Harvey Norman United Kingdom - Flagship Store Merry Hill Reviews 

Great customer service. Gary was very helpful and friendly. Thank you, we are very happy.

Precious was brilliant at helping and was very patient with everything we needed. He spent time recommending items and advising. Excellent service.

We were served by Gary and Melissa really helpful and knowledgeable it was my first purchase of a smart phone. I was talked through the various options and even put my simm into a display phone to show how easy it was. My wife also purchased a new smart watch again nothing was too much trouble and no sales pressure. Most pleasant experience.

Hi there went in to the Harvey Narman store in merry hill we were greeted by Gary from tech and under no pressure he gave us valuable information about the goods we we’re interested in we were at ease with him a Excellent sales man nice guy cheers Gary. Then we went to Mathew to set up the goods we purchased a very bright young and very good at his job he was polite with customers and able to answer Al questions thanks Mathew

Gary was great at merry hill, helped my sister with a phone a few months ago and served me today.

Mario at the Merry Hill store was brilliant - friendly, professional and knowledgeable and made the process of purchasing my camera all that more special!

Very helpful staff specially Jayden he gave us all information which we need 👍🏻😇😇

Kenny and Amy were very very helpful. Kenny spent a lot of time ensuring we could get the siemens products we wanted and gave us competitive pricing. All the staff we encountered were really lovely and helpful.

First class attention with competitive, knowledgeable assistance. Assistants Jayden and Sufail are a credit to Harvey Normans training and customer service ethos. Delivered product as arranged, with careful handling of placement with the home. Having previously dealt with the company when living in Ireland it is fantastic to avail of Harvey Norman's presence in the UK.

I was in Harvey Store, Merry Hill, looking for computer services and I found Mr Matthew, who was a reliable, very nice and helpful employee. Thank you very much for help and solving my problem quickly. Henry

Very bad experience with Harvey Norman online store. I ordered a fridge that was shown as in stock, with delivery promised within 5–7 working days. However, after 22 days there was still no delivery and no proper update.

The service was very poor. Every time I had to chase them myself — no one ever contacted me or followed up after the order. When I finally spoke to the manager, he said they still could not give any delivery date because he was “not sure,” maybe sometime in June.

After wasting so much time waiting with no clear communication, I cancelled my order. Very disappointing experience and I would never recommend this store to anyone.

Staff Muhammad was very good gave me a good price, and was very helpful all the way.

I had my first online shopping experience with Harvey Norman and it was excellent. The phone customer service was very good, and Jonathan was especially helpful throughout the process.

I purchased the Bang & Olufsen Beoplay Eleven earbuds at the best price available in the market. The order arrived in just 2 working days with great packaging, and the product was delivered in excellent condition.

Definitely going to shop again. Thank you!

Visited the store on Monday found the staff courteous and helpful especially Mario who is a real asset and helped me choose the right mobile for my needs also Gabran sorted out the technical details! Went back to the store today and purchased a bed and also found Bradley was a great help

Nellie was extremely helpful. And knowledgeable, thank you for all your help,!! Nellie deserves a raise!!!

Nellie was so nice and made our experience unforgettable. No one needs to bring such charm to their role but she did and it was a delight.

Great customer service from macey at Brierley Hill store. Took her time to explain range of shark hoovers and demonstration provided.

Emily was really helpful today when me and my mum came in to buy a new table and chair set. The experience was really easy and straightforward. Thank You

I was looking for new furniture for my recently decorated lounge. Went into Harvey Norman and was assisted by Prescious a knowledgable salesman. Tried various chairs etc and bought a 2 seater sofa and 2 single chairs, all with reclining/massaging and lazy boy features in the colour I wanted. Being delivered tomorrow and I am well pleased. Thank you Prescious.

very knowledgeable and helpfull