HivePress Reviews 

30
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Used the ListingHive theme and a few extensions for a local directory. Overall, it worked really well for what I needed, although I ended up making a few custom tweaks along the way (their AI bot wa... Toon meer

Beoordeeld met 4 van de 5 sterren

Their free plugins may make the best free Wordpress directory plugin. It took me days of time (and weeks in total) to setup everything since the plugin/s lacks many features, but their support forum a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I REALLY wanted HivePress to work...but it doesn't. I'm losing track how many emails we've had to send to support, and most of their responses aren't helpful OR they push to pay a developer to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I tried a few directory themes and HivePress was the easiest of them. Their online community has answers to many questions I had and the team is very responsive. Ihor always answered me promptly and... Toon meer


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

30 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Reageert doorgaans binnen 24 uur

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4,1

Alle reviews

(30)

14 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Greate support and plugin

I've been using the HivePress plugin and their support has been great. The plugin itself is easy to use for building directory-based websites. When I ran into issues, their support team was quick to respond and provided clear guidance, making it easier to resolve problems. The resources, like documentation and guides, are also very helpful for troubleshooting on my own. Overall, I'm really satisfied with how HivePress supports its users.

27 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor Customer Services and Empathy from…

Poor Customer Services and Empathy from this company! I purchased a theme in good will from this company on the understanding that Stripe could be connected directly to the website for my client, after building the website and then getting to the stage of adding the Stripe account I was faced with the fact that it could only be done through Woo Commerce and not direct like a good majority of themes do, I thought this was common practice .. when I spoke to them to advise that i didnt want Woo Comerce as a third party payment system as this was not the request of the client they then dragged out the replies getting back to me , when I asked for a refund they said because it was over 30 days I wasnt eligble for a refund , I questioned this due to being miss sold a theme , where they kept dragging out their replies , so eventually they then said it had stretch 52 days since purchase so they were adament they were not going to refund .. I tried to explain that I would never have a need for a theme or the license key , which they could so easily sell onto someone else, and that as a gesture of good will would they refund me as I had purchased another theme that was more sufficiant in doing the job i wanted .. I would not recomend this company to anyone off the experience they have given me , poor customer services, in fact there was none, no understanding of my position, no empathy of providing a good will gesture of the refund .. steer clear of Hivepress and look elsewhere for a more professional Wordpress Theme Provider

26 november 2024
Review zonder uitnodiging
Logo HivePress

Antwoord van HivePress

Thanks for your feedback,

We understand the frustration if you decided not to use the theme 52 days after the purchase, and we're sorry if you had a bad experience.

The 30-day refund window is clearly indicated in the purchase form in our store. If asked within 30 days, we always provide a refund since we have a "no questions asked" policy. We try to offer as much time as possible for testing, while most theme developers offer 14 days.

Unfortunately, we can't issue a refund after 52 days for multiple reasons. For example, we pay out commissions to our affiliates for sales from the past 30 days and also report local taxes every month.

We're sorry if there was a misunderstanding about the theme features. The WooCommerce integration is clearly indicated on the theme page, and we never advertised direct Stripe integration, although you can use the Stripe payment gateway for WooCommerce. We'll try to improve the theme pages and docs in any case.

Beoordeeld met 5 van de 5 sterren

HivePress is an absolute game-changer

HivePress is an absolute game-changer! Their templates have not only saved me thousands of dollars in development costs but also countless hours of manual work. The setup process is incredibly straightforward – just plug it in, make a few customizations, and voilà, you have a fully functional SaaS website in no time. It’s remarkable how quickly you can go from concept to launch with minimal effort. HivePress truly makes the entire process seamless and stress-free. Highly recommend it for anyone looking to build a professional site without the hassle!

10 september 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Worst Customer Support in the Business on a $98 USD theme

Hive Press and its theme Rental Hive is suited to coders and to make even simple changes to their templates this requires either JS or php. So firstly, if you aren't a coder and require changes (which you will no doubt) you will be spending a lot of money on customisations done by coders. Secondly, I'm reading here great customer support is the standard. One can only guess that perhaps HivePress staff are writing these reviews. After over a decade of working with WP and WooComm sites and themes, hands down HivePress has the worst, rudest customer support I have ever encountered having worked with numerous providers and themes. Other issues are their Rental Hive theme ($98 USD by the time you pay VAT) has quite serious limitations to what you can and can't do re modifications and my Full Stack programmer informs me that HivePress is seriously hard coded which creates quite a few issues - he has struggled to make even simple changes and in other cases we gave up. The HivePress Plugin itself piggy backs other plugins but they use their own templates over e.g. Woocomm templates (taking over listing and purchases which screws up the orders page for the WooCommerce plugin). Even installing a well developed premium currency switcher was a nightmare where we got jack all support from the tech guy on the forum (in fact his responses were evasive and outright rude) and in the end the currency switcher support techs stepped up to the mark and custom coded it to be compatible to the theme. This sort of stuff (plugins that work on most other themes bugging out on HivePress) is apparently pretty standard. Basically though Hive Press makes things tough and unless you are a skilled coder give it a very wide miss. As an update.... without formally requesting a refund they refunded me (great for refunds if nothing else) and crippled the parent theme. Given I hadn't formally requested a refund this raises serious questions as to their business practices. So after fixing the issues and spending over a hundred hours developing Rental Hive they used a backdoor in an attempt to cripple my site (but failed due to a child theme) and all the required files, folders and templates are still on my server so we now need to unbreak their broken theme to manually add upgrades and while we are at it we will make improvements to their plugin which they themselves should have done years ago . As for their comment below of having a forum I highly recommend you read their responses where over about 50% of which is we can't help, we recommend you hire a coder ..... And in many other cases you will saying them yes we should implement that or plan to but they never have. Definitely look closely at Hive Press and Rental Hive (especially their forum to see how may people run into issues which require custom coding) before using either the plugin (HivePress) or theme (Rental Hive) do some research on rental themes because there is far better than Rental Hive on the market which are vastly more user friendly for people who are used to working with WordPress but aren't code geeks.

1 augustus 2024
Review zonder uitnodiging
Logo HivePress

Antwoord van HivePress

I'm sorry if you had a bad experience. I submitted a refund request for your purchase, and it'll be processed shortly.

Just to clarify the issues mentioned in the review:

- We have a public community forum so anyone can check the level of support we provide, currently there are about 10,000 tickets and not a single one ignored https://community.hivepress.io/

- The theme price is $89 (as of summer 2024), unfortunately we have no control over taxes in this case since VAT is charged by your country of residence, the VAT can also be excluded if you're a business customer.

- All the features advertised in the theme description and available on the theme demo site can be set up without any coding, we also have a step-by-step video course for each theme https://help.hivepress.io/category/73-tutorials

- While customizations are beyond our support scope since we sell ready-made software, we often share code snippets on the forum, help devs with general guidance and have developer resources, for example the collection of 150+ code snippets, code and hook reference, etc.

In any case, I sincerely hope that you'll find a better solution for your marketplace website. We'll also try to improve the support and docs quality based on the feedback we received.

Beoordeeld met 5 van de 5 sterren

Great customer support.

I spent two years working on building a platform for freelancers, I haven't had much success until I bought ExpertHive.

Whenever I encountered challenges with the theme, I had the lead developer assist me throughout the entire process with no hassle.

Really great experience, I'd recommend them over and over again

10 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best template builders!!

Best templates and best extentions. If you are looking for a professional, easy to use, modern, overall excellent template, use HivePress. They have it all!
The costumer support is amazing, they'll help you with all your problems

26 november 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best directory theme I tried!

I tried a few directory themes and HivePress was the easiest of them. Their online community has answers to many questions I had and the team is very responsive. Ihor always answered me promptly and like a regular human being, not someone who was bothering him. I'd recommend Hive Press and ListingHive if you're looking to make a directory site.

14 november 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Customer Service is Amazing!

I have the rental hive theme for my site, and their work is impressive and functional, but my 5 star reviews comes from the customer service. From emails to the community message board, they are always there to help, and do their best to find a solution for everyone. I’d like to give a shout-out and show some appreciation to the team that contributes to the customer service!

9 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

HivePress is amazing

HivePress is a great, very adaptive plugin. More importantly the support is amazing! The support team has helped me with very difficult elements of my project. I am so glad that I chose this plugin to build my website. It's the difference between having to pay huge amounts of money to outsource this project to an expert or simply having the right tool to be able to do it myself. I highly recommend using it.

29 juli 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great support!

For my project the theme is fantastic, they provide great support, always answered me in 24 hours and very helpful. Just one thing to improve, please update your support docs with the full instruction. Thanks

4 juli 2022
Review zonder uitnodiging

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