GreenGenUK Reviews 

Alastair, the engineer that services our heat pump each year is an ACE bloke.
Can't be complementary enough.

Greengen kept me informed throughout the installation process and advised me of any delays and dates when work was postponed during the recent appalling weather. I would like to take this opportunity to thank Jordan and Jake, the electrical team for the neat installation of all the electrics and the Tesla Powerwall 3 system also for running me through the whole installation on how it all works, much appreciated,

Secondly the Solar panel installation team Simon and Kieren who had to fight the elements wind and rain, sorry it was so bad for you, but well done for persevering and getting the panels on and thirdly the back office team, Sophia, Mawgan and Jack for your help and organising the installation.
Well done GreengenUK, highly recommended, wish I had done it sooner. Even in this bad weather my electricity bill is zero and have exported around 20Kw into the grid, can't wait for some decent weather when the solar panels will really ramp up.

Absolutely fantastic service from start to finish Jhon and Ben both extremely knowledgeable and helpful absolute pleasure to have in the house and Liam and Millie that fitted the panels were very efficient and was done in no time. Absolutely fantastic job thank you very much guys

Jack, James and John worked cleanly and efficiently to complete our solar panel fitting in Dorset. They made sure the panels were sitting flat on our roof, which was a challenge, but they worked tirelessly to get it right. With the adjustable fixtures on each panel, they were able to finish the job to our complete satisfaction. They made sure we were happy at every step of the way, and showed us how to use the system. We feel very satisfied with the overall experience and would not hesitate to recommend these friendly engineers at GreenGenUK. A big thanks to all involved.

We’ve had an air source heat pump and solar with battery installed by Greengen in our new build,all went very well and the system seems to be working as it should , the guys who came out to install the system ( Zacc,Ben medlin, treeve, morgan & dan ) we’re great guys and extremely helpful, I’d recommend these guys to anyone.

What a wonderful professional team!
They kept me informed by email of any scheduling changes.
The process went very smoothly. Jack, Jordan and Treeve were excellent.
Thanks

A big thank you to Max G. for his diligence and patience installing our heat pump, particularly given the challenges he faced getting the system to 'talk' to our existing heating controls.
Another thank you to our project manager Amelia for her professional handling of a couple of issues that arose around the specifications in the quote.
And a final thank you to Ben for his clear and comprehensive explanation of how the system works.
I would and have recommend(ed) GreenGenUK to anyone who is considering solar panels or an air source heat pump, the quality of the installation work is excellent.
I would advise active engagement with the operations team in the office as being and intelligent customer helps them to be an intelligent supplier.

I have just had an airsource heatpump Battery bank and EV charger installed. The process from start to finish has been very efficient. The house plant room space was not generous but the engineers Ben E Plumber and Jake Electrical with their helpers, sorted everything out and all seems to be working well. All the engineers and staff have been a pleasure to have in the house, polite, tidy and easy to deal with. I am delighted with the work and would strongly recommend Greengen.

I have just had an airsource heatpump installed. The process from start to finish has been very efficient. The house plumbing was not simple but the engineers Ben E and Andrew sorted everything out and all seems to be working well. All the engineers and staff have been a pleasure to have in the house, polite, tidy and easy to deal with. I am delighted with my really warm house and would strongly recommend Greengen.

Poor customer service. No show for scheduled appointments. Lack of communication and faulty equipment.

We needed to have an EV charger not sure where to go we first called a well known energy supplier who also supply EVs and a variety of other related products. The sales man told me such a different tale - making it sound horrendous, compared to the experience my cousins’ had.
So I rang GreenGen here in Helston, the lady I talked to, reassured me that it sounded wrong! She asked one of their team to come and chat to us. Alan came, he explained the whole process clearly and totally understandably, taking into account our solar panels. He proceeded to take a survey, all sounding more and more in line with my cousins’ experience!
We received a good proposal from Sophia, popped up to discuss finer details with her and paid the deposit.
On the arranged day the engineer came on time with a cherry greeting - we met Treeve, from the first he listened to us and reassured us that we could have the actual charging unit inside. He made this totally possible, he worked so hard - always smiling answering any questions we had. He was a pleasure to have around the house. Finally he got us on line using the app,
This was an excellent experience all round from our first phone call to the final finish. If there were more stars to give this very excellent group of people especially Treeve then I would!
I heartily recommend the Helston GreenGen, with absolutely no reservations.

It was real pleasure to welcome the GreenGen team into our lives. Following one of those 'light bulb' moments my wife and I decided we must do somerthing about our dirty LPG heating and so called in GreenGen for an estimate to have solar panels fitted and a new air-source hearter installed. We were fortunate to have a budget and with the government grant for the air-source heater we agreed to go ahead. The professionalism of the teams involved and their capacity for hard work and deadlines was impressive. Their approachabiliy for people of our age (we are in our 70s) and sympathetic responses to our basic questions meant we felt safe in their hands. Naturally my wife and I would recommend them highly.

Thankyou George and the crew. Ours was quite a big job requiring pipe work from scratch throughout in an old granite house with modern extension, the work which required maximum disruption but was carried on around us respectfully and we were able to live comfortably throughout it all. Our questions, however daft were always answered. The workmanship was excellent, the working area was always left tidy. It was heartening to see apprentices doing such a great job, and we’ve now got a lovely warm house. Very impressed 😀

Although a slow start on the installation, Craig and Adam were very professional and friendly, did a neat and tidy job, explained everything in an understandable way and answered any queries. They worked hard and seemed very knowledgeable and competent in what they were doing. The system works well and is responsive: our large detached house feels warm and comfortable. Time will tell with regard to whether our energy bills are reasonable.
Unfortunately, getting answers to queries from office staff was not always so straightforward.

Reference: Adam Electrical Engineer

Dear GreenGenUK
Adam is a very polite young man and is an excellent ambassador for the GreenGen team. His explanation off the heating system was very clear and only had to go through it once. He is also a very neat and tidy installer. We are very pleased with his work.
Jeremy Legge MBE

GreenGenUk have recently installed an air source heat pump to replace our old oil boiler and oil tank. We were extremely happy with the quality of the work carried out by Ali and Dan. As the system was an existing older system which had to be adapted they did a good job in solving any teething problems. We would recommend GreenGen.

Ryan, Jordan and the team were spot on for the two weeks that there were in our home fitting the new heat pump system. Everything they did they asked before hand, kept us informed and cleaned up at the end of every day. Good system knowledge which made what was a disruptive job be not an issue. Obviously proof will be in the system test but I have no worries that’s it all done to a great standard. Well done team and GreenGen 👏

From my initial contact to completion of the install, Green Gen have been an excellent company to deal with. No hard sell at any time, just helpful people that know there product willing to help the customer through the process with as little fuss as possible.
The price for my large domestic system was very competitive, all high end products installed. The guy’s who fitted my system were neat, tidy, funny and knowledgeable a great bunch.
Green Gen a Cornish company very hard to fault. Highly recommended, Thank you.

Info from Cameron was extensive, and he updated several times without complaint.
Installers of the PV roof equipment were quick, tidy and polite. Special praise to the electricians, Ben, Fin and Felix for their work and feedback.
However, the length of time it is taking; 3 weeks and counting, to get the service pack and Solis App sorted is disappointing. Please get a move on with this guys!
Geoff Pring

We had no problems with the fitters, they informed us what they were doing, how long it would take, always tidied up.
The problem we have encountered is with the office staff and their lack of customer service, saying they will get back to us, but not doing so. This is trying to make appointment for engineer to come and check a problem we are having. Poor customer service from phone conversation (with whoever answers the phone) lack of response from our email follow up, if this is customer service how will we fare if we take out the service plan?