I have been client for 24 years, my first appointment in 2002! (can I really remember that far back lol ) I have received excellent care with professionalism, humour & Witt. When I’m struggling to d... Toon meer
Bedrijf heeft geantwoord
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I can only give 5 stars, but they truly deserve more. Every member of staff was friendly, professional, and incredibly efficient. They went above and beyond to help me with a form that needed completi... Toon meer
From start to finish my experience at Haines opticians in Calne was excellent. Sarah and her team were brilliant. They helped me pick out frames that I was really pleased with. Sarah explained all t... Toon meer
Very good customer service and very quick and efficient with going into the appointment. Couldn’t have been any better and as someone like me who suffers with anxiety with some of these things I felt... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Haine & Smith Opticians is an independent chain of opticians with 20 practices in and around Wiltshire. Since 1975, we’ve been dedicated to delivering bespoke eyecare, priding ourselves on earning the lifetime loyalty of our patients. We provide both NHS and private eye examinations, and offer a wide range of spectacles and contact lenses to suit all styles and budgets, including premium designer frames known for their exceptional quality. We also offer hearing care services, including free hearing assessments, delivered with the same personal approach our patients expect. Our mission is simple: Expertly delivering bespoke eyecare to our region, earning lifetime loyalty since 1975. With over 50 years of experience, we continue to focus on long-term relationships, ensuring that each patient receives a personal and professional service tailored to their needs. We go above and beyond to create an exceptional patient experience, from thorough eye tests and hearing assessments to expert advice on the best eyewear and hearing solutions. At Haine & Smith, we’re proud of our local high street presence, our commitment to quality care, and our reputation as a trusted provider of eyecare and hearing care throughout the Wiltshire region.
Contactgegevens
31A The Brittox, SN10 1AJ, Devizes, Verenigd Koninkrijk
- 01672513686
- info@haineandsmith.co.uk
- haineandsmith.co.uk
4,9
Uitstekend
169 reviews
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Couldn’t have been more helpful
The folks at Haine & Smith were kind enough to fix my glasses and couldn’t have been more helpful, especially Georgie. Thanks guys 🙏
16 juni 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind review. We’re really pleased to hear you received excellent service, and we appreciate you taking the time to share your feedback.
Excellent Optician’s tservice.
Excellent service throughout the appointment. No change in optical prescription, so no new lenses needed.
9 juni 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for taking the time to leave a review. We’re really pleased to hear you received excellent service at your appointment.
We hope to see you next time.
Beating the odds.
Haine and Smith have always been great for my family and today was no exception. What i thought would be an impossible task was done in 10 mins. Having broken my glasses on day 2 of my holiday, i tried another well known opticians who said my glasses were irreparable, hayne and smith fixed them for me. Eye test booked inside the week too although could have been next day, if I had been free. All in all a five star performance today. Thank you Haine and Smith.
16 juni 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for your lovely review. We’re really pleased we were able to help, especially while you were away on holiday.
It’s wonderful to hear that you and your family have always had such positive experiences with us, and we really appreciate you taking the time to share this.
Very patient and encouraging with my 8…
Very patient and encouraging with my 8 year old child
6 juni 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind review. We’re so pleased to hear you and your child had a positive experience with us. You’re both very welcome back any time.
I wandered in without an appointment to…
I wandered in without an appointment to get my glasses fixed.
One arm was bent - looked like the dog had sat in it.
Within 5 minutes they were as good as new. No charge.
Thank you.
5 juni 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind review. We’re really pleased we were able to help, and it’s lovely to know you had such a positive experience with us.
Popped into the shop with a damaged…
Popped into the shop with a damaged pair of glassses on the off chance that they would be able to replace the missing screw in the arm. Not only did they replace the screw but adjusted the hinge. All done within a few minutes.
Many thanks
4 juni 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your review, Adrian.
We're pleased we could help and get your glasses sorted for you. It's always nice to hear when a quick repair makes a difference.
Thank you for taking the time to leave your feedback.
Always friendly
Always friendly, cheerful and helpful. I love my visits.
28 mei 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for taking the time to leave a review.
Comments like yours mean a great deal to the whole team and are always appreciated.
We look forward to seeing you again soon.
Promote Kish
I'd like say a big thank you to Kish from the Royal Wootton Bassett branch. My two children both had eye tests with him today and he was incredible with both of them.
My Daughter has complained of blurry vision for a few years but nothing was ever identified previously. Kish took such good care with her and was meticulous. He identified the problem and prescribed a pair of glasses. My Daughter felt seen and heard by Kish. He made her feel comfortable and asked her the questions, not me, he showed her so much care and respect, regardless of her age. This meant a lot to her and made her feel empowered.
My little boy was full of energy and Kish included him when he was checking my Daughter and then was relating to him during his own eye test, comparing his eye sight to super heroes. My children had the best time and were made to feel so welcome by Kish, but also by the other members of the team.
Kish is a caring, thorough, compassionate and highly competent Optician and H&S RWB are incredibly lucky to have him. Please hold on to him, he is excellent and deserves to be recognised. He is the cream of the crop. Thank you so much Kish 🙂
18 mei 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for taking the time to leave such a thoughtful review, Mrs Boyland.
We are delighted to hear about your family's experience with Kish and the team at our practice in Royal Wootton Bassett. It is wonderful to know that both of your children felt comfortable, welcomed and listened to throughout their appointments.
Your comments about the care, patience and attention Kish showed, particularly in helping your daughter feel seen, heard and empowered, are incredibly special and will mean a great deal to him. We also loved hearing how he helped make the experience enjoyable for your son.
We will be sure to share your kind words with Kish and the wider team. Thank you again for your recommendation and for trusting us with your family's eye care.
Local staff member excellent (5Star)…
Local staff member excellent (5Star) but latest pricing not serious/credible. Last lenses purchased in July 2023 were £600. Have just been quoted £900!! Smells of greed somewhere down the supply line.......
15 mei 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your review, John.
We’re delighted to hear that you rated the service provided by our local team so highly, and we’ll be sure to pass your kind comments on to them.
We’re sorry to hear of your concerns regarding the cost of your recent quotation. As I’m sure you’re aware, the price of lenses can vary significantly depending on factors such as prescription changes, lens design, coatings and other options selected, so it can sometimes be difficult to make a direct comparison with previous purchases.
If you would be happy for us to look into this again, we would appreciate the opportunity to review the details of your quotation and see whether there is anything further we can do to help. Please feel free to contact us at info@haineandsmith.co.uk and we will ensure your enquiry is directed to the appropriate person.
All the best.
Lovely service from the staff
Lovely service from the staff. Great selection of frames and efficient timing for collection.
13 mei 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your review, Jaci.
We’re delighted to hear that you were pleased with both the service from our team and the selection of frames available. It's also great to know that your glasses were ready for collection promptly.
Thank you for choosing Haine & Smith, and we look forward to welcoming you again in the future.
Amazingly helpful when Haine & Smiths didn’t need to be…
I wandered in on an off chance today that Haine & Smiths would repair my broken glasses - the nose rest had been dislodged and screws lost. Lucy happily accepted the challenge and a few minutes later, all fixed with wonderful smiles and service! Thanks so much, Lucy!
1 mei 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for your lovely feedback, Nigel.
We’re delighted Lucy was able to help and get your glasses repaired for you. We’ll be sure to pass your kind comments on to her. I know she’ll really appreciate them.
Very helpful ladies as always
Very helpful ladies as always.
Many Thanks x
29 april 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind feedback.
We’re delighted to hear the team continues to be so helpful. Your support is very much appreciated, and we look forward to welcoming you again soon.
Antwoord van Haine & Smith Opticians
Thank you, Sandra, for your kind feedback.
Your comments are very much appreciated, and we look forward to welcoming you again in the future.
Antwoord van Haine & Smith Opticians
Thank you, Clive, for taking the time to leave a review.
It’s great to hear you had such a positive experience with the team. We hope to see you again soon.
The friendliness of the staff is very…
The friendliness of the staff is very reassuring, always willing to listen to any concerns that people may have, in response the advice and help is extremely well delivered. I highly recommend Haine and Smith for anyone seeking eye sight guidance.
3 april 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you again, David, for your very kind feedback and continued support.
We’re delighted to hear how reassured and well supported you feel by the team. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
My whole experience with this company…
My whole experience with this company was excellent. The staff were attentive and helpful when giving advice on my choice of frames and lenses. Nothing was too much trouble for them. I can highly recommend them.
22 april 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you, Helena, for your wonderful feedback.
We’re delighted to hear you had such a positive experience with the team. Your kind comments and recommendation mean a great deal to us, and we truly appreciate you taking the time to share them.
Eye exams for adults and children
Had eye exams for the family at the Faringdon branch. Was easy to schedule and the staff was very nice. They did a bunch of assessments such as a photo, looking at shape with the air burst, reading letters, colours, 3D, etc. They were very patient with little kids also. Recommend this branch.
21 april 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your lovely feedback.
We’re delighted to hear your family had such a positive experience at our Faringdon practice. It’s especially nice to hear the team helped make the visit comfortable and welcoming for both adults and children. Your recommendation is greatly appreciated.
Excellent customer service
Had a fantastic experience in Chippenham Haine & Smith getting lenses fitted in my new sunglasses. The opticial advisor was incredibly knowledgeable and handled my sunglasses frame and the lenses with care. Both of the ladies were very thorough and didn't push for unnecessary sales. Excellent customer service. Thank you
18 april 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your wonderful feedback.
We’re delighted to hear you had such a positive experience with the team in Chippenham. Your comments about the care, knowledge and service you received are greatly appreciated, and we’ll be sure to share them with the team.
Polite and friendly staff
Polite and friendly staff. I took my damaged sunglasses in which they repaired FOC for me. Couldnt ask for more.
18 april 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you, David, for your kind feedback.
We’re really pleased we could help with your sunglasses, and it’s lovely to hear you found the team polite and friendly. Your comments are very much appreciated and we hope to see you again.
Wonderful humans!
I popped into the Calne branch to be a be cheeky and ask whether i could have the arms on the glasses I already owned re shaped to fit better. The two ladies in there were amazing and so friendly. Made me aware that I was doing it at my own risk, which was no problem at all. Did a wonderful job and my glasses no longer threaten to fall off my face!
14 april 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much, Emily. “Wonderful Humans” has certainly made us smile!
We’re delighted the team at Calne could help, and it’s great to hear your glasses are now fitting comfortably again. Your lovely feedback means a great deal to us.
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