The worst customer Service ever
The worst customer Service ever! I would give them 0 star rating if I could!
Save yourself a future trouble and money by purchasing Accidental damage fabric cover from GUARDSMAN! Don’t even bother!
I wish I have read the reviews before purchasing their warranty!
I have 3 cushions out of 5 damaged, my lounge is still under 5 years warranty, but the company is out of stock of original fabric. They offered me a warranty refund!! – is it how warranty works? To have it refunded when it’s inconvenient for the company??!!
Or to have only the damaged cushions covered with the similar fabric (which is not similar at all, different colour and texture) while in their brochure they are promising to have it replaced with the original covering upholstery.
I have asked to have all 5 cushion covers replaced so they are matching, as I cannot imagine having a lounge with every other cushion to be a different fabric colour and texture. Surely none of Guardsman staff wouldn’t want to have it in their home!
Under Australian Consumer Law:
"I am entitled to have goods repaired or replaced if the goods fail to be of acceptable quality". The quality of my lounge after Guardsman suggested solution is not going to be an acceptable quality!
This battle, with very poor customer service, has been going on since December 2025, over 5 months now. Every time I contact them or write an email, a new customer representative answering me, repeating the same solution, totally ignoring my questions and not addressing any of mine concerns, keeps throwing at me their terms and conditions which I’ve never seen before or signed.
Noone from management team has not been in contact with me either.
I will be writing and posting my review on every possible site, contacting Australian Consumer Protection and forwarding all correspondence.
This is an unacceptable behaviour from Guardsman!