Jbhifi Reviews 

I'm really disappointed with the online service from jbhifi. On online chat they offered a quote then discontinued the chat and didn't send the quote. A premium product previously bought by jbhifi broke just outside of warranty. No offer of any special, just a 'lets buy a new one'. We've been loyal customers for several years but the way they handled my online complaint was really disappointing. You can't actually submit feedback directly to them which is why I'm doing so here. They closed my complaint without telling me and then had the audacity to send a thumbs up or down. I said my complaint hadnt been resolved and they then said the store had tried to call me. I had no idea they had moved the communication to phone and they were trying to call my husbands number. No apology, no acknowledgement whatsoever and again they just closed my query and sent another thumbs up or down. When I tried to say thumbs down it said you've already responded and at no point did it allow me to provide actual feedback. You can't submit a complaint at all. My complaint now is more the handling of the complaint than the issue itself. Really disappointed.

I went to the JBHI Marketplace to a phone . The website suggested I could buy reseller phone for less money. I presumed the company was ethical because Jbhi was advertising. GREEN GADGETS HAS REFUSED TO REFUND ME FOR A GOOGLE PIXEL 7A . THE Motherboard HAD BLOWN UP AND THE PHONE REFUSED TO CHARGED.
IF ANY INE KNOW THE Ownership OF GREEN GADGETS PLEASE RESPOND. I feel ripped off by JBHI.

HELEN

I bought a machine in Penrith store，their staff told me，they can delivery for me！but the delivery dont follow the time coming，waste my time！！their delivery service is so bad！poor！

I would like to share with you my experience with JB Hi-Fi, Broadbeach, QLD. They are one of the worst companies I have had the misfortune to have dealt with! No wonder the staff are rude, arrogant and aggressive when their area manager is worse than all the staff put together. In my opinion she should be scrubbing toilet bowls with her tongue! Stay away from them, use The Good Guys / Harvey Norman instead! Let's completely boycott this brand! Please see correspondence below:

My Email Sent to their CEO on 1/7.26

Last Wednesday I was absolutely devastated to wake up to a blank phone screen, which resulted in me losing all my data and contacts. I was working in Surfers Paradise at 1pm that afternoon so decided to go early and pop into your Pacific Fair store, which turned out to be a very grave mistake!!!!!

Upon entering the store I was advised to make my way to the phone section where a member of staff would meet me. I was astounded to be faced with a guy who showed absolutely no interest in me as a human being and was only interested in selling me the most expensive phone available - he simply wasn't listening to what I needed, I kept asking him the difference between 2 similar phones but he simply did not give a shIt. Eventually, I had to make my own decision and asked if he could urgently assist with simply setting up the transfer between phones, which he point blankly refused to do!!!!!! I am semi-tech savvy, but how do your elderly clientele cope when faced with rude and arrogant 'Bill's' that work for you?????? His arrogance was unreal!!!!! I only found out his name as I asked the lady who served me. I repeatedly explained to every member of staff I encountered that I didn't have long and needed to get to work, but it was like I told each and everyone of them to take their time, as they showed no urgency whatsoever.

Eventually, when my purchase was finalised I walked the 20 minutes back to my car and sat and attempted to change the sims between my old and new phones. The sim port on the brand new phone I had just purchased would not open no matter how often I tried, I then walked back to the shopping centre and went to 2 separate phone kiosks and asked for their assistance in fitting the sim into my new phone but they both were unable to do so and both advised that the phone was faulty and that I should return it to the store where I purchased it!!!!!

By this time I was already late for work and ran back to your store, only to be faced by another rude and arrogant employee who had no intention in helping me, so I insisted that she call the manager, who was actually nearby, which was a relief until I found out that the manager was worse than all her staff put together - rude, arrogant and abrupt - how do you train these staff Mr Trainor??? not one of them showed an ounce of good customer service. The manager spent at least 15 minutes trying to open the phone (despite my repeatedly telling her that I was late for work) and kept accusing me of damaging the phone sim port, until eventually she was able to open it, but at no time did I receive an apology of her insistent accusations that I had damaged the phone. She then kept insisting that there was nothing wrong with the phone but I insisted that she get me a brand new one, which took her another 15 minutes to do as she kept telling me there was nothing wrong with it!!!!!!!!!!!!!!!

I lost 2 hours pay as a result of your staff and would very much like you to immediately reimburse me for the $150 lost to the following bank account: BSB: xxxx Account Number: xxxxxxxx. Should you disagree with my request, I would like to receive a copy of the CCTV footage for both my visits within 48 hours.

Email Received 2/7/26:

My name is Michelle and I am the General Manager supporting our Queensland stores. Cameron Trainer passed on your feedback and asked that I contact you directly. Acknowledging that the team replaced the phone in store, as a gesture of good will and to resolve your complaint we offer you a $150 JB Hi-Fi gift card. If you could please advise your preferred store to pick up the gift card or alternatively provide your postal address, we will have that organised for you.

mXXXXXXX.black@jbhificom,aU

I responded on 4/7 (which has bn ignored)

Why have you not sent me the signed minutes of meetings taken whilst conducting the staff interviews that you allege to have carried out?????

I expect to receive the following by COB Monday 6/7/26;

$150 paid into my bank account
Copies of Staff Interview minutes of meetings
Confirmation that either yourself or your CEO will be meeting me and my lawyer friend at your Broadbeach store on Wednesday 8 July at 12.30 prompt in order for me to view the verbal / visual CCTV footage of both visits to the store.

HOW FUNNY THAT NO RESPONSE HAS BEEN RECEIVED!

STAY AWAY FROM THEM EVERYONE, THEY ARE NOTHING BUT TRASH!

All I wanted to do was chat to someone to understand why an online order was cancelled. Numerous email responses with them saying it's handled by a 3rd party and sorry we don't know and can't help you. I tried the chatbot. Then I waited in a phone queue for over 3 hours (from position 58) and when I finally got to next in position it just hung up. I then went back online and the bot said it would connect me to a team member straight away. I was then placed in position 163 in a virtual queue, 2 hours later after watching it countdown to position 1 it just ended with nobody chatting to me. Their customer service is appalling and places you in an endless vicious circle. Such bad service.

I received a Pokémon TCG box that was already damaged on arrival. The packaging was not adequate to properly protect a collectible item, which resulted in additional damage during transit.

I’m very disappointed with how this issue was handled by customer service. The resolution offered did not reflect the actual loss in value of a limited collectible item, and was limited to a delivery fee refund, which I don’t consider appropriate in this situation.

During the online support chat, I also experienced the conversation being ended before the matter was properly resolved, which added to the frustration of the overall experience.

Given that this is a limited and difficult-to-replace item, I expected a more reasonable and accountable approach to resolving the issue. Unfortunately, this experience did not meet that expectation.

I spent over 3000 dollars and paid for mounting and I thought installing ( I was told to buy brackets) so now I have to get antenna people to do tuning!!!!MF

They don’t look after you if there is a warranty issue. Will look for any way out. Won’t be buying again from JBHiFi Ipswich.

Disappointing "Extra Care" process and poor resolution
I purchased a bread maker from JB Hi-Fi along with their "Extra Care" cover. Exactly as expected with a faulty product, it stopped working after a year.
I went through the proper channels and sent it to SquareTrade. A few days later, I received an email confirming I was eligible for a replacement of the exact same brand and product, and that JB Hi-Fi would contact me to arrange it.
When JB Hi-Fi called the next day, they told me they didn't have the same product in stock. Instead of sourcing one or offering an equivalent upgrade for the inconvenience, they gave me two choices: take a gift card or buy a different model—which requires me to pay an extra $75 out of my own pocket.
What is the point of paying extra for "Extra Care" and being promised a replacement if the retailer just forces you to spend more money anyway? Very disappointing customer service and resolution process. I shouldn’t be out of pocket to replace a faulty item covered by extended care.

paid for the Deliver, Unpack and Remove service, but JB Hi-Fi failed to provide the service I paid for.

I was instructed by text message to disconnect my old dishwasher before delivery, which I did. The driver then left the new dishwasher at my home, did not plug it in, did not remove my old dishwasher, and my order was still marked as Completed.

Even worse, I received an “All done” message asking me to rate the service, even though it had clearly not been completed.

Nobody contacted me to explain what had happened. Nobody attempted to fix the problem. I had to spend days chasing customer service before they finally admitted another booking was required.

The most unacceptable part was not the delay. It was that JB Hi-Fi closed my order as Completed despite failing to deliver the service I had paid for. If I had not followed up myself, I believe this order would simply have been left as “completed” with no further action.

This level of customer service is unacceptable, and I expected much better from JB Hi-Fi.

Extremely disappointed with JP Hi-Fi’s choice of delivery partner. Global Express has been a disaster endless delays, no accountability. JP Hi-Fi should take responsibility for their chosen couriers. Until they fix this, I won’t trust them with another order.

What a pleasure to buy off jbhifi been buying off jbhifi for 10 plus years iPads iPhone iPhone ear buds records dvds etc always arrived professionally packaged fast shipping same day in most cases never had a problem with any damaged items or faulty items I highly recommend them and is my number one go to store thank you jbhifi and stuff you are fantastic to deal with 👍

Aimee gave us The best service! With her great knowledge we are sure we have a computer, printer and other equipment that is just right for our needs. Thanks
Jb-Hi Fi in Burleigh West is great

Wish i could give it worst reviews, so bad company, so bad products and even worst service. Lost money like hell. I will throw their faulty laptop to them free of cost, because they dont have any shame whatsoever.

DO NOT BUY A TV FROM THIS COMPANY. ORDERED FRIDAY SUPPOSED TO BE DELIVERED SATURDAY, DELIVERY CANCELLED, DELIVERED SUNDAY, WOULD NOT UNPACK OR TAKE OLD TV AWAY. LARGE BOX WAS TO BE UNPACKED IN FOYER BUT THEY REFUSED TO UNPACK OR TAKE OLD TV. TOOK NEW TV BACK. 2 DAYS LATER STILL WAITING FOR A NEW TV THAT I PAID FOR THAT WAS TO BE UNPACKED ALONG WITH TAKING PACKAGING AND OLD TV AWAY.
CALLED STORE, 28 CALLS NO ANSWER! WALKED TO STORE HAD IT OUT WITH MANAGER, STILL WAITING FOR A RESOLUTION.
WHAT A DISASTER!
ALSO RERFUSED TO PROVIDE REGIONAL MANAGERS CONTACT DETAILS TO SORT OUT CONCERNS. STORE MANAGER CONTACTED 3 HOURS AGO AND STILL NOTHING FROM HIM. CALLED STORE MANAGER AGAIN, SAID STILL WORKING ON!
IT DOES NOT GET ANY BETTER WITH THIS OUTFIT.
ALSO USED ONLINE CHAT WITH JACOB G, LENGTHY DISCUSSION THAT CULMINATED IN BEING A WASTE OF TIME! ALL THIS FROM SUNDAY TO TUESDAY. TUESDAY A DELIVERY FINALY SCHEDULED FOR WEDNESDAY MORNING.
TV ARRIVES, IS UNPACKED AND IN TO THE LIFT.
INSTALLERS SET UP ON TV CABINET, POWERED ON AND SCREEN IS NOT WORKING. TV REPACKED IN BOX BY INSTALLERS AND RETURNED.
IN ALL OF THIS, THE TWO INSTALLERS HAVE BEEN THE BEST SERVICE, AS FOR JB, FORGET IT.
NOW WAITING AGAIN WITHOUT A TV FOR 5 DAYS SO FAR!

Do not rely on JB for any sort of honesty about delivery. They promise same day and next day delivery then don’t deliver. You then chat to a bot for 30 minutes and two hours later a ‘real person’. Pre orders are the same- they do not fulfil their commitment to the customer. Order from and independent and reliable record store not a multinational who doesn’t give a 💩 about you. By the way…way overpriced too.

Bought premium headphones ($550) from their Artarmon store. Hinges fractured after only 7 months due to a widely reported design defect.

Headphones have only been used in a home office situation, and never mishandled. JB claims that the damage is from "an extrernal force", so won't be covered.

In the warranty process, staff illegally claimed that the warranty decision was up to the manufacturer, then that earpieces falling off wouldn't count as a "major defect" because they might be repairable.

Used to be good. Now take orders on MacBooks and dont let you know there is a 6 week wait to get the computer because of a drop ship backorder arrangement. Customer service is terrible - just like every other big organisation now. I will just buy direct from Apple from now on

I strongly dislike jbhifi. I mean i find myself making online orders from them every few months, but the tally of bad experiences arent a one off. In the last 6 months: chose the cheapest postage, never arrived, was needed to be on the chat service for 3 hours in total to get a refund. Collectors items arrived damaged from the warehouse (sent in boxes that arrived unharmed externally), and today was sent an official sony product with the seal broken, so was either a return or damaged etc that they wouldnt have been able to sell at a store.

Just like the impression you get when going into stores these days, i wouldn't trust the entire company further than you can throw em as they say. Sellers on ebay take themselves more seriously than these guys.

Poor Customer service, False/miscommunication/misleading their customers,

Contacted to price match for one of the Apple products, but I was advised that the Digi Direct is not an authorised retailer for selling apple products, contacted Digi Direct had 50 mins of conversation and eventually they advised to contact Apple support directly.

So, called Apple support (+61 1300 321 456), they confirmed "Digi Direct is their official and authorised retailer", Went back to Jb hifi, because this is really not good spreading the wrong information, it felt like they were sort of trying to convince me to buy the item from their store for higher price! (as they mentioned there can be issues with the warranty if I buy from Digi Direct), instead of investigating this I got response that this information was provided by their product team and that is why digi-direct is considered as an unauthorised retailer for Apple products LOL.....!! which I don't really care, as I got information from the JB hifi representative which means this is what business has advised me!

And meanwhile the apple product got out of stock/Awaiting stock on Digi Direct! And still JB hifi didn't considered Digi Direct as authorised retailer, Now I was very annoyed! I requested the JB Hifi adviser to transfer me to the product team or someone who can call and confirm with Apple - as I have already confirmed this and I am certain that Digi Direct is an authorised retailer! But the person said I can add my feedback lol.... (Not even sure if someone from JB hifi will ever see my comment!) in the end the chat was not transferred!

Then I called Jb Hifi support (+61 135244), Same response and same explanation (not surprised) and she was not letting me speak, according to her I was being rude as I said that JB hifi Customer support is miscommunicating and misleading their customers! Interesting, she insisted me not to say that but I will still say that unless JB Hifi stop making these miscommunications as I don't really care whom I am speaking with (Call is recorded they can always check who was rude and who wasn't), but the JB Hifi representative should understand that they are representing themselves as they are representing a business. If, calling JB HIFI customer support is miscommunicating/misleading rude for JB Hifi as a business, then calling Digi Direct as an unauthorised Apple retailer (false claim — feel free to verify with Apple support) is rude too! Overall Worst conversation I had with any customer support!

Also not to forget! I was threatened by the adviser that she will hang-up my call which is ridiculous — there was no empthy, felt like she didn't even want to have a conversation! This explains if you have any issues with any product bought from JB hifi and if you contact JB hifi customer support: you never know, you might be treated like this!

I have been a loyal customer of Jb Hifi, they can check and verify my record, bought like 5 phones in last 2 years from them — but not anymore due to this incident! Small thing has become huge now! Because Jb hifi don't even agree that their information was incorrect or outdated! It was easy to apologise and politely say that the information was outdated but no they chose to fight and being rude!

And if you can't match price, you can politely say that according to your competitor's list you are unable to match the price for Apple products etc.! It was simple and easy — rather than causing such a scene by giving false information!

I spend my 2-3 hours on this mess and lost the opportunity to buy the item from Digi Direct as I thought it was not an authorised business to sell apple products — Thanks to Jb Hifi Support Team!

Didn't even hear "apologise" single time from the person on call! WORST CUSTOMER SUPPORT!! I would never recommend anyone to buy anything from Jb Hifi anymore unless there is an exclusive JB HIFI item.

Jb hifi is free to check my record, I have never been rude to them in the past! Very UNHAPPY/UNSATISFIED with the customer support!