Do not buy from them! Their ‘expedited’ shipping takes weeks and their returns are at discretion. We returned a dress we got way too late and they didn’t even refund until we went to better business b... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one... Toon meer
Bedrijf heeft geantwoord
Ordered a dress for my sons wedding. Package was all ripped inside outer packaging, dress was rolled up, no tags attached, no dispatch note or invoice and dress did not look new. Originally requested... Toon meer
Bedrijf heeft geantwoord
We ordered a homecoming dress and almost immediately realized it wouldn't come in on time for the dance. I emailed customer service within the hour and Raven responded to my email very quickly. Since... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Contactgegevens
Verenigde Staten
- service@hellymoon.com
- hellymoon.com
2,3
Slecht
286 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
NOT HAPPY
ordered a dress August 24th. STILL NO DRESS OR RESPONSE TO ANY CONTACT I HAVE MADE! i have emailed multiple times and also done live chat that is silent. Very poor customer service and NOT HAPPY AT ALL!!!!!
16 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Ordered 2 dresses neither came
Ordered 2 dresses. Neither came. Took my money. No tracking numbers or confirmation codes.
16 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Worst Customer Service
Ordered a homecoming style dress for my daughter. Dresses were sized as numbers on the website, but dress received was a size large. Dress also was nowhere near the color pictured. Have been attempting to return for 2 weeks, but company stalls and tries to get you to keep the dress. Meanwhile they refuse to accept returns after 14 days. This is their way of stalling until their return window has passed. Would not buy from again.
2 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Do not order from Hellymoon
I placed an order with Hellymoon and they immediately charged my card. They provided no order confirmation and I have tried to contact the company through live chat and I’ve emailed 3 times. I have received no response. I would caution anyone to order with the company. Awful customer service and I feel like I was scammed.
11 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
RETURN POLICY IS A SCAM
A semi-formal dress was ordered and received. No response and they only give a small window to return and only IF they email you back with return codes. This company is a scam and I am now disputing the charge with my credit card company.
8 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
No HOCO dress thanks to these people
Item never arrived, does not answer emails nor provide any tracking information about shipment. Likely a scam, as evidenced by the multitude of negative reviews. My daughter has no Hoco dress thanks to them
11 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
I placed an order 5 days ago
I placed an order 5 days ago, requested expedited shipping for 3-5 business days. Didn’t get an order number, confirmation email or anything. I emailed them 4 days ago trying to get the tracking information with no response. I sent a second email 2 days ago with yet again no response. The order is supposed to be delivered by Monday at the latest. Hope it’ll be here on time or my step daughter isn’t going to be happy.
9 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
STILL HAVE NOT RECEIVED MY DRESS!!
STILL HAVE NOT RECEIVED MY DRESS!!! CUSTOMER SERVICE DOES NOT RESPOND!!! SCAM!!!!
7 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Dress never came…
I ordered a dress Aug 7 for delivery within 10-15 business days. They have sent me fake tracking numbers for a month. Every tracking number says no such number in the systems. They keep saying it's in transit but will show no proof of that. They are no longer responding and I have opened a PayPal dispute. Do not use this company.
7 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
The dress was not as described it…
The dress was not as described it looked very cheap and didn’t fit my daughter (was too small, I used the measurement guide) she wears a 6 or 8, I ordered the 8, it was too small.
I emailed hellymoon before the item arrived because it was late, and they were very responsive. I emailed them about the return, got one response right away, provided them with the info requested, and I haven’t heard anything since (5 days ago). I am close to my 14 day return window and very upset that they have stopped communicating. I have sent 4 emails over the last 5 days with no response.
Do not order from this company!!!!
My order number is WBHMUS12675
5 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Why is it that only 5 star reviews are…
Why is it that only 5 star reviews are acknowledged? I ordered a dress and am unable to track it with the given information. My event is this Friday, and so far, no dress and no response from customer service. I do hope someone will at least attempt to make this right. My order number is WBHMUS14530.
4 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Received dress but now can’t return because customer service doesn’t respond
I ordered a dress and it arrived in days however it is too tight. I do love the dress so I want to exchange it. However I emailed the customer service already twice and still haven’t received a response. My event is on September 29th so I’d really like to reorder the dress or get one from somewhere else if possible. How can I return or exchange this?? My order number was WBHMUS15106
31 augustus 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
No response from customer service
The dress we ordered did not match the online picture and it’s too big. I’ve emailed to return it, but no one is replying to my messages.
Order number- WBHMUS13524
I believe the reviews (all 5 stars!) on their dresses are false. I wrote one but it didn’t get posted. Hmm …
31 augustus 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
LISTEN TO THE 1 STAR REVIEWS
LISTEN TO THE 1 STAR REVIEWS.
NEVER ORDER FROM THIS WEBSITE/COMPANY.
Like other reviews I never received a confirmation email or order number, but they took my money. I immediately felt concerned and requested via PayPal to cancel the order. This company offered me a refund of 10%!…10%??! I insisted on a full refund they said keep the dress! I sad what dress I haven’t had one! They said what’s the order number? I said ‘that’s the point, you never gave me an order number!’ … anyway, long story short, I eventually got a full refund after threatening to escalate the complaint with PayPal.
Just save your time and stress levels by taking your custom elsewhere.
31 augustus 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
How long did it take to come in I…
How long did it take to come in I ordered a dress and it has not told my when it coming in? And I really need it to come in.Ok update the dress did not come in when it was supposed to  and I have emailed them twice and still no response
24 augustus 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Terrible Customer Service: Dodging the refund
I wish I had read reviews prior to purchasing from Hellymoon. Ordered 2 dresses and a pair of earrings. The first dress that arrived fit like a glove and my girl loved it! Second dress and earrings arrived separately. Earrings- adorable. Dress- Sizing was way off. Invoice said 4- a SMALL arrived. Fine. US 4-6 is often a small. Dress was super cute. BUT the bust/upper torso area was made for a 6-8 while the rest was 4-6. One has to be very top heavy to make this work. I carefully dissect the return policy and reached out as instructed. They replied back asking for pictures. I sent pictures of the dress, the package and the inside tag. Then they replied back w/ the policy. STALLING on providing the specifics to return. Of course, you know, you have 14 days from date your package arrives to process a return. I started the correspondence the SAME day I received the package. I have already reached out to my credit card company for charge back on the dress if Hellymoon does not give me the address in which to send the return. With that being said, only purchase from them if you are absolutely certain on the fit! Colors are difficult to discern on a computer monitor, so I am never worried about that. We are always okay w/ a small difference. What I am not okay is with a janky fit and a stonewalling customer service experience. BUY in THE US. SHOP where there is a solid, honest return policy (NORDSTROM, MACY's, etc). Shop local. Visit those local boutiques. My order number is WBHMUS 13113.
26 augustus 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Terrible service
Terrible service. I posted my return at the beginning on May, and have still not received my refund.
I followed all instructions completely.
My order number was WBHMUK1200.
Please review and respond, since you are ignoring my emails.
Update 15 August. After two more emails (the last one threatening another negative trust pilot review) I have finally got a refund, for two dresses that were sent back on 4th May. If you’re struggling to get a refund - keep contacting them. If you’ve never ordered with them - don’t.
31 juli 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
This company doesn't even deserve 1 star
This company doesn't even deserve 1 star, for quality or customer service.
Tried to return a dress that didn't fit daughter (cost £113.) I had multiple "script based" conversations via Chat with the company and packaged and sent as instructed (cost £28 via Post Office tracked.) The item is recorded as arriving in China on 4 June and Chat are no longer interested.
A total rip-off, the dress was very poor quality, and to top it off the Post Office inform me now that the max I can claim towards it is £50...
1 juni 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
about your order 230623574200075813…
about your order 230623574200075813 can't get a response about returning the item poor poor customer service never shop with them again
Item poor quality
1 juli 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Amanda,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@hellymoon.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Hellymoon
Received dress, too small, no returns
I did receive the item I bought, but it was much too small. Once you try something on, though, their return policy is that you can't return it.
21 juni 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Emilie Rodgers,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@zapaka.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Hellymoon Customer Care
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