HAIRGLO Reviews 27

Judith was very good and friendly would definitely recommend. Many products available that fit my needs.

Amazing customer service! I was greeted on arrival and then another member of staff noticed that I needed help and came over to advised me on some options. Will definitely return.

I was able to order my items with ease online, it was nice being able to directly call the store for additional advice and help with product availabilty, still a really nice clean orderly shop, good variation of products and respecful staff!!! 👌🏾

Great customer service

The owners are so friendly and really take the time to listen and understand your hair needs. They didn’t just try to sell me products, they explained everything clearly and helped me choose what would actually work for my hair type. You can tell they really know their stuff and care about their customers.

Quite impressed with the quality of products and the prices. The staff there are very helpful and offer you different alternatives to suit your budget, I can trust that their products are genuine, never had any issues!

I honestly have zero complaints! I ordered hair products not long ago and it arrived on time. The products were also clearly packaged with care which I really appreciated as I’ve experienced carelessness from other stores in the past. Will DEFINITELY be ordering again soon, thank you!!

Great experience with HairGlo amazing product came on time and product is amazing

Hairglo have been really reliable with every essential order I’ve placed. They always deliver on time, everything arrives as expected, and it’s a hassle-free experience. It’s great knowing I can count on them every time.

I’ve had an amazing experience shopping with HAIRGLO. Staff were extremely patient and professional in directing me to the hair products I needed. HAIRGLO also has a reliable online store which is smooth and stress-free. Their delivery service is consistent and on time. If you’re thinking about where to buy your hair products, I highly recommend Hairglo you won’t regret it!

Great service and quick deliveries!
I have shopped in store for years and the staff are so helpful, knowledgable about their products and approachable.
I had to make an urgent online hair delivery before my hair appointment. The hair came the next day and as always hairglo did not disappoint. Great customer services and always responsive both online and in person. Thanks hairglo!

I recently visited this hair shop with my mother and had a wonderful experience. The staff were incredibly friendly and went out of their way to help us find what we were looking for. The atmosphere was pleasant, and we both left with exactly what we needed. We'll definitely be back!

Amazing service. Popped in one day to stock up on my hair care products. Staff were friendly and knowledgeable. Shop was well presented too. Very impressed ! I am now a frequent customer. 10/10 always

Honestly, Hairglo does it every time! My order came so quickkk. I started going there about 6 years ago when I was visiting my mum who lives in the area and I would stock up when I could cos I live outside London. They’re such an amazing family run business and their staff are so nice! Great job guys :)

MY FAVORITE HAIR SHOP

I absolutely love shopping at HairGlo! Their customer service is top-notch—whenever I need something, they are always ready to assist me with patience and kindness. The staff is incredibly helpful, taking the time to answer all my questions and ensure I get exactly what I need. Even if an item is out of stock, they go the extra mile to ship it to me, which I truly appreciate. It’s always a great experience, and I can’t say enough good things about the team. Highly recommend HairGlo for their amazing service and friendly staff!

I have used hair glow on a good few occasions in a bid to support a black owned local business. There have been many occasions that they have not stocked the product I have needed, however I have overlooked this.

In December 24 I spent just under £100 in the shop mainly due to my daughter. One of the items I purchased was a Wahl blow dryer. On 16 February 25, my daughter attempted to use the blow dryer and it had no power.

Now Im a 80s baby and this will total the third blow dryer I have ever purchased in my life. These products are built to last. I still have the receipt as and I went to the shop the next day, to discuss the matter. I was fobbed off with the thirty day policy as well as the 'manager isn't here'. As A black person we are not washing our hair weekly, to have identified the fault sooner.

I have called twice and am still waiting for a call back which is clear, isn't going to occur.
I'm really frustrated by this and as such will no longer shop there.

I've ordered from this company before but was really disappointed with my last experience. I received two out-of-date products, and trying to reach customer service was a nightmare. It took three weeks for a collection to be arranged and another two weeks to receive a refund, which I had to chase up myself. I was offered a gesture of goodwill due to the delay, I was told they would be refunding my entire order, but they only refunded the two items. Unfortunately, I will be taking my business elsewhere.

Only giving this a two star as I did receive the order which was just some hair however it didn't come in time for my appointment and I will not be ordering from here again and wouldn't trust them.
Put in an order for next day delivery on Wednesday 9th October, the website stated orders must be placed by 12pm and my order was placed at 11.55am.
I received no communication that there was any issue or maybe that I had missed the cut off time and so I assumed all was fine. My order didn't arrive until Monday 14th!
I emailed on 15th stating the above and requesting a refund for delivery, I received no response and emailed again on the 28th and 8th November. At this point I threatened to reverse the charge of the whole order with my bank and they responded on the 11th. They claimed it was a busy time of the year and only offered to refund the difference of delivery blaming the issue on DPD. I replied on the 14th expressing my annoyance for not receiving a response for basically a month and that I would like a full refund of my delivery fee, £7!
Its the 21st December and I have not heard from these guys again nor received said refund.
I took a risk ordering here and wouldn't again

Amazing customer service!!

I recently purchased some hair products and when one was no longer in stock a member of the team named Ayo asked if I wanted the item refunded/exchanged for something else. He let me know that the other items were shipped but there was some confusion with DPD and the shipping randomly got cancelled. Himself and a colleague named Victoria helped to remedy the problem and changed the delivery to next day so that I wouldn't have to wait any longer (her words).

I was blown away by the genuine interest in finding a solution and ensuring my needs were met. I will definitely be shopping with them again!

All of the below I have written is still very true on this online order no. 11153. You state that your illustrations online match what you send. However my items are of the old branding the brown branding not silver as on your website with expiry of this yr. I have the proof as items as still here in the box you sent from dpd parcel no. 15503026161934 on the 25 01 2024. You need to accept responsibility.