Do not buy from them! Their ‘expedited’ shipping takes weeks and their returns are at discretion. We returned a dress we got way too late and they didn’t even refund until we went to better business b... Toon meer
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The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one... Toon meer
Bedrijf heeft geantwoord
Ordered a dress for my sons wedding. Package was all ripped inside outer packaging, dress was rolled up, no tags attached, no dispatch note or invoice and dress did not look new. Originally requested... Toon meer
Bedrijf heeft geantwoord
We ordered a homecoming dress and almost immediately realized it wouldn't come in on time for the dance. I emailed customer service within the hour and Raven responded to my email very quickly. Since... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Contactgegevens
Verenigde Staten
- service@hellymoon.com
- hellymoon.com
2,3
Slecht
286 reviews
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Do not buy from them
Do not buy from them! Their ‘expedited’ shipping takes weeks and their returns are at discretion. We returned a dress we got way too late and they didn’t even refund until we went to better business bureau to complain. Then we only were refunded 70% of the original cost. This is a HORRIBLE company.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Erin, 🙏
Thank you for sharing your feedback, and we are truly sorry to hear about your disappointing experience. We completely understand your frustration — paying extra for expedited shipping, receiving the dress later than expected, and then waiting on a refund is genuinely upsetting, and we sincerely apologize for the inconvenience this has caused you. We take your feedback very seriously. 😔
However, we would kindly like to clarify a few points. Regarding the shipping timeframe, our website states below the "Add to Cart" button that the total order timeframe includes both production time and shipping time, and expedited shipping applies to the transit time after dispatch — we understand this may not have been clearly communicated, and we sincerely apologize for the confusion. Regarding the return and refund, our Return Policy outlines the return process and refundable amounts, and we confirm that your refund has been processed to your original payment method — we sincerely apologize that it did not meet your expectations and for any delay in our communication during the process. 📦📩
We have already sent you a follow-up email confirming your processed refund and the details of your case. Please check your inbox (and spam folder) at your earliest convenience. If you have any further questions, please don't hesitate to reach out to us at 📧 customercare@hellymoon.com. We genuinely hope we can bring this matter to a close together. ✨🤝
Best regards,
Hellymoon Customer Care Team 🌷
I ordered a dress for my daughter’s…
I ordered a dress for my daughter’s homecoming a few weeks back and it was getting very close to the date needed and no dress. I reached out to your Customer Service and got a quick response. When I went to check on the shipping I was given, it said I needed to down load an app which cost a fee/ I reached out again bc I was not doing that, bc I had already paid a steep shipping fee, and I asked if your end had shipping details. I was responded to professionally and promptly both times, and the dress showed up 3 days before event. So happy with the dress it’s beautiful. Your employee that helped me both times was named “Raven” they/them deserve an acknowledgement for great CS.
Best,
Amy
24 september 2026
Antwoord van Hellymoon
Dear Mimi,
Thank you so much for your lovely review! 💖 We're so happy to hear that your daughter's homecoming dress arrived 3 days before the event – and even happier that you're so pleased with it and find it beautiful! ✨
We completely understand how stressful it can be when a special date is approaching and the dress hasn't arrived yet, and we're sorry for the worry the tracking situation caused. We're glad that our team was able to respond quickly and professionally both times you reached out, and that you felt supported throughout. 🥰
Your kind words about Raven have been shared with them personally – they will be overjoyed to know that their quick and professional support made such a positive difference for you. We truly appreciate you taking the time to acknowledge their great customer service! 🌸
We truly appreciate your trust in Hellymoon, and we hope your daughter had a wonderful homecoming! 💃 We look forward to serving you again in the future!
If there's anything else we can help you with, please don't hesitate to reach out – we're always here for you! 💌
Best regards,
Hellymoon Customer Care Team 🌷
I had the best experience with my…
I had the best experience with my Hellymoon experience! Raven especially was the biggest help, she had quick responses and would keep me up to date on my order. Definitely loved all the help, especially my dress!!
13 september 2026
Antwoord van Hellymoon
Dear Customer,
Thank you so much for your lovely review! 💖 We're absolutely delighted to hear that you had the best experience with Hellymoon! ✨
It's wonderful to know that Raven was the biggest help – responding quickly and keeping you up to date on your order every step of the way. That's exactly the kind of dedicated support we always aim to provide! Your kind words have been shared with Raven personally – she will be overjoyed to know that her efforts made such a positive difference for you! 🥰
And we're especially happy to hear that you loved your dress! 👗💕 That truly means the world to us.
We deeply appreciate your trust in Hellymoon, and we look forward to serving you again in the future!
If there's anything else we can help you with, please don't hesitate to reach out – we're always here for you! 💌
Warm regards,
Hellymoon Customer Care Team 🌷
Excellent customer service
We ordered a homecoming dress and almost immediately realized it wouldn't come in on time for the dance. I emailed customer service within the hour and Raven responded to my email very quickly. Since I was requesting a cancelation within 24 hours of my order, she made the process very smooth and gave me no grief about it. She canceled my order and processed the refund within a couple hours. Very pleased with my interaction with Raven.
9 september 2026
Antwoord van Hellymoon
Dear customer,
Thank you so much for your lovely review! 💖 We're so happy to hear that Raven was able to respond to you so quickly and make the cancellation process smooth and stress‑free.
We completely understand how important timing is when it comes to a special event like homecoming, and we're so glad that Raven was able to cancel your order and process the refund within just a couple of hours – no grief, just great service! 😊✨ Your kind words have been shared with Raven personally, and she will be absolutely thrilled to know that her quick and helpful support made such a positive impression on you. 🥰
We truly appreciate your trust in Zapaka, and we hope to have the chance to serve you again in the future – with plenty of time before your next dance! 💃
If there's anything else we can help you with, please don't hesitate to reach out – we're always here for you! 💌
Warm regards,
Hellymoon Customer Care Team 🌷
I purchased the dress for my brothers…
I purchased the dress for my brothers funeral but it did not fit. I was able to return the dress and I received a refund in a timely manner. Thank you so much.
17 juli 2026
Antwoord van Hellymoon
Dear Sallyann,
We're truly and deeply sorry for your loss. 💔 Losing a loved one is never easy, and we can only imagine how heavy this time must be for you and your family. Thank you from the bottom of our hearts for taking a moment to share your experience with us, even while you were going through so much. 🌹
We're really sorry the dress didn't fit as expected—we know how much thought and care must have gone into choosing it for such an important occasion. But we're genuinely relieved that the return and refund went through quickly and without any trouble. The last thing you needed was extra stress, and we're glad we could take at least that small burden off your shoulders.
Please know that we're thinking of you during this difficult time. Take all the time you need to heal, and don't forget to take care of yourself too. If there's anything else we can do for you—whether it's finding a different dress or just answering any questions—we're only one message away. 🤍
Sending you warmth, strength, and our deepest sympathies. 🙏
Best regards,
Hellymoon Customer Care Team
Over the moon
I hesitated at first because of the mixed reviews, but I took a chance with Hellymoon and it paid off. My dress arrived sooner than expected and the quality is genuinely impressive — the material feels premium, the fit is perfect, and the craftsmanship is spot on. I can’t fault a single thing. I’m absolutely over the moon and would happily order again.
11 juli 2026
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Leanne Watson,
Thank you so much for your amazing review! 💖 We're absolutely thrilled that you decided to give us a chance and that we were able to exceed your expectations. Hearing that your dress arrived sooner than expected, fit perfectly, and impressed you with its premium quality and craftsmanship truly makes our day! ✨ Your trust means everything to us, and we're so grateful for your kind words and recommendation. We can't wait to help you find another dress you love for your next special occasion! 😊🌸
Best regards,
Hellymoon Customer Care Team
Poor quality, looks nothing like the photos!
The items feel incredibly cheap and don't match the website pictures at all. Plus, trying to deal with their return policy is a total headache.
25 juni 2026
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Gavin,
We sincerely apologize for any inconvenience this has caused you. We will carefully check your order and related product issues right away. Please contact us via service@hellymoon.com so we can properly resolve your concerns.
Thank you for giving us the chance to assist you personally.
Best regards,
Hellymoon Customer Care Team
Absolutely do not purchase
Absolutely do not purchase. Returning is a nightmare and product was disappointing
1 mei 2026
Review zonder uitnodiging
Antwoord van Hellymoon
Dear leeann taylor,
We will actively handle after-sales issues for you. Please feel free to reach our main mailbox service@hellymoon.com.
Thank you for giving us the opportunity to assist you personally.
Best regards,
Hellymoon Customer Care Team
Do not purchase from here
I would not recommend ordering from this seller.
The dress I received looked nothing like the photos. The color was completely different from what was advertised, and even the sequins were not the same style or quality shown in the pictures. For the price, I expected the dress to match what was being sold.
To make matters worse, the return policy is terrible. I contacted them within the return window, but after paying nearly $200 with shipping, I was told I would only receive $117 back on a dress that cost $175 before shipping. Losing that much money for a dress that was misrepresented is unacceptable.
The photos are misleading, the quality does not match the advertisement, and the return process heavily favors the seller. Save yourself the disappointment and order elsewhere.This version is strong, factual, and more likely to be taken seriously by other buyers.
15 april 2026
Review zonder uitnodiging
Antwoord van Hellymoon
Dear arianne smith,
We apologize for the trouble you encountered. We will handle your request promptly. Please email us at service@hellymoon.com.
Thank you for giving us the opportunity to assist you.
Best regards,
Hellymoon Customer Care Team
I am filing a formal complaint…
I am filing a formal complaint regarding my experience with Hellymoon due to deceptive practices, poor product quality, and an unreasonable return process.
First, the shipping timeline was significantly longer than expected, as the product was shipped from China without clear disclosure upfront. The extended lead time was not communicated transparently at the time of purchase, which set incorrect expectations.
When the item finally arrived, the quality was extremely disappointing and did not match the product description or images advertised online. The item appeared to be completely misrepresented, and I felt misled by what was marketed versus what I actually received.
The return process was unnecessarily complicated and burdensome. I was required to provide multiple forms of documentation, including detailed photos of the item, packaging, receipt, and proof of shipment with tracking. Additionally, I was responsible for paying return shipping costs, which was not made clear at the time of purchase.
After the item was returned and received, I was then informed—only at that point—that additional fees would be deducted, including shipping, restocking, and handling charges. As a result, I was charged an additional $40 and only received a $100 refund, despite returning the product in full.
This experience reflects a lack of transparency, misleading product representation, and unfair return policies. I would not recommend this company and advise others to proceed with caution.
19 april 2026
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Heidi Shook,
Hello, we sincerely apologize for your confusion and disappointment regarding the shipping time, product quality, and additional costs incurred during the return process. 💕 We fully understand your anger and dissatisfaction, and thank you for providing us with detailed feedback on your experience. It's important to clarify that our return policy clearly states: return shipping costs are the customer's responsibility, and the original shipping fee is non-refundable. Restocking fees or handling fees may also apply. Before you return the item and receive your $100 refund, all deductions are strictly in accordance with the return policy published on our website. 📋 Regarding your feedback, we have sent a corresponding solution to your email address. Please take a moment to check it (and also check your spam/junk mail folder). We hope to help you further clarify the refund details and do our best to find a more suitable solution for you. Thank you for your understanding and patience. 🌹
Best regards,
Hellymoon Customer Care Team
Took forever to come in then it looked…
Took forever to come in then it looked nothing like the photos. Material was cheap, the color was different and the material was different than showed on the picture. Do not order from here.
13 april 2026
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Belle Magner,
We are truly sorry to hear about your disappointing experience and sincerely apologize that the dress took so long to arrive and did not match the photos in terms of material, color, or quality. 💕 We completely understand your frustration — this is not the experience we want any customer to have. Please know that we take such feedback very seriously, and we would like the opportunity to look into what went wrong with your order. 📋 Could you kindly send your order details and photos showing the differences you described to our customer service email at **customercare@hellymoon.com**? Our team will carefully review your case and work with you to find a fair resolution. Thank you for your honesty and for giving us the chance to make things right. 🌹
Best regards,
Hellymoon Customer Care Team
This company is a scam
This company is a scam. I received a dress with zero tags on it. It’s very cheaply made. It had clearly been worn due to the stains on it and had a bad odor to it. The sizing doesn’t match up to the description either.
10 april 2026
Review zonder uitnodiging
Antwoord van Hellymoon
Dear ashley,
Greetings. We sincerely apologize that the dress you received was missing its tags, exhibited poor workmanship, had stains and an unpleasant odor, and did not match the size described. 💕 We fully understand your anger and disappointment, and we appreciate you providing us with such detailed feedback regarding this situation. We would like to clarify that every Zapaka dress undergoes a rigorous quality inspection process before shipment; we would never intentionally ship items that are stained, malodorous, or show signs of having been previously worn. The issues you have described are in stark contradiction to our consistent quality standards, and we take this matter very seriously and are committed to conducting a thorough investigation. 📋 In response to the problems you encountered, we have sent a proposed resolution to your email address; we kindly ask that you take a moment to review it (please also check your spam folder). We will resolve this matter for you as quickly and appropriately as possible. Thank you for your understanding and patience. 🌹
Best regards,
Hellymoon Customer Care Team
Order number WBHMUSSL14739
Order number WBHMUSSL14739. I ordered this dress around 9:58pm EST on 4/6/26. The charge is still pending. I chose expedited shipping as the dress is needed by 4/27. I have emailed AND have not received a response. Based upon the reviews and rating, I do not have faith that the order will be received or that the dress will be properly made according to the online photos. I am requesting cancellation of the order and full refund.
6 april 2026
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Keitha Frye,
Hello, we sincerely apologize for any concerns or anxieties you may have had regarding the payment status, delivery time, and communication response. 💕 We fully understand your desire to receive your dress smoothly before the due date, and thank you for providing us with detailed information. Please note that it's normal for the order status to initially show as "Pending," and it usually updates within 1-2 business days. We have received your email and take your request very seriously. 📋 As per your request, we have cancelled your order (order number: WBHMUSSL14739) and processed a **full refund**. The refund will be returned via your original payment method; the exact arrival time depends on your bank or payment platform. Please check your email (including your spam/junk mail folder) at your convenience; we will send you the refund confirmation information. We apologize again for any inconvenience caused and thank you for your understanding and patience. 🌹
Best regards,
Hellymoon Customer Care Team
Fake reviews and AI-generated customer photos
The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one dress), which is impossible. About half the pictures of supposed customers look like models, way too pretty compared to real online sites. While some pictures look real, the half with the very pretty women are not real. If you upload them to DeepAI Pro (which detects AI-generated photos), many of them flag as being AI created.
5 april 2026
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Mark Criswell,
Thank you for bringing this to our attention. We want to assure you that we take the authenticity of our customer reviews very seriously. We do not and would never fabricate reviews or use AI‑generated images to mislead our customers. All of our reviews come from real customers who have purchased and worn our products, and the photos you see are voluntarily submitted by them. Some customers do happen to be professional photographers or simply take exceptionally good photos — but that doesn’t make their experiences any less genuine. 😊
If you have concerns about any specific review or image that you believe may not be authentic, we would greatly appreciate it if you could kindly send the relevant details (such as the product link or a screenshot) to our customer service email at **service@hellymoon.com**. Our team will carefully review the material and investigate the matter thoroughly. Your help in maintaining the integrity of our platform means a lot to us. Thank you again for your honesty and for giving us the opportunity to look into this.
Best regards,
Hellymoon Customer Care Team
False Advertisement
I ordered a sparkly bodycon dress from this website and upon its arrival, looked nothing at all like the photos. The material was cheap, the neckline was a disaster, and even the color was wrong. I paid over a hundred dollars, plus $30 shipping for nothing but a glittery potato sack. Do not waste your money on their false advertisement.
5 februari 2026
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Lyrelle,
Hello, first of all, please accept our sincerest apologies. ❤️ We are very sorry to hear that you are so disappointed with this dress, especially since you had high expectations and paid a considerable amount for it. We completely understand your disappointment and are truly sorry for this experience.
We are always committed to providing the best possible fabrics and craftsmanship within your chosen price range and strictly controlling the consistency between the product and the pictures. However, seeing your feedback, we know that this time we have fallen far short of your expectations and failed to provide you with the expected quality. This is indeed a failure on our part. 😔
To rectify this mistake as quickly as possible, we have just sent you a customized solution to your email address, hoping to regain your trust and resolve this matter properly for you. Please take a moment to check your email (and also check your spam folder). We sincerely hope to resolve this issue for you.
Best regards,
Heelymoon Customer Care Team
Fraudulent Shipping Times
I placed an order for a dress for my daughter. I chose expedited shipping which was almost $40. It said 3 - 5 business days. It took two weeks to arrive. I have contacted customer services many, many times with no resolution for a refund on my expedited shipping fees.
I ordered a regular size, no additional tailoring. Nowhere on their website or product pages does it say that every single dress you order must be tailored so I needed to take into account their tailoring / production time.
What other business in the world adds production / creation time to their orders without disclosing this. The only way to know that every order includes tailoring time is if you magically know that you need to hover over the scissors icon. If you somehow know that you are supposed to do that, then it states, "Whether you choose a standard size or custom measurements, our tailors craft each dress to order."
Fraudulent shipping times advertised and extremely poor customer service when I followed up.
UPDATE: After multiple emails back and forth over a period of two weeks speaking with two different customer service representatives, nothing was done. After I posted this review online, someone reached out to refund the difference between expedited shipping vs. regular shipping. Thank you for the $11 back a month after my daughter's dress did not arrive in time for the event it was purchased for and for your poor customer service.
10 februari 2026
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Heather,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration this situation has caused you and your daughter. We completely understand how disappointing it must have been to wait longer than expected, especially after paying for expedited shipping.
We would like to clarify that while our dresses are offered in standard sizing, each item is individually made with care for every customer. This means that a production period is necessary before the item is ready to ship. For full transparency, this information is clearly stated on each product page, just below the "Add to Cart" button, where customers can review the estimated production and shipping timelines before placing an order.
That said, we truly regret that this was not more visible to you and that your experience did not meet expectations. We have just sent a separate email to you with a proposed resolution regarding the expedited shipping fee. Please kindly check your inbox (and spam folder) at your earliest convenience.
We sincerely hope to have the opportunity to restore your trust and make things right.
Best Regards,
Hellymoon Customer Care Team
Save your money
Avoid buying from this company. They advertise “100% refund”, but you need to pay to return the dress and ends up being more expensive than the dress.
I paid 150$ for dress and I wasn’t expecting what I received. The quality is super cheap product was delivered in terrible condition - the dress was wadded up in a plastic bag.
15 februari 2026
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Andy，
We sincerely apologize for the disappointing experience you’ve had with the poor quality, unsatisfactory condition of the dress and the high return shipping cost. Please note that our return policy does state that customers are responsible for return shipping fees. We take your feedback very seriously, and we kindly ask you to send your order details and related situation to our customer service email so we can further assist you.
Best Regards,
Hellymoon Customer Care Team
OrderWBHMUSSL13214
OrderWBHMUSSL13214 - $129 purple dress.
So far so good with this company. I never had to return anything Ive purchased. Their gowns are always in great condition and elegant. Customer care is also reliable. As a matter a fact today will be the first time I will be reaching out for a return nothing of their doing I’m just a little awkward on my size. I’ll keep you all posted regarding my experience with my return.
31 januari 2026
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Nancy V R,
We sincerely apologize for the slight inconvenience caused by the size mismatch of your purple dress, and we’re glad to hear that you’ve been satisfied with our products and services so far! We completely understand that this is not a result of our own mistakes, and we truly appreciate your understanding and honesty. We have already sent the corresponding solution for your return to your registered email address, please check your inbox and the spam folder for the email from our team. If you have any questions or need further assistance, feel free to contact us at any time. We look forward to your feedback on the return experience and are always ready to serve you better.
Best Regards,
Heelymoon Customer Care Team
3.5/4 star
3.5/4 star. I had concerns about orders from them so I emailed and talked through it with a customer care services person and got some good reassurance. So I ended up ordering the dress I wanted for my prom and they were very good and easy to work with quick responses, and reasonable timelines. We worked though what proper timelines would be and when I could expect my dress to arrive. I then recently got a email stating that it’s going to take an extra week or 2 to get my dress due to the Fabric my dress is made of. So I’m a little mad that i won’t be getting it when I was originally told I would be. But ultimately they were very good to work with and gave me free expidited shipping due to my concerns.
13 januari 2026
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Gracie Isaak,
Thank you so much for taking the time to share your feedback and for trusting us with your prom dress order! We sincerely apologize for the unexpected delay caused by the fabric of your dress, and we’re glad we could offer free expedited shipping to make up for this inconvenience. We truly appreciate your understanding and patience throughout this process, and we’re thrilled to hear you had a positive experience with our customer care team’s quick responses and helpful reassurance. We can’t wait for you to receive your dress and feel absolutely stunning on your special day—please don’t hesitate to reach out to us if you need any further assistance.
Kind regards,
Hellymoon Customer Care Team
Quinceanera Dress
I ordered my daughter’s Quinceanera dress from them…I was worried that it wouldn’t get here in time and I ordered expedited shipping, but it arrived before expected and it was stunning!! I ordered in September and her event was in November. She loved her dress and said she felt like a princess! We even got surprise gift. Would order from them again and highly recommend!
15 november 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Anel Soto Talley,
Thank you so much for taking the time to share your experience of purchasing a birthday dress! We were delighted to learn that the dress arrived early and that your daughter looked stunning in it, feeling like a little princess – this is exactly the dream experience we strive to create for every customer. We also sincerely thank you for your appreciation and recommendation of this surprise gift. We look forward to serving you again in the future!
Sincerely,
Hellymoon Customer Service Team
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