Do not buy from them! Their ‘expedited’ shipping takes weeks and their returns are at discretion. We returned a dress we got way too late and they didn’t even refund until we went to better business b... Toon meer
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The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one... Toon meer
Bedrijf heeft geantwoord
Ordered a dress for my sons wedding. Package was all ripped inside outer packaging, dress was rolled up, no tags attached, no dispatch note or invoice and dress did not look new. Originally requested... Toon meer
Bedrijf heeft geantwoord
We ordered a homecoming dress and almost immediately realized it wouldn't come in on time for the dance. I emailed customer service within the hour and Raven responded to my email very quickly. Since... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Contactgegevens
Verenigde Staten
- service@hellymoon.com
- hellymoon.com
2,3
Slecht
286 reviews
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Zero stars
Zero stars! Avoid this scam company. I lost $126 of my hard earned money. They purposefully make it impossible to get a refund if the dress doesn’t work for you and they want to know way too much about why. Nobody has time for that back and forth. I told them I hope they enjoy my money.
24 december 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Natalie,
We sincerely apologize for any inconvenience or frustration caused by your experience.
Due to the unique styles and designs we offer, the sizes of different products may vary slightly. This is because some styles may have a more relaxed or fitted appearance, which may affect the overall fit of the garment. Clothes can't be to everyone's liking. If you don't like this style of clothing, we also support returns and refunds.
Finally, we were very eager to conduct a special investigation into your situation and offer better assistance. However, after checking your username, we couldn't find your order number. So we sent you a message. We would be very grateful if you could give us feedback on your order information. Looking forward to your reply.
Kind regards,
Hellymoon Customer Care Team
Response to my emails where quick and…
Rebecca's response to my emails where quick and efficient. She was very accomodating and helpful.
18 november 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear America Alvarez,
Thank you for taking the time to write your review. We at Hellymoon really appreciate this.
Best Regards,
Hellymoon Customer Service Center Team
Exceptional customer service — Joyce and Hellymoon deserve recognition!
I don’t usually write reviews, but my experience with Hellymoon—and especially with Joyce—was so positive that I had to share. From the start, Joyce was kind, professional, and truly attentive. She took the time to understand my situation, explained everything clearly, and handled my refund quickly and smoothly.
What stood out most was her warmth, patience, and genuine care. She made me feel respected and valued as a customer—something that’s rare these days. It speaks highly not just of Joyce, but of Hellymoon’s commitment to great customer service and standing behind their policies with integrity.
Because of the excellent support I received, I would definitely order from Hellymoon again with full confidence.
Thank you, Joyce, and thank you Hellymoon, for turning a stressful situation into a positive experience!
20 november 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Reina Rodriguez,
We would like to thank you for your kind review. We at Hellymoon will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Hellymoon again soon.
Many thanks,
Hellymoon Customer Service Center Team
I ordered a dress, shoes and earrings
I ordered a dress, shoes and earrings. The dress is too tight and the shoes are poorly constructed, just putting them on I worried the heel (stiletto yes but still) would snap off.
I emailed 6 times now and keep getting automated responses that all shoes and accessories are non refundable and keep asking what issue I have with the size. It’s been 2 days now since I told them again it’s too tight and now no response.
The material was poorly made, stitching is bad as well. Highly disappointed and frustrated. Scam!! I also had to chat online 4 times to see when it would be mailed out because it wasn’t on back order and had been almost 1 1/2 months. Ridiculous. It’s 11/17/25 now and still no resolution.
2 september 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Heather Ehrhart,
we regret any inconvenience or frustration that your experience has caused you.
Firstly, we sincerely apologize for the unpleasant shopping experience you have had. Regarding the issue of when the order will be dispatched, our order time includes both the production time and the transportation time. This information is clearly indicated under the "Add to Cart" option on our website. Secondly, regarding the quality issue, our platform places great emphasis on product quality and will choose the most appropriate production method for the product. The size of the clothes is also produced strictly according to our size chart. If you think there is any problem, please provide the relevant information to us and we will verify it. Once we determine that it is our fault, we will be willing to provide a solution. Of course, if you don't like it, you can return and get a refund. However, earrings and shoes, which are relatively private items, according to our return policy, we do not support returns or refunds. But skirts can be returned and refunded. Finally, regarding the reply issue, our responses have always been very positive. Because we don't have your order number, we don't know exactly what happened. Please provide us with the order number so that we can verify the situation and give a solution.
Kind regards,
Hellymoon Customer Care Team
Poor Customer Service
If I could give 0 I would! Ask to cancel my order as it would take too long to deliver. After back and forth on their chat they agreed to refund 50% plus shipping. Waited a few days for a confirmation email. Never got it and they charged me the full amount.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Stephen M,
We are sorry to see that this experience did not meet your expectations.
Firstly, regarding the order time issue. There are relevant prompts on our website under the "add to cart" option. Our order time consists of two parts: production time and transportation time. Secondly, I haven't been able to find your order number. However, if you have agreed in the email, we will not fail to comply. If you have been informed of a refund, you need to be patient and wait for a few working days because the bank requires a certain refund period.
Finally，we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Kind regards,
Hellymoon Customer Care Team
Great Service
I had forgotten to take my code off for my discount and Joyce was quickly to help me and took care of it , thank you Joyce. I would highly recommend this Hellymoon and they have super cute dresses with great prices!
14 november 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Hello REGINA PORTER,
Thank you for your review! Hellymoon will keep make improvement with our products and service. Hope you enjoy the shopping.
Best Regards,
Hellymoon Customer Care Team
Not clear about refund options and feel…
Not clear about refund options and feel like we are stuck with clothed we will never wear
19 oktober 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Lauren Ashley:
Thank you for your business and for taking the time to write a product review. We are deeply sorry to hear that you are dissatisfied with our product. Please contact us to complete the return process. Email: customercare@hellymoon.com
We recommend that you provide your order number and email address so we can verify your situation.
All responses will be used to further improve our service and product quality. Please let us know how we can assist you with resolving your issue.
We apologize for the inconvenience and thank you for giving us the opportunity to correct this issue.
Sincerely,
Hellymoon Customer Service Team
The company should allow 14 days for…
The company should allow 14 days for returns vs. 7. It is my fault for not seeing the return policy but 7 days is pretty tight for the average family. Not to mention you have to reach out to them to begin the process. We are now out 140+ dollars bc i was 4 days past the 7 day window.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Becky Kimmet:
Thank you for taking the time to leave a review! We're sorry to hear you're dissatisfied with the return policy, but customers can view the policy on our website before purchasing, so placing an order assumes they agree to it.
Thank you again for taking the time to speak with us today! We've sent you another email, please check it.
Have a nice day!
Hellymoon Customer Service Team
Delay delivery /response and limited refund options.
I recently ordered a dress from this store, and I have to say, if you need your item within 20 days, do not choose this retailer. I placed my order on September 2 and received an initial confirmation email right away. However, by September 20, I hadn’t received any updates, so I followed up. On September 24, I got a response saying they couldn’t find my order.
I sent them a screenshot of my order confirmation, and the next day, they informed me that it was in processing. After that, it took an additional 8 days for my order to finally arrive. When it did arrive, the dress was beautiful and of good quality, but unfortunately, it didn’t fit as I had hoped.
I reached out to customer service on October 1 to initiate a return. They responded on October 10, acknowledging my return request but presented me with two options: they could refund me $9.00 and allow me to keep the item, or I could return it and be responsible for the shipping costs, with no reimbursement for the original shipping. This meant I would have to spend more out of pocket, with no guarantee of a quick refund given their slow response times.
Overall, while the dress itself is lovely, the poor customer service and long response times are major drawbacks. I won’t be ordering from here again; I’ve made the same mistake twice now, thinking it was just a one-time issue. Save yourself the frustration!
9 oktober 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Sendy ，
Hope you're doing well. Thank you for your review of the beautiful dresses on our website. We apologize for the cumbersome returns process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we've been working on this matter for the customer's benefit.
We note that we negotiated with you to keep your order and receive a partial refund, which you agreed to, and we've already issued the refund. If you still need a return address, we can provide one.
Best Regards,
Hellymoon Customer Service Team
The return policy
The return policy: you only have two options and one is not a full refund. You may get a 100 percent refund but as a credit to use on another purchase. You only get $26 back and get to keep a dress that doesn’t fit. This is not communicated when buying from this company! I will not buy from this company again.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Courtney ，
Hope everything is going well for you. We apologize for the cumbersome return process you mentioned, but most customers agree to keep their orders and receive a partial refund, so we've been negotiating this process for the customer's benefit.
As you know, we negotiated a partial refund with you, which you agreed to, and we've already issued the refund.
Best Regards,
Hellymoon Customer Service Team
My experience started out great
My experience started out great! My Granddaughter found her perfect dress for homecoming. Price point was doable and saw on your site that it was in stock and would ship in 48 hours, plus 6-10 business days for shipping so that worked in our timeline. I waited until day 3 and had not received any tracking or shipment notice. At that time I sent an email, but no response. The next time i used the chat to reach out and I was able to talk to an agent at that time. The agent at this time informed me it would take 12-16 business days to process the order and after it was processed then I would get my tracking/shipping information. I have to admit I was a bit frustrated hearing this. The agent gave me the link for return/ cancellation policy. The policy provided was unacceptable. Regardless of which way I was going to choose, it was going to cost me more $ and a high chance of being charged more, along with a percentage of my purchase price because I was at 4-5 days into the timeline from which I ordered it. This might have been ok had I known right away there was a 12-16 business day. processing time or notification after I ordered it that it would not arrive for 3-4 weeks! This a in stock standard purchase not a made to order with measurements. You need to get better on your website as this is misleading. My next email was more of how do I fix the issue as I felt I deserved a full refund being the website gave false information. This email and the next two were answered by agent Martin. I explained the situation and he replied in a timely manner and was very helpful and considerate. He was able to get my full refund as I requested. I am thankful that I was working with someone who understood my frustration and helped me resolve my issue. I also told him that I would try Hellymoon in the future, but would have to keep in mind that there was a long processing time. I think you need to have this information on your website, otherwise you are going to have frustrated customers like myself and some of them may not return or have the opportunity to work with someone like agent Martin. I am happy that this has worked out for me because now I can look at a future purchase knowing that the customer service after the fact has been wonderful.
Sincerely,
Jeretta Seidling
7 oktober 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Hello Customer,
Thank you for your review! Hellymoon will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Hellymoon Customer Care Team
Hellymoon - does not tell you the truth
Hellymoon told me they cancelled my order which I requested. They did not. They took my money and I have no dress. Their website states ,”Orders canceled within 24–72 hours after payment are eligible for an 80% refund plus the shipping fee.” this is a lie. Do not order from them. WBHMUSSL11819
27 september 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Amy Kossick,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced. We deeply regret any misunderstanding this may have caused.
We would like to clarify that according to our cancellation policy: https://www.hellymoon.com/pages/returns-exchanges
There are certain cancellation timeframes for customers, as orders are already in production and incur production costs.
We have sent you an email regarding your situation so we can discuss further and find a solution. Please check your email at your convenience. We look forward to hearing from you soon!
Kind regards,
Hellymoon Customer Care Team
Great Customer Service!
Marin was the one who I contacted and she was very helpful! She was quick at answering back and helped me fix what I needed to!
25 september 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Hello Kiley Miller,
Thank you for taking the time to share your feedback! At Hellymoon, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
Absolutely avoid buying from this…
Absolutely avoid buying from this company. The return policy is a complete scam. They advertise a "100% refund," but after you've gone through the trouble of returning an item, they hit you with a restocking and handling fee that they never mentioned before. It's a blatant bait-and-switch.
On top of that, the product was delivered in terrible condition—the dress was literally wadded up in a plastic bag. The entire process, from the misleading refund policy to the unprofessional packaging, was a complete nightmare. Save yourself the hassle and shop elsewhere.
16 september 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Chantel Cousar:
We apologize for the inconvenience. We've noted that you've been issued a 100% refund. Regarding the restocking fee, as stated in our return policy on our website, a $5 handling fee will be deducted for each returned item.
Zapaka sincerely appreciates your valuable review and will continue to improve our service.
Have a wonderful day!
Sincerely,
Hellymoon Customer Service Team
Very disappointed that you would not…
Very disappointed that you would not give me a return address to send the dress back because it was too big and did not have time to make an exchange before the event.. I asked several times for a return address for a refund of $94 but you would not do that. Instead you gave me $26 and wanted me to keep the dress.. What am I going to do with it?! Will never order from this company again and will definately advise others not to order unless they know the item will fit.
24 september 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Terry Monkus,
We are deeply sorry that you are dissatisfied with our product. Our return policy is clearly outlined on our website. If you contact us, we will provide a return address. However, for your convenience, we will negotiate with you to hold your order and provide a partial refund as compensation. If you disagree, we will provide a return address.
We note that you agreed to hold your order and provide a partial refund, so we are issuing a refund. If you disagree, we have sent you an additional email with a return address.
We treat every customer with integrity. Returns and refunds are standard after-sales services offered by all platforms for unsatisfactory products. Even if you do not wish to return the product, we offer other options, such as holding your order and providing a partial refund.
We have provided a return address and do not attempt to discourage any return requests.
Sincerely,
Hellymoon Customer Service Team
good communication if there was a…
good communication if there was a problem with the order. very kind people joyce was very helpful thankyou
20 september 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Addy,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Hellymoon again soon.
Many thanks,
Hellymoon Customer Service Team
Why does it take so long to ship an…
Why does it take so long to ship an item when we even paid the expedited shipping to get it for my daughter Homecoming dance since it has not shipped and order was place almost 2 weeks ago now im gonna have to go buy another dress because of the shipping process they have can't cancel the order will have to wait for it to come and do a return on it and from what im reading that's gonna be a drawn out process customer service is no help what so ever
12 september 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Marty carver:
Thank you for your inquiry. We would like to clarify that shipping times include processing and delivery times, and your order is being produced within the stated timeframe. This information is clearly displayed below the "Add to Cart" button on the product page.
On behalf of the company, we sincerely apologize for any issues you experienced with your order. If there is anything else we can do to address our errors, please let us know.
We recommend that you return your order.
We apologize again for any inconvenience and frustration this may have caused you.
Many thanks,
Hellymoon Customer Service Team
Shipping delays, arduous return process
The items took a long time in shipping, and returns required a whole lot of back and forth, negotiating and verifying that I did indeed want to return (we found a different dress while this item was in lengthy shipping so I did want to return). Once it was established that I did want to return, I was given 7 days to return it. It required a photo of the package, a photo of the receipt and the tracking information. Once they received everything I did get a full return and a nice email from Tiki, who was my liaison and was polite the entire time. I understand that they want you to keep what you ordered but I think this process could be made easier for customers. People often order many various dresses to try on for events because they are not in stores to try on. Making it easier on customers encourages potential clients to shop again. I will not be buy from Hellymoon.com in the future even though I think the dress is lovely. Even typing this review required jumping through hoops.
11 september 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Shannon:
Thank you for your feedback. We appreciate your positive feedback on our service, but we're very sorry to see your comments regarding our return policy. Our policy is to hold your order and issue a partial refund as compensation. However, if you do not wish to hold your order, we will provide you with a return address.
Of course, we've taken your feedback into account. We wish you a happy holiday!
Sincerely,
Hellymoon Customer Service Team
Return Experience
Even though the return policy was tedious and had many very specific steps, Marin did a great job walking me though them and answering all my questions. The return was only because the dress did not fit (to our fault). The quality of the dress was exceptional and we ended up ordering another one
29 augustus 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer,
We would like to thank you for your kind review. We at Hellymoon will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Hellymoon again soon.
Best regards,
Hellymoon Customer Care Team
Wrong color received. Horrible customer service. Stuck with a dress.
I waited over a month to receive my dress which was suppose to be sage green. It arrived and was very pale mint green. The quality and fit were actually very nice but this was for a wedding and completely not the color I ordered. I immediately co texted the company. Each email took two days to receive a response and after them offering me $10 to keep the dress, they then told me I had 7 days to have it post marked for return. I immediately informed them I had just left the country and it would be 9 days. They responded only with I had 7 days to return it. Needless to say I am stuck with a dress that is not the color I ordered.
I will never order from this site again.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Jamie Collins,
Thank you for reaching out regarding your recent dress order. We sincerely apologize for any inconvenience caused by the color discrepancy you experienced.
We have carefully reviewed the photos you provided and forwarded them to our manufacturing team for investigation. After thorough analysis, we have determined that the color variation you observed may be attributed to lighting conditions during our product photography process. We understand how frustrating this must be, especially given the special occasion nature of your purchase.
To resolve this matter, we have provided you with our return address and detailed return instructions. Please note that our return policy allows 7 days from the date you receive the return instructions and return address to ship the item back to us, instead of 7 days shipping time. We believe this timeframe provides adequate opportunity to arrange the return.
We understand that returning an item requires coordination, and if you have any scheduling constraints, we encourage you to seek assistance from family members, friends, or neighbors who may be able to help facilitate the return process during the specified timeframe.
Our customer service team is committed to ensuring your satisfaction, and we appreciate your feedback as it helps us improve our processes for future customers.
If you have any additional questions or concerns about the return process, please don't hesitate to contact us.
Best regards,
Hellymoon Customer Care Team
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