present and the recipient went away on holiday the next day. I did note that the package spent a long time being processed by DPD, so probably not G&B’s fault. I am unable to comment on the contents as yet.
29 april 2024
Antwoord van Grape & Bean
Hi Chris
I'm sorry to hear that you were disappointed. Thanks for letting us know though.
We do communicate that our couriers don't deliver at the weekend (in our shipping information on the product page and elsewhere) but we are going to try to find ways to make that clearer.
We received your order at the weekend so the earliest we could ship was monday for delivery Tuesday.
Our goal is for both the sender and recipient to be happy so this is important to us.
Thanks for your order and feedback
All the best
Tony
Super fast delivery
Super fast delivery, excellent customer service & very pleasant to deal with. I definitely recommend this company &!the people who run it.
8 april 2024
Antwoord van Grape & Bean
Thank you Louise. We appreciate your kind words very much :)
Lovely case of wine at a good price
The case arrived a day after ordering it. The wine was lovely and good value.
3 april 2024
Antwoord van Grape & Bean
Thanks Jenny
Was very happy with how quick my order…
I waas very happy with how quickly my order was delivered.
My friend really enjoyed the bubbly,chocolates by candle light. I'll ne using your company in the future.
Thank you.
25 maart 2024
Antwoord van Grape & Bean
Thank you Margaret
Antwoord van Grape & Bean
Thanks Lorna 🙂
The willingness of a staff member to…
The willingness of a staff member to personally deliver a ‘last minute’ significant birthday gift (on the required date rather than having to wait for the courier service the following day) spoke volumes for excellent customer service! Thank you!
20 maart 2024
Antwoord van Grape & Bean
Thanks Pat
Excellent help from Margaret with my…
Excellent help from Margaret with my order. Care and attention to detail.
7 maart 2024
Antwoord van Grape & Bean
Thank you very much Liam
The website seemed to have issues with…
The website seemed to have issues with ordering delivery to Dublin but billing in the UK. Also, I discovered there is no messaging ie nowhere to write a birthday message (!!?!) to my 92 yr Aunt. I selected Grape & Bean as they offer Irish produce and non-alcoholic hampers that don’t include toffee or really sugary gifts. However, it’s not clear when the delivery date is. The hampers appear good, however the website really needs to be updated
8 maart 2024
Review zonder uitnodiging
Antwoord van Grape & Bean
Hi Susan
Thanks for the feedback
Those things are possible and are used every day by our customers but I would be very interested to hear more about your experience (in case there is something else we need to do).
Please feel free to email me on tony@grapeandbean.ie and we will try to figure this out for you.
All the best
Tony
The shopping experience was very easy&…
The shopping experience was very easy& they e mailed me a reminder . My friend was delighted with her hamper and the packaging
16 februari 2024
Antwoord van Grape & Bean
That's great Rosemary. Thank you for the review ☺️
Easy button for a thoughtful gift!
Very easy and clear online site to navigate, great selection and groupings for various events and food restrictions. Timely delivery and reasonably priced. The food and beverage offerings were varied and quality!
15 februari 2024
Antwoord van Grape & Bean
Thank you for the great review 😊
Antwoord van Grape & Bean
Thanks David 🙂
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