Do not buy from them! Their ‘expedited’ shipping takes weeks and their returns are at discretion. We returned a dress we got way too late and they didn’t even refund until we went to better business b... Toon meer
Bedrijf heeft geantwoord
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The website has supposed customers write-in reviews of clothing items they purchased along with pictures of themselves wearing it. The reviews are almost all 5* (average: 5.0 with 193 reviews for one... Toon meer
Bedrijf heeft geantwoord
Ordered a dress for my sons wedding. Package was all ripped inside outer packaging, dress was rolled up, no tags attached, no dispatch note or invoice and dress did not look new. Originally requested... Toon meer
Bedrijf heeft geantwoord
We ordered a homecoming dress and almost immediately realized it wouldn't come in on time for the dance. I emailed customer service within the hour and Raven responded to my email very quickly. Since... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
HELLYMOON is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Contactgegevens
Verenigde Staten
- service@hellymoon.com
- hellymoon.com
2,3
Slecht
286 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Update to 4 previous reviews
After 4 reviews, I eventually managed to get a response from Hellymoon's customer service and to resolve my issue. I now have a full refund for which I am very grateful. It was a long process but they came good in the end. Satisfied.
12 juni 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Hellymoon will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Hellymoon Customer Care
I wish i would have read these reviews…
I wish i would have read these reviews before ordering from here! Me daughter dress was ordered April 30th ( after speaking with a rep to ensure delivery would be made by 5/30). Now i have been informed that her dress will not arrive until the day of prom of possibly after. She is completely devastated! More so after reading these reviews, i cant stress how stressed we truly are! I specifically asked questions before moving forward, of course they can’t find records of the conversation. To see all these reviews for bad quality dresses, I’m broken. My baby girl day maybe totally ruined! I will never shop here nor recommend anyone else does. This is not ok at all
29 april 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Vermary Gonzalez,
We sincerely apologize for any inconvenience and frustration caused by your experience.
Regarding your recent complaint, we have checked your order. We cancelled your order on May 5, 2025, as per your request and processed your refund. Refunds usually arrive at your original payment account within 5 to 7 working days. Please check your refund in time.
If you have any other questions, please contact us.
Best regards.
hellymoon Cutomer Care
They send cheap dresses like from…
They send cheap dresses like from temu/shein but more expensive, and even not like described. When I wanted to return the dress they send me two different addresses for return, one in China and one in USA wtf?! .. not recommended at all.
11 april 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Klaudia,
Thank you for bringing your concerns to our attention. We understand how disappointing it can be when a product does not meet your expectations, and we take your feedback very seriously.
Please be assured that we are committed to conducting strict quality control measures before the delivery of our products to ensure that they align with the descriptions provided. Your experience is important to us, and we are dedicated to improving our services.
To assist you further, we kindly request that you provide your order number below. This will enable us to address your concerns promptly and effectively.
Thank you for your understanding, and we look forward to resolving this matter for you.
Sincerely,
Hellymoon Customer Care Team
I am very disappointed
I am very disappointed. The quality is horrible. I am so so sad that I spent so much money on SHEIN quality. I just want my money back. The material looks bad, feels bad and smells bad. Seriously the prices are not okay. I am returning it. Don’t buy!!!
23 april 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Hi K,
Thank you for reaching out to us regarding your recent experience. We sincerely apologize for the disappointment you have encountered with the quality of your purchase. Your feedback is invaluable to us, and we take such matters very seriously.
Please be assured that we conduct rigorous quality inspections prior to the delivery of our products to ensure that they meet our standards. We regret that your experience did not reflect this commitment.
To assist you further, we kindly request that you provide your order number in your response. This will enable us to address your concerns promptly and facilitate the return process.
Once again, we apologize for any inconvenience this may have caused and appreciate your understanding. We look forward to resolving this matter for you.
Sincerely,
Hellymoon Customer Care Team
I ordered a dress and it looked nothing…
I ordered a dress and it looked nothing like the picture, the fabric was not even what was promised. When I requested a refund they are doing everything they can not to stand by the policy on the website offering $12 credit and keep the dress that does not fit or can be work or for coupon credit for another item and then that item could not be returned. BEWARE!! DO NOT ORDER FROM HERE. And don't we find it odd that all the positive reviews have order numbers and folks who only have a history of 1 review and all the negative ones do not??? Which reviews do we think are real?? SCAMMERS
16 april 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Mary Louise,
Thank you for reaching out to us regarding your recent experience. Please be assured that we take your feedback seriously and are committed to improving our services.
We understand your concerns regarding the discrepancy between the dress you received and the image presented on our website, as well as the fabric quality. We strive to maintain high standards and will implement strict quality control measures before shipping to prevent such occurrences in the future.
To assist you further, we kindly request that you provide your order number. This will enable us to address your concerns more effectively and work towards a satisfactory resolution.
Thank you for your understanding, and we look forward to resolving this matter for you.
Sincerely,
Hellymoon Customer Care Team
Extremely poor customer service
Ordered a dress for my sons wedding. Package was all ripped inside outer packaging, dress was rolled up, no tags attached, no dispatch note or invoice and dress did not look new. Originally requested photographs, which were provided, then ignored all emails. Please do not use, would not recommend at all. Extremely poor customer service.
13 april 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Suzy Alexander,
Thank you for reaching out to us regarding your recent experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to clarify that our return policy, which allows for a 7-day window for returns, has been designed to ensure that most customers have sufficient time to evaluate their purchases. We understand that unforeseen circumstances can arise, and we strive to accommodate our customers' needs as best as we can.
Thank you for your understanding.
Sincerely,
Hellymoon Customer Care Team
The ordering process was very smooth as…
The ordering process was very smooth as well as contacting one of the representatives . Georgia. She responded attentively and was very respectful!
9 april 2025
Review zonder uitnodiging
I ordered a "beaded" dress in an XS.
I ordered a "beaded" dress in an XS.
What i received is a dress that was a sewn together dup with glued on rhinestones!!!!
It hangs to the floor and beyond and so heavy from the fake glued on rhinestones it droops off of her...
1 april 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Disappointed,
Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you have encountered with your recent order of the "beaded" dress in size XS. We understand how disappointing it can be to receive an item that does not meet your expectations.
Please be assured that we take quality control very seriously and will implement a thorough inspection process prior to the delivery of our products to ensure that such discrepancies do not occur in the future.
To assist you further, we kindly request that you provide your order number. This will enable us to address your concerns promptly and effectively.
Thank you for your understanding and cooperation. We look forward to resolving this matter for you.
Sincerely,
Hellymoon Customer Care Team
Do not buy from this company
Do not buy from this company! They will avoid giving refund if you pass their 7 day policy, even when tough circumstances means you haven't been able to try the dress within 7 days. I've lost £100 and quality is well below what I expected - WBHMUK2692
9 april 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Maria,
Thank you for reaching out to us regarding your recent experience. We sincerely apologize for any inconvenience you may have encountered.
We would like to clarify that our return policy, which allows for a 7-day window for returns, has been designed to ensure that most customers have sufficient time to evaluate their purchases. We understand that unforeseen circumstances can arise, and we strive to accommodate our customers' needs as best as we can.
To assist you further, we kindly request that you provide your order number. Once we have this information, we will review your case and work towards a resolution.
Thank you for your understanding, and we look forward to assisting you.
Sincerely,
Hellymoon Customer Care Team
Not recommend at all
Not recommend at all , such a scam
Please be aware when you buy a goods you must cover return payment and "refund will exclude any applicable handling fee and restocking fee " !!!! And you won't be offered money back , they will offer you coupon.
Please think twice before any purchase .
25 maart 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Hello Anna Grzys,
Thank you for taking the time to leave a review. I'm so sorry to hear of your disappointment regarding your recent return. We don't want you to be dissatisfied with your purchase, so one of our team members has reached out via email.
I truly hope this helps, however if there's anything further we can do to assist please don't hesitate to get in touch with us. We would be happy to help however we can, as we really want to regain your trust in us as a company.
Have a lovely day!
Hellymoon Customer Care Team
Don’t order if you need a dress soon
They don’t reply to emails, the product ships from China (that is not disclosed), poor communication on when a product will ship or arrive, and I wish I would have done more research before agreeing to order my daughters prom dress from some no-name website. It’s not like this was cheaper than going to a store, I paid $160 including shipping and that was after a discount code. I’ll update more once (if) we receive the dress.
24 maart 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Jacob V,
We regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of Jacob V and unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again . Once we locate your order number through your name or email adress, we will promptly send you an email containing all the necessary details of your order. Your satisfaction is our priority, and we are committed to ensuring a smooth shopping experience for you.
Kind regards,
Hellymoon Customer Care Team
Ordered a dress tried emailing not…
Ordered a dress tried emailing not getting any response tried doing a chat on website they asked what the issue was never asked order or confirmation number but responded your order takes 48 hrs to process it’s been over a week dress is needed for prom. I’m thinking it’s a scam
9 maart 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Julie Valenti,
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us. Thank you again for bringing this to our attention, so that we can make improvements for the future.
Enjoy the rest of your day!
Hellymoon Customer Support Team
I'm getting worried this site is a scam
My prom is the beginning of April and I have not received any update on my dress even though I paid extra for shipping insurance and expedited shipping. My order number is WBHMUSSL7517. This website is definitely a scam and I just want my dress!
10 maart 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Zahriya Thomas,
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us. Thank you again for bringing this to our attention, so that we can make improvements for the future.
Enjoy the rest of your day!
Hellymoon Customer Support Team
Scammers. Do not buy from this company
This company is an absolute scam do not buy anything from here. The quality is poor and stinks of gone off fish. Sizing is completely inaccurate and it takes about a month to arrive. When I’ve tried to return my items for a refund I was offered 12 or 17 dollars refund when I paid 95 pound for the dress. When I queried this they then offered me 25 dollars or 100 dollar coupon code to buy with them again(why the he’ll would any customer want that after being unsatisfied with the current order) and this can only be issued if the product is returned to China or America and postage is paid by the customer! Awful customer service awful product. The business should be shut down. Do not give your money to these people.
10 maart 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Emily Jones,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear that you are not satisfied with our product. We will continually improve our product and service in the future. We have sent you an email, your attention and patience will be highly appreciated.
All responses will be used to further improve the quality of our service and products. Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Kind regards,
Hellymoon Customer Care Team
I have been trying to get in contact…
I have been trying to get in contact for an update on my order. My prom is beginning of April and I am worried my dress won’t come in!!
7 maart 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer,
We regret any inconvenience or frustration that your experience has caused you.
Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order. Once we locate your order number through your name or email dress, we will promptly send you an email containing all the necessary details of your order. Your satisfaction is our priority.
Kind regards,
Hellymoon Customer Care Team
I have been trying for days to get into…
I have been trying for days to get into contact with hellymoon, says live chat? But no link to anything. My order has been saying “placed” with no further updates for a month.. I have sent two emails and still no reply, anyone else have this problem? Worried I got scammed and I need this dress by the 22nd for my sisters quince..
4 maart 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Katya,
We sincerely apologize for the disappointment and inconvenience caused by by your order being overdue.
Timely and reliable delivery is a top priority for us, and we strive to ensure that orders reach our customers within the estimated timeframe. We regret that we fell short of meeting your expectations in this regard.
For your case, we have sent an email to help further about your issue, please kindly check it when you have a moment. Thank you for choosing our brand, and we hope to have the opportunity to serve you better in the future.
Kind Regards,
Hellymoon Customer Support Team
Zero response...until review submitted
My wife and I have been trying to cancel the order she placed on Friday immediately after ordering as she no longer needed as she found a dress locally that fit her needs. Our order WBHMUSSL7312 has not been canceled and not funds returned and we have had ZERO responses from Hellymoon. It also shows live chat is available on their site but there are no links to chat live with someone for assistance. We tried to cancel within an hour of ordering. Hellymoon, please cancel and make this right.
UPDATE 3/4- as of thie monring at 2:27 am, Hellymoon finally connected and provided the necessary refund. IT would be easier in the future if there was a means to update orders and or cancel via your website or a phone number to connect with customer service instead of via email which seems to have slow response time based on the number of reviews. I have updated to 2 stars based on this recent development.
27 februari 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Chris Dahl, we regret any inconvenience or frustration that your experience has caused you.
Regard to your recent complaint regarding the lack of response to your cancel request email. After investigating the matter, we discovered that our customer service team did indeed respond to your inquiry. However, it appears that you may not have received it.We sincerely apologize for any inconvenience this may have caused. We understand the importance of addressing your concerns promptly.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Hellymoon Customer Service Center
Do not buy on this site
Terrible customer service do not buy on this site, I bought a quinceanera dress almost a month I have sent them multiple emails to get a follow up of my order WBHMUSSL6447 but so far I have not gotten a response, they do not bother to answer your emails so I can not trust them, better make another purchase on a page that is here in the U.S. more reliable. I'll start to make my claim for fraud in my bank account because I fell into the hands of scammers.
20 februari 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Karen,
Thank you for your feedback to us regarding your recent experience. We sincerely apologize for the inconvenience you have encountered with your order.
Due to an exceptionally high volume of orders during this peak season, we regret to inform you that there has been a delay in the processing and delivery of your item. We understand how important this purchase is for you, and we are truly sorry for any frustration this may have caused.
In light of the circumstances, we have taken the necessary steps to cancel your order and initiate a full refund, the refund may take some time to reflect in your original payment method, typically 5-7 business days, but it actually depends on your bank's processing time.
We appreciate your understanding and patience during this time. Should you have any further questions or require assistance, please do not hesitate to reach out.
Thank you for your understanding.
Best regards,
Hellymoon Customer Care Team
Don’t buy from this company horrible…
Don’t buy from this company horrible service they don’t respond to your messages I ordered a dress from them till now I didn’t receive it. Trash service one start for your fraud company too much for you.You said you don’t have a record that’s the order number WBHMUSSL6680 I send too many emails to see a response from you. You guys don’t even bother to reply back. it keeps saying it’s preparing for tracking stop showing people that you guys respond if you do you would respond to ur customer service
17 februari 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Customer,
Thank you for your feedback to us. Please be assured that our standard response time for emails is within 24 hours, and we are fully committed to addressing any issues our customers may encounter.
To clarify, our delivery timeframe includes both the production time of the order and the logistics transportation time. Unfortunately, we are currently unable to locate your order number in our system. We kindly request that you provide your order number in your response so that we can assist you promptly.
Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
Hellymoon Customer Care Team
Buyer beware
Buyer beware: I ordered a dress on December 14, 2024, and I still haven't received it. I contacted customer service and was informed that shipments are delayed due to weather conditions. I am now reaching out to my bank to file a fraud claim for a full refund.
2 februari 2025
Review zonder uitnodiging
Antwoord van Hellymoon
Dear Anna,
Thank you for your feedback to us. We sincerely apologize for the inconvenience you have experienced due to the delay in receiving your dress.
We would like to inform you that the delay is a result of unforeseen circumstances affecting USPS logistics, specifically related to adverse weather conditions and fire incidents in certain areas of the United States. Unfortunately, these factors are beyond our control, and we appreciate your understanding in this matter.
We have already provided a solution to your concern via email, and we encourage you to review that correspondence for further assistance. Our team is committed to resolving this issue to your satisfaction.
Thank you for your understanding.
Best regards,
Hellymoon Customer Care Team
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