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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I registerd with HeptaPay , I tried three times to send money to m pesa but it failed. I put the correct card details but it dont work. I wrote a e mail and get a answer on Sunday in less than two hou... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was supported professionally, promptly and friendly. Transferring money from US to Kigali was way cheaper than I expected. I saved so much money that would have been paid as transfer charges if I us... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Mobile Money-servicepunt
  2. Betalingspasverwerker
  3. Geldwisselkantoor
  4. Postwisselservice
  5. Betaalservice
  6. Niet-bancaire financiële diensten

Geschreven door het bedrijf

HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

239 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 5 van de 5 sterren

I needed to pay a developer very fast

I needed to pay a developer very fast, and this service was very efficient.
But they took the time to verify the payment was valid .
I really recommend it , thumbs up👍

29 juni 2025
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Antwoord van HeptaPay

We are glad HeptaPay was efficient when you needed it most, and we appreciate your recognition of our verification process which helps keep all our users safe.

Beoordeeld met 5 van de 5 sterren

Transaction was slow,it took too long…

Transaction was slow,it took too long for the receiver to receive the money. Work on timing

21 juni 2025
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Antwoord van HeptaPay

Thank you for the 5-star rating and for sharing your feedback, and for the 5-star review despite the slow processing. We are sorry to hear that the transaction took longer than expected. Your input is valuable, and we are actively working to improve our speed and reliability. We appreciate your patience and support.

Beoordeeld met 5 van de 5 sterren

Great work heptapay

Great work heptapay

18 juni 2025
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Antwoord van HeptaPay

Thank you so much for the 5-star review! We're thrilled to hear you're enjoying Heptapay. Your support means a lot to us.

Beoordeeld met 1 van de 5 sterren

These people are bad guys mmmm coz l…

These people are bad guys mmmm coz l made transaction but taking too long to process my payment to the destination recipient

11 juni 2025
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Antwoord van HeptaPay

Your first-time transaction – MTN MoMo payment of RWF 13,142 to 0788 902 475 in Rwanda – was successfully completed in just 3 minutes, well within the clearly stated 3-hour window shown on screen. Similarly, subsequent transactons were within the stated completion period. Please let us know which transaction you are reffering to.

Beoordeeld met 1 van de 5 sterren

oops invalid request" error

I keep getting an "oops invalid request" error when trying to transact. I've emailed the support but as usual there's no response.

4 juni 2025
Review zonder uitnodiging
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Antwoord van HeptaPay

Hello. This was as a result of a technical error which we have since resolved. Our apologies for the inconvenience caused.

Beoordeeld met 1 van de 5 sterren

I did some transaction via visa cards…

I did some transaction via visa cards and they were rejected and upto now the amount charged "10$ and 5$" have not yet reflected to my card . i wonder

31 mei 2025
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Antwoord van HeptaPay

Stephen Mwangi, your account was flagged for suspicious activity after repeated card misuse, which violates our terms and conditions. You were warned of this, but proceeded to continue. Any pending holds will be released by your bank. Please contact them for assistance.

Beoordeeld met 4 van de 5 sterren

it good sending funds using this site

it good sending funds using this site , but they should try to make all transactions instance

8 mei 2025
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Antwoord van HeptaPay

Thanks for the feedback! We're glad you find the platform useful. While many transactions are instant, some may take longer due to verification or mobile money network delays. We're continuously working to make all transfers as fast as possible.

Beoordeeld met 1 van de 5 sterren

kindly release my funds or cancel am…

kindly release my funds or cancel am not here to go back and forth with bruised egos I don't know you don't know me pls

1 juni 2025
Review zonder uitnodiging
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Antwoord van HeptaPay

You are not the sender of any transaction on our platform. You are a recipient flagged for attempting to receive funds using multiple fraudulent card details.

We do not release funds to individuals involved in suspicious activity, and we take fraud prevention very seriously to protect our users.

If you believe there has been an error, you are welcome to contact our support team through the proper channels.

Beoordeeld met 3 van de 5 sterren

Transaction time takes too long.Is…

Transaction time takes too long.Is there any difference of transaction to be completed during daytime or night time?

26 mei 2025
Review zonder uitnodiging
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Antwoord van HeptaPay

First-time transactions may take a few hours as it goes through additional verification for security reasons. However, once you're verified, subsequent transactions are typically processed instantly, regardless of the time of day. We appreciate your patience and understanding as we work to keep the platform safe and efficient for everyone.

Beoordeeld met 5 van de 5 sterren

Excellent than ever!

Hey,since day one you've never disappointed me all things are smooth ❣️ in the blink like of the eyes all things are done

22 mei 2025
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Antwoord van HeptaPay

Thank you! We're so glad to hear everything’s been smooth from day one. Your support means everything to us.

Beoordeeld met 5 van de 5 sterren

Excellent payment platform

Quick transaction and pretty easy to use!

20 mei 2025
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Antwoord van HeptaPay

Thanks so much for the kind words! We're happy to hear you're enjoying the speed and simplicity of HeptaPay. We appreciate your support!

Beoordeeld met 5 van de 5 sterren

At first I there was a deduction from…

At first I there was a deduction from the card that I can't tell if it was refunded, but from there on,I did a few transactions with hepta and the service was superb, very quick dispersement of cash through the mpesa accounts I sent money to. I will give the a five star rating just because of the excellent support team service and quick money payment system they have. Improvement can still be made on the payment gateway to avoid unnecessary errors

6 mei 2025
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Antwoord van HeptaPay

Thank you for your thoughtful review! We're glad to hear the service has been superb and that our support team met your expectations. We appreciate your 5-star rating and your feedback on improving our system.

Beoordeeld met 5 van de 5 sterren

very fast and easy to use

very fast and easy to use. also the transaction pricing is affordable

9 mei 2025
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Antwoord van HeptaPay

Thanks for the great feedback! We're glad you found HeptaPay fast, easy, and affordable. That’s exactly what we aim for!

Beoordeeld met 5 van de 5 sterren

5-Star Review for HeptaPay

5-Star Review for HeptaPay

I want to take a moment to sincerely appreciate the outstanding service I’ve experienced with HeptaPay. Your platform has always stood out for its reliability, efficiency, and simplicity. It has made financial transactions easier and more secure, and I’ve always felt confident using it. You’ve built something truly valuable, and it hasn’t gone unnoticed.

At the moment, I see that your services are temporarily unavailable. I understand that technical challenges can arise in any great system, and I trust that you’re working hard behind the scenes to bring everything back even stronger.

Please know that many of us are standing with you during this time. We believe in your vision and in the quality of what you’ve built. Your work matters, and you’ve already proven your excellence through consistent service.

Take your time to fix what needs fixing—because we’re not going anywhere. We’re here, waiting patiently, and cheering you on. We trust you, we believe in you, and we can’t wait to use HeptaPay again soon.

Keep pushing forward, keep innovating, and never forget the impact you’re making.

With trust and appreciation,
A loyal and hopeful customer

1 april 2025
Review zonder uitnodiging
Logo HeptaPay

Antwoord van HeptaPay

Thank you so much for this heartfelt and encouraging message. Your words mean the world to us especially during moments of downtime. We have now restored service. We’re honored to have customers like you and this encourages us to keep our services going forever.

Beoordeeld met 5 van de 5 sterren
Logo HeptaPay

Antwoord van HeptaPay

Thanks for the kind words! We're glad we could serve you quickly and efficiently. We look forward to helping you again!

Beoordeeld met 4 van de 5 sterren

Of course

Of course, yes I was greatly disappointed with my first service with you but now I'm happy to tell you that you served me perfectly and more interestingly

17 april 2025
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Antwoord van HeptaPay

Thank you so much for the update. It means a lot to hear that things turned around and you had a great experience with us!

Beoordeeld met 3 van de 5 sterren

Well a first transaction woeled well

Well a first transaction woeled well . Two other heptapay didn't collect the money and was returned to my account . It sad as the people needed uegen some money for Easter but it never came into the account

18 april 2025
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Antwoord van HeptaPay

Hi, we're really sorry the delay in transactions especially at such a crucial time for you. Please share the other transaction details with our support team so we can help resolve this quickly.

Beoordeeld met 1 van de 5 sterren

Deeply Disappointed – Poor Service & Lack of Transparency

I had a deeply frustrating experience with HeptaPay. I made a transaction (Transaction Reference #: HP-041425681D) that was cancelled and refunded without any prior notice or proper explanation. I was later told it was due to "fraud concerns"—a vague and alarming reason to give without any clear evidence or elaboration.

Despite being informed of a refund, it has been days and the money has not reflected in my account. I have sent multiple emails requesting proof of refund and further clarification, but there has been no response. This lack of communication and accountability is completely unacceptable for a financial service provider.

If HeptaPay values its users, then transparency, timely communication, and respectful customer service should be non-negotiable. Until I receive proper documentation and my money is returned, I cannot recommend this platform to anyone.

Sincerely,
Esnart Chiwanda

14 april 2025
Review zonder uitnodiging
Logo HeptaPay

Antwoord van HeptaPay

Hi Esnart,

We understand your frustration. HeptaPay has zero tolerance for fraud. As outlined in our Terms and Conditions, we reserve the right to cancel and refund transactions flagged as high-risk. The refund for your transaction was processed, and we recommend following up with your financial institution for confirmation.

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