Very helpful team, I needed to get my order before my flight and they made sure that happened and followed up a lot until I received my package
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I spent AED 1,800 on glasses in Deira branch, but the experience was extremely disappointing. The lenses were poorly made — neither my near vision nor distance vision is clear. The staff’s advi... Toon meer
Bedrijf heeft geantwoord
خدمة العملاء لديكم سيئة للغاية اخبرتهم انني اود اعادة السلعة ثم اخبرني ان المندوب سياتي لاستعادة الشحنة وسيتم خصم 84 فقط ثم اخبرني بعد ذلك ان علي ان اذهب بنفسي الى شركة الشحن واقوم بدفع قيمة الشحن الت... Toon meer
Bedrijf heeft geantwoord
I've placed an order at 10:27 am yesterday which was a Thursday and my best hope was to receive the items on Saturday afternoon since it's already not early morning and Friday is the day off here.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a dynamic and vibrant organization with roots going back to the early 1960’s. Our very first outlet in Dubai started in the year 1963 in Deira. Since then, we have grown and developed into a formidable Eye-wear chain in the United Arab Emirates.
Contactgegevens
Shop #32, Ground Floor, Opp Carrefour Hypermarket Al Waheeda Street, , 550, dubai, Verenigde Arabische Emiraten
- 04 228 4328
- online@gulfoptic.com
- gulfoptic.com
3,9
Goed
147 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thanks to Faheem for quick service in…
Thanks to Faheem for quick service in managing the delivery, appreciate the support. Very kind and responsive
6 augustus 2026
Review zonder uitnodiging
Antwoord van Gulf Optic
Thank you so much for your wonderful review! We're delighted to hear that you were happy with our service.
Very helpful team,
Very helpful team,
I needed to get my order before my flight and they made sure that happened and followed up a lot until I received my package
28 juli 2026
Antwoord van Gulf Optic
Thank you so much for your wonderful 5-star review! We're delighted to hear that you were happy with our service.
Great price and very responsive and
Great price and very responsive and. Fast delivery
3 juli 2026
Review zonder uitnodiging
Fast delivery and quality product
1 juli 2026
Review zonder uitnodiging
Thank you for the fast delivery.
Thank you for the fast delivery.
1 juni 2026
Review zonder uitnodiging
Antwoord van Gulf Optic
Thank you so much for your wonderful 5-star review! We're delighted to hear that you were happy with our service.
Antwoord van Gulf Optic
Thank you so much for your wonderful 5-star review! We're delighted to hear that you were happy with our service.
Faheem is always ready to help
Faheem is always ready to help. Quick and very good quality service!
8 juli 2026
Review zonder uitnodiging
Antwoord van Gulf Optic
Thank you so much for your wonderful 5-star review! We're delighted to hear that you were happy with our service. Your kind words and support mean a lot to us. It was a pleasure assisting you, and we look forward to serving you again at Gulf Optic!
Antwoord van Gulf Optic
Dear Customer,
We apologize for the inconvenience. The item was showing as available when ordered, but it became out of stock before processing. Thank you for your understanding.
Item 'out of stock'
Received a Whatsapp days after placing order saying my item was not in stock. Asked for a refund. Was instead told to wait 4 weeks for item to come back into stock.
11 mei 2026
Antwoord van Gulf Optic
Dear Customer,
Sorry for the inconvenience caused. The item is currently out of stock and was expected to arrive in about 4 weeks, which was also previously confirmed with you.
Kind regards,
Customer Support Team
Great prices and very responsive to…
Great prices and very responsive to queries via the WhatsApp number. Well done. Will buy again.
3 mei 2026
Antwoord van Gulf Optic
Thank you so much for your kind feedback! We’re really happy to hear that you were satisfied with our prices and customer support. We always aim to respond quickly and provide the best service possible. Looking forward to serving you again soon!
I spent AED 1,800 on glasses
I spent AED 1,800 on glasses in Deira branch, but the experience was extremely disappointing.
The lenses were poorly made — neither my near vision nor distance vision is clear. The staff’s advice was not professional; it felt like they were more focused on selling higher-priced products rather than helping me choose what actually suits my needs.
One staff member (with a large beard) initially promised a correction, but later disappeared. When I followed up, the rest of the team asked me to pay again for new lenses instead of fixing their mistake.
Overall, very unprofessional service and a waste of money. I would not recommend this place to anyone.
8 maart 2026
Review zonder uitnodiging
Antwoord van Gulf Optic
Dear Customer,
We sincerely apologize for the inconvenience and disappointment caused. This is not the experience we aim to provide. We take your feedback seriously and would like the opportunity to review your case properly and find a suitable solution. Please share your contact details or visit the branch so our management team can assist you directly.
Thank you for bringing this to our attention.
good customer care and fast delivery.
quick response from Faheem. fast delivery. thank you
9 april 2026
Antwoord van Gulf Optic
Thank you so much for your kind feedback! We’re really happy to hear that you were satisfied with our prices and customer support. We always aim to respond quickly and provide the best service possible. Looking forward to serving you again soon!
no response at all
no response at all
they did not have my order in stock and never communicated that to me! I had to call and ask for myself after 3 days of no revert back from their side
24 maart 2026
Could do better…
Initially very impressed until I received my order which had half of the items missing. I had to call to find out why , at which point I was told that they were out of stock and that I would need to wait between 4 and 6 weeks! I should have been informed straight away.
4 maart 2026
I had a great experience at Gulf Optic
I had a great experience at Gulf Optic. The staff were kind, patient, and truly human-friendly. They helped me find perfect frames with care and professionalism.
9 februari 2026
Review zonder uitnodiging
Antwoord van Gulf Optic
Thank you so much for your wonderful 5-star review! We're delighted to hear that you were happy with our service. Your kind words and support mean a lot to us. It was a pleasure assisting you, and we look forward to serving you again at Gulf Optic!
Excellent Quality Lenses & Smooth Service!
Great experience buying lenses from Gulf Optic, the quality is excellent and very comfortable to wear. Fast delivery and smooth service made the whole process hassle-free!
4 februari 2026
Review zonder uitnodiging
Antwoord van Gulf Optic
Thank you so much for your wonderful 5-star review! We're delighted to hear that you were happy with our service
Courteous staff, price reasonable, fast delivery and quality good
I recently purchased a pair of lenses for my wife from Gulf Optics, Sheikh Colony branch, Dubai. The staff Ms. Tania was very courteous. She did a thorough eye test and gave her recommendations. Prices were reasonable and delivery was very quick. My wife is absolutely happy with the new pair of lenses. I will definitely go there for my/our future needs also.
8 september 2024
Review zonder uitnodiging
Antwoord van Gulf Optic
Thank you so much for your wonderful 5-star review! We're delighted to hear that you were happy with our service.
I've received my sunglass next day
I've received my sunglass next day
Very beautiful sunglass
Exactly same as photo
Iam really appreciated. Thank you
24 juli 2024
Antwoord van Gulf Optic
Thank you so much for your wonderful 5-star review! We're delighted to hear that you were happy with our service
Late delivery
Late delivery, gave me false promises of when I’ll be receiving my order when it was urgent, courier was also rude when I called. Will not be ordering again from Gulf Optic, very disappointed.
12 juni 2024
The sunglasses I’ve ordered is not same…frame cooour is different.
The sunglasses I’ve ordered is not same , comes in different colour of frame with scratches and looks old .
11 juni 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.