Do not buy from them! Their ‘expedited’ shipping takes weeks and their returns are at discretion. We returned a dress we got way too late and they didn’t even refund until we went to better business b... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one... Toon meer
Bedrijf heeft geantwoord
Ordered a dress for my sons wedding. Package was all ripped inside outer packaging, dress was rolled up, no tags attached, no dispatch note or invoice and dress did not look new. Originally requested... Toon meer
Bedrijf heeft geantwoord
We ordered a homecoming dress and almost immediately realized it wouldn't come in on time for the dance. I emailed customer service within the hour and Raven responded to my email very quickly. Since... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Contactgegevens
Verenigde Staten
- service@hellymoon.com
- hellymoon.com
2,3
Slecht
286 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Do not buy anything from them…
Bought a dress 9/16 for my daughters homecoming. Website states it ships within 48 hours and I paid for expedited shipping to be sure it arrived in time. When dress hasn’t shopped within the time frame I sent two emails to cancel order with no response. Filed a PayPal claim as well and got no response from seller, so now it has went to next level with PayPal and then all the sudden today 10/2 I get a notification the dress has shipped. I no longer need dress as the event has passed and company won’t respond but I’m sure I’ll now lose my claim too since they shipped it even though it was way after the time frame their website states. Do not buy a dress from them!
16 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
I’ve been trying to return a dress for a month- no response
Update 10/30/23: After sending MANY emails, I finally got a response with an address to send the dress back to along with instructions I mailed the dress and it was received at their location on 10/20/23. Still no refund to my bank account.
Original: I’ve been trying to return a dress for a month. At first they requested more info which I promptly provided. Now radio silence, no one will return my emails. Very disappointed!!!
29 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
What a headache to deal with their…
What a headache to deal with their customer service! Shipping took much longer than quoted. They don’t email you back, and their 24/7 chat is more like 3/5. That makes it tricky or nearly impossible to try to return anything within the 7 day return policy period. We did receive the dress, but it was too big. They offered a refund of 20%, or I can pay for return shipping in hopes of a 100% refund. (I’m skeptical we’ll get any refund with the way this is going so far). Days later, I’m STILL waiting on them to provide a return address so I can get a shipping quote to find out if it’s worth it. I DO know I won’t be shopping there again.
** Update, when I responded to customer svc that I’d keep the dress and have it altered in exchange for the 20% refund, they never responded again. Buyer beware!
27 augustus 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
BUYER BEWARE!!!
I ordered 2 HOCO dresses for my daughter on 9/23 & paid for expedited shipping ($23+). Both showed "ships within 48hrs." Having heard nothing by Tuesday (9/26) afternoon, I emailed (btw-no way to contact them by phone) them to ask when my order was due to ship. Another 24hrs goes by & I forward the original email again & ask for an update (9/27). As of 4:30p on 9/28, still no response. I filed a dispute with my credit card on 9/29. They have refunded my money. However, I get notice that the dresses are shipping on 10/5 but are coming from China! There is NO where on their site that says it's shipping from overseas. This has been a nightmare!!! My daughter is SO upset!!! It's her Senior year & she's having to borrow a dress thanks to this horrific company!!!!
22 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
NO customer service NO Returns
I ordered a dress and like SO MANY it did not fit as sized! Also like SO MANY no one will answer my "LIVE CHAT" or "EMAILS" i am just stuck with a dress that AT BEST is sized 3 to4 sizes to small, EVEN though I paid $40 to EXPEDITE the shipping to SEVEN days!!!
do NOT fall VICTIM to this SCAM site that is AT BEST 3 notches BELOW SHEIN
25 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
WBHMUS19662 Want to return this dress…
WBHMUS19662 Want to return this dress and no one answers the emails and live messages. Please answer this message, I need to return this dress that did not fit.
27 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
This company is a SCAM
This company is a SCAM. Took $300 from me and never shipped the product. DON'T shop here.
13 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Horrible customer service
Horrible customer service. We ordered a dress for Hoco and they will not answer an email or live chat. DO NOT BUY FROM THIS SITE!!!
27 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Do not order from this site
Do not order from this site. It is a complete scam. They will steal your money!
26 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
I bought my dress on September 9th
I bought my dress on September 9th, 2023 still haven’t received it, sent multiple emails and no response. They sent me a tracking number that is fake. I needed this dress for hoco which was last weekend so I had to go but another dress. I would never recommend this site to anyone it’s a joke!!! Please don’t was your money with this company!
8 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
This is the worst company
This is the worst company. It is a complete rip off company based in China I bought 3 dresses for my daughter in august 23 costing around £300 and returned within the 7 days cost £50 to return and track. Nothing has come back and it is now Oct 23 Their return policy is non existent and they do not keep their word. DO NOT touch this website or buy anything. It does not do anything it says it does and steals money from honest people trying to trust a company. It is the worst I have ever experienced
16 augustus 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Awful service!
Awful service!! do not order from this company, it is a complete scam! Ordered two dresses and paid for expedited shipping. Received one timely, but the other took several weeks. Both dresses were cheap material and did not look like the photos. Requested a return and have been waiting more than 11 days for them to respond!
13 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Do not order from here...BS site
I ordered a dress for my grand daughter for homecoming. Said it would ship out within 96 hours and a 6-10 day deliver. Well....15 days later is still sits in unfufillled status. They have a "live chat" on their site..doesn't work, no customer service and NO response to any of the 10 emails sent requesting an update. Got the confirmation with the "order number" but NO other info. HOMCO is next week so had to find another dress and had to cancel my credit card payment to get my money back. NO feedback from company even after threatening reporting to BBB. Stay away and save yourself much disappointment.
11 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
If I could give zero stars I would
If I could give zero stars I would! Their return policy is a LIE!!! I have sent various emails. The ONLY response I got, well within my 14 days their site says (LIE), they asked for pictures of the dresses. Sent that and they ghosted me. I sent many follow up emails to Roel & the customer service email. NOTHING! If you think you may need to return, do not buy from them. The sizes are not true to size either. I ordered a size 0 dress and it came in with a small label on it so that dress did not come in true numerical sizes.
21 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Ordered two dresses for my daughters…
Ordered two dresses for my daughters homecoming with expedited shipping. Have not received our order and homecoming is 2 days away. Reached out several times to customer service via email and chat with no response. Awful experience!! Feel scammed and want my money back!
21 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
I have emailed twiceabout a dress I…
I have emailed twiceabout a dress I want to return and no response then the email has bounced. The dress is far too small, arrived late with no returns information in the bag. Very dodgy company.
21 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Order WBHMUS16695
Ordered a hoco dress for my daughter on 9/4. Still hasn’t shipped and I’ve emailed and tried chat several times with no response. I’d rather receive the dress than open a dispute with PayPal. Please update me asap.
4 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
AWFUL!!
AWFUL!!! What a rip off...do not bother with this company. We ordered 2 dresses hoping one would work for homecoming. Neither fit properly so we reached out to customer service the next day. NO response, no reply, no number to call. SO disappointed in the loss of money and will spread the word about this company.
8 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
Unprofessional
I am yet to receive a response from Hellymoon as to where my dress is. I have sent three emails over the space of two weeks and I’ve had no replies at all. Worst customer service I have experienced, and by other reviews it seems this is how they always operate business! Can someone please contact me to let me know whether or not I will be receiving the dress I paid for?!
18 september 2023
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer
Thank you for taking the time to leave a review about your experience with Hellymoon. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Hellymoon, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@hellymoon.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Hellymoon is a positive one.
Kind regards,
Hellymoon Customer Care
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