Green Van Lines Moving Company - Dallas Reviews 100

From beginning to end this was handled with professionalism and courtesy. Pablo and his crew were on time (I mean on the minute) and had the pick done when he said it would be and the delivery was just as good. End of the day it was a project that dreaded and it was painless in the hands of professionals. I would recommend them with. 5 star rating.

rocky was great! I have worked with him in the past. my pick up driver was also great! making the process smooth, he was very knowledgeable about my move procesd

The crew were early, professional and friendly! They wrapped up my furniture expertly and I had no issues with damage. They arrived to my new home on time and with the same work ethic they used when they loaded they truck. I was very pleased!!

We have moved 17 times in our 50 years of marriage and this move was by far, the easiest. There personnel are very friendly and professional, the price was reasonable and they operate very on time.

**It’s long, but please read this before doing any business with Green Van Lines (GVL)**

GVL completed a move for me from Dallas to NYC. Before the move, Arthur did a great job of selling the company as a whole, their reviews, and the care they provide. He explained the difference between them and brokers, and how GVL had their own trucks and people who handle moves. It sounded great, so I trusted them with everything I own on a cross-country move. I also paid an extra $750 (~$5,800 total move) to guarantee a 5-day window of delivery (normal range is 15-20 days).

This is exactly how things went on my move. No exaggerations.

First, I was assigned to Ross as my contact. Ross did a poor job of coordinating with me and my building in NYC. Often, he would not reply to emails, and when he did reply he would remove my roommate and building management from the emails. Eventually, I found out that GVL didn’t meet the insurance needs of my building in NYC or the state of NY. In NY, you must provide workers comp, and GVL does not do this. Ross left it to me to figure this out.

Then came pick-up day. The movers arrived 3 hours late. Generally speaking, they did a good job. They certainly didn’t pack my fragile items as Arthur told me they would, but they were professional and I was comfortable with the pick-up.

**Here is the important thing about all of the reviews you see on here** The movers told me they couldn’t leave until I completed a survey about their work. This “survey” was a link to a Google Review. They stand there and watch you give the review, which puts pressure on the customer to give a higher rating (remember this when reading other reviews).

Then Ross and Arthur went almost silent for 3 weeks. They wouldn’t answer my calls/emails. I had no idea when to expect my things.

Finally, we’re on the last day of the 5-day window that I paid $750 for, and they tell me they can’t make it. They removed the $750, but I canceled everything else in my life that week, so I could be there for when they arrived. If they would have given me any communication, I could have planned differently.

Then they told me my things would arrive the next Monday at 9 am, then 10 am-12 pm, then 5 pm, then 9 am the next day. Again, I’m canceling everything to meet them, and they can’t give me a trustworthy answer.

Finally, they arrive, and it’s two guys to unload a 2BR apartment. They only accept the second half of the payment in cash (the first half was taken at pick-up by certified check). And they make you give them the cash before they unload. Also, they were not employees of GVL in TX like they promised me. They were an unaffiliated carrier. GVR just gave our stuff to some guys from North Carolina and hoped for the best.

The final unload - Not to be dramatic, but it was gut-wrenching. Every box they unloaded was damaged. Some boxes were half the size that they left at. Boxes marked as fragile were nearly destroyed. It was only two guys, so they were moving quickly, constantly banging our furniture and art against door frames and walls. They were literally throwing boxes marked as fragile on the floor. The only thing that mattered to them was finishing. They had the cash. It’s not like I can do anything. When I finally opened my art, the glass in every picture frame was shattered.

Also, hey told me that my couch and table wouldn’t fit in the elevator, so my roommate and I had to carry them up 5 flights of stairs. The movers did not carry them up 5 flights of stairs, the customers did. Granted, they offered to carry them up for an additional $2K.

Worst customer service I’ve ever received and I have thousands of dollars in damages. It’s difficult for me to find something I own that is not damaged now. Do not use this company if you value your time, money, or belongings.

I don’t write reviews often, but it’s important that companies like Green Van Lines are held accountable to their promises and their work, especially when taking customers hard-earned money.

Green Van Lines helped with my move recently and they were super efficient and kind. The men did a great job packing everything and padding my antique furniture from my grandmom. They showed up within the time slot they were supposed to, between 12-2 and called me to let me know when they were on their way. It also had a good price that stayed within the estimated price. Thanks, guys!

These guys showed up on time and started moving immediately. They were so professional and courteous. They wrapped everything and stacked it up nice and neatly in our storage unit. I really love how they had no hidden fees or charges. They were also super fast but also careful at the same time. I will most definitely be calling Green Van Lines again for my next move.

I went with Green Van Lines after they provided a very thorough estimate and thoroughly explained the process for my move from TX to FL. The day of the move the movers showed up late, I had to call them to find out what was going on. A call to say they had truck problems would have been more appropriate, They packed up everything and all went smoothly. Since I did not have a permanent place in FL set up my delivery was TBD.

I contacted them within two weeks with my new address and availability to accept delivery. However, if I did not constantly call them to get an ETA on delivery they would never call me. The day of delivery I was forced to pay a long haul charge. I am on the 2nd floor, elevator so no stairs and less than 100 ft from elevator. They did unpack and set up the items they packed but left all their cardboard and shrink wrap in front of my door for me to dispose. One of my dressers so now I will see how they plan to resolve it.

Not at all impressed that after they charge you for everything they request tips, which I found insulting since they did not go above and beyond what they were contracted to do. Overall, my experience was ok.

Thank you guys for the good service and movers. I thought that with the guys moving as fast as they did my things would break but on the contrary they didn’t. Everything came exactly how it was before. Eli came out and gave me a good deal so thank you again, very good people and company!!!

I had to move last minute so I called a bunch of places. Everyone kept telling me no or giving me very expensive prices because it was last minute and this company didn’t. They made space for me in their schedule and Eli came to my house and gave me a price. Movers came on time that day and got everything done less than 2 hours quoted. I’m very happy and would use them again for sure

The movers just left my apt not so long and I’m so relieved. When I first called I was a bit hesitate due to other companies but speaking with Isela was helpful. She explained everything in detail and was very polite. The crew that day Brian and the other guys were diligent hard workers. Moving is stressful but with Green Van Lines help it was so so easy.
Please ask for Isela as a customer service rep, you won’t regret it 👍🏽

Green Van Lines exceeded my expectations for our local office move. Raul was great in explaining how the move would go and what to expect as far as pricing. I would use Green Van Lines again. Thank you for making our move seamless.

Very excellent company! I called them last minute to move my bedroom from Homestead to Washington and it went great without a problem. Paid a decent price and got very quality service. The crew was professional and polite they were on time too. I already scheduled my parents move with them and they gave her a good price. I'm sure the service will be just as great again

Excellent company with great service and fast delivery. My husband and I couldn’t be more pleased with the work the guys did and the price Eli gave us. I had moved from FL to CA and I thought it was going to be a disaster but Green Van Lines proved me otherwise. The crew was definitely the star of the show with how great they worked. They worked quickly and made sure everything was packed nicely. I would use them again to move since they’re the best. 5 stars for sure!

Working with Green Van Lines was so great I had to write a review something I usually dont care to do. I was looking for companies out of Florida to move my mom to New York and I found them on google. I decide to call because of all the good reviews. I spoke with Raul and he was cool and easy to talk to. He set up a home appointment and Eli came out here. He was also very easy to talk to and professional. Gave me and my mom a flat price and at first it was a little too high but Eli worked with me so I chose them. The guys who picked up the stuff were fast, professional, and made everything happened smoothly. If I have to move again or recommend a company Green Van Lines is the one thank you again for the great move.

MOVER BEWARE:

This company is exemplifies "over promising, under delivering." Like some of the other reviews on here, initially the experience is very positive and they appear professional. Once they've got you hooked on a fair quote, it's game over.

Here was an email I sent with some of my grievances, per their request, that received no follow up:

1) The movers showed up 3 1/2 hours late from their scheduled appointment of 11 AM CST. I was told, first by you, and then them when they called on at least a couple occasions during the day, pushing back our scheduled appointment they would be expeditious in the pickup. When they showed up at nearly 2:30 PM CST they barely finished by the 6 PM CST cutoff of the leasing office closing for me to return the keys and close out my agreement. This is on top of the fact I had to change my flight to the following day and get a hotel, due to their late arrival, which alone cost me ~$500 all in.
2) When they arrived I was surprised to find out I wasn't able to use any of my credit cards without paying a 5% fee and personal checks were not accepted. I realize this was in the contract, but something I frankly glossed over given I've used other moving services, where I've never had this problem. As you can probably imagine, most people don't just carry around $2k in cash. Had they arrived on time I could've ran to the bank and pulled out the cash. Nevertheless, your payment policy and their tardiness just added stress to an already stressful day.
3) The quote increased by over $1000 at which point the foreman made a number of adjustments (on his clipboard) pointing to errors made by the home office. The fact he was calculating #s on his phone on a bunch of paper, told me this was an error prone process. The entire revision of the quote process just felt like a numbers game instead of being transparent, and frankly not one I was inclined to participate in in 100%+ sweltering humidity. The final outcome was an expected quote/bill still $500 over the originally quoted price.

Even after this, I called numerous times, to get an update on the quote that they indicated they would review for potential deductions and to provide a moving date. Every time I called and managed to get someone on the phone, they told ME to call them back for an update, because THEY were too busy. I spoke with Jason who spun a story that the foreman made a huge error and I was getting a killer deal.

The icing on the cake that's led me to submit this review and every other I plan on posting online is they promised me a delivery between Friday-Sunday of this week (it's already been 3 WEEKS), they just called to tell me my delivery won't be here until Thursday/Friday of next week.

They went days avoiding my calls.. this company MAY be equipped to handle local/Intrastate moves in Texas, but certainly not interstate. I get the feeling they wait to aggregate as many deliveries to a certain area as possible, at the customer's expense, to maximize their profits.

Seriously do yourself a favor, and plan on paying for a marginal difference, but saving yourself much unneeded stress and concern.

Great people polite would use them again

Poor customer service, poor communication. Movers were in no hurry to complete the job, even took time to remove and box up my undergarments from my dresser stating the drawers were too heavy with my panties and bra inside. Seriously??? I am so disgusted at the thought of them touching those items and wished I would have noticed their intentions prior. No
other moving company has ever removed my undergarments from my dresser. Disgusting!

The team at GVL is very efficient and professional. I would recommend them to anyone looking for a seamless relocation experience.

Great movers. They have good customer service and my move went smoothly. They were on time, priced fairly and delivered my items without breaking anything!! Thank you