Hellofresh LuxembourgReviews 

Es ist so einfach mit Hello Fresh zu kochen...immer ist was im Haus.
Dieses Geschäft bietet konstant wirklich frische Produkte an, und ich bin immer beeindruckt von der hohen Qualität und Frische, die sie liefern.

Good recepies easy to cook enough to eat

I love the recipes and the delivery is done well. I wish that you could choose to either substitute ingredients (e.g. carrots, in lieu of green beans) or you could opt out of certain ingredients. We end up throwing out certain ingredients that we just don't like or are allergic to, and it is wasteful. I also wish you could tell if the chicken was raised outside. Other than those two complaints, we are quite satisfied with the food and the variety of recipes.

I love it how much vegetables are always included in the packages. The recipes are very easy to follow. The delivery is always timely. I also like how the recipes are grouped on the website by how long it takes to prepare. What I would ask you to improve is to add bio options for animal derived products like eggs and meat. I would be willing to pay more for this option. Also, we don't often order meat recipes but 2 times when we did meat was not of good quality. Chicken with a lot of fat and once we neede to throw it away because it smelled badly even though the product was still within due date. Otherwise the servise is of huge help to our family! Thank you.

Package is good organized. Unfortunately all is in French and no English translation available also on the website. Some of my items was having limited "expiry date" so in stead of eating a steake on Sunday I had to make Bao Buns :) Not a big deal but if you want to make Sunday dinner "nicer" all items should have the validity for the entire week. Beside tat I like the recipes options. I have ordered 3 boxes so far - lets see how prices will looks like after that time. If competitive I will stay - otherwise will look for something else.

Dieses Geschäft bietet konstant wirklich frische Produkte an, und ich bin immer beeindruckt von der hohen Qualität und Frische, die sie liefern.

Today (14 Nov @ 15h15 in 8233 Mamer) I had a person from Hellofresh-Luxembourg ringing at my private door. My door bell says very clearly "no advertisement, please". I opened the door, a sales representative of Hello-Fresh complained that she had already rang my door bell twice - and that my dogs scared her ..., I asked what she wanted and had she not seen the "no-advertisement". No she said, it was not clear. I asked where did you NOT see it? She startet to insult me, that we were not nice and that the law in Luxembourg allowed her to ring the bell ... this started off from a bad foot! I do believe that hello-fresh should train their people to be respectful and stay away with a no-advertisement sign. We are good people, we work 14-16 hour a day, we donot like this kind of haressment AND we will certainly NOT buy in these circumstances

La possibilité à mon fils adulte à cuisiner avec les quantités justes et des recettes variés.

The ingredients are fresh, and the recipes are innovative and different from what I am used to.

The last box did not have what I had chosen. But most importantly there is NO WAY to reach out to someone. I did the chat thing and did not have an answer!!! Ever!
I wish to cancel my membership. How can I do this please?

Very nice presentation, quick and easy receipts.

Annuléiren einfach bestellungen!!!
annulons les commandes sans prévenir..
service après vente absolument NUL!!!!!!

plus jamais!!!!

In terms of menu:some elements are always missing from the recipes.

In terms of client service: your app is not 100% synchronised with the website. I’ve put a pause 6-22 September and the system didn’t no reflected it correctly. Therefore, backages during that time were delivered, waisted and my account charged. Could you please resolve this and let me know please?
I was trying to reach out to your client service but none of them speaks English (how is it possible do not have English service in a country full of expats?)
Therefore, client experience was awful

Ingredients get swapped for other ones.
Besides that definitely a hassle free experience.

Je commande Hello Fresh quand je manque d'idées pour cuisiner. J'opte pour des recettes faciles et rapides à cuisiner.
Il faudrait tout de même que les équipes d'halloween Fréchet repensent aux menus. Élaborez les menus avec des produits de saison et pas de tomates, et autres légumes d'été en automne et hiver.
Avoir plus de choix au niveau viande et poisson, des fois dans la même semaine il y a plusieurs propositions avec du poulet. Il faut varier.
C'est aussi pour des questions de variété ou produits hors saison que souvent je mets mon abonnement en stand by.

It's practical. Also made me use more veggies and less meat.
On the down side, still too much packaging and some could be avoided but they never reply to suggestions.

really fresh products; clear recipes; great volumes; absolutely tasty!!! Even for someone who cooks since over 40 years : learn something new, astonishing good !!! You can add a spice - or leave one... just 'a gusto' and still it's better than in most Restaurants!

It’s a good experience for trying something new

Very good experience, I like the concept.
One important thing that need to be improved: the quality of some vegetables (I receive red tomatoes that does not even have the red color, in this case it would be better to not deliver it and tell the customer that he has to find tomatoes by its own.
Stop almost all recipe with juice broth, this is the most unhealthy ingredient.

Fraîcheur des aliments exceptionnelle, avec poches de glace pour les viandes
Présentation irréprochable pour chacune des préparations culinaires
Visuel des fiches précis,clair et didactique
Aucun déchet, aucun gaspillage et résultat sur assiette identique à la recette
Livraison dans le créneau horaire annoncé
Sentiment total de liberté avec ce système où on peut suspendre parce que voyage, vacances .. changement du jour de livraison, possibilité de commander des kits pour soirée spéciale
MERCI