Iv been using hims for a while now and they each and time never let you down if you need an order refilled early Their staff are always very respectful helpful and extremely professional I would h... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Hims recently Aquired Pilot, you will notice that majority of the 5 star reviews are for Pilot, not Hims. Hims immediately raised my medication costs by at least 30 dollars or more, and tried to cla... Toon meer
Bedrijf heeft geantwoord
Overall great product and support , even got a new glass jar with my last order - Ashame there wasn’t two.
I’m 4 months along the weight loss path . It has been seamless from the phone appointments , the emailing , and finally product delivery . There is continual support , and ideas to manage this treatm... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hims is on a mission to help Australian men feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare practitioners to access trusted treatments for hair loss, sexual health, weight loss, and more. Treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
Contactgegevens
Australië
- support@hims.com.au
- hims.com.au
4,2
Goed
996 reviews
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Hi guys went into KFC Deeragun just North of Townsville for a simple order of 3 pieces original and 3 pieces hot and spicey to me was a simple order. But was told it will be a half hour wait. Hey let's tell the truth..... the KFC product is now an abomination of the 1980's product. Back then KFC used boilers chickens past their laying age. The original recipe was wonderful tasty. Not the garbage the international brand offers nowadays. Hey guys I am 62 years of age I do remember the actual original KFC flavour not the bullshit offered to your customers nowadays.
2 augustus 2026
Review zonder uitnodiging
Very good customer service
Very good customer service. Very helpful. Would rate higher(and it could just be me) but I've been on my prescription since November-ish and not seeing any improvements. Since thinning at the front of my hairline and crown of my head.
31 juli 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
hard to unsubscribe
I cancelled my subscription after the first prescription and got that verified by email, but the following month they went ahead and billed my account again and sent me a prescription I dont want. Not good enough.
28 juli 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi there,
Thank you for taking the time to leave this review, and we're sorry — you did everything right. You cancelled after your first prescription, received email confirmation of that cancellation, and were then billed and sent an order anyway. That's not good enough, you're right, and we want to fix it.
We'd love to investigate this properly and arrange the appropriate resolution — however, we weren't able to locate your account using the information available here.
So we can look into your account, the charge, and what went wrong with your cancellation, could you please email us at gday@pilot.com.au with the subject line TrustPilot Escalations Team? That will route your case directly to our escalations team for priority investigation.
Once we hear from you, we'll review the billing against your cancellation confirmation and make this right.
Warm regards,
The Pilot Team
Very professional and thorough…
Very professional and thorough appointment
16 juli 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi John,
Thank you for taking the time to leave such a lovely review.
Professional and thorough is exactly the standard we hold ourselves to and it is so great to hear that came through in your appointment!
Please know we are always here whenever you need us.
Warmly,
The Pilot Team
The pilot system and results
The pilot system is designed for the person who wants to cut through and get service with privacy
From start to finish you feel that the people involved are totally professional and have the knowledge required to get results for you
I have no hesitation recommending Pilot, I am more than satisfied with the outcomes that I have achieved
27 juli 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Ron,
Thank you for taking the time to share such a wonderful review. It truly means a lot to us!
Knowing that the experience has felt professional, private and delivered real results for you from start to finish is exactly what we strive for. We are so glad it has all come together so well for you and thank you for recommending us so confidently.
Please know we are always here whenever you need us. We are cheering you on every step of the way!
Warmly,
The Pilot Team
Pilot flies
Pilot customer service is great and spot on. They message and call on time, the experts are knowledgeable and recommend the right products.
I’m more than happy to continue my journey with Pilot, thank you 🤙😊
27 juli 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Tomas,
Thank you for such an enthusiastic and wonderful review.
Knowing that our customer service, timely communication and knowledgeable experts have all come together to create such a positive experience means the world to every single member of our team.
We are so glad you feel confident in the recommendations you have received and that you are happy to continue your journey with us.
Warmly,
The Pilot Team
Overall I’m having a good experience…
Overall I’m having a good experience with pilot the team and service have been very good to me they are very trustworthy and understanding
27 juli 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi,
Thank you for taking the time to share such a great review.
Knowing that you feel well looked after and in safe hands is everything we work so hard to achieve for every single member. We are so glad that comes through so clearly for you.
Please know we are always here whenever you need us.
Warmly,
The Pilot Team
Great overall experience
The service is prompt and efficient and the staff are friendly and knowledgeable. Communication is well organised but not obtrusive.
8 juli 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Chris,
Thank you for taking the time to share such a lovely review. Prompt, efficient, friendly, knowledgeable and communication that keeps you informed without feeling overwhelming is exactly the balance we strive to get right for every single member and it is so great to hear that has been your experience!
Please know we are always here whenever you need us. We are cheering you on every step of the way!
Warmly,
The Pilot Team
Prescribed medications they deemed unsafe after first dispense
Enquired about one of their products and following a consultation where they discussed my circumstances, and after I provided them a list of my active medications they approved a medication treatment.
For six weeks the medication was effective, however some internal process triggered a review of my plan from Pilot.
I had five days of random messages saying ‘I would be contacted shortly’ and after getting three messages like this with no details, i reached out to them to find out what was happening
I reconfirmed the medication details I had already provided and they determined the treatment they offered me was unsafe and they were discontinuing it.
To explore options again they now require a letter from my GP and at that point I’m not sure what value they bring to the matter if I need to discuss with a local GP anyway.
Very concerned they have a process that can allow unsafe medications to be sent out for six weeks, and the very slow and frustrating process of getting notifications about a non specific review instead of a straight forward phone call.
19 juli 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi there,
Thank you for sharing your experience, and we are truly sorry for everything you went through. The lack of clear communication during your review, and the distress this caused, is not the standard we hold ourselves to — and your feedback is being taken seriously.
We'd really like the opportunity to look into this and make things right for you.
Since we're unable to locate your account through this review, could you please reach out to us directly at **gday@pilot.com.au** with the subject line **"TrustPilot – Escalations Team"**? We'll make it a priority to have someone contact you personally and address everything promptly and clearly.
Thank you again for taking the time to share this with us.
Warm Regards,
The Pilot Team
Great professional service.
My initial consult Wes easy and professional, to change your dosage was easy and approved by a doctor before receiving, upon asking for an early repeat was not a problem and was prompted and on its way within 24 hours.
13 juli 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Glenn,
Thank you for taking the time to share such a positive review. It is so great to hear that every step of the process from your initial consultation through to your dosage change and early repeat has felt easy, professional and seamless!
Knowing that everything is reviewed and approved by a doctor before it reaches you and that your requests are handled promptly and without any fuss is exactly the standard of care we hold ourselves to for every single member. We are so glad that has been your experience.
Please know we are always here whenever you need us. We are cheering you on every step of the way!
Warmly,
The Pilot Team
Great service and access to advice and…
Great service and access to advice and product
4 juni 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Brad,
Thank you for taking the time to leave such a kind review. Great service, easy access to advice and product is exactly what we strive to deliver for every single member.
Please know we are always here whenever you need us. We are cheering you on every step of the way!
Warmly,
The Pilot Team
Antwoord van Hims Australia
Hi Jeremy,
Thank you for taking the time to leave a review. Simple and private is exactly what we aim for and it is so lovely to hear that has been your experience!
Please know we are always here whenever you need us. We are cheering you on every step of the way!
Warmly,
The Pilot Team
Experience with pilot has been first…
Experience with pilot has been first class. My hair regrowth journey is fairly new so too early to comment on results at this time.
However I can say that I recently consulted a hair transplant specialist and was told that it is too late for someone with my stage hair loss for finasteride to be an effective treatment. So this makes me a little confused and not sure who to believe right now.
Regards
Ken
1 juli 2026
Review zonder uitnodiging
100/10 stars
It’s super easy and the 2 doctors I’ve worked with have both been knowledgeable and genuinely care and understand my situation
13 juli 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi,
Thank you for taking the time to share such a wonderful review. It truly means so much to us!
Knowing that both doctors you have worked with have felt knowledgeable, genuinely caring and understanding of your individual situation is everything we strive for.
Please know we are always here whenever you need us. We are cheering you on every step of the way!
Warmly,
The Pilot Team
I can't speak highly about the whole…
I can't speak highly about the whole process from start to finish starting with the consultation I felt very comfortable explaining my reasons as to why I reached out the delivery of the product was prompt and the follow-up now I haven't been able to do a review just as yet on the actual product because I haven't been so lucky but that could change this weekend haha
1 juli 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Jim,
Thank you for taking the time to share such a wonderful review.
Feeling at ease during your consultation and being able to share your reasons for reaching out openly so important to us and we are so glad that came through for you.
Please know we are always here whenever you need us.
Cheers,
The Pilot Team
Easy process
Easy process, treatment works well, highly recommend…
10 juli 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Jon,
Thank you for taking the time to share such a lovely review. Easy process, effective treatment and a wholehearted recommendation is truly everything we strive for and it means so much to hear!
Please know we are always here whenever you need us. We are cheering you on every step of the way!
Cheers,
The Pilot Team
very efficient and friendly staff.
13 juli 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Mark,
Thank you for taking the time to leave such a kind review. Efficient and friendly is exactly what we aim for and it is so lovely to hear that has been your experience!
Please know we are always here whenever you need us. We are cheering you on every step of the way!
Warmly,
The Pilot Team
The service and the people are second…
The service and the people are second to none you are a great company I look forward to being with you for a lot longer I can’t wait to try the hair product
7 juli 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Garry,
Thank you for such a wonderfully enthusiastic review.
Knowing that you feel so positively about the service and the people behind it is everything we strive for and we are so proud to have you as part of the Pilot community.
And how exciting that you are looking forward to trying the hair product. We cannot wait to hear what you think and we have no doubt you are going to love it!
Please know we are always here whenever you need us. We are cheering you on every step of the way!
Warmly,
The Pilot Team
Very professional service.
Professional understanding service, never pushy nor distant, always caring. Replys to requests are always immediate.
2 juli 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi George,
Thank you for such lovely feedback. We're really glad our team's approach has come across as caring and attentive, not pushy, that balance matters a lot to us. Great to hear you've had quick responses along the way too.
Warm regards,
The Pilot Team
This product is absolutely amazing
This product is absolutely amazing, and the hair growth results are excellent! The progress is so impressive that many people mistakenly think I’ve had a hair transplant. I highly recommend this product to everyone.
3 juli 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Amin,
Thanks so much for this. We're really pleased to hear you've seen such strong results and that you'd recommend us to others, that means a lot. Glad the treatment has worked so well for you.
Warm regards,
The Pilot Team
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