Iv been using hims for a while now and they each and time never let you down if you need an order refilled early Their staff are always very respectful helpful and extremely professional I would h... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Hims recently Aquired Pilot, you will notice that majority of the 5 star reviews are for Pilot, not Hims. Hims immediately raised my medication costs by at least 30 dollars or more, and tried to cla... Toon meer
Bedrijf heeft geantwoord
Overall great product and support , even got a new glass jar with my last order - Ashame there wasn’t two.
Bedrijf heeft geantwoord
I’m 4 months along the weight loss path . It has been seamless from the phone appointments , the emailing , and finally product delivery . There is continual support , and ideas to manage this treatm... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hims is on a mission to help Australian men feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare practitioners to access trusted treatments for hair loss, sexual health, weight loss, and more. Treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
Contactgegevens
Australië
- support@hims.com.au
- hims.com.au
4,2
Goed
996 reviews
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Happy and comfortable
I was happy that I was able to reduce the frequency of repeats and thought the doctor I spoke with was well informed and very comfortable to talk to.
3 april 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Mark, really glad to hear the experience felt comfortable and that you were able to find a plan that works for you. That's exactly what we're here for!
All the best,
Moiz
Pilot Team
I had ordered a treatment plan…
I had ordered a treatment plan requesting on multiple occasions for the shampoo and conditioner you can add. I had asked several times losing count, asking the doctor and supports. On top of that, the support team are basically ignoring me, and I'm about to cancel the treatment plan, I'm losing more hair from the stress of dealing with this shit. On top of this, they didn't accept my HAIR50 code that would take 50% off. They also told me to get the shampoo and conditioner, I would have to complete my treatment plan for the availability of the shampoo and conditioner, only to do that and have nothing come up in terms of "extras." I'm actually disgusted by the preying on vulnerable victims being scammed.
6 april 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi,
We are really sorry to hear how frustrated and upset you are.
We can completely understand why this situation has felt overwhelming, especially when you’ve been trying multiple times to get clarity and support. We are also very sorry that you feel you haven’t been properly heard, that’s not the experience we want for you at all.
We can see you’ve been trying to access the shampoo and conditioner add-ons, as well as use the HAIR50 discount code, and we understand how disappointing it is when something you were advised about doesn’t appear as expected. We are really sorry for the confusion this has caused and for the delay in getting this resolved for you.
To help fix this properly, we have escalated your case to our support team to review:
- The discount code and whether it can be applied or honoured in your case
- Your current treatment plan status and next steps, including cancellation if you still wish to proceed with that
You will receive a follow-up email shortly once this has been reviewed in detail, so we can make sure everything is properly resolved rather than going back and forth.
We are really sorry again for the stress this has caused you. We understand how personal and frustrating hair loss concerns can be, and we want to make sure we get this sorted for you properly.
Kind regards,
The Pilot Support Team
Street free
The experience has been efficient, simple and stress free.
5 april 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Glen, thanks for the review! Great to hear you're having a positive experience. Let us know if you ever have any questions.
Thanks,
Moiz
Pilot Team
Ultimate performance!
I have been using pilots prescription for about two months now. Before this I was always worried in the back of my mind that I wouldn’t be able to perform, my confidence was very low because of this. Which doesn’t help performance either. But now I have no issues and my wife is loving it too. I have a new found confidence and am enjoying life to the max. Thank you pilot
3 april 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Sean, this genuinely made our day - thank you so much for sharing this. Confidence makes such a difference and we're so glad you've found it again. Sounds like everyone's winning! 😊
All the best,
Moiz - Pilot Team
Good times
Basically it works. The whole process was great and the stuff actually works, the partner loves it, I love it, I have more confidence in the bedroom and anywhere else. Would recommend
3 april 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi David, love to hear it - happy days all round! Thanks so much for the recommendation. Feel free to reach out to us if you ever need any support.
All the best,
Moiz - Pilot Team
Antwoord van Hims Australia
Thanks for the 5 stars Amin, great to hear that. Feel free to reach out to us if you ever need any support!
All the best,
Moiz
Pilot Team
Very expensive compared to others
i think the service from the staff is good but slow, However, i think the cost of treatment is far more expensive. for example I can ge the same treatment form MOSH for $50 per month less, plus they also give some introductory offers. I am considering switching to save at least $600 per year.
24 maart 2026
Review zonder uitnodiging
6 weeks in and I’m enjoying success🥳
I’m enjoying incremental success on the Pilot Programme. Averaging a healthy .25kg loss per week. So far, communication is relatively easy and my concerns are addressed swiftly and satisfactorily🙂
23 maart 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi, thanks so much for sharing this, 0.25kg a week is exactly the kind of steady, sustainable progress that adds up! Really glad to hear the communication has been smooth and your concerns are being looked after. Keep it up, you're doing great.
All the best, Moiz | Pilot Team
The team has always been very helpful…
The team has always been very helpful and respectful. Very happy with the service provided.
16 maart 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Mick, thank you so much, really appreciate you taking the time to share this. Glad we've been able to look after you!
All the best,
Moiz
Pilot Team
You shipped my parcel to the wrong…
You shipped my parcel to the wrong address. I had to follow up and raise it to your attention at which time you said you would contact me back within 24 hours with some kind of resolution…. It’s been 3 days and I still have not heard back from you despite more follow ups on my part. But you sure were quick to take my money! Let me tell you what I would have expected as a customer: Immediately despatch a replacement parcel whilst you work behind the scenes to have the wrongly sent parcel returned to your facility! I will be canceling this service as soon as refund or shipment is sorted and will make it a point to dissuade anyone I know from using Pilot.
12 maart 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Duncan,
We’re really sorry to hear about your experience. We completely understand how frustrating and disappointing this must be, especially after needing to follow up multiple times without receiving a response.
This is not the level of service we aim to provide, and we sincerely apologise for both the error and the delay in getting back to you.
We understand how concerning it is that your parcel was sent to the wrong address, and you’re absolutely right to expect a prompt resolution. We also hear your frustration around the lack of communication, particularly after being advised you would receive an update within 24 hours.
We truly regret the experience you’ve had and appreciate you bringing this to our attention so we can make things right.
Kind regards,
The Pilot Support Team
After I had a bad experience with pilot
After I had a bad experience with pilot, I had written a review via trust pilot and they had responded advicing me they will give me a call and will process for refund. They havent refunded and called me at all and its been a while.
13 maart 2026
Review zonder uitnodiging
Hi all i have now been with Pilot for…
Hi all i have now been with Pilot for over 12 months, very helpful and easy to reorder, they work
12 maart 2026
Review zonder uitnodiging
Private
Private. Non invasive. Great that I get follow up from physicians
11 maart 2026
Review zonder uitnodiging
satisfactory
4 maart 2026
Review zonder uitnodiging
Available and able to help
The team are readily available and have great advice on how to make the most of the experience. Really helpful
2 maart 2026
Review zonder uitnodiging
No feed back they don't get back to you…
No feed back they don't get back to you when you have issues or questions and they're not very cost effective better off going to a GP to get prescribed
4 maart 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi there,
I'm sorry to hear that you've not heard back from us.
I'd love to get this sorted for you. Can you please send an email to gday@pilot.com.au and in the subject line put "Attention Ielle"?
Looking forward to hearing from you,
Ielle - Pilot Team
Bug with ordering on web site casued 2…
There appears to be a bug with the website ordering system. After confirming the cost for a 2-month supply, the order somehow changed to a 6-month supply at checkout, resulting in an additional ~$200 charge. I created a support ticket immediately after purchase, but unfortunately it wasn’t reviewed until after the order had already been received, so the issue couldn’t be resolved.
On the positive side, the doctor interaction was excellent and the postage speed was very good.
25 februari 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hey Richard,
I'm really sorry about the issues with our website. I'd love to organise a refund for you for that extra $200.
I just need your Pilot account details to process this refund for you.
If you could please send us an email at gday@pilot.com.au with "Attention Innes" in the subject line, I'll make sure we process immediately.
So sorry again for this issue Richard.
Cheers,
Innes - Pilot Team
Try communicating first
Once again you start with action rather than communication. Thank for cancelling the recent payment and tying my payment up in a refund process for 10-15 days that just what I wanted (sarcasm). How about you start with communication and an agreement on a way forward rather than taking action first that may not be the best outcome
4 maart 2026
Review zonder uitnodiging
Antwoord van Hims Australia
Hi Jason,
Thank you for your message. I genuinely understand why this would feel frustrating.
From your perspective, it likely seemed like action was taken without first having a proper conversation about the best way forward and I’m truly sorry that it came across that way.
Our Support team has reached out via email to ensure we can properly discuss your account and agree on the best way forward with you before any further steps are taken.
Thank you for your patience and we appreciate the opportunity to reset and handle this properly.
Warm Regards,
Ielle from the Pilot Team
All good easy experience and worked
4 maart 2026
Review zonder uitnodiging
Excellent results for my problem and…
Excellent results for my problem and now performing best
3 maart 2026
Review zonder uitnodiging
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