Hidrate Spark Reviews 

My wife bought me a bottle as a present, which worked great, so I decided to buy another for work. Since then both Pucks (the rechargeable bottom of the bottle) have stopped working.
I had gotten about 12 to 18 months use out of both of them, so I decided to buy a replacement Puck (as you cannot just replace the battery).
The replacement puck arrived - and the new one didn't work either. I have emailed them 4 times - and they just keep replying with an automated email telling me how to charge the puck...

What a rubbish product and even worse customer service.
I would advise to buy a different product from a different company.

I purchased a smart water bottle from Hidraspark hoping for a convenient and reliable hydration companion. However, my experience has been nothing short of disappointing.

The bottle suddenly stopped working, leaving me unable to utilize any of its promised features. Despite reaching out to Hidraspark, I was informed that the product only carries a 100-day warranty, leaving me stuck with a useless device.

The lack of longevity in the product's functionality, coupled with the short warranty period, leaves much to be desired in terms of customer satisfaction and product reliability. I expected more from a company claiming to provide innovative hydration solutions.

I would caution potential buyers to thoroughly consider the reliability of this product and the company's warranty policy before making a purchase. It's disheartening to invest in a product only to have it fail shortly thereafter, with little recourse for resolution.

Overall, my experience with the Hidraspark smart water bottle has been deeply disappointing, and I would not recommend it to others.

Received broken puck, emailed them about it and received a few troubleshooting messages which I said I already have done.

They said its broken but can't send me a new one due to technical difficulties.

Since then has been completely radio silence, I've emailed them multiple times with no response.

I requested to return and get a refund over a month ago for bottle covers snd lids I accidentally purchased. I have only received two emails from Hidrate stating that the return postage label is not working. Since then I have not been able to get a response. I email them at least once per week. I will never purchase another bottle from them.

This review is based on facts only. I purchased a HidrateSpark 21oz from the Apple Store. After a few months, the sensor puck would no longer lock into place in the base of the bottle. There is no damage, it is a manufacturing defect. I tried to get Apple to replace it and they said it was Hidrate that had to replace it. I contacted Hidrate support who agreed it was a defect in the bottle and I needed a replacement bottle but said I was outside the 100 day warranty. I noted that it is covered by the consumer protection laws regardless of their warranty period. At which point they then agreed to replace the bottle and said it was being shipped. A few hours later they deleted the support ticket. I created a new ticket asking for an update. I have screenshots of the first support ticket). They didn’t bother replying, instead, they deleted the second ticket too and I was suddenly logged out of the app on all devices without warning. All this over a $24.99 part. Now I’m forced to go to the Regulator.

The app used to be okay. Now editing the goals (changing how many ounces or ml), colors, tracking is all locked behind a paywall. You’re a fx&@ing water bottle, that already took 40 dollars, do you really need to reach further into my pocket?! To change the wallpaper?!

Hydratespark refuses to support their app. It’s been broken for 2 months. If you’re buying the bottle to achieve goals and be awarded fake awards. DON’T buy. Support claims “server issues” but after two months no change sadly.

over the last couple of years i’ve purchased 4 bottles. the life of the puck sucks. but i had a medical condition that required tracking my water intake. only one lasted a year. one lasted less than 6 months. soo glad i don’t need tracking any longer. still use the bottles.

Bottle had issues from day 1. Shopping took WEEKS. Defective puck. Resent new puck, took weeks. Then the app had issues. Troubleshooted for a few days. After months of issues asked for a refund, they told me it was past the warranty period. No duh - it took you weeks to do anything! Getting refunded through credit card. Great idea in theory, terrible execution of product and poor customer support.

In the process of sending back the 2nd bottle. Wont connect again. Its a very expensive bottle to have so many problems connecting. Wont replace it again

Hasn't worked since the second I got it 5 months ago. I was sent a new charger, which did not get to me (they got it back, RTS) It was sent to me again, but after receiving it the bottle still didn't work. They sent me a new puck and it never arrived. I'm in the process of asking how to just return the whole thing and get my money back.

The bottle worked for about three days. Now the item won’t charge. I contacted support who’s response was to try another cable as this happens in similar cases. This suggests this is a known problem and how is the end user expected to have an extra device specific charging cable to ‘see if this resolves the issue’. So much for a premium product.

Great bottle but as far as counting water intake goes it simply does not sync or work. Customer service is lacking and no response to emails. Not a product I’d recommend

Bought Hidrate spark bottles from target they have a after taste I have wash them and wash them and followed up Hidrate instructions I contacted them and was instructed to take back to seller the seller says it hidrate responsibility to replace they refuse donot buy Hidrate spark bottles they donot stand behind them

Utter crap. Bought 2 water bottles for 150 euros. Only one is being tracked through the app. Lot of syncing problems.

Reminders not working on the phone. (I have one of the newest phones so not an old one)

WORST OF ALL! They charge another 5 euros in the app if you want to use different colours.

AVOID COMPANIES LIKE THESE LIKE THE PLAGUE!!!

Absolutely useless. The bottle is a actually sitting on top of the phone and once again the app can't find it so no water consumption at all.
Rubbish and only useful if you want an expensive thermos !!!!!
Not recommended

Love my Hidrate Spark Pro.

At first glance it seems like an unnecessary product. But I've tried tracking my water intake lots of other ways. Using this bottle synchronized with their app, just make tracking water seamless and very easy. It's simply a joy. And the bottle is very well built.

It integrates perfectly with Apple Health, iPhone, Watch, etc.

I bought this in 2022, and would recommend it in an instant if you want to track your water. And I would buy one again if lost. The battery last long enough to not give it any thought. (Though wishing for USB-C charging in the future.)

Thank you for an awesome product!

I am saddened that I didn’t get better help with my issue of my 33 Oz pro bottle. I had buy a new bottle because I couldn’t even get a phone call to assist me with my latest purchase. I have purchased every bottle you they have ever made and you think I would receive better service. I thought you had better customer service than this!
I am highly disappointed
R/
Dennexx

Awful customer support and their fiddly bottles only come with 100 days of warranty. The parts do not last beyond 5-6 months so you end up paying the price of a new bottle in just that time. You will save more money by purchasing bottled water bottles than paying these thugs.

Useless garbage.