Really pleased with my purchase from Harper Kendall. I ordered the 4-band puzzle ring and it feels substantial, well made and looks even better in person. The ordering process was straightforward, del... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Well presented and well packaged- had a reasonable first time purchase discount. My only gripe would be the photos gave the impression that the item (infinity link) and chain were bigger than what... Toon meer
RIP OFF! Do NOT buy from this company. I purchased earings for £149 for my daughter to wear at her wedding. Harper Kendall have refused to exchange them and also refused to acknowledge that the identi... Toon meer
Bedrijf heeft geantwoord
Arrived on time, fabulous piece of jewellery, looks a treat, wouldn’t hesitate to purchase from you again, very helpful customer service.
Bedrijfsgegevens
Geschreven door het bedrijf
Beautiful contemporary luxury jewellery with our distinctive signature character and bespoke design.
Contactgegevens
22 Hatton Garden, EC1N 8BA , London, Verenigd Koninkrijk
- 0844 330 0141
- info@harperkendall.com
- harperkendall.com
4,3
Uitstekend
139 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic service and when I expressed…
Fantastic service and when I expressed the urgency of the order, they responded immediately and it arrived guaranteed
18 maart 2022
Great service
Great service.
They responded to my queries quickly, even late in the evening. They sent out my item securely and quickly and even gift wrapped it.
Would definitely come back to buy more here
8 maart 2022
Order was delayed by a considerable…
Order was delayed by a considerable time. Bracelet broke as I tried to fasten clip. Returned and never worn. Very disappointed after waiting so long.
26 februari 2022
Antwoord van Harper Kendall
Very sorry for your bad experience but the reason was clearly explained to you over which we had no control however in the case of your bracelet breaking that is unfortunate but can happen in rare occasions as some pieces of jewellery are delicate but we could have replaced that for you for a new one or a different design had you requested that. Many Thanks
Dear everyone reading this review
Dear everyone reading this review, I have previously left a bad review to which I received a response from Harper Kendall advising me to speak to their customer services and they will sort out the damaged bracelet, I've sent them various emails which I've had no response I've also tried the contact number that they have again it doesn't work. I am now going to trading standards in the hope to get this resolved as spending £200 on a bracelet which broke from the weld, this is not a small amount of money to forget about. Worst experience I've ever had buying anything from a company!!!
12 januari 2022
Review zonder uitnodiging
Antwoord van Harper Kendall
Hello Eamon, I'm very sorry but I have checked and we haven't received any emails from you but if we had we would have instantly resolved this issue for you with your bracelet. All such issues are taken care of by us and its impossible that any contact by customer would be ignored by us intentionally as that is not the way we work impeccable customer service is at the core of our business and we everything in our power to make sure our customers are completely satisfied and we offer complete after sales support and service. I urge you again to email us at info@harperkendall.com and someone will take of this issue for you wish to speak to someone instantly you can speak our live chat support on our contact Page here: https://www.harperkendall.com/pages/contact-us I will also make a note on the system for someone to reach out to you directly so please rest assured we will resolve this for you. Many Thanks
This company is terrible
This company is terrible. They sell items that’s not in stock. After couple week of not receiving item we contacted and was told it was being posted that day and will be with us in couple of days. After 3 days we got email saying out of stock and money will be refunded. Terrible service.
4 januari 2022
Review zonder uitnodiging
Antwoord van Harper Kendall
Very sorry about your bad experience but due to the busy Christmas perioid many of our products regularly sell out at short notice which can't be updated on stock levels hence the issue you experienced for which we sincerely apologize but I can assure that is not how we operate and always do our best to provide excellent service most of the time.
I got a beautiful necklace from Harper…
I got a beautiful necklace from Harper Kendall as a Christmas gift from my husband. From the minute I put the order in I received updates on how my order was progressing and delivery information. The order arrived quickly and was gift wrapped and is really beautiful Thank you for a very prompt service.
30 december 2021
Smaller than expected design not as…
Smaller than expected design not as obvious as on picture
20 december 2021
Xmas present for my wife so
Xmas present for my wife so, hopefully, the item is 100% as advertised - though l reckon it will be as the site was very easy to navigate, good pricing and the delivery was very, very good (particularly for this time of year).
15 december 2021
Antwoord van Harper Kendall
Sorry to hear that but our products are always clearly identified in the description along with the size and the dimensions etc if you're not sure about something its always worth reaching out to our customer support team and ask any questions before ordering as many of our happy customers already do.
Antwoord van Harper Kendall
Sorry you haven't been able to contact us but our live chat support team is always available or by direct email contact via our contact page please contact us and we would be more than happy to help. Thanks
Good customer service
Good customer service. The phone doesn’t exist however but the online chat was great and helpful. Good quality jewellery.
10 november 2021
Great stud earrings!
I purchased two pairs of stud earrings. I am impressed by the quality and by how nice they look! I would have put 5 stars if the earrings arrived a bit earlier but nevertheless it was worth the wait! I will be buying from Harper Kendall again for sure.
29 oktober 2021
I loved my necklace really beautiful
22 oktober 2021
Quick delivery and a very nice item.
Quick delivery and a very nice item. Perfectly happy.
14 oktober 2021
Beautiful anklet
Beautiful anklet for a birthday present.
The app to use for tracking delivery was useless and never updated, however the live chat on the website more than made up for it and absolutely excellent customer service. Will definitely buy from here again. Thank you for ensuring the anklet arrived in time to open on the birthday :)
26 september 2021
Not happy
I bought a chain to be told nearly a week later that they don’t have it in stock and would I like something similar I said yes but show me first,I wasn’t shown anything at all and received a chain that was worth at the most half the cost of the original chain I wanted,so I’ve sent it back and now waiting for my refund,I’m not happy at all with this company
14 september 2021
Antwoord van Harper Kendall
We are very sorry you had this issue but we dont really send items that are not cleared with the customer first and if any issues we are always available anytime to resolve them and refunds are also quickly made as fast as possible should the customer is not satisfied but refunds do normally take between 5-7 days as set out in our returns policy but in most cases are paid faster.
top class
Love this shop,great service,quick delivery & jewellery is gorgeous
Highly recommend ,any query is answered prompt
5/5 from me
12 september 2021
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.