I found the whole experience from start to finish easy to follow. The information is thorough and easy to understand. The clinician I spoke to to take me through my results was helpful, professional,... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
As part of my hormone tests, I had a wonderful conversation with Victoria about my results. Honestly blown away by the empathy and helpfulness. I feel fully prepared with my next steps and all the kn... Toon meer
Bedrijf heeft geantwoord
I had my blood test and pelvic scan done and within 2 weeks have an endometriosis diagnosis from the consultant in Hertility. A diagnosis is what other providers dont give you and it is why I chose He... Toon meer
Bedrijf heeft geantwoord
Inaccurate results - after using Hertility I went to a Fertility Clinic in London and had a blood drawn from a vein and the results were much lower. I was told by the clinic this isn’t due to a drop i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Voortplantingskliniek
- Diagnosecentrum
- Verloskundige/gynaecoloog
- Vrouwenkliniek
- Vruchtbaarheidsarts
- Vruchtbaarheidskliniek
Geschreven door het bedrijf
Healthcare was never designed for women. So we’re here to change that. We're giving absolute clarity to every [female] body through science-backed hormone testing and care that fits conveniently into the lives of as many women as possible. Our vision is to reinvent healthcare for every woman, to raise standards and nurture possibility. So we’re setting a new standard of scientific rigour and education in female health, nurturing the Mother of all movements - one powered by a new generation of women who back their bodies and their life choices. Welcome to the Reproductive Revolution!
Contactgegevens
Verenigd Koninkrijk
- info@hertilityhealth.com
- hertilityhealth.com
4,1
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Supportive and insightful
I had a really positive experience with Hertility. The entire process was easy to navigate, from ordering the test to receiving and reviewing my results. The platform was user-friendly and made each step clear and straightforward.
The follow up consultation to discuss my blood results was especially informative. The fertility doctor (Daniella) was friendly, attentive, and really took the time to understand my concerns. She offered practical advice and suggestions to help improve my results and journey.
Overall, I found Hertility to be a supportive and insightful service, and I'd recommend it to anyone looking to understand their reproductive health.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Hertility
Hi Jasmine,
We're happy to hear that you had a positive experience with our service.💖
It's great to know that you found the process easy to navigate and the consultation informative. We appreciate your recommendation and thank you for your feedback. We will be sure to pass this feedback on to Daniella.
Please do reach out if we can support you further in any way.
Best wishes,
Cara from the Hertility Team
Clear, positive and helpful process
The whole process was clear, helpful and exceeded my expectations. Results were clear but the option of a follow up call made everything crystal clear. It was supportive, positive and overall such a positive step in my journey. I am truly happy with my choice and feel empowered in my fertility journey.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Hertility
Hi there,
Thank you so much for your lovely feedback! We're so pleased to hear the process exceeded your expectations and that you felt supported every step of the way.
It means a lot to know we’ve helped you feel empowered in your fertility journey.
Wishing you all the very best moving forward 💗
Ella from The Hertility Health Team
Excellent services & support!
Hi, I had a great experience with Hertility. Their services are top-notch and the customer support is simply excellent! All the members of Hertility team that i connected with were very supportive, caring and paid special attention to my needs/ queries. I was very touched by the warmth and empathy of the team! They were also very prompt and quick to resolve things, which was a delight! some of the members i interacted with and want to give a special shout to - Emily (consultation), Cara (sample support call), Ella, Dani and some others.
29 juli 2025
Review zonder uitnodiging
Antwoord van Hertility
Hi there!
Thank you so much for your kind words and thoughtful feedback – it truly means a lot to us! 💗
We're so glad to hear that you had a positive experience and felt supported, cared for, and listened to throughout your journey with us.
We'll be sure to pass on your lovely shout-outs to the rest of the team – they'll be thrilled to hear they made a difference!
If there's anything else we can support you with going forward, please don’t hesitate to reach out 💗
With gratitude,
The Hertility Health Team
Their customer service goes above and…
Their customer service goes above and beyond, really recommend.
23 juli 2025
Review zonder uitnodiging
Antwoord van Hertility
Hi Elisa,
We are absolutely delighted to hear of your positive experience with Hertility's customer services. ✨️
If there’s anything else we can support you with, please don’t hesitate to reach out!
Best wishes,
Lucy from The Hertility Team.
The service is excellent
The service is excellent. You receive quick results that are very informative, with enough context to connect your answers from the main assessment before the test. I took the test to understand my hormones, as I had been experiencing some symptoms regularly and wanted to know if they were related to hormonal imbalance or perimenopause. While the test itself was great, the consultation wasn’t what I expected. To be honest, if you think you might be experiencing perimenopause, I recommend reading books by Stacy Sims for more insights. Nonetheless, I appreciate that I now know my critical hormones, such as thyroid hormones and FSH, are in the normal range.
15 juli 2025
Review zonder uitnodiging
Antwoord van Hertility
Hi Ally,
We appreciate you taking the time to share your review. 💕️
We're so glad to hear you found our service excellent and you have been able to gain insight into your hormonal health.
I'm sorry to hear that your consultation was not as expected, we will reach out to you privately to see if I can support you further with this.
Best wishes,
Lucy from The Hertility Team.
Amazing service start to finish!
I have had irregular cycle since 12 years old ( I’m 25 now) and I got put on the pill the earliest I could have been, it completely messed up alot for me (hormone wise etc). I had been back and forward to the GP not taken seriously, no diagnosis and told to just ‘come back when I wanted to get pregnant’.
I saw Hertility and decided to give it a try, I can tell you that was the best decision I’ve ever made. From start to finish the service is amazing, the clinical call after I received my results put my mind at ease and I finally felt listened too, I was also recommended some natural ways to help my hormones. The results are also really easy to read, not confusing at all. The test is also very simple to complete at home (on your own, or with someone for moral support).
I finally booked my GP appointment and I finally have been taken seriously/ listened to and am receiving the treatment I have been waiting for a long time.
Thank you so much to Hertility, amazing service start to finish. After a long hard road to understanding my body/ hormones I can now say that I am on the path I used to dream of.
I 100% would recommend Hertility to anyone who does not feel as though they are getting support or answers they need from their GP or even if you just want to read easy/ non Confusing results, also understand your body & hormones more.
8 juli 2025
Review zonder uitnodiging
Antwoord van Hertility
Hi there,
Thank you so much for sharing some of your journey, we are absolutely thrilled to hear that you have had amazing service from the team at Hertility.
Thank you so much for your recommendations, we truly appreciate your review. ✨️
If there’s anything else we can support you with, please don’t hesitate to reach out!
Best wishes,
Lucy from The Hertility Team.
Very helpful
Very helpful, got my issue sorted asap and efficiently
13 juni 2025
Review zonder uitnodiging
Antwoord van Hertility
Hi,
We are absolutely delighted to hear that your experience has been helpful and efficient. We truly appreciate your review. ✨️
If there’s anything else we can support you with, please don’t hesitate to reach out!
Best wishes,
Courtney from The Hertility Team
Used this as I couldn’t get a drs…
Used this as I couldn’t get a drs appointment for my fertility issues states that the NHS can use results but I managed to get an appointment and they don’t take the results in to consideration and I have to have all tests redone so bit of a waste of money in that situation.
16 juni 2025
Antwoord van Hertility
Hi Amy,
Thank you for sharing your feedback.
Within all our detailed reports we provide full downloadable lab reports including our reference ranges for you to take to your GP to review if needed, we are so sorry to hear that your GP has not been able to do this for you.
We are keen to support you with this and will reach out to you privately via e-mail.
Best wishes,
Lucy from The Hertility Team.
A deeply disappointing experience with…
A deeply disappointing experience with a company that should know better
I had high hopes for Hertility – the concept, the convenience, the promise of support for women navigating complex health journeys. The blood test itself was straightforward, and the results came back promptly. On the surface, everything seemed professional.
But when I needed compassion the most, I was met with cold rigidity.
Due to unavoidable personal circumstances, I missed my gynaecology appointment. I reached out, sincerely apologetic, expecting at least a conversation or some understanding. Instead, I was met with an unyielding, dismissive response. No second chance. No empathy. No recognition that life, especially for women juggling countless responsibilities, can sometimes get in the way.
It’s deeply ironic – and painful – that a company dedicated to women’s health could be so lacking in basic compassion. In moments like these, we don’t just need clinical efficiency; we need to feel heard, supported, and human.
I wouldn’t recommend Hertility to anyone, especially not to women already navigating stress, uncertainty, or emotional strain. The experience left me feeling more alone than before – and that’s the last thing any woman should feel when seeking care.
27 juni 2025
Review zonder uitnodiging
Antwoord van Hertility
Hi Vinnie,
We’re sorry you were unable to attend your consultation. 💕️
Thank you for taking the time to share your feedback, we’re genuinely sorry to hear that your experience with us left you feeling disappointed and unsupported.
We completely understand how overwhelming and unpredictable life can be, particularly when you're navigating complex health journeys. Our mission has always been to support women through these challenges, and it’s deeply upsetting to know that, in your case, we fell short.
Regarding your missed appointment, we truly wish we could have done more.
Unfortunately, as we were only contacted a few hours after the scheduled time, our ability to make changes was very limited. We have a high demand for our appointments, and such changes mean that a slot went unused despite being booked, which unfortunately meant we couldn’t offer it to someone else in need.
While we have tried to be flexible in the past, we’ve had to adopt a clear policy aligned with the wider private healthcare industry, which typically enforces a 48-hour cancellation or rescheduling policy.
This isn’t a decision we take lightly. We’ve made this change to protect the sustainability of our services so that we can continue to offer timely, high-quality care to all women who need it. We absolutely understand that personal circumstances can sometimes get in the way, and we’re sorry we weren’t able to offer more flexibility in this instance.
Your experience and your feelings matter to us, and we’re grateful you shared them.
Best wishes,
Courtney from The Hertility Team
My experience with Hertility was top notch!!
My experience with Hertility was top notch!! The service provided was a fantastic option to gain great insights into my health. My order was dispatched and delivered to me very quickly, the instructions of use were very clear and the staff I dealt were nothing but so kind and helpful! I couldn't rate them any higher! I'm telling friends all about this phenomenal brand with its forward thinking services!
3 juni 2025
Review zonder uitnodiging
Antwoord van Hertility
Hi Suzanne,
We are absolutely thrilled to hear that your journey with Hertility has been top notch, and we truly appreciate your review. ✨️
Thank you so much for your recommendations!!
If there’s anything else we can support you with, please don’t hesitate to reach out!
Best wishes,
Lucy from The Hertility Team.
After years of not understanding my…
After years of not understanding my hormone's after one consultation with the amazing Vicky I finally have a clear overview. Couldn’t recommend Hertility enough
23 juni 2025
Review zonder uitnodiging
Antwoord van Hertility
Hi Teresa,
Thank you so much for your wonderful review!
We're happy to hear that you finally have a clear overview of your hormones after your consultation. We appreciate your recommendation of our services!
We will be sure to feed this back to Vicky.
Please do reach out if we can support you further in any way.
Best wishes,
Cara from the Hertility Team
First time user
Very timely processing of results and all instructions were very well written and easy to understand. Nurse Vikki, who undertook my clinical call post results was very friendly, knowledgable and supportive.
9 juni 2025
Antwoord van Hertility
Hi Shona,
We are absolutely delighted to hear of your positive experience with Hertility's services. ✨️
If there’s anything else we can support you with, please don’t hesitate to reach out!
Best wishes,
Courtney from The Hertility Team
Love this service!
Once again, so happy to have access to this service in such an easy, affordable, informative manner. Great to see all the additional products and services added over time, and the post-experience support.
16 juni 2025
Antwoord van Hertility
Hi Joanne,
We are absolutely delighted to hear that you love Hertility's services and that your experience been easy, affordable and informative. We truly appreciate your review. ✨️
If there’s anything else we can support you with, please don’t hesitate to reach out!
Best wishes,
Courtney from The Hertility Team
Finally received the information I've…
Finally received the information I've needed for years. The blood test was very easy and although there was a long wait the consultation was first class. Very knowledgeable, genuinely interested and passionate about their job. Felt really well listened to. Highly recommend Dr Power
14 juni 2025
Antwoord van Hertility
Hi Pippa,
Thank you so much for your lovely review! We're so pleased to hear that you found the process easy and that your consultation was such a positive experience.
Being truly heard and supported is exactly what we aim for 💗
Thank you again for recommending us!
Best wishes,
Ella from The Hertility Health Team
Really positive experience
Hertility is easy to navigate, super informative and empowering, and their customer support and doctors are so friendly, knowledgeable, thorough, and reassuring! I cannot recommend enough
1 juni 2025
Review zonder uitnodiging
Antwoord van Hertility
Hi Aleah,
We are absolutely delighted to hear that your journey with Hertility has been a positive one, and we truly appreciate your review. ✨️
If there’s anything else we can support you with, please don’t hesitate to reach out!
Best wishes,
Courtney from The Hertility Team
I felt really supported by Marie and…
I felt really supported by Marie and can't recommend the service enough. Thank you for giving me valuable insight on my unique symptoms and situation.
11 juni 2025
Antwoord van Hertility
Hi Harriet,
Thank you for taking the time to leave such a wonderful review!
We're happy to hear that you felt supported. Thank you for sharing your positive experience; we appreciate your kind words regarding the valuable insight we provided for your unique situation.
We will be sure to feed this back to the Marie.
Please do reach out if we can support you further in any way.
Best wishes,
Cara from the Hertility Team
Antwoord van Hertility
Hi Andrea,
Thank you so much for your kind words!
We're really glad to hear you found the service helpful 💗
If you have any other questions or need further support in the future, we’re always here to help.
Best wishes,
Ella from The Hertility Health Team
Disappointed with Limited Testing and Rigid Service
I recently used Hertility’s hormone testing service and, unfortunately, found the experience disappointing and underwhelming. Despite advertising the ability to test “up to 10 hormones”, my panel included only four — and just three offered any meaningful insight. This was not made sufficiently clear at the point of purchase.
The test is marketed as bespoke and clinically guided, but in practice, it felt rigid and formulaic. There was no opportunity to adjust or expand the hormone panel based on personal concerns or context, and follow-up support was limited to reiterating internal policy. When I raised concerns, the company refused any refund or substantial remedy, citing their protocols — despite the minimal value the results provided in my case.
While the test may be suitable for some, I would caution others to read the fine print carefully and temper expectations about what you’ll receive, particularly if you’re on hormonal contraception. The clinical model may technically be in line with guidelines, but the real-world value — especially for the price — was simply not there for me.
9 juni 2025
Antwoord van Hertility
Hi Alisa,
I wanted to provide some clarity on the Hertility journey and your bespoke hormone panel.
We offer a bespoke testing service with our at-home Hormone & Fertility test. Our Online Health Assessment (the questionnaire you filled in before purchasing) is our diagnostic tool which assigns you your personalised hormone panel, based on the symptoms and medical history that you tell us about.
We aim to be as transparent with our customers as possible, as our mission is to empower everyone to get the answers they deserve about their own bodies. Our purchase journey is set up purposefully so that this hormone panel would have been shared with you prior to your purchase. This is done so if you do have any questions about the hormones we are testing you for, you can direct them towards our Customer Care team, who would have been happy to support you before purchase if you had any questions regarding your hormone panel.
To maintain our transparency with our customers, we also clearly state on our website that we can test for 'up to 10 hormones', however it is not guaranteed that you will be tested for all 10. We do not test hormones if there is no clinical indication for them to be tested.
We can understand how, without this clinical context, seeing a smaller number of hormones tested would feel disappointing. However, I want to reassure you that your hormone panel was reviewed and approved by our clinical team and was in line with best practice and current clinical guidelines.
Each report undergoes a strict quality control process and is checked twice before being published to ensure accuracy and value. It also includes a note from the doctor, a detailed breakdown of each hormone and its function, commentary on your specific levels, and most importantly, actionable next steps and clinically guided advice tailored to your individual health concerns. Your report will contain these personalised recommendations, which can be found in the ‘Care plan’ section of your report.
I can see you have been in contact with our Customer Care team and we have provided this information and options going forward.
Best wishes,
Courtney from The Hertility Team
Disappointing and Misleading Experience
I decided to try Hertility because I wanted to be proactive and find out if there were any potential fertility issues in advance. The idea of an at-home test seemed convenient and promising, but unfortunately, the reality didn’t live up to the expectation.
The process of taking the blood sample was laborious, painful, and honestly quite stressful. The finger-prick needles weren’t sharp enough, and trying to get that much blood from a fingertip was incredibly difficult. I was left feeling sick and had sore fingers for a week.
The results came back within about 10 days, but I’d strongly recommend taking them with a pinch of salt.
My report flagged a few concerns, but the way the information was presented felt very clinical, with little explanation or guidance for how it related to my personal fertility journey. Rather than feeling empowered, I felt confused and anxious.
Following their recommendations, I ended up spending a significant amount of money on extra tests and advice. Eventually, I decided to repeat the blood work through my GP, and everything came back completely normal, directly contradicting what Hertility had reported.
Overall, this experience felt more like a money-making model than a supportive or accurate health service. I wouldn’t recommend it to a friend. If you're genuinely concerned about your fertility, I’d advise going straight to your GP or a trusted medical professional instead.
11 mei 2025
Review zonder uitnodiging
Antwoord van Hertility
Hi Laura,
We would like to provide you with some clarity on our tests to hopefully rectify how you are feeling.
Firstly, we are sorry to hear that you found the sample collection process difficult. We are aware that taking the test can be tricky for some customers which is why we have created a number of options to support our customers with their sample collection process. Within every testing kit, we provide a step by step instruction booklet that includes pre-testing recommendations, helpful tips and we encourage customers to reach out to our customer service team if they are having difficulty during the process. Our Customer Care team is available to assist from Monday to Friday 7am-6pm and on Saturdays and Sunday from 8am-4pm with any issues customers may have when taking your sample. We mention in our instruction booklet that if you encounter difficulties after using two lancets, you should contact us for further assistance.
We provide a video guide which supports our customers who prefer visual support. In addition, we encourage the use of our Hertility app which can be downloaded via the QR code provided to you in your test kit, which includes an interactive test companion that gives very clear instructions on each step of the testing process
We also offer personalised 1:1 guidance via video calls, providing tips and tricks to ensure a successful sample collection. We have found these video calls to be very successful in reducing haemolysed samples and currently less than 10% of all of our samples fail when they reach our lab to be tested.
With regards to the results themselves, we would like to reassure you that our lab is UKAS accredited (ISO 15189:2022) for capillary and venous blood sampling and was the first UK lab to attain this level of accreditation. It leads the UK in the capillary testing specialisation having published widely on the subject, it maintains the highest form of internal and external regulations. This means that our testing has to be accurate to uphold these accreditations.
Our hormone & fertility test kits are CE-marked for IVDR use and MHRA registered, we adhere to strict testing policies to uphold our compliance.
The reports are all written by one of our expert gynaecologists, who provide a comprehensive overview of each of your hormone readings, what that hormone is and their commentary on the result itself. The doctor will also create a section within the report which consists of their recommendations and follow up steps that are relevant and actionable to you.
We would also like to highlight that tt is important to be aware that different clinics use different assays, and this may be why your GP clinic and our test results may have differed.
Another note to bear in mind is that hormone levels are constantly fluctuating, and many influencing factors will have a direct impact on the reading (time that sample is taken, stress levels, day of cycle, to mention a few!)
We're keen to support you, however unfortunately there are no contact details available for you from this review so we have requested these through this platform. Alternatively, you can reach out to our dedicated Customer Care team at info@hertilityhealth.com.
Best wishes,
Courtney from The Hertility Team
Antwoord van Hertility
Hi Emily,
Thank you so much for your review - we’re really pleased to hear that you found the results helpful!
We’re sorry to hear that the review call didn’t meet your expectations. As this is a public forum, we’re unable to discuss individual cases in detail for confidentiality reasons. I will reach out to you privately to see how we can better support you 💗
Best wishes,
Ella from The Hertility Health Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.