As with every One Heimat order, the delivery was very quick and the quality excellent. Certainly the place to go if you are looking for a taste of Germany in the UK. Great variety of products. Canno... Toon meer
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Lees wat reviewers zeggen
Ordered for the first time. Little hick up with Address. Immediately solved. Lovely products. Arrived real fast and in perfect condition. Will definitely be ordering again . Excellent xxx
Great that I can readily purchase products that are somewhat difficult to find otherwise. My only grouse would be the delivery by amazon - I was bombarded by messages from them and then when they del... Toon meer
I can obtain some German foodstuffs from Lidl and Aldi, but many of the things I grew up with, like Teewurst, Bratheringe, Griebenschmaltz, proper Leberwurst, proper red cabbage, Knoedel, just aren't... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Heimat.one is the home to original German products in the UK. Buy authentic German food at Heimat.one. Find all your favourite brands in one place with quick and hassle-free delivery.
Contactgegevens
14 Betony Rise, RG42 5AF, Bracknell, Verenigd Koninkrijk
- 020 8125 4679
- mail@heimat.one
- heimat.one
4,7
Uitstekend
389 reviews
Zo gebruikt dit bedrijf Trustpilot
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Easy transaction
Easy transaction, quick delivery and no messing about!!
Excellent service - thanks
4 oktober 2023
At last I can can buy a large selection…
At last I can can buy a large selection German food.
1 oktober 2023
Nice produce for a sensible price to…
Nice produce for a sensible price to remind me of my time in Germany. Postage and delivery charges were also sensible and delivered quickly.
30 september 2023
Got what I wanted and superfast delivery
30 september 2023
Just love all my little German “goodies”
28 september 2023
Fantastic customer service
Fantastic customer service, great products, and quick despatch.
26 september 2023
What a sticky mess. Totally unprofessional
The order contained 2 jam jars. They were put into the cardboard box without any protection and 1 of them broke. All my other goods are covered in jam and as it must have happened early during the dispatch all the packaging of the other goods are soaked through and extremely sticky. I have tried Heimat customer services, who are not answering the phone and although the recorded message says that you can leave a message, this is not possible. I am extremely dissapointed.
14 september 2023
Review zonder uitnodiging
Antwoord van One Heimat
Dear Customer, we sincerely apologize for this unpleasant experience. This should not have happened and we will work on fixing it. Here is how:
(1) Any jars have to be wrapped properly to minimize potential issues. The fact it wasn't in your case is a clear mistake by the warehouse team and we will address it.
(2) We may not have an Amazon-style call centre and we don't use chatbots or AI-assistants because we believe a personal interaction is worth so much more. However, we aim to respond to each inquiry within max. 12 hours, usually it's within 4 hours. If this wasn't the case here, then we will definitively have to improve - and we will!
Very pleased
Very pleased. The speed with which it was delivered was amazing. The packing was well done. Unpacking the goods felt like home!
7 september 2023
Great german food
It has a good choice of foods etc ,everything I have bought has been good quality can not fault this ,also fast delivery all round very good
5 september 2023
Great service prompt delivery
Great service and variety of German foods including bread and confectionery.
5 september 2023
5 stars for excellent products and…
5 stars for excellent products and sensible prices. The parcel was processed quickly and arrived safely.
3 september 2023
Very fast and fantastic service
3 september 2023
Excellent Service
Customer service excellent !! Resolved a delivery query and super friendly *****
Nothing negative whatsoever 👍
Will definitely be ordering again.
My new go to German food supplier 🙂
3 september 2023
All the food arrived and was well…
All the food arrived and was well packed so nothing was damaged. It was delivered within 2 days.
2 september 2023
Change your shipping provider
2 september 2023
Antwoord van One Heimat
Hi and thank you for taking the time to share your feedback with us. Your input is invaluable and we genuinely appreciate your honesty.
We're sorry to hear about your recent shipping experience. We understand that reliable and efficient delivery is crucial to your satisfaction. To address your concerns, we've taken steps to provide our customers with more flexible shipping options.
At Heimat, we offer two primary shipping choices:
UK Delivery (All Couriers): This option provides access to all our trusted couriers for your deliveries.
UK Premium (All Couriers excluding Evri): If you prefer to avoid Evri, this option allows you to utilize all our courier services, except for Evri.
We want to assure you that we are actively working to enhance our delivery services and are continuously evaluating our courier partnerships to ensure a better shipping experience for our customers. Your feedback serves as a crucial part of this ongoing improvement process.
Please feel free to reach out to our customer support team if you have any specific delivery preferences or if there's anything else we can do to make your experience with Heimat exceptional.
Once again, thank you for sharing your thoughts with us. We're committed to delivering a service that meets and exceeds your expectations, and your feedback helps us on that journey.
Kind regards,
One Heimat
I love my German Wurst and other German…
I love my German Wurst and other German products.
When my parcel was delayed Serena promptly replied to my email and kept me informed.
Great customer service.
26 augustus 2023
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