Haden Reviews 615

Excellent
Great delivery service and excellent quality goods

I had brought a kettle from Haden and after 4 months the water level indicator started leaking, I got in touch with customer service and after a couple of emails and pictures they sent a replacement. Brilliant experience.

I reported a problem with my air fryer and was asked to return it to them. It went back to them on 26th March and I received an email to say they had received it and a replacement would be sent out. An email was received yesterday 30th to say it would be delivered today 31st March. This was a very good and efficient customer service experience.

I started to get the proverbial door ‘open’ message after 3 months use of my air fryer, contacted customer service, straight away they organised a collection and replacement without any hassle, fantastic service, would definitely recommend Haden products

Cons are kettle and toaster arrived quickly and love the turquoise colour. Kettle has extra filter. Cons are a slight chip on kettle paint but not to noticable so happy to put up with it. However, kettle noisy and takes an age to boil. Metal all round is piping hot to touch after. Boiled it about 3hrs ago and handle too hot to hold. Also when pouring last 2 cups or so water pours out of lid. So many ways to scald yourself. Handle not too far from lid so easy to whack hand on handle. I have small hands too. With the toaster I put it on y to burn off any package smell for first use. No smell but it lit for an absolute age and thought it was disfuntional. Any toast in would burn to a cinder. Again metal piping hot afterwards and for a long time. A danger for children and vulnerable or frail adults, actually anyone. My hands are still hot form holding handle just now after boiling it 3hrs ago. Live in isle of man and too costly to return so they will be dumped, I'll buy a different make and lose money. Real shame.

Great service, the switch broke on my kettle and the customer service team were amazing!

Beware!This make is a false economy.I have had mine for 2 years and 3 months.
Oven no longer works.
Have tried to get it repaired but electricians unable to get parts.
I phoned Haden direct.
They were completely unhelpful.
Never,never again will I buy this brand.

Our kettle stopped working 17 months after purchase. Returning it was very easy and a new replacement was posted within days. Throughout customer services sent updates via email. Excellent service

I recently purchased a new kettle and toaster having finally upgraded the kitchen. Both are perfect in the old cottage setting. I had a few queries with the products and the customer team were brilliantly helpful and all is sorted and I'm enjoying using the new equipment!

can only give a glowing reference to this company who help resolve the problem with our air fryer quickly and efficiently ⭐⭐⭐⭐⭐

Excellent delivery time and updates.
Love the kettle . It goes well with the toaster.
Just would like the water level indicator to be a little clearer.

I contacted this company about a fault on a microwave.i received a reply on the same day.asked to return the item which they sent a prepaid label.with in 1 week I received a replacement item.cant get better than that.very professional customer service.i would recommend this company.

I just like the product

Outstanding customer service! I bought a Haden tumble dryer via Amazon in Feb, the hose connector piece must have got damaged in transport, I contacted Haden to see if they could help (I had no clue what it was called and couldn't get anywhere with amazon), Haden customer services for back to me immediately, asked for photos, instantly identified the issue and sent me the part the next day, free of charge. Brilliant service, I thoroughly recommend them, their products and their customer service care.

A really fast and same day response to my enquiry.
A friendly and efficient resolution to my problem
I couldn't be happier with the service I have received.

Lovely looking kettle and toaster. Now I’ve used them I can give some feedback! Pointless asking for a review when I’ve only just received the goods. The kettles is fine. I am a tad concerned about the strength of the handle. I feel it should be connected to the body of the kettle at both ends. But so far, all is good. The toaster makes lovely toast nothing more I can say really! They both look good in my kitchen

100% professional service, reached out with an issue with our microwave, instant reply and replacement within a few days, highly recommended,

I was looking about replacing my airfryer plate as mine got scratched and they were so helpful about the whole ordering process, the agent on the phone was amazing and the delivery was next day. Cannot say anything bad about it, they were amazing! Also, how lovely it is to be able to speak to an actual person when ordering things so nothing can go wrong in the process and it's so much nicer. Thanks Haden!

Quick delivery and left in a very safe place , so happy with my products I bought service excellent

Ordered directly from Haden service was very good with fast delivery