Hellofresh LuxembourgReviews 

Je ne prends pas toutes les semaines les repas mais je suis toujours surprise par les recettes.

This company is a scam ! Only signed up to see meal options and prices before deciding they are too expensive and cancelled my subscription, next thing they deliver a box of food and expect me to pay ! Now threatening debt collectors. DO NOT USE

Mehr als zwei Wochen nach Beanstandung einer Lieferung, in der wesentliche Zutaten (Hähnchenfleisch, Bacon) fehlten bzw. verrottet (Basilikum) waren und mehreren Versuchen, auf den dafür von Hello“Fresh“ bestimmten Kommunikationswegen Kontakt zum „Service“ aufzunehmen, habe ich bis heute keinerlei Reaktion erhalten, von einer Gutschrift auf meinem Konto für fehlende/verrottete Zutaten ganz zu schweigen! Deshalb korrigiere ich nun meine ursprüngliche Bewertung von 3 auf nur noch 1 Stern und pausiere, der Empfehlung des Unternehmens auf meine 3-Sterne-Bewertung gerne folgend, nicht nur für eine, sondern für zwei Wochen, um dem Unternehmen die Zeit zu geben, die es offensichtlich mindestens braucht, um auf Reklamationen zu reagieren.

Rapide, bonne et simple

Thought I’d try Hello Fresh again after a 9 month
break.
I wish I’d read the reviews first though.
I received my first box today only to find all menu cards missing along with ingredients.
Nothing seems to of changed.
Don’t waste your time and money on the subscription.
They just don't care!
When you get in touch it's always the same reply.

I have just received my second box of hello fresh. Not happy at all. I have had beef that was rubbery. Items from different recipes missing. Some items of very poor quality. Wrong recipe card sent. Customer service very quick to give you credit on your next full cost box. I had to really complain to get money back now for items I had to buy twice in effect. Only tried hello fresh as was recommended. I will go back to my previous supplier with whom I had no problems

Recette, site app que en français

In the last 2 weeks my Hello Fresh box has missed a key item and also had a spoiled item. I've been isolating with COVID and unable to source replacements. My experience now tells me not to rely on this product.

Hello Fresh a changé ma vie.
Les produits sont très frais, les menus variés.
J'ai découvert de nouveaux légumes et des nouvelles techniques de préparation.
Mes analyses de sang se sont améliorées et j'ai même perdu du poids.
Deux points négatifs: le temps de préparation est à multiplier par trois de ce qui est indiqué sur la feuille du menu et il n'y a pas une grande flexibilité si l'on veut changer l'adresse de livraison quand on part en vacances.
3e point négatif: HelloFresh a revu fortement le prix de ses menus à la hausse et a fortement réduit les quantités en légumes et en protéines, donc double augmentation de prix... dommage. ça serait bien qu'on puisse compenser par des réductions en guise de fidélité.

Cancelled because they were forgetting ingredients alot. They decided to send the next box anyway which we did not want!

They are now saying I have an outstanding payment and that they are going to send debt collectors.

Outrageous

176 box plus tard, je ne saurais plus me passer de HelloFresh. C’est totalement adapté à mon mode de vie et je n’y trouve que des avantages:
- ça soulage réellement la charge mentale liée à la préparation des repas
- ça réduit considérablement le gaspillage
- ça permet de découvrir de nouvelles recettes sans perdre des heures à en chercher (et en plus on peut les garder, mon classeur de recette est devenu très épais 😁)
- c’est varié, super bon et surtout je trouve que le prix reste accessible
- ça permet de réduire sa consommation de viande/poisson, c’est vrai que les portions sont parfois un peu petites pour certains, moi je dirais plutôt équilibrées. On a trop pris l’habitude d’avoir des gros morceaux de viande ou de poisson, et finalement je les savoure bien plus maintenant et au bout du compte j’ai bien mangé
- c’est flexible, on choisi son créneau de livraison, ils sont toujours à l’heure, et on peut faire pause facilement (mais je ne le fais jamais évidement, puisque je ne peux plus m’en passer 😉)
- j’adore qu’ils continuent les améliorations: avec des nouvelles recettes régulières, l’ajout de l’épicerie qui permet de bien dépanner quand je n’ai pas envie d’aller au supermarché (bon par contre je lorgne chaque année sur la box de Noël qui n’est jamais dispo au Luxembourg…).
Alors oui parfois il y a des râtés, ça arrive qu’il manque un ingrédient ou que le pot de yaourt soit éclaté, mais je m’en accommode parce que je suis vraiment super fan du principe. La qualité y est, et c’est vraiment un service qui m’est devenu indispensable.

Omg where do I start 4 out of 5 meals had ingredients missing, I ordered meals for 2 ingredients only enough to feed 1 person, cancelling the subscription was a nightmare, cancel option on website kept referring me back to edit/reschedule deliveries, in the end had to phone the main call centre to cancel as all requests sent via message centre ignored! Awful experience do not recommend at all!

We like the concept of receiving all ingredients for our dinners at home, clear recipes, we simply enjoy the boxes and nice meals.
What is missing is the possibility to make gluten free choices, that makes that I don't use them all the time as we don't digest too well all the pasta, rice and patato's involved...

It tastes very well, all ingredients are fresh and tasty. But IMHO the quantity for 2 persons could be more, for example spaghetti 180g for 2 is not that much.

No more headaches to find new recipes every week to eat healthy and varied.
No more spending hours on shopping lists and errands.
Introducing HelloFresh!
A lot of work in the kitchen because there are so many of us at home, but the children help out with the cooking and everyone benefits in the dish.

Voucher code didn't apply firstly and then was charged full price which I wouldn't have done if I had known. Then was told I would get a refund to bank and they gave me a credit which was not promised. Then tried to cancel and the website wasn't working to do this, then was charged that same night and was told I was lying and was refused a refund. Never dealt with a worse company.

Had a unpaid payment and the collection was sent to a debt recovery agency which I paid an oversight from myself and then I got an email to not pay that debt agency and pay them. I had already paid the debt recovery have tried to resolve by calling and emailing many times and still no resolve, I had 2 people not from the Uk answering my calls which sounded like kids being murdered in the background and he couldn’t even hear me and kept saying yes when I asked a question. The food and delivery is great but after service is the worse I have ever ever experienced

Well what can I say other than delivery is shocking yodel... need I say no more we had hello fresh for two weeks and both weeks we stopped in for the parcel on a Wednesday the first week it was supposed to be here at 3 and wasn't deliver till 7 and was then put in a communal garage not stated as safe place and had been left near the gat for anyone to see and take .... I though that's not too bad he/she is in a rush fair enough (recipe card also missing). However the food was ok and thought we would stick with it as it is ideal with us all working different shifts.
However this weeks was supposed to have been delivered at the latest 3 and its 10:30 at night and haven't received it. I contacted customer service and the individual stated it was due to the weather in which where I live have no issues and he stated it was out for delivery still (yodel stops delivering at 9) meaning raw meat, fresh veg and cream will be left in a van overnight . To which I got the response contact me if theirs any damage. Although hello fresh put an ice pack in the box the likelihood is this is not good enough to keep food fresh overnight as the ones that came last week were nearly completely melted on arrival. Not to state the obvious of someone being stuck in all day waiting for the parcel to never show up. Overall disappointed as this would of been ideal for our lifestyle and would of enjoyed it otherwise.