HealthEquity Reviews 

Customer service helped me evaluate issue point (funding, credit card or transit app) and next best point of follow up.

The associates I spoke with were very pleasant and helpful during the troubleshooting. They made you feel like they really cared!

The representative, Clara, did not give up while helping me find my account that was hidden on the Website and in her system. After finding it, she provided genuine support in answering my questions. She was a great representative for the company.

My representative was friendly, helpful and efficient in helping me over the phone!

The receptionist

Great customer service

The representative was not only extremely capable and helpful but had an incredibly positive attitude. My issue dealt with more than one facet and her patience with me was exemplary!
I got off the phone and told my wife how helpful she was and what a positive attitude she exuded.
It was a memorable call simply because she made it so pleasant !!

I don't know why FSA's are so hard to deal with. My last one was too. I got sent two different cards with two different numbers. Had to talk to three different people to find out if the second card sent to me was a mistake. It was.

Health equity decides how much your providers should be charging you, and if that number doesn't add up, they make you pay the difference.

I'd love to be charged less by my providers. Why doesn't Health Equity go after the providers instead of forcing me to pay out of pocket?

They always flag my Zenni Optical purchases and make me pay back money, even though the glasses online are easily half the cost of any in-store glasses whose receipts are always processed without issue.

Knowledgeable, patient, friendly

The customer service associate was very kind and helpful. Quickly resolved my questions and concerns.

You have to show receipts for the money you work for and still gets denied after you show the receipts because they have so many requirements in order for it to get accepted

I use to enjoy using HealthEquity. However over the last 10 years their services have become a horrible mess. Some items only work on the app. My doctor has issues processing payments if I use the website instead of coming in and using my card.
The last nail in the straw is their implementation of passkey and using Plaid for reimbursement.
The passkey always breaks and the app never prompts me. I have to click on the use passkey and scan QR Code.
Payment reimbursement is broken so I can’t get reimbursed now unless I pay $2 for a check and wait 10 days.

I submitted 6 claims to be reimbursed. I had 6 out of 6 claims denied. In each case, I submitted the receipts that my service provider gave me. I am extremely dissatisfied with HealthEquity's Pay Me Back program. The process has been frustrating, inefficient, and far more complicated than it should be for customers simply trying to access their own healthcare funds.

I called about my card being suspended due to a documentation glitch. The agent was extremely helpful, polite and fixed the issue.

Was very quick and easy. The agent was kind and efficient.

I was having difficulty logging into my account, the representative was very patient, understanding and answered every question I had and asked at the end of walking me through the process was there anything else she could assist me with.

I am unable to log in on the app or on the desktop. I have spent an hour calling in for help and been disconnected by Health Equity representatives 3 times. I set up a passkey in the past and it worked. No idea why it won't work today and obviously didn't get any help from the representatives. No one called me back despite me giving all of them a call back number.