I ordered from the Janie's Originals Birthday show because they were offering a collectable badge with a discount on your next shop. I was hoping to put together a collection of tools from Janie's so... Toon meer
Bedrijf heeft geantwoord
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I finally bought something from Hobbymaker last Sunday. But, I have received no updates on my order; if it has been dispatched, who is the courier and tracking the item, nothing, I don't know when t... Toon meer
Bedrijf heeft geantwoord
I love watching Hobbymaker and all the different shows. I watch nearly everyday it keeps me company. The presenters and demonstrators are very informative and hilarious. I just wish the shows could be... Toon meer
Well I love HM, so much better than the past shows that have been shown on freview TV. They cover my favourite brands Hunkydory, Paper Dynamics and Pinflar plus you have my favourite presenters/demons... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to HobbyMaker, the home of papercraft, mixed media and art & craft supplies based in the Midlands, UK. HobbyMaker started in 2022 partnering with the top industry experts in the crafting world. We provide informative demonstrations from a wide variety of craft, covering mixed media, arts, needlecraft, papercraft and so much more. So if you are looking for card making tips or resin craft ideas, HobbyMaker has you covered.
Contactgegevens
Unit 2D, Eagle Road, Moons Moat, Redditch, B98 9HF, Worcestershire, Verenigd Koninkrijk
- 0800 001 4433
- help@hobbymaker.com
- hobbymaker.com
3,4
Gemiddeld
257 reviews
Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The Happy Place
I love watching the guests demonstrating their crafty goodies. The Presenters seem to enjoy working there, it comes over as a very happy working environment. The one capped postage is a real bonus. The Customer Service staff are helpful and friendly. I think HobbyMaker is one big happy Parcel.
1 augustus 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Valerie,
Thank you for your review.
We’re pleased to hear how much you enjoy the demonstrations and that the positive atmosphere comes through on screen. We're also glad to hear that our capped postage and friendly customer service team have made a good impression on you.
We appreciate your support, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
the range of products is extensive
the range of products is extensive, most of the presenters are brilliant, the prices are competitive, the postage one day price is amazing and the customer service department are really helpful so long as you phone them, dont email them you just go round in circles
10 juni 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Bev,
Thank you for your review.
We’re delighted to hear that you’re enjoying our wide range of products, competitive prices, and the capped daily postage. We're also pleased to know that you’ve found our presenters and customer service team helpful.
We’re sorry to hear that your experience with email support wasn’t as smooth. Your feedback is appreciated, and we’ll make sure it’s passed on to the relevant team.
If there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
Don’t like Guest demonstrations being…
Don’t like Guest demonstrations being rushed for time only for Presenters to talk about other items coming up on the show; too many “catch up checking out” breaks.
1 augustus 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Vivienne,
Thank you for your review.
We’re sorry to hear that you’ve felt some of the guest demonstrations have felt rushed. We completely understand how valuable these demos are, and we appreciate your feedback. We’ll certainly pass your comments on to our production team, as we’re always looking to improve the balance between product info and creative content.
Thank you for taking the time to share your thoughts. We truly value your input and hope you'll continue to enjoy crafting with us.
Kind regards,
Hobby Maker
Fantastic customer service
I've ordered quite a few items from Hobbymaker and have always received excellent customer service, even when things didn't go as planned (on two occasions an item didn't arrive, but as soon as I called they rectified the issue) . The customer service team are fantastic and I love the variety of craft brands offered.
31 juli 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi,
Thank you for your review.
We’re so pleased to hear that you’ve received excellent customer service, even when things didn’t go quite as planned. It’s great to know that our team was able to resolve any issues quickly for you. We also appreciate your kind words about our variety of craft brands, and it’s wonderful to hear you're enjoying the range!
Thank you for your continued support, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
If only delivery service was better ……
The shows are great for demos and inspiration and the goods are usually at discounted prices if you buy a bundle. Good range of suppliers and styles of craft. However the delivery and customer services are weak points. Yodel is terrible, especially as they don’t allow any control over delivery options from HobbyMaker and therefore if you miss a delivery because you don’t hear the door you might as well give up. Follow up is hopeless. Customer service is slow, though they usually do resolve after chasing. It’s just stressful trying to sort out missing deliveries.
23 juli 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi,
Thank you for your review.
We’re pleased to hear that you enjoy our demos, inspiration, discounted bundles, and the variety of suppliers. However, we’re sorry to hear about the issues you’ve experienced with delivery and customer service.
Once parcels are with Yodel, we unfortunately have limited control over them however, we do provide tracking details to help keep you informed. We also understand that delays in customer service can be frustrating, and we truly appreciate your patience while our team works to resolve any issues.
Your feedback will be passed on to the relevant teams to help improve the overall experience. If you encounter any further problems, please don’t hesitate to contact us on 0800 001 4433 so we can assist you.
Kind regards,
Hobby Maker
The problem with this company is the…
The problem with this company is the useless delivery and loss of parcels. I had to ring about 3 parcels which I had to ring the supplier myself and spoke to the marvelous girl on the phone and I was sent a separate article of what I ordered.
24 juli 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Paul,
Thank you for your review.
We’re sorry to hear about the issues you’ve experienced with delivery and missing parcels. We understand how frustrating this must be and appreciate you taking the time to share your experience.
Your feedback is important to us, and we will pass your comments on to help improve our delivery process.
We're sorry for any inconvenience caused, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
I LOVE LOVE LOVE HOBBYMAKER LEARNING…
I LOVE LOVE LOVE HOBBYMAKER LEARNING DIFFERENT TECHNIQUES AND LAUGHING WITH THE GUESTS AND PRESENTERS I DONT DO FACEBOOK SO ALWAYS LOOK FORWARD TO HOBBYMAKER AND SO GLAD I CAN WATCH IT BACK WHEN MISS A SHOW I HAVE HAD SOME GREAT BARGAINS AND LOVE THE ALL DAY POSTAGE .
31 juli 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Tracey,
Thank you for your review.
We’re thrilled to hear how much you’re enjoying our programme! It’s fantastic to know that you’re learning new techniques, picking up great bargains, and having fun along the way with our guests and presenters. We’re so glad that the all-day postage and catch-up options make it even easier for you to enjoy the shows.
Thank you for your feedback and continued support. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
I returned a faulty item had to pay…
I returned a faulty item had to pay return postage but didn’t get this refunded they have lost a very good customer
1 juli 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Susan,
Thank you for your review.
We’re sorry to hear about the issue with your return postage. Please be assured that we do reimburse return postage on faulty items in the form of credit, which can then be refunded to a payment card. If you haven’t been reimbursed, please contact us on 0800 001 4433 so we can look into this further for you.
We're sorry for any inconvenience caused, and we're looking forward to resolving this for you.
Kind regards,
Hobby Maker
Not Bad But Could Be Great!
I thought quite a bit before writing this review as I wanted to be objective, so it's a review of two halves.
Positives: The range of items on the shows, the postage
Negatives: The postage, if you just want an inexpensive item the postage doesn't work.
The price drop....I feel like I am being treat like a child, just tell me the actual price to start with not the faux build up.
I would like to be able to see all the items on all the shows for that day (with the price) BEFORE they are on air.
Slow dispatch and delivery times, mine have all taken around 2 weeks from placing the order.
No pre-paid label available to return faulty, damaged, used goods. I wanted to return a used item and asked for a returns label only to be told 'we don't do that' and I had to pay to return it (die cutting machine) and didn't receive a refund for the postage only a credit to my account which I didn't want.
Selling something at 'it's lowest price ever' only to be sold even lower a few days later (Teal Big Shot).
Lack of demo's and close up on demo's, the demo's help me decide if I will purchase the item.
Presenters talking over the guest and they are explaining the demonstration so you don't hear what they have to say.
The hard sell, telling us repeatedly 'you must, need, have to get get this now' etc.
I do believe that with a bit of 'fine tuning' Hobbymaker could be a lot better.
31 juli 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Wendi,
Thank you for your review.
We're pleased to hear that you enjoy our range of products and our single postage charge per day.
Please note that, as we operate through a reverse auction format, displaying prices before the auction would fundamentally change the nature of the show. However, we do appreciate your comments and will pass them on to the team.
Regarding delivery times, orders can take 8 to 11 working days as they are processed and dispatched by our suppliers. We understand this may be frustrating at times, but unfortunately, it’s not something we have direct control over.
As for return postage, we don’t offer prepaid return labels. However, if an item is found to be faulty, we will credit the return postage to your account, and you’re welcome to request that this be refunded to your card of choice.
We’ve also noted your points on demos, pricing, and presentation, and we’ll ensure they’re shared with the relevant teams.
Thank you for taking the time to share detailed feedback. We truly appreciate it. If there's anything else we can assist you with, please don't hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
I have ordered from a number of…
I have ordered from a number of companies at HobbyMaker, however, when things go well it is great.
I have had a number of orders where items are missing and that is when the headache starts.
I have to continue to chase HobbyMaker for updates and a few times the items are no longer available and it has taken two months to get a refund.
Due to how many issues I have had with orders I am getting to the stage that I will not place any further orders.
Very disappointing customer service.
30 juli 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Michelle,
Thank you for your review.
We’re sorry to hear about the issues you've experienced with missing items and the delays in receiving refunds. This certainly isn't the level of service we aim to provide, and we understand how frustrating this must have been.
Your feedback is very important to us, and we’ll be passing your comments on to the relevant teams so we can look into improving the process and communication.
We’re truly sorry for the disappointment caused, and we do hope we can restore your confidence in us. If there’s anything we can do to assist you further, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
Love HM
Love HM, but feel the delivery time of items are long. I am still waiting for items missing from craft consortium and have been going back and forwards with HM help team to get this sorted. It has now been a month since I ordered the items which is a shame. I feel that people are left out from any competitions and deals, giveaways from Facebook etc as not everyone uses these apps so cannot take part in them. Sometimes HM do deals on the same products so gets a little boring. Mega bundles from Craftets companion are always similar items and it would be great to do different bundles. Need more demo time and less personal talk as you dont get enough info about items ordering. Also a big issue is that items are not descriptive enough when ordering on the site and when showcasing on the shows I.e. sizes of dies and stamps, it always looks bigger on the screen but when you receive it it’s smaller and the price is expensive.
31 juli 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Cemile,
Thank you for your review.
We're very sorry to hear about the delay with your Craft Consortium items and the ongoing back and forth, that's certainly not the experience we want for our customers.
We also appreciate your comments about competitions, bundles, product variety, and on-air demonstrations. Your suggestions are really helpful, and we’ll share them with our teams for consideration.
Regarding product listings, we completely understand the importance of clear descriptions and accurate sizing. We'll continue working on improving this both on-screen and online.
Thank you for taking the time to share your thoughts. We really appreciate your ongoing support, and we hope we can improve your experience moving forward.
If there's anything else we can assist you with, please don't hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
Love HM great shows with very…
Love HM great shows with very informative and experienced demonstrators, I really enjoy the lively chat from the presenters who are funny but also professional.
Thank you all very much
31 juli 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Lynn,
Thank you for your review.
We're so pleased to hear that you’re enjoying the shows and finding the demonstrations informative and engaging. It’s also great to know that you appreciate the lively, professional atmosphere our presenters bring. Your kind words mean a lot to the whole team!
Thank you for your support, and if there’s ever anything you need, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
Satisfactory
Most of the time very satis factory. Have watched Hobbymaker since the start. Sometimes now takes longer to get a refund than I expect but often due to Yodel rather than Hobbymaker.
31 juli 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Sheila,
Thank you for your review.
We’re pleased to hear that you’re mostly satisfied with your experience and that you’ve been with us from the start. However, we’re sorry that refunds sometimes take longer than expected, and we appreciate your patience and understanding when delays occur.
We hope you’ll continue to enjoy our programme, and if you ever need any assistance, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
Review of Hobby Maker
If I had any issues with my parcel or delivery Hobby Maker has dealt with it and sorted it out for me
13 mei 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Janet,
Thank you for your review.
We're so pleased to hear that any delivery issues you've experienced have been dealt with quickly and effectively, and it's great to know that our team has been able to support you when needed.
We truly appreciate your kind words and continued support, and if there’s ever anything else we can assist you with, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
Hobbymaker have never dissapointed me…
Hobbymaker have never dissapointed me in any of my transaction and there have been a great deal. I am 84 years old and know a bargain when I see one and Hobbymaker never let me down. I can after many many years craft at a reasonable and often very low price with all my favourite companies. Hunkdory,Papaer Dynamics, Pinflair, and many others. Thank you Hobbymaker keep up the good work and the humour, my only regret is what happened to Zena and Ivy she is greatly missed her humour often made the show.
31 juli 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Joy,
Thank you for your review.
We're delighted to hear that you’ve had such positive experiences with us, and it’s fantastic to know that you’ve been able to enjoy crafting at great prices with your favourite brands! We’re so pleased to be part of your crafting journey.
We also appreciate your kind words about the team and the humour on the shows, and we will pass your lovely comments on.
Thank you so much for your continued support! We hope you continue to enjoy everything we have to offer, and if there’s anything you ever need, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
What let down for all the hype about a…
What let down for all the hype about a new product just mini Tim holts ink pads ,just to get people to watch an extra hour ,turned over back to watch the football much more exciting, need to do better people will switch off .
19 juli 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Shirley,
Thank you for your review.
We’re sorry to hear that you were disappointed with the new product launch. We always aim to bring our viewers exciting and inspiring content, and we’re sorry this particular show didn’t meet your expectations.
Your feedback is important to us, and we’ll certainly pass your comments on to the team as we continue working to improve our programme and product range.
If there’s anything we can assist you with, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
sour customer service
This complaint is regarding a customer service representative. I regularly use HobbyMaker and think the split payment option is great. I missed one payment due to emergency car issues and the rep (too unprofessional to give her name and I was too astounded to ask) contacted me twice today. The first time I answered, there was an issue with the connection but she clearly said “are you going to answer or just keep avoiding us”. The second time I answered, I explained the situation re payment etc. and called her out on being rude. Instead of apologising, she said “oh, so you heard that but didn’t answer?”. I politely explained not to be rude to customers. Maybe they should train their staff to not to be passive aggressive and listen first?
18 juli 2025
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Lucie,
Thank you for your review.
We’re very sorry to hear about your recent experience and the way you were spoken to during your call. This is not the standard of service we aim to provide, and we completely understand how upsetting this must have been.
We would like the opportunity to look into this further and address it properly however, as we don’t have your details, we kindly ask that you contact us on 0800 001 4433 and request to speak to a supervisor. We take all feedback seriously and would like to ensure this is followed up appropriately.
Thank you again for bringing this to our attention, and apologies for any inconvenience caused.
Kind regards,
Hobby Maker
Main part of order cancelled
I placed an order for some speciality encaustic art card that a friend wanted for her birthday. I also added a smaller / cheap item for myself just because I was placing an order - not something I would have ordered otherwise. Three and a half weeka later I was refunded for the encaustic card. However my smaller item was still delivered meaning I had to pay the full amount of post and packing, despite the additional item only costing around the same amount, I was not given the option to cancel the entire order, something I would have done.
I understand that cancellations can happen, though it would have helped to know about this sooner. However it should be common sense that a customer does not necessarily want to pay for p&p for just a small remaining item.
30 juni 2025
Review zonder uitnodiging
REGULAR CRAFTER
I am a regular crafter and have been for over 20 years, but I find the deliveries take a long time coming, and I don't like it when the presenters reel off names of people ordering and where they come from - I feel this is a breech of data protection at a low level.
I would like to add that many of the products are good, and I like to listen to Pete from Sizzix, Leonie P, and Paula, so I do check out the schedule.
One of the reasons I placed an order a while ago was for a specific card, and despite it showing as available on the website, this was removed from my order - I would not have placed the order in the first place if that was the case.
20 januari 2025
Review zonder uitnodiging
I love hobbymaker
I love hobbymaker, apart from the excellent products and service, I enjoy the shows, they have a good selection of products, the presenters are entertaining, the customer service team are very patient and helpful, (pensioner here), over-all a great company to deal with, hence 5 stars✨
6 juni 2025
Review zonder uitnodiging
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