Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I registerd with HeptaPay , I tried three times to send money to m pesa but it failed. I put the correct card details but it dont work. I wrote a e mail and get a answer on Sunday in less than two hou... Toon meer
Bedrijf heeft geantwoord
I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged... Toon meer
Bedrijf heeft geantwoord
I was supported professionally, promptly and friendly. Transferring money from US to Kigali was way cheaper than I expected. I saved so much money that would have been paid as transfer charges if I us... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobile Money-servicepunt
- Betalingspasverwerker
- Geldwisselkantoor
- Postwisselservice
- Betaalservice
- Niet-bancaire financiële diensten
Geschreven door het bedrijf
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Contactgegevens
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenia
- +254114558252
- support@heptapay.com
- heptapay.com
4,2
Goed
239 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van HeptaPay
We're glad that your transaction went through in 30 seconds or less in-line with our promise to you.
Quick and easy to use
20 september 2025
Antwoord van HeptaPay
Thank you for your review. Your feedback means a lot to us. We look forward to continuing to provide you with a smooth experience.
The service is awesome
Heptapay is the best global transfer in east Africa i can say.Thanks
21 september 2025
Antwoord van HeptaPay
Thank you Wilson for your review. We will keep working hard to remain the best money transfer service in East Africa and, eventually beyond!
Nice , quick and faster
Heptapay simplifies money transfer to people abroad to home land. I have tried it and indeed I appreciate. God bless you🙏🙏
16 september 2025
Antwoord van HeptaPay
Thank you so much for your kind words and 5-star review! It’s our mission to make sending money back home stress-free. Your appreciation truly motivates us. God bless you too! 🙏💙
Excellent service
Excellent service, reasonable fees, and funds delivered to mobile wallets lightning fast.
14 juli 2025
Antwoord van HeptaPay
Thanks for the review, Daniel. We appreciate your confidence in our card to MTN MoMo services in Rwanda. We will work to lower the fees even more in future!
Fast and reliable service
2 september 2025
Antwoord van HeptaPay
Thank you for your trust in our service. We look forward to serving you again and again as you top up your MTN MoMo mobile money line in Rwanda using your debit/credit card.
Antwoord van HeptaPay
Thank you for your positive review. We will keep giving you 5-star credit card to M-PESA services!
Transcation
I love how fast the transaction is. The Transaction fee is too expensive.
26 augustus 2025
Antwoord van HeptaPay
We thank you for your review, Peniel Korley. We are working hard to lower the fees even further for the services we offer in Kenya.
Very fast and reliable
20 augustus 2025
Antwoord van HeptaPay
Thank you for the review, Michael. Indeed, HeptaPay completes transactions in 30 seconds or less from the time you approve a transaction!
So far it’s good
So far it’s good, apart from some delays that happen sometimes. But general it’s a good help.
15 augustus 2025
Antwoord van HeptaPay
Thank you for taking the time to review us. We appreciate your feedback on the occasional delays. Please monitor from September, 2025 and let us know how your experience will be then.
Antwoord van HeptaPay
Thank you so much, Alex, for the 5-star review! Your feedback means a lot to us, and we look forward to serving you again and again!
Antwoord van HeptaPay
Thank you so much for your 5-star review! We are working hard to improve reliability for our Kenyan service, and you will see more stabiility from September, 2025.
Antwoord van HeptaPay
Thank you for the positive review.
Great site
Great site
I receive my money in minutes
I just wish the site doesn’t go down for days at a time
29 juli 2025
Antwoord van HeptaPay
Nana, we appreciate your trust, patience, and loyalty in our service. We are working hard to ensure that our critical service remains available 24/7 without disruption.
I was just curious and trying to find…
I was just curious and trying to find out a way to send money from my card to mpesa and cane across heptapay. I have it a shot and it actually worked . it was smooth and perfect. definitely gonna be using it .
25 juli 2025
Antwoord van HeptaPay
It's great to know we could help you send money from your card to M-Pesa with ease. We look forward to serving you again!
Antwoord van HeptaPay
We are happy to hear that you had a good experience. We appreciate your recommendation.
Quite expensive(transaction fees etc.)
Quite expensive(transaction fees etc.), but other than that, I recommend this service.
18 juli 2025
Antwoord van HeptaPay
Hi Elsie. We are glad to hear that you would recommend our service. We understand your concern about the transaction fees and we are always looking for ways to improve our pricing and provide more value.
Antwoord van HeptaPay
Thank you so much! We're thrilled to hear you’re loving it. We fulfilling your transactions too!
The fact that I am able to receive the…
The fact that I am able to receive the money instantly without further delay makes me feel sure with the platofrm.
14 juli 2025
Antwoord van HeptaPay
Thank you so much for your feedback! We're glad to hear that the instant transfers are giving you confidence in the platform.
It is fast but is too expensive
It is fast but is too expensive, the exchange and the commission
4 juli 2025
Antwoord van HeptaPay
Thank you for your honest feedback. We are glad to hear you found the service fast. While our rates reflect the costs of providing a secure and reliable service, we understand that affordability matters. Therefore, we appreciate you taking the time to share your thoughts.
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