Iv been using hims for a while now and they each and time never let you down if you need an order refilled early Their staff are always very respectful helpful and extremely professional I would h... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Hims recently Aquired Pilot, you will notice that majority of the 5 star reviews are for Pilot, not Hims. Hims immediately raised my medication costs by at least 30 dollars or more, and tried to cla... Toon meer
Bedrijf heeft geantwoord
Overall great product and support , even got a new glass jar with my last order - Ashame there wasn’t two.
Bedrijf heeft geantwoord
I’m 4 months along the weight loss path . It has been seamless from the phone appointments , the emailing , and finally product delivery . There is continual support , and ideas to manage this treatm... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hims is on a mission to help Australian men feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare practitioners to access trusted treatments for hair loss, sexual health, weight loss, and more. Treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
Contactgegevens
Australië
- support@hims.com.au
- hims.com.au
4,2
Goed
996 reviews
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Excellent customer service
Excellent customer service (having had a package go missing from communal post delivery area in residence) - easy to reschedule; thank you lelle. Feedback for company in general - better functionality to reschedule orders on website would be a big improvement as having to rely on emails is a little out dated (although I understand this is difficult when dealing with a prescription postal service).
19 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi RC,
Thank you for your thoughtful feedback. We’re really sorry to hear about the missing package from your communal delivery area, and we’re glad our team was able to make the rescheduling process easy for you. We’ll also be sure to pass your thanks on to Ielle.
We really appreciate your suggestion around improving the website functionality for rescheduling orders. Feedback like this is very valuable and will be shared with the team as we continue working on improving the experience for our members.
Thanks again for taking the time to share your experience.
Cheers,
The Pilot Team
The doctor listened to me
The doctor listened to me. Pleased to see you have potions now for bulk orders to help keep costs down.
6 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Cynthia,
Thank you for your feedback. We’re really glad to hear you felt listened to by the doctor and that the bulk order options are helping make the service more affordable for you.
We truly appreciate you taking the time to share this.
Cheers,
The Pilot Team
No results
I don’t feel like I’m seeing any results. It’s been approximately 7 months and I feel like my journey hasn’t been great and I have less money in my pocket. I probably should have given up after 3 months so I’m pretty discouraged at the moment
18 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Johnny,
We're really sorry to hear this — seven months is a significant commitment, and we completely understand how disheartening it must feel to not see the results you were hoping for.
We'd genuinely like to look into your journey and see if there's anything we can do to help. Unfortunately, we haven't been able to locate an account connected to this review, so we haven't been able to reach out directly.
If you're open to it, please email us at gday@pilot.com.au — our Medical Support Team will personally review your case, discuss what may be affecting your progress, and explore whether a different approach could make a difference for you.
We hope to hear from you, Johnny.
Warm regards,
The Pilot Support Team
I cannot recommend pilot highly enough…thank you
I cannot recommend pilot highly enough for the ongoing support given to me on my journey.
In particular KC has helped me with several questions and requests. Thanks to KC I have everything sorted. KC responded promptly and followed up to check I was happy and had no other concerns.
Thank you KC and all the team
18 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi,
Thank you so much for your kind words and for sharing your experience. We’re really pleased to hear you’ve felt well supported throughout your journey and that KC was able to assist you so thoroughly, with prompt follow-ups and ongoing care to make sure everything was resolved.
We’ll be sure to pass your lovely feedback on to KC and the wider team.
We truly appreciate you taking the time to share this.
Cheers,
The Pilot Team
Responsive and flexible service.
Pilot has been very responsive to my requests and has been extremely flexible with my medication deliveries to accommodate my extended travel arrangements.
12 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Tony,
Thank you for your kind feedback. We’re really glad to hear the team has been responsive to your requests and able to accommodate your travel needs with flexible medication deliveries.
We truly appreciate you taking the time to share your experience.
Cheers,
The Pilot Team
No more panic when performing
No more embarrassing flop when performing, my go too.
13 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Allan,
Thank you for sharing your feedback. We’re really glad to hear the treatment has been helping and has given you more confidence when it matters most.
We appreciate you taking the time to share your experience with us.
Cheers,
The Pilot Team
Recommend
My first contact was of course with one of the GPs. He was very caring and informative. Made me feel heard. The pricing and different medications were explained really well and I was able to make an informed decision. Product postage and arrival is great also
25 maart 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Brenda,
Thank you for sharing your experience. We’re really glad to hear that your first consultation was a positive one and that your GP took the time to listen, answer your questions, and provide the information you needed to make an informed decision about your treatment.
It’s also great to know that the delivery process has been smooth and reliable for you.
We truly appreciate you taking the time to share this feedback.
Cheers,
The Pilot Team
At the moment ive got not evidence of…
At the moment ive got not evidence of be successful or not so I can’t say much
7 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Frederico,
Thank you for taking the time to leave a review. We completely understand that it's still early in your journey and that it may be too soon to assess your results.
We appreciate your honesty and hope you'll start seeing the benefits you're looking for over the coming weeks. If you ever have any questions or need support along the way, our team is here to help.
Cheers,
The Pilot Team
I love how this company is not just set…
I love how this company is not just set and forget. They constantly follow up to make sure everything is ok and check to see if they can assist in any way.
Thank you
4 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Dianne,
Thank you so much for your kind words and for taking the time to share your experience.
We're delighted to hear that you've felt supported throughout your journey with us. Providing ongoing care and regular check-ins is something we truly value, so it's wonderful to know that our team's efforts have made a positive difference for you.
Thank you again for your trust and feedback. We're grateful to be part of your journey and look forward to continuing to support you along the way.
Cheers,
The Pilot Team
Awful customer service.
Awful customer service.
I signed up on the website for a weight loss consultation and was asked to pay $249 upfront. During the process, I was prompted to enter my Medicare card number, but it was rejected because I had an old account linked to a different email.
I contacted customer support, but for about a week I was repeatedly sent automated “please book your consult” emails. I did receive a response from a person, but it was very generic and didn’t resolve the issue — just said they were “looking into it.” Another week passed with no progress, just more automated emails.
Frustrated, I decided to go with a competitor. I was able to get a consultation that same night and received medication within two days.
I then emailed Pilot to cancel my subscription, and interestingly, that was the only time I received a prompt response.
So if you use Pilot expect 2+ weeks for responses and no phone number to call.
30 april 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Matthew,
Thank you for sharing your feedback. We’re truly sorry to hear about the frustration you experienced with the sign-up process and the delays in communication. This is absolutely not the experience we strive to provide.
Your feedback is invaluable to us, and we’re actively reviewing our processes to make sure we improve response times and avoid delays in the future.
We’re also reviewing our triage and automations so that once a case is open, reminders pause and you receive timely, human updates. Our goal is to make getting started simple and to respond promptly when something doesn’t go to plan.
We appreciate your feedback—it helps us improve the experience for everyone. We hope to have the opportunity to better serve you moving forward.
Best regards,
The Pilot Support Team
Great product and service, if a tad pricey
I find the product and the service great overall - but loses a star because it’s a little on the expensive side.
1 mei 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Robert,
Thank you for sharing your feedback — we’re pleased to hear you’re finding the product and service helpful.
We understand cost matters, and we regularly review our pricing to keep care accessible while maintaining clinical quality and safety.
We appreciate you taking the time to leave a review.
Cheers,
The Pilot Team
Antwoord van Hims Australia
Hi Col,
Thank you for sharing your positive experience and 5-star rating.
It’s great to hear you’re not experiencing any side effects.
We’re committed to safe, evidence-based care and ongoing support at every step.
Cheers,
The Pilot Team
The support provided by the Pilot team
The support provided by the Pilot team, ease of service and the results achieved made it an awesome experience
30 april 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Mauricio Saracho,
Thank you for sharing your experience and the 5-star review.
We’re delighted to hear the team’s support and the ease of our service made it an awesome experience for you. Feedback like this helps us keep delivering safe, high‑quality, and confidential care.
We’ll be here to support you as you continue your health journey.
Cheers,
The Pilot Team
Saandra went above and beyond to help…
Saandra went above and beyond to help with my enquiry. Really grateful
27 april 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Rory,
Thank you so much for your kind review. We’re delighted to hear that Saandra went above and beyond to help with your enquiry.
We’ve shared your feedback with Saandra and our team—it’s truly appreciated. Providing caring, timely support is important to us, and it’s wonderful to know your experience reflected that.
Thanks again for taking the time to let us know.
Cheers,
The Pilot Team
It’s been about 6months now using the…
It’s been about 6months now using the products a describes. So far no objective difference in hair regrowth. About to get my third batch of product…. So let’s see: will it do what it claims or can the funds be spent elsewhere?
22 april 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Wayne,
Thanks for sharing your feedback. We’re sorry to hear the progress hasn’t met your expectations so far, and we appreciate you letting us know.
To support you properly, please kindly reach out to us via email so our team can ensure the plan is on track and discuss evidence-based next steps or adjustments if appropriate. Our goal is to help you make a well‑informed decision about whether to continue.
Thank you again for taking the time to provide this review. We value your feedback and are here to help.
Cheers,
The Pilot Team
Antwoord van Hims Australia
Hi Jake,
Thanks so much for the 5-star review. We’re delighted you found the set-up easy—keeping things simple, clear and secure is a priority for us.
We appreciate you sharing your experience and your trust in our service.
Our team remains committed to delivering high-quality care and a smooth experience at every step.
Cheers,
The Pilot Team
Very Prompt in the way they deal with…
Very Prompt in the way they deal with you. Communicates very well.
16 april 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Meng,
Thank you for sharing your feedback and for the 5-star rating.
We’re glad to hear you found our team prompt and our communication clear. Providing timely, supportive care is a priority for us, and feedback like yours helps us keep delivering a high standard of service.
We appreciate you taking the time to leave this review.
Cheers,
The Pilot Team
Misleading on Price
Spent all the time entering the details to consider weight loss medication at an advertised cost of $249pm. Once in the medical meeting they advised that the cost and medication goes up every 4 weeks. It would have been nice to have this information prior to make a more informed decision before wasting my time.
14 april 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Shane,
Thanks for taking the time to share this feedback, and I’m sorry for the frustration you experienced around pricing transparency.
In general, monthly costs can include a program fee plus medication. Medication pricing may vary based on brand, dose and availability.
We’re also reviewing our pre‑consultation materials to make this even clearer for future patients.
Thank you again for helping us improve.
Cheers,
The Pilot Team
My experience
Pros
Medication is well priced.
the drs/nurses are good to talk to.
Medication arrives quickly
Negative
Medication gets sent out as you’re half way through it
10 april 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi, thanks for taking the time to share this - really glad to hear the treatment has been well priced and the team easy to talk to, and great to know it's arriving quickly!
Appreciate the feedback on the timing of your next order, that's something we're always looking to improve. Feel free to reach out to us anytime if you need to adjust the timing of your next delivery.
All the best,
Moiz
Pilot Team
Pilot team is very helpful
Pilot team is very helpful. I’ve been a customer for years and team has always supported and been there. Moiz from instagram helped fix my login issues and pause treatment while oversees which I’ve appreciated. Product has not always worked but help me be confident most of the time.
15 januari 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi, thank you so much for this, really appreciate you taking the time to leave a review after all these years.
Glad we've been able to support you along the way and get things sorted when needed. Great to hear the treatment has helped with confidence too. Always here if you need anything!
All the best,
Moiz
Pilot Team
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