Ordered one double and one king size mattress both come within the same week, was recommended by a friend. Beautiful designs on mattresses and they gave free pillows too. Excellent quality will be... Toon meer
Bedrijf heeft geantwoord
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DO NOT BUY ANYTHING FROM THIS COMPANY… Purchased two beds from this company back in February, faulty and very poor quality… they ignore text message emails and phone calls….THEN ON HERE they respond... Toon meer
Bedrijf heeft geantwoord
Just want to give a big thank you to Johnathan and nick who handled my order, found on google and they looked after me really well. Got the bed delivered today and the quality is alot better then the... Toon meer
Bedrijf heeft geantwoord
We purchased an Double bed with Ottoman storage from Harmony. The service was excellent, from the initial contact to the delivery. The bed itself is good quality with the base being made of wood... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Looking for exceptional value on handcrafted bedroom furniture? Harmony Beds eliminates the middleman by selling directly from our Yorkshire factory, passing genuine savings straight to you. Every bed frame, storage bed, and mattress we produce is 100% handmade in Yorkshire by skilled craftspeople who understand quality. Our direct factory sales model means you’re getting premium furniture at prices typically reserved for mass-produced alternatives. Why choose factory direct? Simple - better quality, better prices, better service. We control every aspect of production, from selecting materials to final quality checks, ensuring each piece meets our exacting standards. Our product range spans classic and contemporary designs, giving you choice without compromising on craftsmanship. Whether you need space-saving storage beds or elegant traditional frames, we create furniture that enhances your bedroom for years to come. Free delivery and 24-hour customer service complete our commitment to exceptional value. Our online support team ensures you receive expert guidance whenever you need it. Choose us for Yorkshire quality at factory prices - discover the Harmony Beds difference today.
Contactgegevens
Unit 2 Holme Street, WF15 6JF, Liversedge, Verenigd Koninkrijk
- 07438105145
- support@harmonybeds.co.uk
- harmonybeds.co.uk
4,2
Goed
61 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Solid ottoman bed
Solid ottoman bed, really good quality ottoman divan bed and good service too. I ordered a double ottoman and was happy with the price, the quality is great and I would definitely use Harmony beds again.
23 september 2025
Review zonder uitnodiging
This is my second purchase and the bed…
This is my second purchase and the bed was great, really good quality for the price you pay, delivery was prompt too.
18 september 2025
Review zonder uitnodiging
Antwoord van Harmony beds
Thank you for sharing your experience!
We’re thrilled to hear that your second purchase has met your expectations and that you’re happy with the quality and value of your bed. It’s great to know the delivery was prompt as well. We truly appreciate your continued support!
Great Divan ottoman bed
Ordered a Divan ottoman bed, it was really good quality and the delivery service was great too, easy assembly and I would definitely recommend.
16 september 2025
Review zonder uitnodiging
Antwoord van Harmony beds
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that you’re happy with the quality of your divan ottoman bed and that the delivery and assembly process met your expectations. Knowing you found everything straightforward and would recommend us really means a lot to the whole team.
Thank you for choosing us, and we hope you enjoy many comfortable nights ahead.
DREADFUL AVOID AT ALL COSTS……
DO NOT BUY ANYTHING FROM THIS COMPANY… Purchased two beds from this company back in February, faulty and very poor quality… they ignore text message emails and phone calls….THEN ON HERE they respond pretending to be sorry” asking you to contact them again and they will put it right… DO NOT BE FOOLED… they will not. Trading standards need to be informed of this company. AVOID!
27 februari 2025
Review zonder uitnodiging
Antwoord van Harmony beds
Dear Ruth,
I am truly sorry to read about your experience, and I want to reassure you that we take your concerns very seriously. We are currently in the process of changing our telephone numbers and expanding our customer care unit to make it much easier for customers to reach us quickly and reliably.
So I can better understand what has happened in your particular case, and to investigate whether there are defects with the products you purchased, I would appreciate it if you could contact me directly at utopiaukmarketing@gmail.com
.
We always aim to resolve matters fairly and in line with our clear Terms & Conditions
, and I would personally like the opportunity to put this right for you.
Kind regards,
Customer Care Team
Harmony Beds
Terrible - do not give them your business
Not even worth the one star, bed ordered, dumped in the house, no packaging removed, no assembly, not delivered to room of choice. Arrived at 630am, terrible service, no response from customer services despite multiple attempts
6 juli 2025
Review zonder uitnodiging
Antwoord van Harmony beds
Udpate 17/09/2025
---
Dear Kelly
We sincerely apologise for the shortfalls caused by our external courier and delivery partner. A refund has been issued, and we truly appreciate you bringing this to our attention — it helps us improve the experience for all our customers.
Customer Care
Harmony Beds
Original reply to customer
---
Dear Kelly,
I am very sorry to hear about your recent delivery experience, and I understand how frustrating this must have been for you. Please accept our sincere apologies that our service did not meet your expectations.
We are currently in the process of changing our telephone numbers and expanding our customer care unit so that customers can reach us more easily and receive quicker resolutions.
To properly investigate what happened with your order, I would greatly appreciate it if you could contact me personally at utopiaukmarketing@gmail.com
. This will allow me to understand the full situation and ensure that we have fulfilled our professional obbligations
.
We value every customer and want to make this right.
Kind regards,
Customer Care Team
Harmony Beds
AVOID AT ALL COSTS!!!!
AVOID AT ALL COSTS!!!!
Ordered a mattress, then received a text confirming delivery day. No delivery!
No answer to calls, texts, emails.
Ended up disputing transaction with the bank who eventually refunded my money.
As far as I can tell this is a scam website!!!!
24 april 2025
Review zonder uitnodiging
Antwoord van Harmony beds
Dear Mr.Blake,
We're very sorry to hear about your experience and truly regret any inconvenience caused.
Please be assured that Harmony Beds is a legitimate business, and we take all customer concerns seriously. What you’ve described does not reflect the level of service we aim to provide, and we’d like to investigate this matter further to understand what went wrong.
If you are willing, we kindly invite you to contact us directly at support@harmonybeds.co.uk so we can look into your order details and work toward a resolution. Your feedback is important to us, and we’re committed to making things right.
Sincerely,
The Harmony Beds Team
Month later still awaiting refund
I ordered an ottoman bed and mattress and paid for assemble for my disabled father. However the bed got delivered but was not assembled driver said "I'm just the driver" when I tried to assemble the bed myself we realised half the parts were missing. I tried to contact the company via telephone but got no response. I then had to go out and purchase a bed that day for my father to sleep on that night.
When i finally got hold of the company I asked them to collect the bed and issue me a refund as I had to go out and purchase another bed.
They agreed and so came to collect there bed 2 days later. This was collect a whole month ago and I'm still awaiting a refund. Again I'm getting no response to telephone calls, what's app messaging or emails.
Avoid this company
20 februari 2025
Review zonder uitnodiging
Antwoord van Harmony beds
Dear Jess Houghton,
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and frustration you’ve experienced. Please can you send us your order number and receipt as I cannot find your name in our client database.
We are truly sorry that your order did not meet expectations and that our assembly service was not fulfilled as promised. We understand how critical this was, especially given the urgent needs of your father. The delay in your refund and the difficulty in reaching us are unacceptable, and we are currently reviewing our communication and service processes to ensure such issues do not happen in the future.
We appreciate your patience and would like to resolve this matter as quickly as possible. If you have not yet received your refund, please contact us directly at support@harmonybeds.co.uk with your order details so we can prioritise your case and ensure a prompt resolution.
We value your feedback and hope we have the opportunity to restore your confidence in our service.
Kind regards,
Customer Support Team
Harmony Beds
Avoid this company
Ordered a mattress that was not cheap.Waited in all day for the delivery that was confirmed & it did not arrive.Tried for 2 days phoning,emailing,wotsapp & txtn but no reply..Eventually I got 2 speak 2 someone & was told I would get another call back but I,m still waiting.Terrible customer service & scammed out of £359 😡
6 maart 2025
Review zonder uitnodiging
Antwoord van Harmony beds
Dear Angela McCulloch,
Thank you for your feedback, and we’re truly sorry to hear about your recent experience. We understand how frustrating it must have been to wait for your delivery and not receive timely communication from our team. This is far from the standard of service we aim to provide.
Please rest assured that we take issues like this very seriously. We are currently investigating what went wrong in your case and would like the opportunity to resolve this matter as quickly as possible. I have checked our platform and we have already refunded you.
We kindly ask that you reach out to us directly at support@harmonybeds.co.uk so we can assist you further and ensure this is put right.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
Warm regards,
The Harmony Beds Team
faulty mattress
faulty mattress, asked for a refund, refused because now under new management thebedcraze liversedge, which is the same address, contacted them online and they actually accused me of scamming them for money when i wanted the mattress money refunded and blocked me
10 maart 2025
Review zonder uitnodiging
Antwoord van Harmony beds
Dear David Walbank,
Thank you for bringing this to our attention, and we are genuinely sorry to hear about your experience.
We understand how frustrating it must be to receive a faulty product and not feel supported in resolving the issue. While there may have been changes in management, we are committed to ensuring all customers are treated fairly and respectfully, regardless of when their purchase was made.
We would never want a customer to feel accused or dismissed, and we sincerely apologise if any of our communication came across that way. That is not in line with our values or the service we strive to provide.
Please reach out to us directly at support@harmonybeds.co.uk with your order details. We would like the opportunity to review your case properly and work with you toward a fair resolution.
Kind regards,
Harmony Beds Customer Support Team
AVOID ‼️‼️
AVOID ‼️‼️
I ordered a mattress Thursday and had a call shortly after to say delivery would be the following Wednesday. I waited in and no delivery, I called and called and couldn’t get an answer, I tried emailing also which was ignored. I called again on the Thursday and was told someone would call me back within the hour, no one called back! I called very irritated on Friday and was asked to do a dispute for the payment from my bank as they had no trace of my order. Even though I had sent my order number, invoice AND bank statement through. When I questioned how on earth they managed to call me to tell me the delivery would be on the Wednesday if they didn’t receive my order I was told that “maybe a member of the team accidentally deleted it”. So 2 weeks later, no mattress, 3 days wages lost and the worst customer services iv ever experienced!! I DO NOT RECOMMEND ‼️
5 maart 2025
Review zonder uitnodiging
Antwoord van Harmony beds
Dear Evelyn-anne Hargadon,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the issues you faced with your order and the frustration it caused. This is not the level of service we strive to provide, and we understand how disappointing this must have been.
We sincerely apologise for the lack of communication and the confusion surrounding your order. Your concerns are valid, and we take full responsibility for the inconvenience you've experienced, including the missed delivery, unanswered calls and emails, and the handling of your order details. I have checked our platform and cannot find an order linked to your name. Please can you send me the copy of your order you received via email and payment receipt So that I can check this.
We would like the opportunity to resolve this matter as quickly as possible. Please contact our support team directly at support@harmonybeds.co.uk with your order number and any relevant information, and we will prioritise your case to ensure it is handled with the urgency it deserves.
Thank you again for your feedback—it helps us improve, and we truly hope to restore your trust in our service.
Kind regards,
The Harmony Beds Team
Bed was delivered okay
Bed was delivered okay, Harmony Front Ottoman. 1 of the feet was broken. They are only made of plastic, plus no instructions on fitting. Bed it self seems good enough, just cheap bits.
3 maart 2025
Review zonder uitnodiging
Antwoord van Harmony beds
Dear Mr Terence Letchford,
Thank you for your feedback. We're glad to hear that your Harmony Front Ottoman bed was delivered safely and that you're generally satisfied with the bed itself.
We’re sorry to learn that one of the feet arrived damaged and that instructions were missing. This is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention.
Please don’t hesitate to contact our support team at support@harmonybeds.co.uk so we can promptly resolve this issue and ensure you have everything you need.
Kind regards,
The Harmony Beds Team
Avoid this company.No customer service at all
Ordered a mattress called the rock which is very very firm but they delivered a normal soft mattress. Unfortunately i wasn't home for delivery and had to ask someone else to take delivery so only realised when i got home.Been calling and messaging them constantly and no reply whatsoever. Luckily paid with Klarna so next 2 payments have been paused. Please avoid i have never had such a bad experience as i have had with this company. I'm sure most of their reviews must be fake.
Update:will update review once klarna closes the case been 7 weeks now
9 februari 2025
Review zonder uitnodiging
Antwoord van Harmony beds
Dear Tirath Biran,
Thank you for taking the time to share your experience, and we sincerely apologise for the inconvenience you've encountered.
We're very sorry to hear that the incorrect mattress was delivered and that you've had difficulty reaching our customer service team. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
Please know that we take matters like this very seriously, and we are committed to resolving this issue as quickly as possible. We kindly invite you to contact us directly at support@harmonybeds.co.uk, referencing your order number, so we can look into this matter urgently and work toward a satisfactory resolution.
Again, we apologise for the inconvenience caused and appreciate your patience as we work to put things right.
Kind regards,
Harmony Beds Customer Support Team
A star great service
Delivered within a week very happy, driver was helpful and fixed up the bed, great experience would reccomend
16 januari 2025
Review zonder uitnodiging
Antwoord van Harmony beds
Dear M i Ayoub,
Thank you so much for your kind feedback!
We're delighted to hear that your bed was delivered promptly and that our driver was helpful in setting everything up. It's great to know you had a smooth and positive experience with us.
We truly appreciate your recommendation and look forward to serving you again in the future.
Warm regards,
Harmony Beds Customer Support Team
Antwoord van Harmony beds
Dear Sophie,
Thank you for your kind words!
We’re glad to hear you were pleased with our customer service and the quality of our work. Your satisfaction means a lot to us, and we truly appreciate your support.
Please don’t hesitate to reach out if there’s anything we can help with in the future.
Best regards,
Harmony Beds Customer Support Team
Comfortable beds with great mattresses
Great beds at reasonable prices friendly delivery driver who assembled beds quick and with no problem at all .
18 november 2024
Antwoord van Harmony beds
Dear Peterf Davidson,
Thank you for your lovely feedback!
We're so pleased to hear that you're happy with the comfort and quality of your new bed and mattress. It’s great to know our delivery driver made the experience smooth and stress-free for you.
We truly appreciate your support and hope you continue to enjoy your new bed!
Best regards,
Harmony Beds Customer Support Team
Antwoord van Harmony beds
Dear Mohammed Ismail Iqbal,
Thank you for your feedback, and we're sorry to hear that you're not satisfied with your mattress.
It sounds like there may be an issue with the support or structure, and we'd really like the opportunity to investigate this for you. Please contact us at support@harmonybeds.co.uk with your order details and a brief description of the issue. If possible, including photos will help us assess the situation more accurately.
Your comfort is very important to us, and we're committed to resolving this matter as quickly as possible.
Kind regards,
Harmony Beds Customer Support Team
King-size Ottoman bed
Reviews from other customers, and fast Delivery service, plenty of choice in colours ,and materials, good communication when your delivery is being arranged, would recommend, Very well made
29 oktober 2024
Antwoord van Harmony beds
Dear Garry Taylor,
Thank you so much for your wonderful feedback!
We're delighted to hear that you were happy with the quality of your king-size ottoman bed, the range of choices we offer, and the speed of our delivery service. It’s also great to know our communication met your expectations — we always aim to keep our customers well-informed throughout the process.
We truly appreciate your recommendation and your support. If you need anything in the future, we’re always here to help.
Warm regards,
Harmony Beds Customer Support Team
Uplift divan bed
Great communication and sorted things out with the headboard situation. Would highly recommend
1 november 2024
Antwoord van Harmony beds
Dear Kay,
Thank you for your kind review!
We're so pleased to hear that you were happy with our communication and that we were able to resolve the headboard situation to your satisfaction. Your recommendation means a lot to us.
If there's anything else you need in the future, please don’t hesitate to reach out — we’re always happy to help.
Warm regards,
Harmony Beds Customer Support Team
The delivery was VERY late
The delivery was VERY late. Nobody called to let me know. I had to cancel a later meeting.
1 november 2024
Antwoord van Harmony beds
Dear Maggie Walsh,
Thank you for your feedback, and we sincerely apologise for the delay with your delivery and the lack of communication.
We understand how frustrating and inconvenient this must have been — especially when it impacted your schedule. This is not the level of service we aim to provide, and we’re genuinely sorry for the disruption caused.
We’re currently reviewing our processes to ensure better communication moving forward. In the meantime, if there’s anything we can do to make this right, please don’t hesitate to contact us at support@harmonybeds.co.uk.
Thank you for bringing this to our attention.
Kind regards,
Harmony Beds Customer Support Team
Antwoord van Harmony beds
Thank you for your kind words!
We're so glad to hear your bed arrived right on time and that you're happy with it. It’s always our goal to deliver both quality products and reliable service, so we're thrilled we met your expectations.
Enjoy your new bed, and please don't hesitate to reach out if we can help with anything else.
Best regards,
Harmony Beds Customer Support Team
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