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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Despite submitting a TrustPilot review and Hestan following up on that, (or all my prior service complaints via email), once again, no response. I am not understanding why I am not getting even j... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The quality of the pans and trays are outstanding. The service is next day and packaged really well. I'm really happy with my purchase except one large tray won't fit my oven, my fault, should have me... Toon meer

Beoordeeld met 5 van de 5 sterren

La commande s'est perdue dans les méandres du livreur... qui dit l'avoir déposé dans un centre de dépôt qui nie l'avoir reçu. Vous auriez dû choisir un professionnel de la logistique, je n'ai jamai... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Beautiful pan, packaging, seemless online ordering AND FAST shipment! Unfortunately, Calphalon is no longer making the "Elite" collection and we were in desperate need of replacement frypans. The "Pre... Toon meer

Bedrijfsgegevens

  1. Aanrechtwinkel
  2. Woonwinkel
  3. Kookwinkel

Over Hestan Culinary

Geschreven door het bedrijf

At Hestan, we believe the kitchen is the heart of every home. It’s where we make memories with fresh cake batter and fingertip tastings, or share an intimate meal with friends and family. That’s why we put so much thought into every product we make.

Each collection of Hestan cookware is built with thoughtful innovation and meticulous craftsmanship for a lifetime of beautiful performance. In fact, acclaimed chefs trust Hestan in the world’s most demanding kitchens. So, what’s the Hestan difference?

Handcrafted in Italy
Raising the standard of stainless steel cookware with attention to detail. All Hestan cookware is meticulously handcrafted in Italy.

Sealed Rims
Our rims are sealed and encapsulated in stainless steel to prevent exposed aluminum, delamination or separation. This makes Hestan cookware 100% dishwasher safe and built to last a lifetime.

Flush Rivets
Sometimes the smallest innovation can make the biggest difference, like our chef-inspired flush rivets. They make Hestan cookware extremely easy to clean by preventing food build up, and stacking is a perfect fit for easy storage.

ProCore Aluminum
Our exclusive triple-bonded stainless steel base delivers 35% greater heat conductivity for faster, more consistent heating, plus faster recovery time. So you can stay in control of the temperature and timing.

Shop Cookware Contact Us

Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

68 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 85% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

IT SOUNDS WEIRD

IT SOUNDS WEIRD, but I have to say all food tastes so much better now, my GF is amazed as well. I don't care if its placebo, IT SOUNDS WEIRD, but I have to say all food tastes so much better now. My GF is amazed as well. I don't care if it's a placebo; I just love this new saucepan. It's beautiful and makes the kitchen granite look even better as a background. Easy to clean as well. However, there is a light-reflection pattern that looks like miscolouration after it's been used. I think it's due to this nanotechnological titanium bonding having something to do with light wavelength, but who cares anyway ... just love this new saucepan. It's beautiful and makes the kitchen granite look even better as a background. Easy clean as well, however there is some light reflection pattern that looks like miscolouration after its been used, I think its due to this nanotechnological titanium bonding having something to do with light wavelenght, but who cares anyway ...

19 januari 2026
Beoordeeld met 1 van de 5 sterren

Customer service

I had a problem with a baking pan the first time I used it and they don’t respond to emails. It took a month for them to reply to request images, now I’m waiting another month for them to respond back. It’s like they have one person working there.

13 januari 2026
Review zonder uitnodiging
Logo Hestan Culinary

Antwoord van Hestan Culinary

Hello Olga

We sincerely apologise for not being able to respond to you promptly. I have been unable to find a record of your contact with our UK office under the reference number supplied.

Please can you click on the below link to get in touch regarding your order and we will look into this as a matter of urgency

kind regards
Rachel

Beoordeeld met 5 van de 5 sterren

Beautiful pan

Beautiful pan, packaging, seemless online ordering AND FAST shipment! Unfortunately, Calphalon is no longer making the "Elite" collection and we were in desperate need of replacement frypans. The "Premiere" collection was really cheesy and lightweight- so back they went. Tried All-clad- same thing. Found HESTAN pan and WOW! beautifully crafted, lovely weight, balanced. So impressed with the Probond Titum, we're going to buy the available line. These may just be "lifetime cookware". Pricey, but worth it!

19 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great quality product.

Prompt delivery. I bought the probond essential pan. A beautiful and useful piece of equipment. Essential is a perfect description for it, great for pasta sauces and mixing with the pasta. It is too early to comment on durability, however looking at the quality i have no reason to doubt that this will be a daily driver for years to come.

30 december 2025
Beoordeeld met 1 van de 5 sterren

So far I have not had a response from…

So far I have not had a response from Heston regarding half of my order missing in delivery. This is making me very concerned as I received an earlier email from them saying that the order had been delivered. I've sent 3 emails requesting further tracking numbers as I have two parcels , but still missing two skillets. Around $900 so fingers crossed...Also I have received a free hot plate with my part order, but it is wired for China. I thought everything was made in Italy for Hestan. I am in Australia so it doesn't work here.
Update at 14/1/26: not a whisper from Hestan however, I bought an adapter and attempted to set up the app that runs the free hot plate. It doesn't work. I tried emailing support but no answer. Then I found info on the net saying that the free induction hot plate operating app is discontinued. The manual mode to use the induction hot plate requires that you first register via the app. So without the app registering me, it's impossible to use the hot plate, even on manual. I binned it today. I'm very disappointed not to have received the skillets. Nor an explanation. I asked my bank to try to recoup the payment. It is outright theft. 15/1/26 update: Thank you for the suggestion I try Cookware Australia. I did get a response saying they will try to help.

30 december 2025
Review zonder uitnodiging
Logo Hestan Culinary

Antwoord van Hestan Culinary

Hello Megan, we're awfully sorry to hear this. Can we check which Hestan team you reached out to as we look after UK and EU customers here. Please could you share your email address and further details with us directly so we can look into the matter and put you in touch with the right team. It's likely you may need our team in Australia and you can contact them on https://help.cookwarebrands.com.au/hc/en-us. We have requested some more information if you could kindly share this with us.

Beoordeeld met 5 van de 5 sterren

Amazing quality.

Fast delivery. Expensive, but the quality is insane. Just wish they had more things on stock, a lot of the things, maybe even most, are always out of stock, so you basically get what you can find, not always what you want.

4 december 2025
Beoordeeld met 5 van de 5 sterren

Get what you pay for!

Are they expensive? Yes! But are they amazing quality- also yes!

You can get slightly cheaper stainless steel that will do well too but it’s the details that make the difference. These really do feel like they’ll last a lifetime and the sealed edges mean you can throw them in the dishwasher and not worry about cleanup.

24 november 2025

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