Do not buy from them! Their ‘expedited’ shipping takes weeks and their returns are at discretion. We returned a dress we got way too late and they didn’t even refund until we went to better business b... Toon meer
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The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one... Toon meer
Bedrijf heeft geantwoord
Ordered a dress for my sons wedding. Package was all ripped inside outer packaging, dress was rolled up, no tags attached, no dispatch note or invoice and dress did not look new. Originally requested... Toon meer
Bedrijf heeft geantwoord
We ordered a homecoming dress and almost immediately realized it wouldn't come in on time for the dance. I emailed customer service within the hour and Raven responded to my email very quickly. Since... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Contactgegevens
Verenigde Staten
- service@hellymoon.com
- hellymoon.com
2,3
Slecht
286 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Order #WBHMUS10930
Order #WBHMUS10930
Worst experience ever! My daughter ordered her prom dress from Hellomoon. We were sent a dress that was missing a strap to hold the back together. When I contacted the company they asked me what I would like them to do. When asked them to express a strap or a replacement dress so that it was here in time for the prom they refused. Instead they said I would need to send the dress back and pay for the return shipping or they could offer me a 10% refund and I can keep the dress. The dress was unwearable and my daughter’s prom was ruined!
30 april 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear customers,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@hellymoon.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Hellymoon Customer Care
Do NOT use this company
Awful service, one dress did turn up to which they offered 10% of its price to not return it. The second dress never has arrived. Awful business, do not let them have your money use other websites!
The reply below, does not mention that it was ordered a month a go, I didn't ask for tailoring its just a generic size 10 and after 2 weeks of emailing nothing has been resolved. I have asked for a cancellation, my money back...you get offered 10%! I. An copy and share all the correspondence if that is helpful to others so they can see the rigmarole that happens should you want to return it. Chinese company behind it with English address on label on the packaging.
6 mei 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Liana Bernard,
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is service@hellymoon.com. We are always here to help.
Kind regards,
Hellymoon Customer Care
Scam
Scam, as multiple others have said, you can’t return anything as they send you holding emails and then just stop replying. Quality is dreadful, normally check these sites but daughter said other people had ordered from them. Don’t do it, dreadful dress, dreadful customer service. And Hellymoon don’t bother replying to this, you have pointedly refused to send me return details so it’s a scam.
1 juni 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@hellymoon.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Hellymoon Customer Care
Wow you pay for a dress and it turns up…
Wow you pay for a dress and it turns up in a plastic bag , not good at all the quality is terrible £ 148 pound dress absoultey gutted I went to this site, . My daughters prom next week has left me upset and frustrated she won't be wearing it now need to find something else .
4 mei 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is service@hellymoon.com.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Hellymoon Customer Care
We received the dress and it is really…
We received the dress and it is really lovely.
Hellymoon were great in contacting me after I posted on here.
Hellymoon I think you need to check your contact form on your website just to make sure its working and thank you for contacting me.
25 mei 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Hello Helen,
Thank you for taking the time to share your feedback! At Hellymoon, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
Hellymoon
Please can someone contact us
Please can someone contact us. Waiting for a dress - expected last week. Order number #WBHMUK1532
17 mei 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Naomi Jones,
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is service@hellymoon.com. We are always here to help.
Kind regards,
Hellymoon Customer Care
Do not use this company it's a scam
Do not use this company it's a scam! Showing as a UK trading company and if you want to return they confirm to ship the goods to China at your own cost!!!!!
19 mei 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@hellymoon.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Hellymoon Customer Care
DO NOT ORDER FROM THIS COMPANY - SCAM ALERT
DO NOT ORDER FROM THIS COMPANY!
Impossible to return an item. Customer service responds days later without information on how to return. COmpany is a nightmare to deal with. There are no labels or sizes in dresses, yet they ask for photo's of the labels for return.
Avoid the frustration and stay away from this comapny.
Hellymoon - here are my 2 orders I now need credit for both.
I've already contacted "customer service" multiple times, so pls do not respond to this review by asking me to contact customer service.
WBHMUS11388
WBHMUS11078
15 mei 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear customers,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@hellymoon.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Hellymoon Customer Care
DO NOT order
DO NOT order! They are a scam! I had to get in touch with my bank and postal services which they told me it’s all fake they changed my tracking number to a fake number so I could not track my order and then I got the notification it was delivered I got NOTHING! And I called and they said my address wasn’t on my package and it was 4 ounces meaning it was a letter NOT EVEN THE DRESS! Hellymoon does not reply and if they do it’s days later after you email even when it’s supposed to be 24 hour service. Save your time!
14 mei 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@hellymoon.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Hellymoon Customer Care
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@hellymoon.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Hellymoon Customer Care
Total scam
Total scam. Do not order from this place I've been trying to return these dresses from the day they were received and either get ignore or a generic we will get to you. Shortly. This is a total scam.
14 mei 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Hello kimberly ford,
Thank you for sharing your review with us. At Hellymoon we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is service@hellymoon.com.
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Hellymoon Customer Care
DO NOT PLACE AN ORDER WITH THIS SITE!!
DO NOT PLACE AN ORDER WITH THIS SITE!!! WE PLACED AND ORDER, OUR CARD WAS CHARGED AND WE NEVER RECEIVED THE ORDER. WE HAVE TRIED MULTIPLE TIMES TO RESOLVE THE ISSUE AND SIMPLY GET EMAILS EVERY COUPLE OF DAYS WITH A DIFFERENT STORY ABOUT THE ORDER.
7 april 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@hellymoon.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Hellymoon Customer Care
NO REPLY FROM CUSTOMER SERVICE FOR…
NO REPLY FROM CUSTOMER SERVICE FOR RETURN. WE PAID EXPEDITED SHIPPING (3-5 BUSINESS DAYS) AND THE DRESS ARRIVED IN 10 BUSINESS DAYS, WHICH WAS TOO LATE FOR THE EVENT. CONTACTED CUSTOMER SERVICE RIGHT AWAY TO RETURN AND HAVE HAD NO REPLY. NOW APPROACHING THE 14 DAY RETURN MARK - WHAT IS GOING ON HERE????
5 mei 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Melissa,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@hellymoon.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Hellymoon Customer Care
Great dress!
The craftsmanship of their dresses is amazing. I'm so impressed with my purchase.
4 mei 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Hi Vincent Andrews ,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Best Regards,
Hellymoon Customer Service Center
Superb customer service
The staff was so helpful in finding me the right dress. I will definitely be back!
2 mei 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Hello Customer,
Thank you for your review! Hellymoon will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Hellymoon Customer Care
We ordered a dress for my daughters…
We ordered a dress for my daughters prom, did not receive a confirmation email and the dress arrived this week far larger than expected despite us taking pains to order according to the size guidelines online and with no tags or packing slip. To date I have emailed 3 times asking to return the item and received no response from the company. I note they are very quick to respond to positive reviews on trust pilot!! Please think twice before ordering- there is a lot of money at stake for an item that proves extremely difficult and perhaps impossible to return.
As a continuation of this review following the response below from Hellymoon, thank you for your well worded reply but please don’t pretend to care if you have absolutely no intention of letting me return this item. As requested I once again emailed (4th time) and once again have received no reply.
5 mei 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Cecilia Talbot,
I hope this message finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@hellymoon.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Hellymoon Customer Care
Have I been scammed?
The dresses are perfectly fine, but not the correct size for my daughter. I got a sinking feeling when they arrived with no tags or packing slip. They look new but have no tags or labels. I purchased them based on the stated promise of being able to return them as online shopping is a crap shoot on sizing. I've emailed Hellymoon multiple times since I received the dresses to initiate a return and no one is responding. Email is the only way of contacting them Have I been scammed? Am I out $250 for 2 dresses my daughter can't wear?
I also ordered from Zapaka, not knowing that they are the SAME company (yes, I am naive and didn't google both companies to check reviews. We were excited to find prom dresses she likes and jumped on ordering). There is even LESS time to initiate a return with Zapaka so if those dresses don't fit, (if they ever arrive) am I out even more money?
Hellymoon/Zapaka, please respond. Please make returns easier and faster. Please respond to customers' emails within 48 hours, especially if you allow returns only in a short window of time. Perhaps all will be made right and I can update this review but for now, I'm pretty worried that I'm out a lot of money.
Update May 9th. The company did respond eventually and said they wanted me to be "100% satisfied" with my purchase and would need photos of the dressed to start a return. I sent those immediately and a couple of days later, they offered a 20% discount on alterations. I said I wanted to return them and get a refund and they stopped responding. I have emailed several more times but have not gotten a response. DO NOT BUY FROM THIS COMPANY UNLESS YOU PLAN TO KEEP THE DRESSES AND WILL NEVER WANT TO MAKE A RETURN. Their return policy is 100% deceptive.
2 mei 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Cara DeBusk,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@hellymoon.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Hellymoon Customer Care
Stylish and affordable dresses
I found a beautiful dress at a great price. Can't wait to order more!
27 april 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Austin Cornish,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Hellymoon will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Hellymoon Customer Care
Stress-free shopping
Their customer service made finding the perfect dress a breeze. I'm a happy customer!
30 april 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Hello ,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
Hellymoon
Simply Stunning!
I purchased a dress from this company, and it exceeded my expectations! The quality is amazing, and the fit is perfect. I'll definitely be shopping here again.
18 april 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Hello ,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
Hellymoon
Beyond My Expectations
To be honest, I was skeptical when I first ordered this dress. The photos looked too good to be true for the price I was paying. But my doubts were washed away the moment I opened the package and saw its beauty in person. The vibrant colors, on-trend style and impeccable details far surpassed my expectations. I now see why this dress gets so many five star reviews. It really is stunning, well-made and perfect for any occasion or budget. I will definitely be a repeat customer.
30 april 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Hello ,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
Hellymoon
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