Harveynorman Reviews 

It's just to hard to get a problem solved (with an inept product). It's pass the parcel to someone else. They have no interest in my problem, I will have no further interest in ever buying from them again. PLENTY of competitors elsewhere!!! - and BETTER SERVICE!!!

Incorrect prices online meant my order was cancelled & refunded AFTER the product had been shipped.
No word from them since!

Something important to note regarding Harvey Norman.
Harvey Norman stores are not actually independently owned.
Harvey Norman instructs salespeople to set up shell businesses that have no tangible assets and no actual ownership over the stores. They do this to avoid legal accountability and taxation responsibilities.
This is how Harvey Norman was able to steal taxpayer money during the covid pandemic, despite making record profits.
Serious complaints made by customers and staff are redirected from Harvey Norman to employees that are only “Franchisees” on paper and nothing more.

Went to Harvey Norman Ayr to purchase a Smart TV, computer mouse and a USB. Was not approached by anyone. Finally decided to get a mouse only to stand at the counter ready to pay for ages. Still no one came near us! Obviously HN Ayr did not want our money this morning so will go to opposition. Not good business in this day and age!

These days everybody seems to speak about a lack of customer service. That is not the case with Harvey Norman Tura Beach. We recently purchased a new Bosch Dishwasher and the whole transaction was seamless.
Barrie and Evan were our delivery team. They arrived at the published time. Un-boxed our appliance and placed it in our kitchen. Then took away the packaging and our old dishwasher.
Congratulations Harvey Norman. Your delivery team are an absolute credit to your company.

Don't buy from Harvey Norman. They cancel your order for no reasons and would not try to contact you prior. Completely unprofessional and disrespectful business. Rubbish

Sent me the wrong item and refuse to admit they made a mistake. The worst customer service I have ever encountered.

I bought a product recently and staff member Chris from Harvey Norman in Browns Plains was so helpful.

My wife bought me an I Pad for my birthday mid July. On taking it home we discovered the touch screen function didn’t work. On taking it back to Harvey Norman we thought we would get a replacement. No such luck. Although we bought it in Queensland ( Noosaville) we were inform d it would need to be sent to Sydney to an Apple Repairer to diagnose problem. Harvey Norman acknowledged it was not working. Apparently the Repairer has since gone into liquidation. Where my IPad is I have no idea. All we want is a teplacement or a refund ( we spent over $2000). In contrast we bought a TV last week from JB Hi-Fi and the instillation company noticed a crack in the screen. The TV was replaced the next day. 2 companies similar problem vastly different response. Beware if you buy a product from Harvey Norman if it is faulty.it is now 27 September and we have no I pad no replacement or no money back.

Bought a sofa from Harvey Norman Bundall. It came with a 3 year warranty. The cushioning has collapsed on part of the sofa after 12 months. Spoke to customer support and sent photos showing the damage. The claim was originally accepted by all parties and a repair order was issued to a repairer. The repairer arrived and took some photos and left without doing the repair. We were then told by Harvey Norman that we had been sitting on the sofa incorrectly had the claim had been rejected. We spoke again to HN customer support and were told what do you expect from a sofa made in China. They are refusing to repair or compensate us in any way. We have lodged a claim with Fair Trading.

Would give it no stars if I could. We bought a foldable treadmill online, when it arrived it was much bigger and bulkier than expected (the weight of the product was not listed on the item online. As the item was online only, I also could not go into a store to look at it either).

Realising I would not be able to lift it, we tried to have it refunded. After taking a long time to come back to us, HN made it very clear they were going to make returning it so expensive it would not be worth it - saying it would cost almost around $270 for the switch. Noting the item was still in its box and all the tape etc still on, so could very easily have been resold. I would have been happy to pay a fee to cover the shipping but this was ridiculous.

I won’t buy from Harvey Norman again and would recommend against it to everyone else. Take your business elsewhere!

I would not recommend as delivery charges are charged separately per item incurring a large delivery cost of over 400 dollars for one order, online orders are filled individually per item from different locations causing each item to arrive seperately over 2wks, online return policy doesn't allow change of mind returns only if products are damaged. As ordering online means not seeing products before purchase there runs the risk of items not being what U need or thought it would be, I ended up stuck with a $500 rug that was too small for the area I needed! It was unopened I spoke to online chat who directed me to go to Loganholme store and see if they would help me return it although they weren't obligated to. So I went there who told me that the rug was actually sent from another location too far for travel so I called them who than told me I have to deal with online chat services as it's an online order. What a mess and I gave the rug to family. So no I don't recommend Harvey Norman it's over priced and honestly for the price of items the service is below what I'd expect. Delivery and timeframes and unavailability of 2 items ordered was frustrating! 2 items out of 9 were unavailable after purchasing, one offer was a floor piece which was scratched so I declined and asked for refund, other timeframe was beyond 3 weeks so I had it refunded. I ordered wall art that cost $240 when it arrived it was a basic canvas print that had splash of white paint added. It's a nice peice but why it cost so much I'm unsure.

Generally, I check productreview.com.au before purchasing anything but this time, I made an impulse purchase of a Russell Hobbs Cordless Iron which was absolutely useless due to the fact that it couldn't sustain steam, instead water just ran out of it. I've previously had another "cordless iron" which from memory was a Kambrook Brand which I purchased some at least 30 years ago and it was brilliant but unfortunately, I dropped it and until this purchase I hadn't seen another "corless iron" so when I saw the RH one I thought - great I will get it. After trying to use it once and getting sick of the water coming out or it rather than steam, I returned it to the Bundall Store yesterday (30 Aug) and was attended to by a really lovely young Man Luka who was an absolute pleasure to deal with. If Harvey Norman had more Staff Members with the same attitude and ability to interact with Customers then I'm sure that Harvey Norman, Bundall would have a very much better Customer Service history with Customer interactions, than I'm guessing it does now. Luka took the time to speak with me about my issue and in fact told me that he was sure that there was going to be another "cordless iron" coming into Stock somewhere around Christmas to which I thanked him profusely and said I would look out for it and I would be sure to check because I would still love to have a decent working "cordless iron" I could trust. Thank you, Luka, you made my visit all the better for your Service.

Computer department at the Moorabbin store offer a really good service. Sasha runs a switched on team that are always ready to help. They will match a better price you've seen elsewhere and the after sales service is top notch.

I ordered an item for click and collect and paid plus confirmed my pick up address (which was 10 minutes away from where I live). Within 2 days I got a message saying my click and collect item was ready to pick up but at a store 61kms away from me, I rang up to explain it was wrong and also send them my confirmation that my pick up store was around the corner from my address but the head office said they don’t know why that happened but can’t change it and told me to ring both stores (the one it was supposed to go to and the one it was at) and I spoke with rude assistants who basically told me , that’s too bad and they can’t do anything about it. Very very bad customer service and the worst transaction I have had to deal with. I would warn customers about their click and collect

I purchased a Miele cx1 cat & dog vacuum from Harvey Norman, a few weeks after buying it the head stops spinning... We gave up constantly cleaning and fixing it & we try to return for a replacement or refund, as the machine doesn't work anywhere near AS ADVERTISED, but the manager at Harvey Norman Warrawong said it needs to be sent away due to Miele policy where they need to inspect it and possibly replace the head. This tells me: DON'T BUY MIELE & DON'T EXPECT Harvey Norman to obide by the Consumer Guarantee requirements until FORCED.
I left a review on the Harvey Norman website but they removed it.

The Warragul store refused a product return because they'd be unable to resell the item due to the packaging being opened and slightly damaged.

I have never had a worse experience with any company. I returned an item in store. NEW. I got told I will get a refund but it will take a week as it was purchased online. After two weeks of going back and forth via email to see how long the refund takes I got told, there wont be a refund. What?!?! Jesus. I have no words left. They are a JOKE.

Last week my mother called the electrician to see what happened to the television that for two months my mother has had to get up early in the morning. He told me why she has to wait for the television to warm up, he told me and then she can change the channel, but now a few days ago an electrician came from Harvey Norman where we bought the television and did the work but it still gives her this problem. My mother has to have it warmed up and then change the channel. However, this electrician did not achieve anything, he gave him $99.00 but without doing anything at all!!!

Be very careful on the sales person you engage with. After spending an hour in negotiating a number of appliances with their respective model numbers. The sales person deceitfully removes an item you agreed on to reduce the price right at the end of the agreement. Sadly i didn't cross reference all the products on the receipt and thought they did their job right until i realised on delivery they left a product out to reach the agreed discount. Very unethical and immoral practice. I raised the issue with the operations manager and sales person denied what happened. Please don't fall in the same trap as i did. Never again will i purchase anything from Harvey Norman nor recommend anyone to shop there.