Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Toon meer
Bedrijf heeft geantwoord
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Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Toon meer
Bedrijf heeft geantwoord
I registerd with HeptaPay , I tried three times to send money to m pesa but it failed. I put the correct card details but it dont work. I wrote a e mail and get a answer on Sunday in less than two hou... Toon meer
Bedrijf heeft geantwoord
I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged... Toon meer
Bedrijf heeft geantwoord
I was supported professionally, promptly and friendly. Transferring money from US to Kigali was way cheaper than I expected. I saved so much money that would have been paid as transfer charges if I us... Toon meer
Bedrijf heeft geantwoord
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenia
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I needed to pay a developer very fast, and this service was very efficient.
But they took the time to verify the payment was valid .
I really recommend it , thumbs up👍

Antwoord van HeptaPay
Transaction was slow,it took too long for the receiver to receive the money. Work on timing

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These people are bad guys mmmm coz l made transaction but taking too long to process my payment to the destination recipient

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I keep getting an "oops invalid request" error when trying to transact. I've emailed the support but as usual there's no response.

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I did some transaction via visa cards and they were rejected and upto now the amount charged "10$ and 5$" have not yet reflected to my card . i wonder

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it good sending funds using this site , but they should try to make all transactions instance

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kindly release my funds or cancel am not here to go back and forth with bruised egos I don't know you don't know me pls

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Transaction time takes too long.Is there any difference of transaction to be completed during daytime or night time?

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Hey,since day one you've never disappointed me all things are smooth ❣️ in the blink like of the eyes all things are done

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At first I there was a deduction from the card that I can't tell if it was refunded, but from there on,I did a few transactions with hepta and the service was superb, very quick dispersement of cash through the mpesa accounts I sent money to. I will give the a five star rating just because of the excellent support team service and quick money payment system they have. Improvement can still be made on the payment gateway to avoid unnecessary errors

Antwoord van HeptaPay
very fast and easy to use. also the transaction pricing is affordable

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5-Star Review for HeptaPay
I want to take a moment to sincerely appreciate the outstanding service I’ve experienced with HeptaPay. Your platform has always stood out for its reliability, efficiency, and simplicity. It has made financial transactions easier and more secure, and I’ve always felt confident using it. You’ve built something truly valuable, and it hasn’t gone unnoticed.
At the moment, I see that your services are temporarily unavailable. I understand that technical challenges can arise in any great system, and I trust that you’re working hard behind the scenes to bring everything back even stronger.
Please know that many of us are standing with you during this time. We believe in your vision and in the quality of what you’ve built. Your work matters, and you’ve already proven your excellence through consistent service.
Take your time to fix what needs fixing—because we’re not going anywhere. We’re here, waiting patiently, and cheering you on. We trust you, we believe in you, and we can’t wait to use HeptaPay again soon.
Keep pushing forward, keep innovating, and never forget the impact you’re making.
With trust and appreciation,
A loyal and hopeful customer

Antwoord van HeptaPay
Of course, yes I was greatly disappointed with my first service with you but now I'm happy to tell you that you served me perfectly and more interestingly

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Well a first transaction woeled well . Two other heptapay didn't collect the money and was returned to my account . It sad as the people needed uegen some money for Easter but it never came into the account

Antwoord van HeptaPay
I had a deeply frustrating experience with HeptaPay. I made a transaction (Transaction Reference #: HP-041425681D) that was cancelled and refunded without any prior notice or proper explanation. I was later told it was due to "fraud concerns"—a vague and alarming reason to give without any clear evidence or elaboration.
Despite being informed of a refund, it has been days and the money has not reflected in my account. I have sent multiple emails requesting proof of refund and further clarification, but there has been no response. This lack of communication and accountability is completely unacceptable for a financial service provider.
If HeptaPay values its users, then transparency, timely communication, and respectful customer service should be non-negotiable. Until I receive proper documentation and my money is returned, I cannot recommend this platform to anyone.
Sincerely,
Esnart Chiwanda

Antwoord van HeptaPay
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