Haybrook Reviews 274

Ryan is an absolute pleasure to work with, quick and amazing at what he does. An asset to the company!

Very unprofessional @ Gleadless branch! All promises at the start but never delivered. All I can say is Charlotte Eyre (mortgage advisor - not part of Haybrook) saved the day for me!! After a painful process they then advised me to use their solicitors Beaumont legal - they should be ashamed of this referral!!!!! They are absolute cowboys. Much better estate agents out there do some research and move on!!!!!

I received a letter from haybrook gleadless branch in Sheffield saying if you are interested in moving home book an appointment with us so we can value your home and talk you through the steps of moving. We are wanting to move into a bigger home now we have children so my wife booked a day off work because they could only get Wednesday mid day. 6pm the day before we get a phone call saying theres been a double booking we need to reschedule...we was slightly annoyed with booking time off work but thought it happens so had to arrange again for a couple of weeks later..That morning two hours before the appointment they phone goes again sorry we need to reschedule...it is very unprofessional I will never use this company again. They obviously think people can waste time and money never again

The staff at the Haybrook Gleadless branch are liars who are not to be trusted.

Megan has been super helpful in getting my new contract sorted!

Megan Hodson and Katie Woodhead are a please to work with as a tradesman and it is refreshing to see an agency deeply care for their tenants - outstanding !

Rude! Racist! Did not make me an appointment to view a house! Kept asking for information which I have provided and so did my solicitor! Unbelievable!

I have been overwhelmed with the help and support from Katie. Keeping me up to date daily with the progress of my move in. So helpful can’t be grateful enough!!

Just wanted to say a big thank you to the team at Swinton branch, Luke for taking some great photos, Jodi for always been on the other end of the phone and especially Sharon Bennett. Our sale hadn’t been the most straight forward and with the added pressure of Covid. We finally got to completion day, Sharon was keeping us updated and then when things looked like it might not go through without Sharon it probably wouldn’t have so for that we’ll be forever grateful, we’re in our new home now and very happy so thanks again.
Mick

Very unprofessional work. Estate agent came out to speak with us and was badmouthing a conveyancing solicitors we are looking into. Very unprofessional to do. Would not recommend.

Dan at the Chesterfield branch was excellent,he replied to messages and calls exactly when he said he would.He was very honest when supplying information, unusual in this day and age.

We found Haybrooks to be professional,friendly & COVID friendly, especially Hayley easy to speak to always responded quickly & a credit to Haybrooks. We will recommend to family.friends & our clients. Thankyou .

Well, where to start?!!!
Got In touch with the gleadless branch via their contact pages and via Rightmove/Zoopla. Heard nothing after a week, emailed again, heard nothing, rang up the branch, polite and respectful on the phone, spoke to Tom. Tom said he would relay the message for me to view the property. I heard nothing! I rang Gleadless again, spoke to another man, similar sort of plan, I'll relay your message, again, surprise surprise! Nothing.
I was very interested in this property, so contacted them again via contact form, finally after about 4-5weeks of chasing they phoned and left a voicemail, saying I could view the property. Within 15 minutes, I phoned them back only to be told they had just received an offer on it, unbelievable!!!.
Anyway, being the optimist that I am, I enquired about another property, communication was quite swift this time and an appointment was made for today at 12:30pm, I arrived 5 minutes early and stood outside in 0°c alongside another viewer, no sign of Hayley, paced up and down to keep warm, rang the phone number I had received a message on from haybrooks the previous day, number unknown. Wow! Rang the branch to be told I'd got through to the concierge, he would pass on the message urgently. The other viewer rang the agents to be told Hayley was inside, so he knocked on the door, no response. No-one rang back, Hayley didn't ring, I wondered if she'd been hurt, so I knocked hard on the door and looked through the letterbox, no response, I decided to give her until 12:50 and then I was going. At 12:50pm I left and went home. 45 minutes after my appointment, I got a phone call from the office saying Hayley would phone on her mobile, he asked me how I was, I said cold, he laughed. Hayley phoned, but the line was dreadful, she said she'd been inside until 12:50 when she had to leave due to further appointments. If this was true, why didn't she answer the door? Why didn't she ring her clients and how the hell did she get out of the door and I didn't see her?
I am a very patient and tolerant woman, but my goodness, this service has been absolutely shambolic from start to end.
Unprofessional and unapologetic.

I was supposed to get paid on the 17th of December 2020, until now I am still chasing the accounts team to make a payment to me. I've been told numerous of times I will receive a call from the accounts team by the end of the day but I am yet to receive a phone call. The time of the year where people need to get paid the most, I am really disappointed with the services. Unreliable and disappointing.

Many thanks to Megan extremely polite helpful young lady , my confidence in Haybrookes has been restored after dealing with Megan , customer care is everything thanks Megan .

Katie was always lovely to deal with and always helped when issues arose. Always responded promptly and professionally. Great team at haybrook!

No communication from Katie or landlord regarding problems that need sorting, two been electrical issues which can't solve ourselves and repairs that just get ignored not had cooker for third week and can't open windows no keys god help us if they where a fire. Call yourself a property manager never rent from haybrooks again.

I have had a pleasant experience so far with Haybrook. Very efficient in finding me new tenants when my previous tenants moved on to buy their first home. Megan is my main point of contact and she is always quick at responding and dealing with any queries efficiently.

Great friendly service from both Megan & Katie. The advice and support they offer is much appreciated :)

I recently had an issue with a property manager from Haart and contacted Katie. She immediately responded, and with an incredible level of professionalism and understanding, went on to resolve the issue. I cannot express in this small box how grateful I am for Katies involvement and the steps she took to help. She single handily changed the view I had of the entire company from one I would avoid at all costs, to one I would be more than happy to deal with again. If everyone in Haart could be even 10% as good as Katie, they'd be the only business in the game.